Brown Paper Tickets

I purchased tickets through brown paper tickets for an event that was supposed to take place on March 21, 2020 (Voices Against Violence Ball, Plymouth, NH). The event had to be canceled and I received an email stating that my tickets could either be donated to the non-profit hosting the event or refunded. I chose to donate 2 tickets and have 8 refunded. Tickets were $65 a piece, so $130 should have been donated (the non-profit has stated they have not received any money). I should be receiving a refund of $520. Brown paper tickets sent a confirmation email that they had received my request for refund. I have not been able to be in contact with them since and have NOT been issued my refund. I will be suffering the loss of $45 for processing fees regardless.

Payment for ticket sales from my show on February 8th has yet to be paid by Brown Paper Tickets (BPT) despite completion of the show and no requested refunds. Instead of issuing payment within their standard 10 days, no check was received and I had to contact BPT for payment several weeks after event completion. A check was sent by BPT for $1,840, which then bounced on March 18th. BPT sent an email on March 18th stating payment would be reissued within 14-21 days. I emailed BPT on March 19, 2020 and again on April 27, 2020 and have not received any response. I have called BPT multiple times to inquire about the payment status, and was told by their staff that the payment would be reissued within 6 weeks, and that since my show was before the pandemic it would be processed as a high priority. It has been longer than 6 weeks. Despite multiple phone calls, emails to both support and accounting, no responses or payment of the $1,840 check have been received. I am concerned by the lack of response from BPT as their phone support has been discontinued. May 8th marks 12 weeks from my completed event date, which is more than twice the amount of time BPT assured me it would take to receive payment. Since my show was completed before the onslaught of Covid 19 cancelations, it should be simple for someone at BPT to look it up and reissue a check.

On March 4 I purchased a ticket for a theatre show that supposed to take place in Sweet Action Theatre in Toronto on March 19. On March 14 I got a message that the show was cancelled because of the coronavirus situation in Toronto during that time. I requested a refund on the same day. I got an information that it should be resolved in about two weeks. On April 6 I sent an e-mail asking about the status of my refund, that wasn't answered. I asked again today, but I didn't get an answer either.

I purchased 2 x tickets for Lodge Bread Bread Making course in Culver City on 12th March. On the 18th March we were informed the class was cancelled and we should get a refund in 2 weeks. After 2 weeks had elapsed, I phoned and was then informed it would take up to 6 weeks. It has now been 7 weeks and Brown Paper Tickets have turned off their phone service and have not responded to one of my emails. All I would like is my refund of $211.98.

I purchased tickets to a play through the ticket company and due to Covid 19 the play was cancelled. I sent an email requesting a refund on 3/14/2020 and received an email confirmation back that they had received my email. As of today 5/5/2020, I haven't received my refund.

On February 6 2020 I purchased an event ticket for $149. With taxes it came to $157.44. The event, which was supposed to take place August 1 2020, got cancelled due to Covid-19. I emailed Brown Paper Tickets three times asking for a refund of $157.44. All I have received is an automated response. I just want my money back.

The event I purchased a ticket for (March 23rd Liberty or Death Reenactment) was cancelled on March 12th due to COVID-19. Brown Paper Tickets (BPT) stated a full refund would be processed. On March 29th, I emailed BPT and separately submitted a refund request using their designated refund email address shown on their website. Receiving neither a reply, nor my refund, I again emailed BPT on April 20th. Again, no response or refund.

order #***, 6 tickets totaling $163.44
event: March 15, 2020 St. Patrick's Day at The Burren
ticket #'s *** I was notified via email on March 12, 2020, that an event I had purchased tickets for had been canceled and that a full refund of my order #*** made Feb 18, 2020, in the amount of $163.44 would be refunded within 3-10 business days. On March 27, 2020, called BPT because I had not received my refund. I was told that the agent would submit it that day and I'd have it "within the week". On April 10th I called again because I still had not received my refund and I was told that I "have to be patient". I have been patient. It is now May 4, 2020, over 7 weeks since I was told I'd have a refund within 3-10 business days. This is unfair.

I purchased a ticket thru Brown Paper Tickets for the Sue Monk Kidd presentation at Sharon Lynne Wilson Center for the Arts (Brookfield, WI), sponsored by Boswell Books (Milwaukee)/Books and Company (Oconomowoc). The ticket for $32 was purchased on February 13, 2020; it included the event AND a copy of Kidd's new book. I received an email from Brown Paper Tickets dated March 16, 2020 telling me the event was cancelled & I would be refunded in full after 2 weeks. It's a month and a half since that communication and I have received no refund. This past week I received an email from them again stating if I wanted a refund I had to give them my confirmation # and last 4 digits of my credit care....still no refund. They have disconnected their phone.I

We used Brown Paper Tickets to sell tickets for our school play held in mid-March. We did not cancel the event and was assured we would receive our check within 2 weeks. The company is now not taking phone calls and their website is stating due to Covid 19 its taking longer to issue the checks. We feel its has been more than enough time for them to have sorted out our event as we are looking for our proceeds from tickets we sold NOT a refund for a cancelled event. The email address used For the Brown Paper account is:

I produce events. I have been using Brown Paper Tickets as my primary box office service for over 12 years. Our financial arrangement was that they sent me payments for events, less their fees, via ACH on the Tuesday following any event. I had an event over the weekend of April 17-19, 2020. On Wednesday, April 23, after not receiving funds as expected, I reached out to BPT and was told in an email from a manager named Ignacio that they had unilaterally changed the payment schedule and were now taking "up to ten 10 days" to send payments and, under this new schedule, my payment was not due until April 28. Further, I was told that they were processing each payment by hand but that BPT "confirm that I've added your payment to our priority list". On April 28, I reached out to them again (via email) to inquire as to the status of my payment. I received no reply and after 48 hours, I reached out to them again. It is now Monday, May 4 and I have still received no reply to my follow-up inquiry of April 28. BPT is no longer answering their phone; email is my only option to reach out to them.

At this point, BPT owes me $3,021.00 for past events and is holding $934.00 in sales for upcoming events. I would like the monies they have collected on my behalf and do not understand why they are not available to me. BPT was the steward of the money collected for ticket sales. While the Coronavirus is a terrible event, BPT should have been collecting the funds, perhaps investing them in some interest-bearing account, and collecting their fees. There is no reason why my money and the money of thousands of other event producers is not available to us.

Frank Theatre has used brownpapertickets as our ticket vendor for nearly a decade. With our last show, we received several checks as payment for tickets that had been purchased by our audience members. Just before the show closed and before the checks were deposited, we received an email instructing us not to deposit the checks. We were assured that we would receive our money, but BPT said they needed time to organize things. I made 4 phone calls to them, and each time, I was assured we would receive our money. There were also several emails sent, with the same response. With the last phone call, they lied, saying our payment would be processed and a member of their management team would contact me that week. That did not happen. They owe us nearly $18,000--money that was paid to them by our audience members here in Minneapolis--and they are refusing to respond. Their phone is cut off, they do not respond to emails (other than automated response, and I have a handful of checks that I can't cash because they will bounce, and they owe us additional money. I am looking for help in receiving money that is due to us. We are a small theatre company and cannot afford a loss of this magnitude. We contacted the MN Attorney General, and they sent a letter to the BPT CEO, Stephan Butcher, asking hi to please contact us. We have heard nothing. Thank you for any assistance you can offer.

We are awaiting over $1,460 in ticket sales income from an event in February, 2020 and an additional $33360.00 in refunds to our customers as a result of an event canceled on March 2020 due to the COVID-19 stay at home order in Illinois.

In February, we hosted an event through Brown Paper Tickets for an event that we help through our Music by the River concert series. We were sent a check just under $2000 which was returned and we did not get paid. We were to receive a replacement check 2 weeks ago and it has still not arrived. This payment is for ticket sales for our event and we need to be paid.

I requested a refund for my tickets purchased 3/5/2020 on 3/25/2020 as show was cancelled. I received email confirming and saying it will take 2 weeks. I have tried to email again refund dept and even had a phone call back and still have not gotten my $ refunded to my account. I submitted requested info. Confirmation Number: ***
Purchase Date: Mar 05, 2020 1:15 PM
Tickets Purchased: 2
Amount Paid: $43.98
Payment Method: Visa and still no refund. this is the Case ID (#***) they sent to me.

KKB utilized Brown Paper Tickets for event ticket processing for a February 28, 2020 event. Payment for the tickets sold that belonged to us, not the fees they took on top, was received by check on March 13. It was immediately deposited. Brown Paper Tickets sent out an email on March 19 stating they were returning all payments made by check. Keep in mind that this money was not their money. I had already deposited the money and it was then taken back out of our bank account. Brown Paper Tickets stated they would reissue checks within 14-21 days. It has now been almost two months and no payment has been reissued.

On 3/9/2020, I paid $24.14 two tickets to a movie that was to be shown on 3/21/2020, however, the showing was canceled on 3/13/2020 and I was advised that I could contact Brown Paper tickets for a refund or I could choose to make a donation to Brown Paper tickets. I chose the refund and was advised on 3/15 that it would take two or more weeks to process the refund. I reached back out about the refund on 4/8 and received no response. I reached out again on 4/14 and was told that it would be another 2-6 weeks. However, in the meantime I've become concerned that they will be able to pay any money that they've collected in sales based on stories I've read from others.

We used BPT to purchase 2 tickets $ 175.00 Cdn each on March 3, 2020. Due to Covid -19. Restaurants were forced to close.
On March 13th we requested a cancellation and refund for the dinner scheduled for march 30th. We received an immediate response from BPT assuring us that we would get a refund in 7-10 business days. I contacted them at 14 business days, their response was, sorry due to Covid it could take another 10 days. They are now not answering the phone or emails. It has been 49 days since we received the first reply confirming a full refund. They are scamming people, or this is a big Ponzy scheme!

Hello,

I purchased a total of $406.65 in Mother's Day Brunch tickets for my family on March 6th and March 7th. Two different transactions for $167.85 and $238.80.

The event was cancelled and we received an email from Brown Paper Tickets on March 26th in which they said "

We're reaching out because this event date has been canceled.

Your tickets will be refunded in full by Brown Paper Tickets. Please allow at least two weeks for the refund to process. If you have questions, please reach out to Brown Paper Tickets directly. Contact information can be found at"

Waited about three weeks and after not hearing back, I sent an email. They responded w/ an automated message for additional information which I sent seconds after on Monday, April 13th.

I have not heard a word back from them, and I have not been able to reach them by phone. I have been a customer of them for various event. I would certainly like my refund of $406. I understand these are difficult times but it's now been almost 6 weeks, and there has been no further communication since their " Please allow two weeks" Email.

I purchased tickets from Brown Paper Tickets for an event in May 2020. The event was cancelled due to Covid-19 and I got an email saying to email them for a refund, which I did. It's now been 7 weeks and no sign of the refund. They phone line isint in use and every time I email I just get an automated response.