Brown Paper Tickets

After contacting the company by email but never receiving any response, we have still not rec'd payment from BROWN PAPER TICKETS for our theatre events that occurred from 3/13/20 thru 5/12/20 totaling $2477 in ticket income that BPT collected for our events.
We also have events coming up in the next 2 weeks that BPT has collected ticket money for but that we believe we will not be paid for. This amount is an additional $235.

We were notified on March 20th that Pigs on the Wing show at Coos Bay was canceled - and that we would receive a full refund of $48.18. We have not received our refund. The confirmation number is ***.

I am the producer of an event that took place 02.21.20 and 02.22.20, for which we used Brown Paper Tickets to sell our tickets online. They sent us checks for the two performances. I deposited the checks on March 19th, and then received an email from them on March 21st that they would be returned due to the large amount of cancelled events and refund requests. They stated in the email that they "currently expect the payment to be reissued within the next 14-21 days." It has now been almost 2 months. I have been in touch with them several times, and given them my account information so that they can direct deposit the money. They told me it would take longer if I waited for a check. They have not given a timeline for repayment. The last Covid-19 update they sent was on 3/27. In this email, they wrote "we will begin contacting affected event organizers individually and issuing payments for completed events." They have not contacted me, and they have not responded to the last email I sent on 4/28. They have discontinued their phone support, and so now it seems there is no way to reach them directly. Brown Paper Tickets owes me $3575 for the two performances in February.

We had tickets to an event that was delayed due to COVID-related concerns. We were assured that we could get a refund, which I put in for on March 16 (it is now May 13). I have called twice, and been told that they have the refund information but it is unknown when the money will be returned. The initial email said two weeks. I see that they are still selling tickets for new events. We have also contacted the event coordinator, who has told us to contact Brown Paper Tickets themselves each time.

I purchased tickets on Mar. 7 2020 for an event that was going to be held at the Santa Rosa Arts Center that was cancelled due to COVID 19. The event was dated for Mar. 16, 2020. The cost of 2 tickets total were for $52.38. I emailed both customer service and refunds department with no updates beyond a note stating someone would respond. After reading comments on their *** page someone recommended using *** to contact. I contacted them via *** and the response was that they would be working on a refund 2-6 weeks. I am still waiting for refund and have not heard back. On top of this I contacted the space where the organizer was going to have the event and they passed on their communication with the organizer and BPT have yet to refund their fees or any helpful information so that they could pass it on to their attendees. At this point I have no return communication via their customer service or refunds email posted from their website and I had to search out another avenue to try to find an answer. I would like to have my refund and am submitting a complaint for how they are not able to inform what is really

Dear Revdex.com,
I am an events producer who chose to use brownpapertickets for events that I produced in early March, I am owed 2800 from browpapertickets and they refuse to pay. every 2 weeks, they say it will be another 2 weeks. now they don't even take phone calls. I am hoping to resolve this issue, I have been waiting 2 months.
thank you

We bought tickets to Oliver at Appo High School for spring of 2020. That event has been cancelled and we have requested a refund by email and by phone. Our last phone conversation said that we would see the refund within 2 weeks and that we were in the queue. We have also been emailing since March 30, 2020 and have not received a refund or any personal communication. We have emailed [email protected] and [email protected]. Our initial order isConfirmation Number: *** Purchase Date: Feb 28, 2020 6:56 PM
Tickets Purchased: 3
Amount Paid: $40.77
Payment Method: Visa

I have records of each and all correspondence if needed.

I purchased a ticket for Taste of the Eastside food festival on February 29, 2020. My confirmation number is ***..The event was cancelled due to COVID-19. Emails were sent out with steps to follow for a full refund. I sent an email requesting a full refund on March 19, 2020. I have not received a refund and next week will be two months. There is no way to speak to a person. Only correspondence is through email. I sent an additional email requesting a refund on April 8. Both emails replied that the processing would be slow. However, it has been almost two months.

I am the host of an annual nonprofit fundraiser event, which was to be held March 21, 2020 in Coronado, CA. On March 15, 2020 we had to cancel the event due to the COVID-19 pandemic. On this same day I entered a formal cancellation request into Brown Paper Tickets and received email confirmation of this. I requested that our customers receive refunds to their original method of payment. After no progress in mid-April I called and spoke to two employees on two occasions who assured me the refunds would be provided by the end of April 2020. Between late April and today, May 12 2020, I have: filed an official help request, emailed their two official contact email addresses 5 times, and tried contacting via Instagram, as well as ***. Their phone lines are not not operational. I have received no response whatsoever. We are left in a terrible position as our nonprofit's supporters are upset with the lack of refunds. Again, this was money taken for tickets to a FUTURE event, which did not occur. Brown Paper Tickets repeatedly promised to get the refunds to our customers and has failed to do so. The money was never given to us, the event organizer. Brown Paper Tickets has at this point essentially stolen these funds. The total amount that needs refunded is only $3160.00. PLEASE help us in getting this resolved by refunding our customers the funds they are due. If you need any additional information please contact me. Thank you

We are a non-profit that serves the community. We held two fundraising events on February 22nd and February 29th. Brown Paper Tickets is a ticketing service. They received the funds by the people who bought tickets long before COVID-19 affected any event or their business. The money raised from those events should have been sent to us because it was all pre-COVID-19 and because those are our funds. They have taken their fees, as well as the money due to us. However, they sent us a portion of the funds in a check that bounced and we got charged a $12.00 bank fee, and another check never came. We were to receive the following payments:
$1,267.64;
$4,260.21;
$12.00 bank fee for returned check; for a total due by Brown Paper: $5,539.85.
We are a charity, and these funds are necessary for us to continue the work we do. People made these donations on the assurance that we were going to use the funds appropriately. Brown Paper must send us the money we raised from the public for our non-profit organization. I have contacted them by email several times as they no longer answer the phone.
On April 5th, I was told I would be contacted within a week. No one contacted me. I have since emailed them several times, and I have heard nothing.
I understand that these are hard times for all businesses. I was being patient with the delay in payment, understanding that these are hard times. However, our events completed 3 months ago, pre-COVID-19. Brown Paper Tickets is keeping funds that are ours and that are meant for charity.

On 7/22/19, I purchased via Brown Paper tickets, 2 tickets for the Men's Roller Derby (MRDA) World Cup 2020, to be held on 7/9/20, confirmation #***. Upon visiting MRDA's website on 3/30/20, the site had posted that due to restrictions related to COVID-19, the World Cup 2020 had been cancelled. I contacted Brown Paper tickets via email on 3/30/20, advising them of the cancellation and requesting a refund. On 4/1/20 I received a response from Gaby R. advising that they had yet to receive information that the event had changed. On 4/2/20, I received an email from Brown Paper Tickets that the event had been cancelled and to allow at least 2 weeks for the refund to process. On 5/4/20, I sent an email inquiring about the status of my refund, as of yet I have not received a response or a refund.

Brownpaper Tickets stole my profits from my last event on March 5-6, 2020 totaling $4,380.00. My customers paid a service charge to Brownpaper tickets and paid for the ticket to my event. Brownpaper Ticket mailed me 2 checks totaling $4,380.00 and both checks were NSF from my bank causing a $24.00 NSF charge. Brownpaper Tickets emailed me and promise to correct to problem and they promised a supervisor will call to follow up concerning the payment. Now they don't answer their phones or follow up on emails from 3-10-2020. Needless to say all parties involved in my event never got paid and I don't have a date from Brownpaper Tickets to expect payment. My business reputation is destroyed with future events to hire staff because of Brownpaper Tickets lack of communication. Brownpaper owes me $ 4,404.00 they collected from my ticket sales & NSF bank charges.

I hired Brown Paper Tickets to manage ticket sales for my play production in New York City which unfortunately had to be closed early due to the Covid-19 pandemic. Tickets were sold for six performances (March 5th, 6th, 7th, 8th, 11th & 12th) but I never received the funds from Brown Paper for those ticket sales. I was contacted by email on March 11th, 12th & 13th that 3 separate checks were to be sent to me by mail - however by April 1st I hadn't received these checks. I called them and also emailed but was told the company actually was holding on to these checks and also was having difficulties in managing their refunds to customers, however I would be prioritized. They have since suspended phone contact and I've emailed them numerous times but have not had an answer since April 1st.

On 2/24 I purchased tickets for an event through the Brown Paper Ticket website. The event was for 3/21 and the two tickets totaled $81.78. The event was cancelled due to the pandemic. I received an email from Brown Paper customer service on 3/11 stating that they would be refunding my money within 3-10 business days. No refund. I emailed their customer service on 4/21. I received an automated response acknowledging my inquiry but no refund. I emailed again on 4/30 and received no reply. This company has been unresponsive and owes me a refund.

On February 26, 2020, I paid Brown Paper Tickets $52.38 for concert tickets. On March 12, 2020, the concert was cancelled due to COVID-19. I requested a refund from Brown Paper Tickets and received no reply. On March 27, 2020, I emailed BPT asking for a refund status, and I received no reply. On April 27, 2020, I emailed BPT again asking for a refund status, and I received no reply.

We purchased tickets from Brown Paper Tickets to a number of shows that were subsequently cancelled (I received notices on March 12 and March 16). I contacted them on March 14, 2020 and March 17, 2020 asking for a refund to all shows (within the 2 week period they requested), sending them the confirmation numbers, etc. they requested. Brown Paper Tickets responded on March 19, 2020 with a form letter indicating they were backed up due to COVID 19. I contacted them again on April 22nd and May 1st, 2020 and have not received a response or credit to my credit card. Their website states they are not answering phone calls right now. All of the cancellations included this information: "If you prefer a full refund, please contact Brown Paper Tickets within 2 weeks by emailing [email protected]. Be sure to include your confirmation number."

On February 8,2020, I purchased two tickets for a concert at the Los Angeles Athletic Club on March 29the 2020. Due to the coronavirus this performance has been cancelled.
All refunds for this event was supposed to be received by April 17.
We are now May 10th, no refunds and you cannot get in touch with the company anymore

In summary, an event was cancelled due to Covid19. I used BPT to purchase the ticket and requested a refund on 3/14. The event was scheduled for 3/22.
After requesting the refund I received one email stating they will refund in a timely manner but could take 2 weeks.
After 2 weeks I sent emails and called with no response back from the emails and only getting the same response again from a phone call; “they are working on it “.
After 6-7 weeks I attempted to contact them again with no luck via email and phone.
It will 8 weeks this week with still no communication or refund.
I kept all emails that I sent.

I purchased tickets on march 05 for sc comic con in Greenville on march 28-29. Unfortunately due to the Coronavirus that has caused the event to be postponed till july 18. I requested a refund on march 16 at 1:04 am. I got reply on march 16 at 12:40 that it would take 2 weeks to recieve the refund due to coronavirus. It has now been almost 8 weeks since I requested and and I have tried emailing weekly to get update but all I get is automated emails stating the refund should be handle between 2 to 6 weeks. I had bought 4 tickets to the event which was $138.36.

Brown Paper Tickets is a ticket brokering company that I use to sell tickets to events at my event venue, ***. The tickets are sold through their website and upon conclusion of the event they are supposed to send me a check for the tickets sold through them. They take a percentage for this service. I held an event titled Roaring 20's Party on March 14, 2020. I expected payment within the two week time frame they set. The payment should be $540.00. As of today I still have not received payment. I contacted them on March 16, March 31, April 2 and April 14. Each time I was told that they had a back-log due to many cancellations and would get to me with 2 weeks. I still have not received payment and now their phone support line is shut down and I did not receive a response to my last email.