Brown Paper Tickets

The event I was going to attend was cancelled during the first week of March 2020... since then I have sent at least 2 emails to the refund-related-only email + one or two emails back to the original email... no reply no follow up and foremost no refund of $138.48 to the Credit Card ending -*** I have used for the purchase... Order Confirmation Number: *** from December 8, 2019

I understand that refunds have been taking longer as I did wait longer for the other refunds from other vendors but this is over 2 months from the original cancellation... unacceptable!

Hi there,

I've purchased 3 tickets to a Beer Festival event in Haines, Alaska for this May 23rd of 2020 but due to COVID19 the event was cancelled and I have had to request a refund which I have done so on April 15th 2020 and the company sent me an email stating they acknowledged receiving my request and that my refund would take 2 weeks.. it is May 7th now and I still have not seen my refund yet. I have sent emails requesting a status of the refund claim but have received no response.

Brown paper tickets payments to us for events we held in February 2020, totalling nearly $10k, were significantly delayed. When they finally paid us by check, the checks bounced. They have been unresponsive and now don't even take phone calls. I urge other performers and venues not to use their services. What they claim to be an "accounting system error" is mishandling revenue that we trusted them with as our ticketing service. Especially in the wake of COVID shutting down our operation, we now face serious hardships having not received the revenue for our events in February 2019. I am shocked that they are still doing business and accepting ticket revenue for other organizations, when they have many unpaid debts to other (former) clients. This is unethical business practice, what you are doing. In fact your website still claims that you will pay event organizers within ten days of their event. Ha! We're nearing 100 days now.

On March 5th, 2020 I purchased a ticket to a Food Safety Manager class for $300.24 on Brown Paper Tickets. This class was cancelled on March 19th due to COVID-19 and I emailed Brown Paper tickets to request a refund on March 19th with the requested information, including a confirmation number. I received a refund support message saying that because of COVID-19 refunds may take two weeks or more to process. By April 25th I still had not received a refund so I contacted refund support again to check in on the status of my refund and got the same auto reply email saying that refunds may take 2 weeks or more. Their customer service number is offline due to COVID-19. As of today May 7th, 2020, it has been eight weeks since my initial request for a refund and I have yet to hear from them or receive a refund of my purchase.

My son's school musical was cancelled back in March due to COVID19 . I bought tickets for several shows for friends and family. Here are the purchase dates, confirmation #'s and money paid:
Feb 27, 2020 1 ticket #*** for $11.49,
Feb 09, 2020 5 tickets #*** for $57.45
Feb 09, 2020 2 tickets #*** for $18.78
Feb 09, 2020 3 tickets #*** for $34.47
I have contacted them more than once with no response. I want my money refunded please.

We use Brown Paper Tickets service for our audience members to purchase tickets via a credit card for our community theater performances. Our last show was a murder mystery dates Feb 27-29. M
We received the usual emails informed us our checks - including the check numbers were on their way. We received the first in the amount of $700.00 in the usual fashion. The second email dated March 5 confirmed the next check in the amount of $910.00 was being processed and to expect payment in 7-10 days. The thurs email dated March 6 said our third check in the amount of $1,855 was being processed. Etc. We received the $910 check. We never received the $1,855 check. Then on March 17 we received notice from them to not deposit the checks they mailed us due to issues of cancellations and the Covid-19 situation. Our audience paid for their tickets to see our show which was performed in it entirety the dates advertised. They obviously have used OUR funds to cover other debt and that is unacceptable. Our show was not cancelled. We are currently out $2,765. We paid our vendors and expenses. We have reached out via email 3 times. Tried by phone twice. All we have gotten are canned responses saying they will get back to us in two weeks. March 17. It is now May 6. No one will contact us. We must get a resolution to this matter. We are deserved our funds to our show was completed. No cancellation.

I purchased 1 ticket at this organization (ORDER NUMBER: ***) to attend a play on 03/17, which was cancelled by the organizer on 03/13. I asked for a full ticket refund according to Brown Paper Ticket refund policy on 03/13. This organization has not refunded me, nor have they indicated a date before which the refund will arrive.

Purchased 8 seats ($160) for cancelled performance of 4-18-20. Performance was cancelled in March, we have filed for and tried unsuccessfully numerous times to get our refund. Unable to speak to anyone regarding clarification.
Our confirmation number is #***, please help.

This is about two shows for which Brown paper tickets failed to provide PROMISED refunds. They failed repeatedly to respond to my contact other than automated message. Phone not being staffed. They have failed to refund ticket purchases by myself and many others in my community. Paid with credit card, easy to credit me. They never paid the productions for the tickets so they must have the $ unless they don’t which would be a criminal offense.

Shows were cancelled due to covid and producers want our $ returned. They want their patrons...me...to be credited for the full cost charged to our cards...no fees withheld!

Your order is complete! Please refer to the details of your order below.

Confirmation Number: ***
Purchase Date: Sep 08, 2019 9:27 AM
Tickets Purchased: 2
Amount Paid: $52.38
Payment Method: ***

This transaction will appear on your credit card statement as "Brown Paper Tickets".

You can view more information or make changes to your order at ***

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2. Ticket Details
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Ticket 1 (#***)
Event: Man of La Mancha
Start Date: March 29, 2020 3:00 PM
End Date: March 29, 2020 5:00 PM
Ticket Price: $24.00 (Senior)
Delivery: Will Call
Will-Call Name: ***l

Ticket 2 (#***)
Event: Man of La Mancha
Start Date: March 29, 2020 3:00 PM
End Date: March 29, 2020 5:00 PM
Ticket Price: $24.00 (Senior)
Delivery: Will Call
Will-Call Name: ***l

SECOND SHOW

Your order is complete! Please refer to the details of your order below.

Confirmation Number: ***
Purchase Date: Mar 08, 2020 8:30 AM
Tickets Purchased: 3
Amount Paid: $50.22
Payment Method: ***

This transaction will appear on your credit card statement as "Brown Paper Tickets".

SECOND SHOW
Your order is complete! Please refer to the details of your order below.

Confirmation Number: ***
Purchase Date: Mar 08, 2020 8:30 AM
Tickets Purchased: 3
Amount Paid: $50.22
Payment Method: ***

This transaction will appear on your credit card statement as "Brown Paper Tickets".

You can view more information or make changes to your order at ***8

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2. Ticket Details
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Ticket 1 (#***)
Event: Hindsight is 20:20
Start Date: March 15, 2020 3:00 PM
End Date: March 15, 2020 5:00 PM
Ticket Price: $15.00 (Senior)
Delivery: Will Call
Will-Call Name: ***l

Ticket 2 (#***)
Event: Hindsight is 20:20
Start Date: March 15, 2020 3:00 PM
End Date: March 15, 2020 5:00 PM
Ticket Price: $15.00 (Senior)
Delivery: Will Call
Will-Call Name: ***

Ticket 3 (#***)
Event: Hindsight is 20:20
Start Date: March 15, 2020 3:00 PM
End Date: March 15, 2020 5:00 PM
Ticket Price: $15.00 (Senior)
Delivery: Will Call
Will-Call Name: ***l

I purchased 2 concert tickets (totaling $60.74) from Brown Paper Tickets for a performance that was subsequently canceled because of the coronavirus. I requested a refund on April 4, 2020 and the company acknowledged receiving my request saying it would take at least two weeks to process. I have sent numerous emails requesting a status of the refund claim but have received no response.

On February 24, 2020 I purchased two tickets to an event called dinner at the WADIA‘ S. The event was canceled and Brown Paper Tickets emailed me on March 13, 2020 stating I would get my refund in 7-10 business days. Since then I have contacted them several times by email requesting a refund. The only response I’ve gotten is an automatic email response. I have not received my refund for the two tickets, and I think that plenty of time has gone by in order to process my request. I understand the covid situation is slowing things down but it seems like almost 2 months is plenty of time to take care of it especially when consumers need their refund.

My son, *** died in July at 28 years old. We set up a foundation to honor him with the plan to award a college scholarship annually. We decided to do one fundraising event a year and we had our first one on March 8, 2020. We used Brown Paper tickets for our ticket sales and we sold 120 tickets at 50$ per ticket. We raised 6,000 dollars. Brown Paper Tickets staff assured us that we would receive our money within 14 days after the event. Three weeks went by and we began to call to request our money and we were repeatedly told that we would receive OUR money within the week. I emphasize OUR because this is not a refund but money that is ours in order to award scholarships in my son's name so that his legacy of being a hard working, honest, and compassionate young man can continue. In the meantime, we have 11 applications and essays from amazing students who are hoping to be chosen for a scholarship. We have to award the scholarship this week and we have not received the money we raised. As a mother and teacher, I am completely heartbroken. Grieving the loss of ones own child is the most difficult thing a parent can do and yet now I am grieving and additional loss due to your lack of response. Starting a foundation and doing our first fundraiser was quite literally the only thing that got me out of bed in the morning for the last 9 months because I was doing what my beloved son would do - helping others in need. I will continue to pursue you in various ways until you return our money for students in need of scholarships. This money was also going to support the ability to continue the Foundation that took us months of hard work and expense to establish. I could not be more devastated at your lack of response and now time is an issue as well in order to award a scholarship. Please don't take away my hard work to honor my son.

On 3/1/20 we purchased theatre tickets for a March 19 performance through Brown Paper Tickets. We paid $70.20 on our Visa card. Our confirmation number is ***. The show was soon cancelled because of the virus. We immediately called Brown Paper Tickets and were told it would take about two weeks for our refund. Now, two months later, despite many calls and an email to them, we still have not gotten our refund.

Re: [#***] Your Support Request (Refunds)

Brown Paper Tickets (BPT) has not returned my emails in more than a week and our customers cannot contact them except by email to which they do not respond.

I am the organizer for St Patrick’s Day Ceili Dinner and Dance March 14 2020. We contracted Brown Paper Tickets (BPT) to sell the tickets and they sold 55 for an amount totalling $1140 Cdn. I cancelled the event March 13 2020 and I was told by BPT that refunds to credit cards would be automatic and be done within 7-10 business days but a dozen or more customers tell me that has not happened. It is now May 6 and no refunds to credit cards have been made. I have sent numerous emails over the past 7 days with absolutely no response. BPT have cut off phone support.

The ***, of which I am a member and represent the organization in this dispute, contracted with Brown Paper Tickets to handle the credit card ticket sales for its March 7, 2020, *** event held at the *** Restaurant in Sausalito. The company collected approximately $4,900 in ticket sales, In accordance with the agreement the money was to be paid within 10 days of the event. As of May 6, 2020, the club, a non-profit, has not received any money nor an explanation as to when the money will be paid. The Club has already incurred substantial expenses to put on the event and needs its money to fund charitable activitiesl.

I requested a refund for tickets purchased for an event cancelled due to COVID-19. After an initial email confirming my refund request, I have heard nothing, despite follow up email on my part.

Banff film festival event was canceled and brown paper bag is not giving our money back. Have tried to contact and no response. I would like to get a refund.

Brown Paper Tickets (BPT) has collected $2,304 in tickets plus their ticketing fees from our patrons. We had to cancel our event due to mandates from our government; it was planned for March 27-28, 2020. We spoke to BPT about cancelling the event around March 13th and they said that all of our ticket holders would be fully refunded, including their processing fees, within 8-10 business days. It has now been 53 days (37 business days) and the refunds have still not been processed for our patrons. After multiple calls throughout the first half of April where they assured us these were being processed, they have now completely stopped communicating with us. They closed their phone lines and are no longer responding to the multiple emails we have sent them. Our patrons are now angry with us and this is causing our business, who's reputation is basically our product, to be irreparably harmed. We are a very, very small volunteer-run nonprofit and cannot afford to refund our patrons out of our own pockets. Please help.

BrownPaperTickets.com (BPT) is an online ticketing service catering to small arts organizations and individual artists creating live events. My performance company, ***, has had an account with BPT for years. We had a series of live events scheduled between March 21-March 29, 2020 and were actively selling tickets through BPT up to March 12th, when we made the decision to pivot and offer ticket holders an online experience rather than the live event. According to BPT reports, they sold $678 in tickets to our event that they now owe us. We opened a support ticket on April 10th asking when we could expect payment, and received a standardized email reply a week later on April 17th. They have not responded to multiple emails or phone calls, and recently shut off their phone service. Their website is still up and running for new events.

On 3/18/20, an event that I purchased tickets through Brown Paper Tickets was cancelled because of the Coronavirus. For this event, I purchased (2) tickets totaling $159.48. I received an automated email from Brown Paper Tickets requesting the following information to provide a refund which I promptly provided:

Confirmation Number
Last 4 Digits of CC
Name on CC
Ticket 1
Ticket 2
Barcode Number for Ticket 1
Barcode Number for Ticket 2

I have followed-up with Brown Paper Tickets numerous times requesting a refund status and have not received any replies. It has been (7) weeks since the event was cancelled. It is irresponsible for this business not to refund money in a more timely manner.