Brown Paper Tickets

I was refunded by Uncanny Attractions who sold tickets through Brown Paper Tickets, for an event called Drags and Dropkicks to be held in Tampa, FL . The refund was authorized by Uncanny Attractions on March 13, 2020. Brown Paper Tickets has not sent that refund, nor have they responded to many requests for information or help. They are illegally holding this money, since neither Uncanny Attractions nor I have it.

I had purchased a curling club league fee through BPT on February 20. I was notified on March 18 by the league director that it was being canceled and I would need to reach out to BPT for a refund. I emailed that same day for a refund for order ***, with my purchase information. I received an email two days later that a refund would be issued, but that it could take two weeks or longer. It has been forty days now, and I still have not received communication nor my refund. Any phone calls are met with the direction to email for a refund and then disconnected, and emails are not responded.

We use Brown Paper Tickets to handle ticketing for our events. They collected $5965.92 in ticket purchases for an event to be held on March 30.

On March 13 we decided to cancel the event, due to Covid-19. We applied for a refund that day and were assured the tickets would be refunded to the ticket purchaser's credit cards within 10 business days. This never happened. When I phoned (the call centre was still open at this point) I was told it may take up to 6 weeks to process refunds, but it should be sooner as we were one of the first to request refunds.

It has now been 7 weeks and our ticket purchaser's have not received their refunds. Brown Paper Tickets' call center is also now closed and they haven't replied to any of our emails, or apparently those from some of our ticket purchasers.

The Philharmonic Orchestra of Indianapolis sells on-line tickets through Brown Paper Tickets (BPT), which charges a fee for their services. The Philharmonic absorbs this fee so when Brown Paper Tickets sends us a check for online ticket revenue it is net -- actual ticket prices less BPT's service fees. On 2/24/2020, BPT issued and mailed the Philharmonic a check for $1,015.66. Before we could deposit this check we received an email from BPT to return the check and that at some point in the future BPT would issue a new check. We opted to retain our check but have not deposited because we are not in a position to incur NSF fees. No one is answering the phones at BPT and BPT's voice mail directs clients to the customer service email address on their website. No one responds to emails. We want an explanation from BPT and a timeline when we will be paid the funds they have been holding for over 2 months.

Brown Paper Tickets collected money from event goers and failed to pay the event producers. There are tons of complaints on their Facebook page. They claim the delay is covid19 related but people who are getting paid are getting NSF checks. They asked me for my bank account number which is not what I agreed to when I signed up for service. They have not provided the service they were paid For. I have called and emailed to request a manager to call me. No one will call me back.

I used BPT for my theatre show which ended March 1. They were sending me a series of paper cheques which I deposited and, partway into sending me my cheques, they sent out an e-mail (March 17) saying they wouldn't honor them. The bank charged me for the already deposited cheques not going through from BPT's end. Based on those sales I paid my cast, crew, space rentals, etc. So BPT has its fee as well as all of the ticket money my audiences paid believing they were supporting the show.
There are still (online) events listed on their website, so it looks like they are collecting money. They are not replying to e-mails and have taken down their helpline. I am one of many artists who have been utterly screwed over by this.

I purchased concert tickets from Brown Paper Tickets for a performance that was subsequently cancelled because of the coronavirus. I requested a refund of my payment on March 15, 2020 and the company acknowledged receiving my request saying that it would take at least two weeks to process. I have sent emails requesting a status of the refund claim but have received no response.

I used Brown Paper Tickets to provide ticketing for an event I produced on Feburary 29th and March 1, 2020.

On Monday, March 9th, I received the following email:
"Your payment is now being processed. Check number *** for $1,670.00 will be generated within the next few days and will be shipped via *** First-Class Mail. Event organizers typically receive their checks within 7-10 business days of the shipping date."
The check never came. I called them repeatedly. On April 6th, a week after my last call, they emailed me an apology (of sorts), told me I'd been put on their "priority list," and would be notified by email when my check was being processed. It still has not come. I've called them three times since then and basically left a message, but have not been called back.

Refund still waiting
I understand things are delayed
but this is a simple refund
with repeat email for the same info is ridiculous almost 4 weeks
for confirmation number *** canceled concert for refund of 81.72 to my Mastercard

I used the BrownPaperTickets platform for ticketing my concert event as I have before, I sold tickets using their website, which they took their commisions, held my concert event 2/29/2020, and my show was a sold out success. Brown Paper Tickets, owes me $1675.00 for the tickets sold to the event which people attended and I have to pay my entertainers that traveled and performed at this event., Brown Paper Tickets is refusing to give me my money. This isn't a refund or anything, they have collected my money from ticket buyers and now after the event are refusing to pay me the money so I can pay the artists. These artists need to buy groceries and pay rent and BPT are WITHHOLDING MY MONEY for this event. I was emailed saying my payment was being processed and was even given a check number and then they stopped paying people. I can see holding ticket refunds for a bit during the pandemic, but this is a completed event with costs associated that have to be paid by me and they basically are refusing to give me my money.

had a event on 2/29. I am to be paid $2190.00. I have not received it. I have talked with them several times and they are using the COVID19 as an excuse as to not paying me. THIS IS NOT A REFUND!!

I have used this company before and each time I get a check 4 days after my event closed. COVID19 really didn't start until mid March. They collected my money, made money off my ticket sales and it is time for them to pay me!

It is really that simple. Spend the 2 min and write me a check.

Brown paper tickets are unresponsive in many communications requesting a refund on tickets. They also owe entertainment companies for said tickets. There website is still operating and taking money for new ticket sales, but they cannot pay the money owed to the arts companies or refund customers for cancelled shows. Highly recommend using caution when dealing with this company and purchasing new tickets.

On February 15th I purchased tickets for an event through the Brown Paper Ticket website. The event was for March 14th and the two tickets totaled $43.98. The event was cancelled due to Covid-19 shelter-in-place orders. I received an email from Brown Paper customer service on 3/11 stating that they would be refunding my money within 3-10 business days. No refund. I proceeded to email their customer service on 3/19. I received a response asking for additional information on 3/21 and immediately responded with the information requested. No response or refund. I then emailed on 3/26, 4/6, and then again today 4/17 with no response from Brown Paper Tickets. I can only assume that they will not be refunding my money.

Brown Paper Tickets claims that due to COVID, 1000s of events were in a short time cancelled. As a result they claim they STOPPED all payments and are "going through each event one at a time and manually issuing payments". There are several problems here.
1) on their website they are STILL taking money for folks having events with NO information stating that they will in fact take your money and not pay you for months if at all.
2) They only have low level workers call you back who are very friendly but all they say is that they have no idea when you will get paid. And then they invite you to waste more of your time trying to get your money by calling back and having the same conversation again in the following weeks.
3) Our event was a dinner show. Our partner/vendor ALREADY paid for all the food and employees. The event was on March 7th. BPT took all the ticket money and has not paid us.
4) They are mixing refunds with payments and everything in one basket. At this point I would say they are a bit of a Ponzi scheme. They managed all credit card payments for our event, the event occurred and now they won't pay us in a timely fashion.
5) BPT should be ashamed of what they are doing to musicians and artists and vendors. At a minimum they should not be holding any more events and they should be weekly informing event holders of where they are in the backlog. It is completely irresponsible of BPT to not set aside the money and resources to pay event holders where they have managed all the credit card payments. If they don't have the money then they should be applying for loans and should also be honest about this and NOT put more people in this position by continuing to operate like nothing is wrong.

I have yet to see a refund from a show I purchased tickets for. The date of show was 3/14/2020 and the show was cancelled. I've written the company numerous times but only get a automated response asking for a ticket number and barcode number, which I never had since the event was cancelled.

*My original payment was NOT processed through ***.

Confirmation Number: ***
Purchase Date: Mar 10, 2020 10:19 AM
Tickets Purchased: 4
Amount Paid: $48.00
Payment Method:

I am the President of a non-profit association, "***". Our Board consists of unpaid volunteers in and around Houston, Texas. We organized two events (2/22/20 & 3/8/20) whereby guests had the option of purchasing tickets online via their credit card. Brown paper tickets assess a fee per ticket. That is their compensation. Within 7 to 10 business days after the event concludes, they must issue a check for ticket sales our guests paid online. The first event ended 2/22/2020. Brown paper tickets issued a check for $6,905. We presented this check to our bank and the check did not clear. Our 2nd event was on 3/8/20 and $1,560 is owed. They should have never used our funds from ticket sales. They should only retain the fees assessed for each ticket purchased.

I assist our Albanian community in Houston. We paid these events in full and now due to COVID-19, we are unable to help anyone in our community. We have many community members who need help but we cannot due to this significant loss.

They claim a replacement check would be reissued by April 5th. I called and now they say maybe they will pay in 3 more weeks. This is unlikely as they can only survive from revenue. Their revenue stream are from events, which are halted now. Nonetheless, they were supposed to forward funds from our ticket sales to our non-profit.

I received this email from brown paper bag on 3/12/2020: We're reaching out because this event date has been canceled. We were advised at 4:17 yesterday that the chancellor and leadership at the University of Missouri have canceled all non-essential activities at the University. The CSRVIII Speedo Championship has been canceled.

Your tickets will be refunded in full by Brown Paper Tickets, and the funds will post back to your account within 3-10 business days. If you have questions regarding refunds from Brown Paper Tickets, please reach out to them directly. Contact information can be found at: https://www.brownpapertickets.com/about/locations.

Since then I have contacted them several times at their refunds email. Their website states they are not taking calls. It has been almost 30 days with no response or refund as promised in their email. They owe me $148.00. I have the confirmation email of the tickets purchased which is

Confirmation Number: *** Purchase Date: Mar 06, 2020 7:37 PM
Tickets Purchased: 2
Amount Paid: $148.98
Payment Method: Visa

this is about order - Confirmation Number: *** this order was placed on January 14th 2020 for $124.80
the order was for tickets for an event. the even the tickets were for was cancelled on March 12th 2020
I immediately requested a refund for the cancelled event. I've received no confirmation from Brown Paper Tickets that they are working on my refund and I still do not have a refund.

All registrations were processed before 2/25 for our conference on 2/27 & 28. We received and deposited our check and... the check was not funded. BPT communicated that the extremely high number of event cancellations and refund requests placed an incredible strain on them currently but they are holding our money from a past/completed event to operate. This is unacceptable and has put us in financial strain as we completed our accounts payable for this event as soon as we deposited our check. We also incurred bank fees from their bounced check. We are concerned we may never see this money. Please help! We are a small nonprofit providing life-saving services in the community. Thank you

We used Brown Paper Tickets as a service to collect money for the tickets sold to our self-produced cabaret that happened on February 22nd in Los Angeles, California. They are supposed to collect a $.99 + 5% fee per ticket, and the rest is supposed to be paid to us. They cut us a check for $2,395.00, which I deposited on March 16th. The company sent me an email on March 17th at 8pm asking anyone with a check to not deposit until further notice, which was too late for me, as I had deposited the day before. The check bounced on March 18th. I emailed the company right away, but I have not received a response. I don't understand where our money went. We did not refund tickets, the show happened successfully, and they had already collected their fee. They are now withholding the proceeds from our show. They advised in their original email that a new check may be cut in two to three weeks, however, in light of the COVID-19 virus, it appears the company may be heading toward bankruptcy, and the lack of response is concerning. Brown Paper Tickets was supposed to just collect ticket sales on our behalf, and it looks like they are cutting and running with the money we raised from our show. It appears the company has misused our money which does not belong to them.