Brown Paper Tickets

On January 19th I ordered my ticket for a Tartan Day after party in NYC, the event was canceled due to covid on March 13th. I was told I would receive a refund in 7-10 days which I did not. Since then I have contacted the company 3x regarding a refund, followed the procedure and waited with no result. In response I receive this generated message included below:

*ORDER DETAILS – NON PAYPAL
If you included your confirmation number(s) or ticket number(s) in your request, no further action is needed. We will be following up with you are soon as we are able.

If order details were not included in your refund request, please reply to this message with ONE of the following so we may assist you:
1. Confirmation number
2. The last 4 digits + the name on the card used to place the order
3. Ticket number

TIMELINE
Brown Paper Tickets is currently experiencing an extremely high number of inbound calls and emails due to COVID-19. We are working through requests as quickly as we can, but please note that we are estimating it may at least 2-6 weeks for us to process refunds.

These are unprecedented times for our community. We recognize that this is not the normal level of service that we pride ourselves on, and we are deeply sorry for the delay. Please be assured that we will get to you.

Thank you so much for your patience and understanding in these difficult times.

Sincerely,
Brown Paper Tickets Support

Seeking a refund for a ticket to an event scheduled for March 28, 2020 that was cancelled due to the COVID-19 Pandemic.
The ticket price was $25.00 and was purchased on December 23, 2019. The organizer of the cancelled event, P3 Home Concerts has attempted to obtain the necessary refunds from Brown Paper Tickets but to no avail.

I purchased 11 tickets through Brown Paper Tickets for a concert on 3/27/2020. It was cancelled due to the COVID virus. I requested the refund on 3/29/2020. I was told through an automated email that it would take 2-6 weeks. It has been 6 weeks. I have emailed them several times since them attempting to get information, as well as called their support phone number. Their phone number has been temporarily shut down and all emails I have received are automated. I am unsure of how to proceed forward for a refund at this point.

I purchased $927.81 worth of tickets for an event that was canceled. I was notified that a refund would be on its way. It has been 6 weeks and I have sent an email asking for an update and have no received any response. It's unfortunate that it seems the only way people are getting their refunds is by going through this process through the Revdex.com. I mentioned in my email that this is not how I wanted to handle this matter but here I am, being forced to do so.

I am an event producer who used Brown Paper Tickets as the ticket issuer. I had an event scheduled for March 28, 2020. On March 12 we cancelled the event because of growing concerns over the transmission of Covid-19. I spoke to a representative at Brown Paper Tickets to discuss the process for cancellation and subsequent refunds to the people who purchased tickets. Based on their procedures, I deactivated and canceled the event in their system on March 12. I was ensured that the action would initiate the refund process for my customers, and the refunds would occur in 7-10 days. This was a small event and the refunds would be for 150 ticket sales for a total of $3750.

After two weeks I contacted them again and was told because of the influx of cancellations it would be a little longer for refunds to be issued. I have sent subsequent emails since then and now only receive back auto reply emails, and there's a notice on their site that phone support is shutdown.

As an aside, I always purchase a ticket to our events to ensure the system is working properly. I have also sent several requests for a personal refund for my purchase. They do not make it easy for people to request a refund as they require information that people may not have. I have replied with the required information, and like our other customers, have not received a refund.

It has been more than 8 weeks since my first request and not 1 cent has been returned to our guests.

A concert was canceled for March 28 due to COVID-19.
Brown Paper Tickets has had my money $54.48 since December 23.
My confirmation number is ***
Steve Forbert live March 28, 2020.
I am seeking a refund as that concert was canceled due to COVID-19 and is not rescheduled.

I bought tickets through Brown Paper Tickets on 3/9/20 to a concert that was later cancelled due to COVID19. On 3/13/20, I requested a refund to Brown Paper Tickets and received a response that it would take 2 weeks. After FOUR weeks, I decided to call, to which I was told to wait another 2 weeks. After receiving nothing, I decided to call back again and BPT completely turned off their phones. I've sent multiple emails seeking a response, but get nothing. I am now approaching almost TWO MONTHS waiting for my refund. I understand that they are overwhelmed, we all are, but I need my money back!!!! The nonresponsive is utterly unprofessional and going from waiting TWO WEEKS to TWO MONTHS highly inappropriate!

I bought tickets for a St. Patrick's day show at The Burren, a bar in Boston. The Burren canceled the show and said Brown Paper tickets would refund my money ($54.00). I have repeatedly asked for a refund and gotten nothing from Brown Paper tickets. My friend did the same--no response.
I suspect I am one of hundreds of people robbed by Brown Paper tickets!

I paid for a event through Brown Paper tickets on Jan 24. The event was in April and was cancelled in the beginning of March due to Covid. BPT sent an email stating we would have a refund in 3-10 business days. I have reached out to BPT and have only received an automated response that stated ticket refunds would be 2-6 weeks. It is now May and I have not received a refund.

On March 13, 2020, Brown Paper Tickets sent me an email telling me that the show that I had purchased tickets to was cancelled. They stated that I would receive a full refund ($60.66) within two weeks if I emailed them. I emailed them, and they emailed me back on March 16, 2020, saying that the refund will be delayed due to COVID-19. I emailed to check the status and received an email on April 11, 2020, that they are estimating refunds now to be two to six weeks to process. It is now May 8, 2020, and I have still not received my refund. It has been eight weeks now, and it seems like there is no intention of receiving a refund whatsoever.

I purchased tickets in the amount of $66.96 on February 14, 2020 for a St. Patrick's event with Whateverandeveramen for March 16th. On March 16th the event was canceled because of Covid 19i received an email saying I would would be refunded in 2 to 6 weeks. I sent an email after 4 weeks and received an generic auto reply email. After 6 weeks sent another email and received another auto generated email. Tried calling but there was a recording. Still waiting to receive a refund.

I have yet to receive a refund for an event that was canceled due to COVID-19. On January 13, 2020, I purchased two tickets to an event in Silver Spring, MD, for the amount of $64.98. The event was later canceled on March 16, 2020. I made a refund request that same day via email, and gave my order confirmation number as requested. I subsequently reached out again two more times asking for refund status, on April 8, 2020, and April 29, 2020. I haven't gotten a reply to any of my inquiries, nor have I gotten my refund.

My organization held in event in February 2020, prior to the ourbreak of Covid-19, for which we used Brown Paper Tickets as our online ticket sales vendor. Our event successfully took place, generated ~$13k in ticket sales revenue, and we were owed $12,365 by Brown Paper Tickets for our share of those ticket sales. We paid for many aspects of our event with the promise of money being sent to us from BPT for ticket sales briefly after our event.

We even received our check in the mail and deposited the funds into our account, and immediately began using those funds to clear our debts when, WITHOUT NOTICE, the check was withdrawn/bounced. Furthermore, we were not notified that the check would be withdrawn/bounced until 5 DAYS AFTER we had already received and deposited it.

In summation - our organization is owed over $12,000 from Brown Paper Tickets for an event that had already taken place prior to the onset of Covid-19, and while we have sympathy for the hardships that companies in this space are going through currently, this is not a small sum of money.

In addition, Brown Paper tickets has not replied to any of our emails (We have now sent 3), which seems like bad business practice and an utter lack of transparency.

On January 6, 2020, I purchased two tickets for the March 27, 2020 performance of In the Heights at the Laboratory Theater of Florida. Brown Paper Tickets was the ticket agency for this production. My credit card was charged $75.48 on January 6, 2020. The production was cancelled due to COVID-19, and on March 18, 2020, I requested a refund of the $75.48 charge by telephone and e-mail. Despite several follow-up e-mails, I have not received the refund. I was told by Brown Paper Tickets, via e-mail on April 1, 2020, that: “These are unprecedented times for our community. Brown Paper Tickets is currently experiencing an extremely high number of inbound calls and emails due to COVID-19. We are working through requests as quickly as we can, but please note that we are estimating it may take two to six weeks for us to process refunds.”
We are past six weeks now, and the refund has still not been processed, and when I called Brown Paper Tickets' toll free number today, the message advised that they are not taking calls at this time.

I have talked to you numerous times on the phone regarding my refund from the postponed/cancelled, Downtown Beloit Spring Walk 2020 scheduled for April 18, 2020. On March 16, 2020, I received an e-mail from your company stating the Downtown Beloit Spring Walk 2020 had been postponed listing my options. I selected to cancel the event because it was a birthday present and immediately on March 16 sent a refund request via your e-mail link, including: order #***, amount $97.47 (3 tickets) charged to my visa, date and name of event April 18, 2020 Downtown Beloit Spring Walk 2020. I didn't receive any kind of acknowledgement from your company. After waiting about two weeks, I placed a phone call and was told I would be receiving a refund shortly. However, I didn't and I called again the following week and was told it would be six to eight weeks after my refund request was first received before I would receive my refund because of the backlog being caused by COVID-19. I have been very patient and would like my refund!

my name is *** and the event was cancelled for undoing racism. Brown paper bags sent me a email that my refund will be here in 2 weeks. it is now 9 weeks. this is not acceptable. can you please help getting this matter rectified. 350.00 is due me

I used Brown Paper Tickets for ticketing a live jazz concert scheduled for March 29, 2020. They collected $3,350 in ticket sales, before I had to cancel the event around March 13, due to the Coronavirus. When I contacted BPT to cancel the event, I told them I wanted every ticket holder to receive a full refund, without the ticket holder being required to request a refund. BPT told me how to "deactivate" the event to ensure that outcome. They also informed me that refunds would be completed more slowly than usual, because of the volume of virus-related refunds, and said the process may take up to 4 weeks to complete.

We are now about 8 weeks since I cancelled the event, and no refunds. I called BPT several times during the first month, the confirmed I had followed their cancellation process correctly, and the refunds were in the queue. I was told they had no progress update, but were working feverishly on getting refunds out. Then, they stopped accepting phone calls.

On 4/28/20, I sent an email to both Support, and Refunds, @brownpapertickets.com explaining that most of my ticket holders were retired, and many needed the refunds to cover their living expenses. I received no response to the email.

I hosted an event on February 29th and sold tickets to this event via BrownPaperTickets platform. On March 6th I received an email saying that my check for $1,002.50 will be generated within the next few days and will be shipped via USPS First-Class Mail. It also stated that event organizers typically receive their checks within 7-10 business days of the shipping date. It's May 7th, but I still haven't received this check. I contacted the company several times, but after few formal emails "we're working on it" they stopped responding.
This is horrifying. As independent artist, I rely on ticket sales and I expected this money to cover my production expenses.
This event was hosted on February 29th, before the pandemic was declared. I assumed, this shouldn't affect my payment, but it did. Which I find very unprofessional.
Thank you!

On March 8, 2020 I purchased tickets for an event scheduled on March 14, 2020. On March 12, the event was cancelled due to Covid-19 concerns.

I submitted all of the information requested the same day and the reply was to allow 7 to days for a refund to be issued. After about two weeks I sent an email enquiring about the refund, did not receive a response and 3 or 4 more subsequent emails again have been ignored. Brown Paper Tickets has not sent any correspondance nor issued a Refund as of today.

On March 11, 2020 our organization received an email stating a check for our event ticket proceeds had been issued. Check #*** in the amount of $10,000.00 and would be sent to our address on file. To date we have not received these funds. When I called in April they advised me to email their accounting office which I have done multiple times and received no response. Now they have no phone service stating it's due to COVID. Per their email, our check had already been cut and we have not received this. We are a volunteer fire department who has been using Brown Paper Tickets for years for ticket sales to our event. We are also non profit.