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January 13, 2016Revdex.com ID#: 11020783U-Haul Ref#: 980361Thank you for your concern for our customer *** *** and *** ***, whose name is on the actual rental agreement.Shirley J***, our Executive Assistant for our South Eastern Wisconsin Regional Office, followed up on the information Mr
*** provided An equipment damage report was generated for $ MsJ*** informed our office she contacted Mr*** and offered to settle the damage for $in the interest of customer good faith Mr*** declined MsJ*** relayed the damage claim will stand.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

April 13, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Our records indicate a refund for $was issued back to Ms***’s *** account on March 30, The refund should post on her next credit card statement if not already
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

June 17, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Joe H***, our Executive Assistant for our Fargo Regional Office, followed up on the information Ms*** provided and sent her the following email in response:
Good afternoon Ms***, Hope this finds you doing wellAfter reading your letter of concern, to the Revdex.com, a fact finding investigation was begun, to determine what had taken place with regard to your hitch and wiring installation at the U-Haul Center in Rapid CityYour concerns were, 1) length of time it took for the job to be completed, and 2) a blown fusewhen speaking with general manager Konrad V***, he stated the reason for the additional time was because a purse was jammed in the rear doorA panel needed to be removed to open the rear door, and your taillight was out on your arrivalThey found a blown fuse and replaced itEverything was working when you leftShould you decide you do not want the hitch, or the wiring, please return it and you will be refunded in full, no questions askedbut Konrad is certain that no harm was done to your vehicle, and will not be responsible for a charge of $127.00, whenever you have a fuse replaced Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

July 8, Revdex.com concern # *** *** *** U-Haul Reference Id # *** Thank you for your concern for our customer Mr*** Gregory Q***, General Manager, reached out on 7/7/regarding the additional chargesMrQ*** apologized, and refunded $
back to Mr***’s cardPlease allow 3-business days for that credit appear on Mr***’s account As we value Mr*** as a customer, we also sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipmentWe sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International

I did receive an email from Dave Hellmers on February 25, indicating that they would refund, the late fee ($15.00) and offer March, storage without cost. I have checked my AmericanExpress debit card, since that date, and have not seen a $credit. Although, in checking my U-Haul account, I have noticed that they have issued the March storage without cost. My only concern is that they have not completely upheld their resolution by issuing the $credit to my debit card

December 12, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Ernesto M***, our GM for our U-Haul Moving and Storage of Lynwood, followed up on the information Ms*** providedHe mentioned our CSR checked the PSI tire pressure
before Ms*** left the lot with the truck and found them to be at proper pressureHe also informed our office Ms*** dropped the truck off after business hoursWhen the truck was checked back in, we found both rear tires were worn from burn outs and the wheel wells had tire residueMrM*** explained to her we do a thorough inspection on our equipment after each rental to ensure it is in safe rental worthy condition for our next customerAfter checking security video, he saw that Ms*** did not drive off the U-Haul lot with the truckA male that was with her drove off with the truckMrM*** relayed Ms*** was responsible for the damage done to the tires. Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

I was contacted by "Chuck" (he did not provide me with his last name) who advised they were standing on their denial of my claim I requested he send me the photos that were provided to him by the vendor who replaced the strap, together with his explanation of the denial I have yet to receive themAs for any damage they allege, I purchased insurance directly from U-Haul to protect me from any alleged damage. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The reason why I'm not satisfied with the response is because this doesn't resolve my issueThe company, Uhaul, never assumed responsibility for their mistake of not adding safestor to my accountI had witnesses on site with me when this transaction was taking placeThe $that *** offered wasn't offered until after I filled a complaint with the Revdex.comI filed a complaint on, 06/05/*** contacted me on 06/08/by email to offer me a $good will settlementIn which was proceeded by the *** representative explaining that management will not go any higherI hope they're satisfied with their business practices because I will never do business with them againI traveled (3) long days with all of my household items from Arizona to Oklahoma to have nothing to show for itThis was a complete waste of time, effort, and moneyAll of my household items were destroyed in Uhaul's storage because they failed to disclose their pest infestation of miceThis is unacceptableI no longer have my military memories, my son's baby/ child memories, family portraits, important documents, living room and bedroom furniture, etcThey think I'm supposed to start over with a $This is very inconsiderate on all parties involved
Regards,
*** ***

October 6, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Mark B***, our Area Field Manager for our South Austin Regional Office, followed up on the information Mr*** provided and sent him the following email in
response: Good morning, I have seen your request for a refund becuase you were not able to use equipmentI have refunded your account and should see an adjustment by ThursdaySorry for any confusion, but it wasn't until Friday til I got the news, and refunded immediatelyFeel free to contact me if you have any other questionsThank you Mark B*** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

July 14, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer, Mr***Lisa M***, our GM for our U-Haul Moving and Storage of Rainier Valley, followed up on the information Mr***. She informed our office she left a message for Mr*** advising him of
the authorization code to provide her bank to have the funds releasedOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

May 18,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our President for our East Bay Regional Office, followed up on the information Mr*** providedHe informed our office he was in the office when the original
calls came through for Mr*** and stressed there are always two sides to a storyHe assured our office no one spoke in a rude manner to Mr*** and also advised our office a refund for the $Reservation Guarantee Fee had been issued*** *** was not involved in the original call but took over and had the contract moved to an open dealer that is about miles from the original reservation locationThe refund for the $should post on Mr***’s next *** *** credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

September 14, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Amber G***, our Executive Assistant for our Metro DC Regional Office, followed up on the information Ms*** provided. She informed our office she left a
detailed message and sent Ms*** a detailed email with her contact information. She hopes to hear back from Ms*** soon to personally address her concerns if not already Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

May 29, 2015Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
Angela F*, our Executive Assistant for our *** Western Suburbs Regional Office, followed up on the information Mr*** providedShe informed our office she contacted Mr
*** and was able to reach an amicable resolutionHer office originally offered him a truck and trailer combo to fill his reservation, however, he declinedMsF* agreed to reimburse Mr*** $800, which is the difference between the U-Haul truck rate and what he had to pay to Penske to rent a truck for his moveThe refund was issued back to his Visa account and should post on his next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
Maria P***
Executive Assistant
U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I was in fact able to speak with *** *** by phone that day (I had missed his call initially as I was in an appointment) and we received a $creditThanks for your help in this matter
*** ***

September 10, Revdex.com ID#: U-Haul Ref#: Thank you for your concern for our customer Mr*** Honoree P***, our Traffic Manager for our Northern Nevada Regional Office, followed up on the information Mr*** provided. Honoree informed our
office a message was left for Mr*** offering an apology for the inconvenience he experienced and explained a refund for the mileage and fuel had been issued Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

March 8, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr***Frank Smith, our Executive Assistant for our Western Michigan Regional Office, followed up on the information Mr*** provided. He informed our office both him and our President
for our Western Michigan Regional Office spoke to Mr*** regarding his concerns and offered him an apology and 20% off the installation as an adjustment. Our GM of our U-Haul Center mentioned time ran over on the installation because of the rusted bolts on Mr***’s vehicle. Mr*** left our Center before we could replace the bolts. We gave Mr*** an option to go to another U-Haul location because he didn’t want to go back to the Jolly and Cedar store, however, Mr*** declined. MrSmith also told Mr*** he would have a CSR from another location call him and set up a time to have the installation completed. Mr*** relayed he wanted a full refund. MrSmith is still offering a 20% discount if Mr*** would like to return to the Jolly and Cedar location and have the installation completed or he can have the hitch completely removed for 100% refundOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No refund was received from the $I was overcharged.The refund of $is for a separate issueThe $refund reason is due to delivering the U-Box two days late ($per day as in U-Haul policy). It is clear on the phone call (when I placed the order), recorded by U-Haul, that I was told the total is $1609.57, but they charged my credit card for $1811.03. Further notes: I requested a copy of this recorded call, but U-Haul did not provide me with itU-Haul clearly states that it records the phone calls to the customer service and it I need a copy I should request it
Regards,
*** ***

I am rejecting UHaul’s 2/9/responseUHaul coerced me into a illegal contract on 1/18/using threats issued between 9/13/and 1/18/Their agent Rick B*** contacted me within that time span to enforce a contract they had breached on 9/4/Prior to my attack, I had no issue other than the error on my contract that would potentially allow someone other than myself into my storage unitThat potential was realized on 9/4/when I was attacked by Domo *** inside of the “secure storage facility.” UHaul was notified by phone [#***] at that time and failed to actIn July prior to the attack, I informed UHaul in writing that they needed to fix the mistake they made on my contract as I wanted no authorized usersUHaul ignored this requestOn 9/4/16, my attacker was one Domo *** and not the Authorized User that was negligently placed on my contract [Jasmyn ***], the same contract UHaul refused to fixYet on 2/1/17, UHaul agent Maria *** wrote “the alleged attacker turns out is Mr***’ authorized user”, yet another lie, this time directed to the Ohio Attorney General’s office staff Theresa KDinsmoreThis lie was in response to a separate complaint on the same matterUHaul speculates that I intend to sue the *** *** ***, only after they forced me into this contractI have since began a complaint process with *** *** *** with the cooperation of the local precinctUHaul seemingly wants to force me into a lawsuit while shielding themselves and their businessOn 1/15/17, I contacted UHaul via email after discovering yet another UHaul agent had lied to me to protect UHaulInstead, they have continued a pattern of lies to manipulate every contact attemptUHaul refused my request for a resolution when I called the customer service center on 9/4/Following my attack, I requested a they make a police report and reimburse my damagesMy damages were compounded by the inaction and intimidation of UHaulOn a call I received from Dean H*** on, or about 1/17/17, he left me a voicemail stating “Let’s see if we can get tothe bottom of this.” In the conversation that followed, he refused to acknowledge my 9/4/request, instead he began cutting me offOn 1/18, UHaul agent Dean H*** acted with UHaul agent Richard Henery in response to my email sent to CEO Joe *** to manipulate my claimThis group of men coordinated and planned to have me either sign away my storage unit and my belongings or release them of the legal liability and accept their unfair termsThis was coupled by the previous threats of UHaul agent Rick B***, wherein he stated as recently as 1/13/that my items would be auctioned off due to non-paymentI believe Dean H*** acted with Richard Henery at the behest of UHaul CEO Joe Shoen to limit me to and force me into signing the contract using illegal tacticsI believe UHaul agent Rick B*** operated to threaten me and withheld this information from his employers, oracted in line with his employersThe actions of UHaul placed my in a state of duress as they held my whole life and business in a storage facility for months as they ignored the incident, stalling to acknowledge the breachAsa result of UHaul’s breach and stall tactics, I was forced to cancel invoices and postpone plansUHaul cannot maintain that they moved quickly when UHaul fails to admit they had knowledge of the attack and breach prior to my contact on 1/15/as UHaul agent Maria *** contorts the facts.On 1/18/19, when I was coerced into the contract, I requested the police report from a UHaul employee and was directed to call DeanIn calling Dean, he stated that he would call me back regarding my request on Monday 1/20/17, but he quickly stated that I was harassing him when I contacted him on the dates he requested [1/20/17, 1/21/17]As of 2/16/17, the last contact I made with UHaul was on 1/24/17, a contact that was problematic at best, as their HR department refused to take a grievance against their agent Steven W*** or Dean H***This has been a very traumatic experience, and I do not trust UHaul due to their continuous pattern of lyingI felt helpless throughout this whole ordeal.This pattern of lying is boundless as evidenced by a correspondence on 2/1/between UHaul a gent Maria *** knowingly lied to *** *** ** *** more of the ATTY General Office in response to a general complaintIn her correspondence, Maria *** wrote “just over two weeks ago, Mr*** began insisting that UHaul was at fault.” UHaul was made aware on the call I placed on 9/4/16, and several contacts since then [#***].I perceived the actions of UHaul to be an act of intimidation and discrimination, and I now believe they intend to treat all consumers and POC in this unscrupulous mannerI still have belongings in their possession with damages that have not been fully assessedI was reimbursed for an MPH bill and the cost of a new heat press, in a contract I entered into under duressI intend to file a police report with the Whitehall Police Department at the suggestion of *** *** ***UHaul acted out of self preservation, disregarding my concerns and well beingI wish to submit screenshots of phone conversations, a copy of the contract I was forced to sign [dated 1/18/17]and the contract I refused to sign [dated 1/18/17]Along with this evidence, I wish to submit the request I wrote UHaul regarding the error and I would like to have Revdex.com hear the phone conversation displaying the behavior of UHaul agents Dean H*** and Steven W***.UHaul cannot be allowed to lie to businesses and consumers, and I reject their rebuttal for along list of reasons made apparent above.Sincerely,*** ***

September 21, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Baki A***, our GM for our U-Haul Moving and Storage at Capital Dr., reviewed Ms***’s recent comments. He advised our office Ms*** came into his store and he explained he is willing to remove her mother’s name from the contract, however, she will still have the issue of her own unit that is delinquent. Ms*** stated it was not her fault and she will not pay a single penny. MrA*** assured our office he has tried working with Ms*** but she is adamant about not paying the storageHe also sent our office a copy of her contract for her 2nd storage unit with her signature We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

November 17, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Ms***.Kyle O’***, our Field Manager for our Atlanta North Regional Office, reviewed Ms***’s recent comments He informed our office Ms*** was contacted and she confirmed she did receive the refund and mentioned she just wished her concerns hadn’t taken so long to be resolved.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P***Executive AssistantU-Haul International