Beverly Hills Weight Loss Clinics

March 22, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers *** and *** *** Jason R***, our GM for our U-Haul Moving and Storage at Research Blvd, followed up on the information Mr*** provided. He informed our office he
issued them a refund for $due to the U-Boxes being delivered late at the receiving end. The refund was issued back to their American Express account and should post on their next credit card statement RepWest Insurance Company also advised our office they settled Mrand Ms***’s claim for cargo damages for $in the interest of customer good faith Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

July 24, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Rod B***, our President for our Orlando Regional Office, followed up on the information Mr*** provided. He informed our office he issued a refund for
$back to Mr*** Visa account as an adjustment on his move. The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Hello, The request for a refund and the request sent to the Revdex.com was not fully due to the batteryThe customer service that had been provided was absolutely unacceptableThings that went wrong...1.) Scheduled the UHaul for a Sunday pick up in *** and found out the Saturday that I couldn't pick it up in ***The rep told me that extra miles would be added, but they weren't.2.) The UHaul broke down and I place a few calls in to roadside assistanceI called and the CSRs were not empathetic at all.3.) I was able to get it up and running after waiting, but had to sit for an extra hour or so.4.) I returned the UHaul and the agent at the location said I didn't have to pay for gas, but then said she misspoke5.) The manager who called me that Monday stated he would give me a call within the hourAgain, no empathy...No call back, I called two hours later and the person stated that he must have been busyI received a voicemail a few days later stating that he had to wait to talk to the people at the location in order to hear both sides6.) If I would have received a call back within the hour, a call back from UHaul's corporate office after requesting my gas then it wouldn't be half as badEven this, I get a $gift certificate with no call to actually discuss There's more than the battery or it breaking downThe customer service at the locations and during several phones calls was unnecessary

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Lorene D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me ***THEY ACTUALLY REFUNDED $73.21, BUT THAT IS CLOSE ENOUGH
J D***

June 29,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Ms***
*** ***, our Executive Assistant for our Eastern Arizona Regional Office, followed up on the information Ms*** providedShe informed our office she has not been able to reach Ms*** by phone and has not received a return callA refund for $was issued back to Ms***’s *** account for the extra rental period chargeThe refund should post on her next credit card statement
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

June 24, Revdex.com ID#: ID#: - *** *** U-Haul Reference id: *** Thank you for your concern for our customer Mr*** After researching we found the customs paperwork submitted by Mr*** was submitted with errorsU-Haul was unable to ship his items until
this paperwork was correctedWe reached out to Mr*** and he was able to correct the paperwork so shipping could commence We apologized to Mr*** and offered to cover the final delivery expense, after his U-Box arrives at its final destination, as a courtesyMr*** is happy with the resolution and understands what caused the delay in shipping Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International

June 18,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Gm for our U-Haul Moving and Storage of Chelsea in Manhattan, followed up on the information Mr*** providedHe informed our office he spoke to Mr*** and
explained he would receive $a day for every day the U-Box is late
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

want to view the cameraI was not told the locks were broken to the storage unit until they collected two additional payments I've already contacted the insurance company who stated that Uhaul said they didn't remove my things and that they mailed a new storage key to me in OctoberThe box that was sent to me was dated December That was two months of unauthorized accessI want my furnitureI'm pissed I paid years of storage fees to be riped off! I want to view that camera

April 23, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.*** ***, our Executive Assistant for our *** Regional Office, followed up on the information Mr*** providedShe informed our office a refund for late fees will be
refundedShe will also ensure his email is up to date as a reminder for storage payments are sent by emailIn order to keep storage rental costs down, U-Haul does not send a monthly billIf our customer requests a statement be mailed to them every month, there is an extra monthly fee.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

September 19, Revdex.com ID#: *** U-Haul ref#: *** Thank you for your concern for our customer Mr*** Samantha S***, Senior Staff for our Brooklyn, Queens, Staten Island Regional Office, followed up on the information Mr*** provided. She informed our
office she left a message for Mr*** requesting a return call on September 12th but has not heard back. She mentioned, after reviewing the information she found no contract created for shipping with a rate of $950. It’s possible the quote for $was done in May 2016, therefore, in the interest of customer good faith, she is willing to honor that rate and offer the difference of $72. MsS*** also stated Ms*** did stay in the box for a 2nd month Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

August 16, 2017 Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Mr***.Janet K***, our Executive Assistant for our East Sacramento Regional Office, followed up on the information Mr*** providedShe informed our office a refund for $for the late
shipment was issued along with an email to Mr*** offering an apology for the inconvenience he experiencedThe refund should post on his next American Express credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

October 9, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customer Ms*** Mike W***, our President for our Missouri Northeast Regional Office, reviewed Ms***’s recent comments. He confirmed a refund for the additional rental period on the truck rental was issued and relayed a claim with RepWest Insurance Company in regards to the damage to her goods while in storage was filed. MrW*** went on to explain, regarding the months’ rent for Ms***’s storage unit, the only way we can honor her insurance claim is if we actually collect the fee for the coverage and the rent for storage, this expense will not be refunded to her if she is indeed pursuing reimbursement for damages Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

May 24, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Rod T***, our President for our Georgia Northeast Regional Office, followed up on the information Mr*** provided and sent him the following information in response:
Mr*** I called today left messge wanted to inform you that I have contacted billing and collections had the promissory note cancelled in the amount of also you were credited back originally as requested please feel free to contact me if you have any further questionsThanks Rod T*** ###-###-#### Our Customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention Sincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

May 8,
Revdex.com ID#: *** *** *** *** Thank you for your concern for our customer Mr***
*** ***, our Traffic Manager for our *** Regional Office, followed up on the information Mr*** provided and sent him the following email in response:
Mr***, My name is ***
*** and I am the traffic manager for U-Haul here in *** *** I have reviewed your recent trailer rental from *** ** and the charges that were placed on your credit card by my store in *** *** ***As you know, this was a big mistake on the part of *** **I have refunded the charges to your Mastercard todayI will be forwarding your experience to the regional manager for the store in Ohio to make sure that this never happens to another family againI am also very sorry that you had such a hard time getting someone to fix this mistakeIt was never our intention to inappropriately charge someone and it is clear that this was a big mistakeIf you need any further assistance, please do not hesitate to email me at *** ** *** ** *** ** ***Again, please accept my apologies and watch for the credit to your statement within business daysRespectfully, *** *** U-Haul Co of ***
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely, *** ***
Executive Assistant
U-Haul International

September 30, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer *** *** Orlando Rios, our Area Field Manager for our Central Chicago Regional Office, followed up on the information *** *** provided and sent him the following
email in response: Dear ***, I have reviewed your complaint and issued a credit back to your card for the $Please allow three to five business days for the credit to reflect in your accountAny further questions please let me knowSincerely, Orlando R*** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Well fortunately for me my cell phone records every conversation made to and from itMost of everything I just read is untrue and as I said I can prove it with the actual phone conversationsI rented a truck yesterday from U haul so I'm gonna assume the whole e-alerting me because Mr*** says I call in too many broken down trucks is now void(what I was told I was e-alerted for) and was also removedOtherwise I will not contest the issue any longer as long as I am not continued to be a target of Mr*** for whatever his reasons areAs far as discounts, if any U haul dealer offers me or any of my customers discounts we will be accepting them as anyone in their right mind would(doesn't make me a thief)As far as Uhaul equipment breaking down, as I stated, I am a responsible renter and if any rental truck (whether it be U haul, *** or any other truck rental place) breaks down I will do the responsible thing and call the breakdown hotline as I am instructed to do whether the truck stops because it is low on coolant or stops because drywall paint has impaired the truck somehow(whatever the reason)As far as the apology, I have not heard from anyone from Uhaul with an apology as to this whole handling of me(the customer)Me being a business owner, I have to call and apologize to customers all the time for even just my movers being minutes late to their address
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I’m happy that the area field manager finally offered to refund the fraudulent fuel charges, it is unfortunate that he dismissed every single argument I made in an aggressive and dishonest mannerBecause my actual experiences as a customer were deemed bogus, I would like to offer some detailed evidence below. Mr*** claimed it is not true that my rental experience in Minnesota and Wisconsin could have been different because all the U-Haul documentation is allegedly identical nationwideUpon conducting some research, I discovered that multiple class action lawsuits have been brought against U-Haul’s fraudulent refueling charges in different states (e.g., Aron vU-Haul Company of California)Unlike other vehicle rental companies, who provide customers with a full tank of gas, U-Haul takes advantage of customers by requiring them to guess how much fuel to put itCustomers are not refunded when they overfill the tank and are charged exorbitant fees when they underfill itEither way, U-Haul gains substantial profits from this deceitful business practiceTherefore, as a result of these lawsuits, the U-Haul dealership in Minnesota provided me with detailed written instructions how to refuel the truck so that I don't incur financial lossesThe dealership in Wisconsin provides no such directionsIt is my intent to further research this issue with the Wisconsin *** ** *** as to why this unscrupulous practice is still permitted in my home stateLikewise, Mr, *** claimed that he has intimate knowledge of the entire U-Haul fleet and it is not true that the fuel gauge in the truck I rented could possibly lack detailed readingsIn particular, he claimed that the 3/notch is certainly present, and that’s where the needle was when I checked out the truckAs Mr*** repeatedly made this statement, I finally offered to take a picture of the fuel gauge to prove that it does indeed lack detailed readings and asked him if he would then agree to refund me for all my wasted timeHe said “yes” and then proceeded to tell me that, if that’s the case, I should sue the *** *** *** for their inaccurate fuel gaugesObviously, this statement lacks merit as it is U-Haul’s responsibility to ensure correct fuel chargesI am attaching a picture of the fuel gauge, which only has three notches between empty and fullIt is quite outrageous that U-Haul is using such an inaccurate instrument to “guesstimate” fuel usage and systematically overcharge customersThis photographic evidence will also be forwarded to the Wisconsin *** ** *** for further investigationMr*** claimed that even though the posted fuel efficiency for the 10fttruck is 12mpg, it’s not unusual for it to drop to 2mpg when driving in townHow exactly does the smallest U-Haul truck approximate the fuel efficiency of a giant mining truck? Would U-Haul be willing to make this statement publicly, especially in front of their competitors? This is an obvious irony; and, to offer further rebuttal, one can easily see on the map that the dealership is located on a highway and, therefore, at least half of my route involved highway drivingIn the automotive industry, the standard difference between highway and in-town fuel efficiency is roughly 20-30% (e.g., 21mpg vs17mpg)But going from 12mpg to 2mpg means a 500% differenceThis is completely absurd. In conclusion, when I first brought these major discrepancies in my contract to the attention of the local dealership, I gave them the benefit of the doubt and expected a simple apology and a refund of the incorrect fuel chargesInstead, it turned into a weeks-long saga, where I was constantly ignored, given promises, and yelled at by U-Haul employees at different levelsOnly after contacting regulatory and consumer protection agencies do they finally offer to issue a refundHowever, as I informed Mr***, at this point I am seeking restorative justice asking the company to compensate me for the incredible amount of wasted time and emotional distress caused by their employees’ negligence and fraudulent actions. Regards,
*** ***

Thank you for your concern for our customer Ms***
*** ***, our Area Field Manager for our *** *** Regional Office, followed up on the information Ms*** providedShe informed our office she left a detailed message for Ms*** and offered his apology for the inconvenience
she experiencedA refund for $was issued for fuel back to Ms***’s Visa account, which should post on her next credit card statementMr*** left his call back number in case she had further questions or concerns
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11688191, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***