Beverly Hills Weight Loss Clinics

December 19, 2014Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] ***[redacted] , our President for our [redacted] Regional Office, followed up on the information [redacted] *** providedHe informed our office that him and his staff have corresponded with [redacted] by email on several different occasions [redacted] sent the following email to [redacted] recentlyPlease be advised our decision in the matter remains the same[redacted] ***, first I will inform you that [redacted] is actually [redacted] and she is still employed by U-HaulSecondly I instructed [redacted] not to print off all those receipt and to direct you towards U-Haul Premier Storage Account on line so that you could at your leisure go through your ledgerIt is not our position to find out every customer personal financial circumstance or how they will be paying, we have late fees for a reasonI will caution you on your threat of [redacted] This Week and The Standard as this could be considered slander, please also be advised [redacted] now feels you are harassing him (bill ***)At this time I will advise you there will be no further discounts or refundsI will once again tell you [redacted] is not going anywhere and if these action continue I will have no choice but to send you an eviction notice from our facilityThank you [redacted] President [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International

January 6, 2015BBB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] . [redacted] ***, our Executive Vice President for U-Haul International, contacted [redacted] and addressed his concerns. A check for $923 was issued to [redacted] for a refund on his... rental. He should receive the check within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International

December 7, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] .Peter R***, our Executive Assistant for our Central Alabama Regional Office, reviewed Mr [redacted] ’s recent comments He relayed our GM was processing the 2nd refund that did not transmit previously and asked that we relay his apology for the delay and inconvenience we may have caused We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International

July 22, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***.Our records indicate a refund for $was issued on July 8, back to her [redacted] account The refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International

March 8, 2017 BBB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted] . Jody P***, our Executive Assistant for our Southern Minnesota Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she... sent Mr. [redacted] an email advising him, in addition to the refund for $465 issued on July 21, 2016, she issued a refund for $128.46 on March 2, 2017. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P [redacted] Executive Assistant U-Haul International

My concern with the business's response at this stage, is the lack of acknowledgement or expressed awareness in their responsibility for the issue If their business goal was to help connect customers with movers and moving helpers, then why not simply provide customers with the business's direct contact information In this way, customers could call the businesses directly to make the arrangements and confirm availability Instead, U-Haul collects payment from the customer up front, without making or allowing the customer any interaction with the moving companies first in order to ensure their availability to provide services They do not contact the moving company for the customer to ensure this availability, and they do not provide the customer the appropriate contact information so they can call the moving company first before making the purchase In this way, U-Haul undoubtedly ensures they can collect on the sales (either directly or indirectly, in order to profit in some way) In this regard, they distribute the funds to the movers by only providing the customer with a numbered code to give to the moving help after services are rendered This code allows release of these funds to the movers from U-Haul The practice only seems appropriate of U-Haul if they can in some way ensure the availability of the movers to provide the service before collecting payment from the customer After I was told days before my move that the movers were unavailable, I had to pay extra costs to book an alternative mover on shorter notice Even then, this alternate mover was also unavailable, which I was informed days before my move U-Haul had also collected these additional funds Finally, I was able to book help for the 3rd time, at even more costs (for similar reasons again) - and U-Haul collected even more funds from me Please see attached, photos of the emailed receipts from U-Haul for these second purchases, each at escalating prices

Thank you for your concern for our customer Ms***[redacted] ***, our Executive Assistant for our Gainesville Regional Office, followed up on the information Ms [redacted] provided and sent him the following email in response:Ms***, My name is [redacted] I have reviewed your account with U-Haul an see where you had the Safestor policyAny damage to your belonging would be covered under this policyYou would need provide Rep Western with pics of the damaged items in your storage roomIf you have not done so please do so this may be taken careI am going to issue you a refund of your last month in the amount of $Any further action on this file would would need to be through the insurance companyThank you and if you have any questions feel free to contact me [redacted] U-Haul CoGainesville.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International

This is not what happened at allI seen tons of cockroaches in this facility every time I had been there except for the first timeNo I did not have food stored there closed with clothes pin all the food items had never been openedAnd we're fully sealed in a air tight plastic containerHow does this justify the bugs all over and inside of my mattress and box springAlso the GM of this location and area was trying to insinuate that the only way the bugs could've gotten there was me bringing get them inHow can I possibly accept this plus be offended by these comment from a GM after already knowing that there was a major cockroaches infestation there just prior to me putting my things thereI had found this out by employees that are present employees there nowThis is not OK for them to all of the sudden say that I had food and that I was offered boxes when none of this had been mentioned to me beforeI didn't even have my things in cardboard boxesAll my belongings were in plastic containersThe only thing offered to me was a bombing in my unit and after theyes did bomb it twice there was still cockroaches in my unit

Thank you for your concern for our customer Ms. [redacted] . [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] and advised her of a refund for $700 as an adjustment on her rental.... The refund was issued back to her [redacted] account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International

May 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***Travis S [redacted] , our Field Manager for our Gainesville Regional office, followed up on the information Mr [redacted] provided and sent the following email in response:Mr [redacted] I have reviewed your objection for additional charges that occurred on rental from [redacted] to [redacted] ***It does appear the extra charges for $were for wrong destination charges as the contract had been entered as a In Town and not a One Way by the dealer in [redacted] On behalf of U Haul we apologize for this error and charges and have refunded you a total of $This refund if for the Wrong Destination charges and 30% off of your original rental charges for my delayed responseI hope this helps clear up the matter We do Appreciate and Thank You fr your business and look forward to serving you for all of your moving and business needs in the futureSincerely, U Haul Area Field Manager Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International

April 21, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers Mrand Mrs [redacted] Carol M***, our Executive Assistant for our North Orlando Regional Office, reviewed their recent commentsIn the interest of customer good faith, a refund for the damage fee in the amount of $was issued and an email was sent advising them of the sameWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul International

Thank you for your concern for our customer Ms*** [redacted] , our President for our North East Dallas Regional Office, followed up on the information Ms [redacted] providedMs [redacted] was charged $for the rentalA refund for the miles she states she did not use has been refunded in the amount of $back to Ms***’s [redacted] accountThe refund should post on her next credit card statementMrRowland relayed no other refunds are warranted Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have no idea what UHaul is communicating to me I will NOT pay to sweep clean a truck, search for a dolly that I was initially charged for, etc and then pick up the tab for the mess the delay caused me.Regards, [redacted] ***

April 2, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr [redacted] providedShe informed our office she personally addressed his rental concerns with both Mrand Mrs [redacted] She checked several rentals before and after their rental and found no discrepancies in the mileageMs [redacted] went as far as viewing the security camera to make sure the truck was not being used by a system member who did not document the odometer readingsHer researched showed the mileage is correct on Mr [redacted] ’s contract and relayed that a refund was not warranted.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International

March 27, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] [redacted] , Senior Staff for our Eastern Ontario Regional Office, reviewed the recent comments from Ms [redacted] She sent Ms [redacted] another email explaining she heard back from our Credit Card Processing Department and is just waiting on the contract number to issue the refundShe apologized for the inconvenience she experienced and explained she also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International

January 10,
*** *** 1*** U-Haul Ref#: ***Thank you for your concern for our customers *** *** and *** *** whose name is on the actual rental agreement.*** H*** our GM for our U-Haul of *** followed up on the information Ms*** provided
He informed our office he spoke to Mr*** cousin and explained we were not responsible for her giving the keys to a random individual claiming to work for U-Haul The U-Haul truck was recovered on December 31st and then the contract was closed out He applied a five day rental only, plus miles and towing fees *** relayed a refund was not due and the balance still owed was placed on a Promissory Note.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Obviously, U-haul's insurance company has not resolved the issue, or I wouldn't be contacting Revdex.comI was promised folow-ups by U-haul's management, which never occurred, which is another reason why I have contacted Revdex.com.After failing to provide *** *** with substantiation for charges to my account, U-haul has turned this over to some collection agency that will not return my phone call regarding their claim.U-haul's customer service is outrageously bad and I feel that I have given them every possible opportunity to do the right thing regarding this near-fatal accident that was caused by their negligence in re-installing a trailer tire; something that they are now trying to deny.They wanted every possible piece of information from me, ASAP, under the guise of trying to assist with my claimThey then stalled for time, and refused any cooperation whatsoever.Aside from my claim, I feel that the safety of others is at risk when companies such as U-haul are allowed to act in such a negligent way.?
Regards,
*** *** ***

November 29, Revdex.com ID#: *** *** U-Haul Ref#: *** Thank you for forwarding Mr***’s letter to our office Cecilia O***, our Executive Assistant for our Los Angeles West Regional Office, reviewed Mr***’s recent letter and explained our Regional
President, MrRigo R***, spoke to Mr*** during the same time the letter was written. Mr*** was advised the rental rate included two days, however, Mr*** still believe he was charged an extra day. MsO*** relayed that her attempts to reach Mr*** were prior to receiving the letter from the Revdex.com. She requested Mr*** contact her at *** *** in order to personally address his concerns Thank you again for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

February 10, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Amber G***, our Executive Assistant for our Metro DC Regional Office, followed up on the information Ms*** provided and sent her the following email in
response: Hello Ms***, I do apologized that I was not in the office when you calledI attempted to call you back but was not successfulMy clerk made me aware that you are in the process of getting your number changedPlease send me over an email or give me a call back at your earliest convenienceAlso I will give you my cell number just in case ###-###-####Thanks Amber G*** MCO - Executive Assistant U-Haul Coof Metro DC *** *** *** ** **
*** *** Office: ###-###-#### VOIP: *** Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

August 10, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Carolyn J***, our Executive Assistant for our Louisville Regional Office, followed up on the information Ms*** provided. She informed our office she
left a message for Ms*** explaining a refund for the full amount of the rental was issued back to her *** *** account. The refund for $should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International