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August 30, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms***.Amy C**, our President for our Southern Virginia Regional Office, followed up on the information Ms [redacted] providedShe informed our office a refund for $was issued back to Ms ***’s Visa account, which is a full refundThe refund should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul InternationalTell us why here

First the General Manager has not tried to call meI called Charlotte twice leaving my name, number and reason for callingHe would never be available and NEVER returned my callHe needs to call me if he needs my assistance in refunding the fee which he never should have charged to begin withI don't live in Charlotte or North Carolina at this time and that should not be a reason why he can not contact me if needed to refund the feeThis should be possible by phoneI live way too far to make a special trip for $He should call meIn the meantime, I will contact my bank and ask them to put the $amount in dispute until this is cleared up[redacted] ***TD Bank Complaint [U- [redacted]

October 20, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] Shalon L [redacted] , our President for our Jacksonville Regional Office, reviewed Mr [redacted] ’s recent comments and informed our office Mr [redacted] was contacted and advised of a refund for half of the cost of the damaged rims The refund was issued back to his Visa account and should post on his next credit card statement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

June 27, Revdex.com ID [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms [redacted] Dan F [redacted] , Marketing Company President, reached out to customer and apologized, he also refunded the cleaning fees plus tax of $Ms [redacted] was happy with the resolution Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] Executive Assistant U-Haul International

March 30, 2016Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] ***, whose name is on the actual truck rental agreement.Jim M [redacted] , our Executive Assistant for our Pittsburgh Regional Office, followed up on the information Ms*** provided and sent the following email in response:I have reviewed the letter to the Revdex.com and have spoken to the Area Manager Robert Bell who oversees the location where you returned your rental equipmentRobert informed me that the dealer did in fact mistakenly charge the additional days we do apologize for this mistake and our records reflect the credit was issued on 03/16/and approved on 03/18/Robert also did inform me that he was personally on site on the day that the truck was checked in and he was the one who cleaned the cargo area of the truckHe feels the cleaning fee was appropriateAs for the transmission issue, I cannot find any records of a call to the U-Haul Roadside Assistance number provided on the truck and Robert informed me that he could not find any mechanical issues with this truckThere is a very good possibility that the truck may have been in the “tow/haul” mode which is easily turned on/off by a button on the shift leverLastly in regard to your damage claim, Robert sent an email to RepWest today with your information however the direct phone information for the Pennsylvania Claims office is ###-###-####While we do apologize for the issues that you encountered with your move, we feel that Robert did rectify the situation by refunding the $incorrect charges and we have provided you with the information you requested to process a claim for damages to your belongingsWe are considering this matter resolvedTom S***, a Claims Manager for RepWest Insurance Company, sent Ms [redacted] a letter addressing her concerns regarding the cleaning fee and damage claim She should receive his letter in the mail soon.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International

October 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] ***, whose name is on the rental contract [redacted] ***, our Traffic Manager for our South Bay Regional Office located in Freemont, CA, followed up on the information Ms [redacted] providedShe advised our office she spoke to Ms [redacted] and offered her apology for the inconvenience they experiencedShe also explained she would issue a refund for $1,as an adjustment on their rentalMs [redacted] provided her telephone number for any further concerns or assistance Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International

October 5, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] [redacted] , our President for our Tidewater Regional Office located in Portsmouth, reviewed Ms [redacted] ’s recent comments and advised our office he stands by our original resolution that was previously relayed to your office He stated he feels they have been fair with Ms [redacted] and no other resolution will be offered.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International

August 21, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr***.Kelly G***, our Executive Assistant for our Eastern Ontario Regional Office, reviewed Mr***’s recent comments She informed our office she contacted Mr [redacted] and they were able to reach an amicable resolution A refund for $was issued by check and he should receive it within the next business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International

December 21, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers Mrand Mrs [redacted] .Paul Gentry, our Executive Assistant for our West Houston Regional Office, followed up on the information Mrs [redacted] provided He informed our office Justin Howard, our GM for our U-Haul Moving and Storage at Sugarland Airport, attempted to speak to Mrs [redacted] but she declined his call Our GM issued a refund for the overcharge in the amount of $ The refund should post on their next Visa credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Uhaul wants me to file a police report on this item. I requested a contract with a signature from them per my local police department, yet they have not been able to respond. My local police department asked why they want me to file an Identity theft report on a rental that they can't prove exists. Without a rental agreement with a signature I am unable to provide the Identity theft report they request. So they are unwilling to help me to resolve this issue. Uhaul has a number of discrepancies on there that show I was not the one who rented the truck. Examples include my Arizona drivers license has always had an expiration date of 2038, age 65, but their records show 2012. Arizona has all drivers expiration at age 65. Second the phone number does not match any number I have had. Third example the record shows a local rental in Las Vegas , but the mileage was 428, which is way to high for an in town local tow. So I can not proceed with their direction of filing a police report without a signature contract. So until Uhaul is able to provide that we can not move forward.

November 25, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our North Indiana and South Cook County Regional Office, followed up on the information Ms [redacted] providedShe informed our office she spoke to Ms [redacted] and addressed her concernsA refund was previously issued by our U-Haul Center for the three U-Boxes on November 17th in the amount of $back to Ms [redacted] ’s [redacted] accountMs [redacted] issued a supplemental refund for $151, which is half of the delivery amount, back to the same [redacted] accountBoth refunds should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International

August 1, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] .Alicia S***, our Executive Assistant for our West Houston Regional office, reviewed Mr [redacted] ’s recent commentsShe informed our office Mr [redacted] signed the settlement offered and in turn a refund for $was issued to him.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International Tell us why here

November 1, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms***[redacted] , our Executive Assistant for our Eastern Florida Regional Office, followed up on the recent comments from Ms*** She reiterated to our office that [redacted] settled the claim already If Ms [redacted] wishes to pursue any further, she would need to contact her adjuster or a manager for [redacted] Insurance Company.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International

October 18, 2017BBB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted] .Katie L [redacted] , our Executive Assistant for our Western New York Regional office, followed up on theinformation Ms. [redacted] provided and sent her the following email in response:Good Morning... ***, I am reaching out to you in regards to the recent concern you submitted with the Better BusinessBureau for your U-Haul rental. I apologize that you felt unsafe in the truck provided to you, we work hard to providesafe and reliable equipment. All of our equipment is inspected upon every return and undergoes different levels ofinspection by our certified mechanics after various miles traveled. With this particular truck it was inspected by acertified mechanic the week of your rental with no issues found. The manager covering the store also test drove thetruck after you brought it back and found no issues. I do see you made it to your destination safely with no calls to ourroadside department and no issues were found upon inspection when the truck was returned. The truck has sincegone out on several rentals with no issues, complaints or breakdowns. Bill W [redacted] who is the General Manager of theEast Ridge Rd facility did try to reach out to you on September 25, 2017 via email and phone it attempts to discussthis matter but was unable to get a hold of you. He did issue a $100.00 refund for the stress of the travel as well asthe unexpected change of pick up. The refund was issued to the card ending in [redacted] on September 25, 2017. We willnot be issuing another refund because as I stated the truck has undergone several inspections with no issues foundin addition to rentals after yours with no issues. I understand moving is stressful and I apologize for any stress wemay have added to an already hectic situation. Thank you, Katie L [redacted] Executive Assistant U-Haul Co. of Western [redacted] ***Our customers are very important to us and we regret to hear of situations that cause problems forthem. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International

October 14, 2015Revdex.com ID# [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] ***, our GM for our U-Haul Moving and Storage of Dartmouth, followed up on the information Mr [redacted] provided She informed our office she issued him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleaners We sell boxes, bubble pack, rope, tape and propane We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International

January 4, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Miguel C [redacted] , our President for our Orlando Regional Office, followed up on the information Ms [redacted] provided He informed our office he contacted Ms [redacted] by phone He relayed the Promissory Note was never removed, therefore, Ms [redacted] was charged again Our Credit Card Processing Department refunded the card and the Promissory Note has since been cleared Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

June 8, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** Ray M***, our President for our South Carolina Regional Office, followed up on the information Mr [redacted] provided He informed our office he honored Mr***’s request with a refund for $as requested The refund was issued back to his Visa account and should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

November 21, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] .Larry M**, our GM for our Moving and Storage at NSam Houston, followed up on the information Mr [redacted] provided He informed our office he attempted to speak to Mr [redacted] but reached his voice mail He left a message explaining he could contact our Credit Administration Department to set up a payment plan because a payment plan could not be set up locally at his store Mr [redacted] can reach our Credit Administration Department through ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International

July 6, Revdex.com concern # [redacted] U-Haul Reference id # [redacted] Thank you for your concern for our customer Mr*** Neil B***, Marketing Company Executive Assistant, reached to Mr [redacted] and refunded the fuel charges in the amount of $ Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] Executive Assistant U-Haul International