Beverly Hills Weight Loss Clinics

Thank you for your concern for our customer Mr [redacted] [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr [redacted] provided and sent him the following email: ***, Your communication to my corporate office has been forwarded to my attention for review and resolutionPlease accept my sincere apology for the service you described as receiving when trying to get the details on the repair fee your were charged from our [redacted] Location and our ShopWe expect them to provide every customer with the highest level of service, and I'm sorry this was not your experienceI have review all files, repair statements, and invoices from outside vendors and added a detailed spreadsheet below of the actual feesOur shop personal that spoke with the manager at this location did not provide this information to the Manager (***) you spoke with at the [redacted] location, he simply told him it would be $1,to repairPlease be assured our Shop President has seen your concern and will follow up appropriatelyWe value you as a customer and in doing so we have credited your card the overcharge of $329.75, the trip fee of $and the down time of $200.00, for a total credit of $Your feedback is valued and appreciated; we look forward to serving you again in the futureThank you, [redacted] U-Haul CoOf [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International

To Whom It May Concern, My name is [redacted] the cousin of [redacted] I never had a conversation with MrR [redacted] about them not being responsible for me handing the keys over to a strangerI handed the keys to someone whom I thought was an employee, and so did a customer behind meI did although have a conversation with MrR [redacted] about my debit card being charged $500.00, when we spoke about the charge I informed him I needed to know exactly what I was being charged forHe told me that it was because he could not contact the person ( [redacted] ) on the contract for or days, I then asked why I was not contacted because my number was also on the contract as a secondary contact, he then told me it must have been an oversightAnd then my cousin ( [redacted] ) received an itemized list of charges and no where on there is anything saying that I was charged $for them not being able to contact me

July 27, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] In an effort to bring closure and in the interest of our customer, Ms [redacted] , a refund check for the $Reservation Guarantee Fee was issued to her She should receive the check within the next business days We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

March 14, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] *** Scott L***, our Area Field Manager for our Idaho Regional Office, followed up on the information Mr [redacted] provided He informed our office he spoke to Mr [redacted] once again and advised him the 5th day charged was reversed and he was only charged for the days in the amount of $ MrL [redacted] asked him to call back after he verifies the charges with his bank and finds anything different or has additional questions MrL [redacted] provided his direct telephone number and thanked Mr [redacted] *** for his business Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

October 22, Revdex.com ID# [redacted] , [redacted] U-Haul Ref# [redacted] Thank you again for your continued concern for our customer Mr [redacted] In an effort to bring closure, a supplemental refund check for his out of pocket expenses in the amount of $has been requested for Mr [redacted] He should receive the refund within the next business days Thank you for your continued support Sincerely, [redacted] Executive Assistant U-Haul International

March 16, 2016 BBB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. ***. Jim S***, our President for our Tulsa Regional Office, followed up on the information Mr. [redacted] provided. He informed our office he contacted Mr. [redacted] and offered his apology for... the spare tire in the bed of the truck and for having running issues with his pick-up truck. Mr. [redacted] relayed his son put the tire back on with no problem. Mr. S [redacted] reviewed every step of the investigation he had completed including the statement from Mr. ***’s mechanic. He contacted Mr. S [redacted] again and let him know he found nothing that would lead him to believe we did anything to cause his vehicle problems and Mr. S [redacted] explained he would not agree to repair his truck based on this conclusion. If Mr. [redacted] had further information, Mr. S [redacted] stated he would be happy to review the issue again. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P [redacted] Executive Assistant U-Haul International

I reject U-Haul response for following reasons: A) Zakery H***, the GM for our U-Haul Moving and Storage of Albany has not communicated with, nor left a voicemail message for meB) There is no contract with [redacted] and [redacted] , however there is a contract with [redacted] which I have attachedC) My role was that of a Third Party; that paid MrMoulton’s rental fee of $323.51, by giving verbal authorization and my Credit Card Number to a U-Haul representative to charge my CC for the amo [redacted] of $on 11/13/No further authorization was granted D) Maria P [redacted] from U-Haul in her correspondence mentioned “return policy for U-Haul equipment”, my Revdex.com dispute is not about a “return policy”, as I had no written or verbal rental agreement with U-Haul The only resolution acceptable to me: is that the additional charge of $charged to me by U-Haul on 11/28/without my authorization, be refunded back to me Finally, I would like to emphasize these points to the businessA) The contract is with [redacted] , not [redacted] ***I never signed any U-Haul Rental Agreement, nor verbally agreed to oneB) I can’t become a party to an equipment rental agreement, when not in personC) I did not have a re-occurring billing agreement with U-Haul, nor a rental agreementThus any charge from U-Haul in excess of one-time agreed amo [redacted] of $authorized on 11/13/2016, is not validI look forward to U-Haul settling this matter as so described, and returning the $charged to my Credit Card without authorization without further delay

May 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our Raleigh, NC Regional Office, reviewed Mr [redacted] ’s recent commentsShe spoke to our GM who advised her he had contacted Mr [redacted] to explain the wrong part was sent and the correct part has been ordered againMr [redacted] will be contacted as soon as the part is received We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International

May 6, Revdex.com ID#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our Southern [redacted] Regional Office, followed up on the information Ms [redacted] providedShe informed our office she issued Ms [redacted] a refund for the transmission cooler that she paid for online but states she did not receiveMs [redacted] relayed that the hitch order did not include a transmission cooler and was not part of the hitch work order, which she states may have caused the confusion Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I have spoken with [redacted] the district manager and he handled this very well Regards, [redacted]

November 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer MrRini Dan L***, our Area Field Manager for our Eastern Florida Regional Office, followed up on the information Mr [redacted] provided He informed or office he spoke to Mr [redacted] and asked if there was something new he needed to be aware of since he felt he had resolved MrRini’s concerns in their conversation they had on October 26, Mr [redacted] relayed his satisfaction with the resolution and he would withdraw his complaint with your office Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

January 20, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Our South Carolina Regional Office followed up on the information Mr [redacted] provided and requested a check for $1,to be issued to him The check was mailed on January 17th and should be received within business daysOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International

May 30, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms [redacted] Jorge W [redacted] our President for our Boston Regional Office, followed up on the information Ms [redacted] provided He informed our office Ms [redacted] ’s concerns were resolved on Friday, May 26th When she rented the U-Haul truck, Mr [redacted] assisted with the contract and personally helped her over the phone and explained the process of the rental Ms [redacted] was able to use her VIP Certificate and had no other issues Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for taking the time to see this throughHopefully the location in the complaint will receive full training for future cases and the amount of negative reviews on [redacted] will go upIf everyone at Uhaul has the same attitude and action follas you, I am sure the amount of positive reviews will grow and I'll be more likely to shop with Uhaul againI'll be monitoring the latest reviews before shopping with Uhaul againThank you, again Regards, [redacted]

March 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr*** [redacted] , our GM for our U-Haul Moving and Storage of Anchorage, reviewed Mr***’s recent comments to your officeShe spoke to Mr [redacted] and advised him that [redacted] Company did pay on the second claim to the person that was hitAs far as what Mr [redacted] paid in cash to the owner of the other vehicle, Ms [redacted] explained U-Haul could not be responsible for that payment We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International

March 5, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , Senior Staff for our Eastern Ontario Regional Office, followed up on the information Ms [redacted] provided and sent her the following email in response: Hello [redacted] , I tried calling you todayI have reseached your concerns regarding the Nova Scotia charges and could not see anythingPlease email the statement showing themThe charges in B.C it looks like monthly UBox charge but you will need to contact themThe number is ###-###-####, and they should be able tell you why and explain the drop off information, as to why it was sent to another locationIf you have any further questions, please email me and I will do my best to assist youThanks [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International

I was told by Ryan I would be reimbursed for the full $2638, which covers the shipping and the movers help, which I had already scheduled, and I still insist that the full cost be covered The $doesn't even cover the costs incurred by me for the late arrival of my U Box, let alone all of the headaches and inconveniences me and my girlfriend have gone through in the last week I will not settle for less than a full reimbursement, which was already promised to me I don't even know why U Haul is saying to start the $50/day on the 26th when the box was supposed to arrive on the 23rd

Tuesday, June 13, Revdex.com concern # [redacted] U-Haul Reference id #: [redacted] Thank you for your concern for our customer MrP [redacted] Russ B [redacted] , Marketing Company President of Western Arizona, researched the issue and contacted the customer via phoneMrP [redacted] was refunded $back to the card ending on 6/12/Our apologies for any inconvenience this caused MrP [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] UCC Associate Program Manager U-Haul International

September 3, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our GM for our U-Haul Moving and Storage at [redacted] ***., followed up on the information Ms [redacted] provided She informed our office she spoke to Ms [redacted] and discussed her concerns She also advised her of a refund for the full amount of the rental, or $611.24, as requested The refund was issued back to her [redacted] account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International

March 16, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] [redacted] ***, our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr [redacted] providedShe informed our office she sent Mr [redacted] an email explaining she tried reaching him by phone but found his voice mail was not set up so she could not leave a messageShe asked that he call her to discuss the mileage issue.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International