Best Buy Stores, LP - US Headquarters

Dear Revdex.com:Best Buy feels that we have fully addressed the customer's concerns in the response that was forwarded to your office, and we maintain our positionNevertheless, please continue to forward any new information and we will respond accordinglyThanks,Cassie E

Revdex.com,Thank you for bringing this to our attention Please know we have been able to process the credit back to the customer's credit card that was used originallyRegards, Nick S

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attention Correspondence regarding this case has been brought to our executive resolution team for proper reviewWe are very sorry to hear about the described difficulties experienced regarding the promotional gift cardAccording to our November 26th-December 2nd, ad, on page 11, details around the gift card state: 3) Requires purchase of minimum two major appliances totaling $and up from any of the following categories: refrigerators, freezers, ranges, wall ovens, over-the-range microwaves, cooktops, range hoods, dishwashers, washers and dryersEXCLUDES LG, Samsung, Frigidaire, Electrolux, ectBecause you purchased LG appliances, therefore, we cannot honor the promotion as it does not meet requirements Best Regards, Bethany

Dear Revdex.com, Thank you for bringing the customer’s Best Buy order concerns to our attention We have contacted the customer, apologized for her order experience, and was informed she has received the ordered items.Sincerely, Dean [redacted] Executive Resolution Specialist###-###-####

Dear Revdex.com, I have contacted Geek Squad leadership and they have confirmed the compressor is expected to arrive on 10/4/via UPSThe vendor has delayed sending the part which has caused the rescheduling of this appointment on multiple occasionsAs a customer service gesture, Geek Squad has agreed to waive the labor costs involved with the repair Thank you, Dan SBest Buy Executive Resolution Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below MrMiller is correct in that my decision to take the Jeep to [redacted] Transmissions was based on the cost of the repair The question about if the transmission was bad, was not even a consideration The fact remains that when the rear differential was rebuilt and it was taken out for a test drive, there was a gear ratio error message I was told that O’Brien’s transmission expert would have to diagnose it The Jeep remained at the dealership from Friday 10/16/until Tuesday 10/20/so it could be diagnosed by their transmission expert On Tuesday 10-20-I was called and told their transmission expert determined the transmission was bad and it needed to be replaced/rebuilt and that the least expensive way to get this fixed was to have it replaced with a refurbished/rebuilt transmission which would cost about $Per my instructions, O’Brien’s Service Department contacted my extended warranty company to present their findings and begin the process of replacing the bad transmission I was contacted later that day and told the warranty company wanted the dealership to rebuild the transmission so it could be inspectedKnowing the repair cost may exceed the initial $quoted I looked for less expensive options On Thursday 10-22-I took the Jeep next door to [redacted] Transmissions where they informed me they would work with the warranty company and estimated the repair cost at between $3000-$ I don’t understand MrMiller’s argument about “professional opinion” and how that differs from the dealerships transmission expert’s diagnosis [redacted] Transmissions did inspect the transmission, prior to doing the rebuild, and got the same gear ratio error message the dealership did in coming to the conclusion that the transmission was bad! The error message could only come from a problem with the transmission or the rear differential Not knowing the work at the dealership was done wrong and not checking their work on the differential in diagnosing the transmission, makes O’Brien’s mechanics look incompetentAny plan on doing additional tests to the transmission after diagnosing it as bad, was never communicated to me This means that if they planned on doing more testing on the transmission, they have a communication problem as well! If the transmission was not bad, why did the dealership contact the extended warranty company and tell them it was, resulting in an inspector actually making a trip to the dealership to inspect the vehicle on Friday 10-23-2015? I have documentation on this, even though I had already taken the Jeep to [redacted] to have the work performed!The work done at [redacted] Transmissions was no different than what they were going to do at the dealership, except it would cost less! They even used OEM Jeep parts for the rebuild The rebuild revealed nothing more than the wear-and-tear of a transmission with about 85,miles The only indication that the transmission was bad was the gear ratio error message that still existed after the rebuild was completed.If the dealership had rebuilt the rear differential correctly, the gear ratio error message would not have been there If they would have reviewed work completed, when diagnosing the transmission problem, they would have found the problem and the transmission would not have been rebuiltEither way, the transmission would not have been rebuilt, if the error message was not there (indicating the transmission was bad) and I was not told the transmission was bad by the dealership! When I was initially informed that there was a transmission problem, after the differential was rebuilt, I asked if they had put the correct gears in my rear differential I did so in a joking manner so as not to insult or insinuate they were incompetent! Everyone got a chuckle out of that at the dealership! It turns out my suspicion was correct About me: I have a Bachelor’s Degree from Purdue in Engineering (Mechanical) Prior to getting my college degree, I attended a Trade School for Automobile Mechanics and worked in an AAMCO Transmission shop for a short time I have many years of experience in Engineering, Manufacturing and Technical Sales and am currently employed by a very large international ball and roller bearing manufacturer and I have had years of experience in failure analysis Regards, [redacted] ***

Dear [redacted] - We have located an order in our system under a different phone number and the name [redacted] . It appears that the television was picked up and the order completed on October 10, 2016. If this information is incorrect, please respond that this has not... happened. We apologize for the length of time that it took for the television to be picked up.Regards, Amy C.

Dear Revdex.com, Thank you for bringing Mr***'s concern to our attentionAfter review of the hcat history, we verified the customer was indeed approved for the price matchTo uphold our Price Match Guarantee we have spoken with him and assisted with the purchase of the [redacted] TV at the discounted price.Best Buy feels that we have fully addressed [redacted] ***'s concerns that were forwarded to your office in our previous response and we maintain our position Nevertheless, please forward any additional concerns to our office and we will respond accordinglyThank you,Best Buy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.However, the business has a duty to it's customers to repair their online order system so that if a laptop is cancelled, then any automatically added software doesn't charge them and if they want to cancel it manually, that there is a mechanism for that as well I called in to the Geek Squad and was routed through several off-shore call center reps, the last one finally promised me a refund on both charges As you can see, until the Revdex.com rep for Best Buy responded, only one was processed It took me over an hour on the phone just to get that one for something that was no fault of mine That is a broken system in many waysThanks, [redacted] M [redacted]

October 18, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] ***’s concerns that were forwarded to your office the correspondence sent to the customer dated September 26th & 29th, copied below Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus Enclosure: Email correspondence sent to [redacted] *** rom [redacted] , Cassie Sent: Thursday, September 29, 9:AM To: P Subject: Re: Best Buy (phone) Hi [redacted] , I know that it appears that you did not receive enough back after your replacement through Geek Squad to actually purchase a phoneTo make up for this, I was hoping to send you a Best Buy store credit in the amount of That should provide you with enough to buy a similar phone online or in one of our stores Please let me know if this works for youIf you could please also provide your best mailing address, I would appreciate it Thanks! Cassie [redacted] Sr., Executive Resolution Best Buy Co., IncPhone: ###-###-#### | Fax: ###-###-#### From: P Sent: Tuesday, September 27, 8:43:PM To [redacted] , Cassie Subject: Re: Best Buy (phone) You can reach me before 7:am or after 5:pm and here is my phone number ###-###-#### Best Regard [redacted] From [redacted] , Cassie Sent: Monday, September 26, 2:PM To: P***@MSN.COM Subject: Best Buy (phone) Hello [redacted] , I wanted to reach out regarding the email that you sent in regard to your phoneI've been trying to get a hold of you by phone, but I don't think that the number we have for you is correct Is there a good time/number to reach you so we can discuss a resolution? Thanks! Cassie [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Please dont post this on website with addressThank you, as this matter has been resolved

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters I am very sorry to hear about the problems you have experienced with the Sony camera and I apologize for the inconvenience and frustration the matter has caused you Pursuant our telephone conversation Best Buy will be happy to make an exception to the return policy and exchange the camera.As I mentioned the camera you purchased is not currently available and you have agreed to go into your local Best Buy and select a similar model and we will make arrangements to make the exchange Thank you for your patience and again, I apologize for your experience, as we do value your business Best Buy considers this matter resolved Sincerely, Larry S

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters I am very sorry for the difficulties you experienced with your [redacted] Washer and the renewal of the Geek Squad Plan The error applying the payment to the correct Geek Squad Plan has been resolved I spoke to Garron today 4/15/and he informed me that since the [redacted] repair tech replaced the recall part the washer appears to be functioning normallyI have requested a $ [redacted] Best Buy Gift Card as a gesture of good will for the inconvenience and frustration this has caused you and your family The Gift Card will take to weeks to arrive and will be mailed in a plain white envelope, so please watch for it in the mail Thank you for your patience and again, I apologize for your experience, as we do value your business Best Buy considers this matter resolvedSincerely, Larry S

I am rejecting this response because: It was not a credit card, it was a Best Buy gift cardAnd the funds were not reissued to the cardI am actually still waiting on the replacement gift card as a result, now over a month later

Initial Business Response / [redacted] (1000, 14, 2015/09/10) */ Dear Revdex.com, Best Buy would only issue a store credit refund if the customer could not provide a receipt or if the store was making an exception to the return exchange period Best Buy has authorized a check for $to be sent to the address providedPlease not that this can take up to 2-week to arrive Best Buy apologizes for any inconvenience caused Kind regards, Best Buy

I am rejecting this response because: A) The item is beyond the return date; B) the reason I am beyond the return date is solely and directly due to the negligence of the Customer Service division in failing to inform me that I cannot return the item via mail C) The negligence was also due to the fact that I was informed that I can return the item via UPS, at my costHad I not contacted the Customer Service division repeatedly, I would never have learned that the return ticket was denied Thereby, any chance of returning the defective product is reduced by the negligence of Best Buy's customer support team

I am rejecting this response because: When googling this charge - it comes up with this Best Buy Store repeatedly, for years Obviously this is an ongoing problem with this particular Best Buy store Shouldn't something be done about this, insteading of ignoring what has happened why doesn't Best Buy find out why this has repeatedly happened to many people for years and years?

Dear Revdex.com, The Geek Squad Protection fulfillment only covers the body of the cameraRegardless of the bundle sale, we were only going to be providing Mr [redacted] with a camera body to replace hisIn this case, we made an exception to that policy applied the bundle sale for the free grip even though it is not covered under the planHad he still had his grip, we would not have provided him with the bundle sale Thank you

Dear Revdex.com, Thank you for bringing this matter to our attentionAfter working with the store, we determined that Mr [redacted] was unable to return his phone because he would not provide the necessary information (a phone pass-code) that was required to process the returnWhen asked for the pass code, Mr [redacted] apparently became escalatedAdditionally,we show that Mr [redacted] called to file a complaint on 10/25, at which time he accepted a [redacted] gift card as a gesture of goodwillBest Buy would be happy to process Mr [redacted] 's return for him, but he would be required to provide all the information necessary to reset his phone.Thank you again for bringing this matter o our attention, and please let us know if you have any questions Kindest regards,Cassie EExec Res Sr

I am rejecting this response because: I bought my computer from Best Buy online and it has a fraudulent version of Windows that was put in my computer and verified by Best Buy since they check these things before the computer goes out to the customer If you are not willing to give me a legal version of Windows which I paid for by the way then I will file a complaint the Attorney General and I will contact my friend at KGUN News to have them look in to it for me Obviously this will be my last purchase with Best Buy I will also find the address of the owner of Best Buy to show him your dead beat response Unbelievable.I've a attached a screen shot of the fraudulent product key from Best BuyMicrosoft would not talk to me without purchasing their services I bought a computer expecting a legal version of Windows which was not provided How is it that you can justify sending me to someone else o fix your mistake