Best Buy Stores, LP - US Headquarters

Dear Revdex.com, We have requested the $e-gift card be emailed to him and it should arrive in the next 24-hoursThe e-gift card was sent to [redacted] @GMAIL.COMThank you

Dear Revdex.com,Thank you for bringing Ms***'s concerns to our attentionWe apologize for any inconvenience and frustration caused to the customer.While accidental damage handling (ADH) plans do cover minor spills and drops, the amount of damage found on the computer was found to be excessive, which is why it was not coveredThe plan is designed to cover light spills, like a glass of water, not complete submersionIf the computer was damaged in an act of god, such as flooding or rain, this can be covered by home owners insurance, but is unfortunately not covered under the Geek Squad Protection plansFor more information on this, please refer to the terms and conditions of the plan, which can be found here: https://www-ssl.bestbuy.com/usw/termsconditions/anonymous.In the interim, it looks like the customer has purchased another computerAt this time, Best Buy will not be providing a replacement computer or a refund of the charge as the damage on the computer is not covered by the planSincerely,Kelsey F.Executive Resolution SpecialistBest Buy

Dear Revdex.com - We have reviewed the customer's order details and have found that the television that the customer purchased is currently not availableIt is still being manufactured, but we do not have any in stock Best Buy does not guarantee the availability of any product that we sell The customer may cancel his order and purchase a different television or wait for delivery when the television is in stock We do not make substitutions on customer orders, so we will not be offering an upgrade If Mr [redacted] needs assistance in picking out a television he can visit any Best Buy location or he can call the Home Theatre Sales department who helped him to place his current order Regards, Amy C

Dear Ms***,Thank you for bringing this matter to our attention to be addressedWe're concerned to hear of your experience and we apologize for any frustrations this may have caused youUnfortunately Best Buy does not have the means to file a Food Spoilage Claim as there is no entitlement without a Geek Squad Protection PlanTherefore the claim would be denied.Best Buy has addressed this matter and will not be reimbursing for food loss on a product outside of our return policy without Geek Squad Protection.Thanks

Dear Mr [redacted] - Thank you for providing the additional information, as it assisted me in requesting that our returns center refund the remainder of your money It may take a few business days for the refund to be reflected on your bank statement We're sorry for any inconvenience this has caused you.Regards,Amy

Mr [redacted] - I am not sure that the store will be able to offer you an exchange at that time You will want to work with them to establish whether or not they are willing to make that exception We are not offering you a gift card at this time Our offer of the Rose Gold phone was in an effort to assist you in getting the phone with the gigabytes of memory that you are seeking Best Buy makes no guarantee of stock levels or availability of products that have not been purchased and are being held for customers We are not offering you any compensation at this time Again, should you desire to wait for the color of phone that you're interested in, please make sure that the store is willing to extend their exchange offer to you.Regards, Amy C

Dear BBB,Thank you for sending this for review. I have looked into the customers order and see that he has already been refunded for one out of the two filters. I still called the customer and left a voicemail with my contact information.Thank you,Karla [redacted]

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the online order #BBY01- [redacted] to our attention for the Revdex.com complaint filed on 12/01/ Online order BBY01- [redacted] was shipped and delivered on 12/02/to the following address they provided when they placed the online order on 11/28/with an expected ETA of 12/06/2016: [redacted] LONG BEACH CA ###-###-#### kasia[redacted] @yahoo.com Tracking #: C [redacted] http://www.ontrac.com/trackingres.asp?tracking_number=C [redacted] Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because: As a customer for Best Buy/Pacific Sales I still need additional assistance in contacting the manufacturer [redacted] please provide a phone number and contact person This is part of the problem, if you don't have the correct department, no one helps you and you get lost in another companies bureacracy I would appreciate a name of a contact person Thank you

I am rejecting this response because: if they had not told me that they could cut me a check for the gift card then I would not have cancelled the order Also, the gift card was purchased through shop with scrip not cash star I guess it is ok to lie to your customer now Because every single customer service representative I talked to had a different response I guess I will have to take this more public and contact my local TV station and see how they feel this should be handled It is not so much a complaint about not receiving my order in a timely manner, it is about the fact that they tell you they can do something so you agree to what they tell you and then turn around and do something else I would have kept the order if they had told me they could not give the money back again But no, they tell me that they can refund the money I am able to print up a gift card, so it is more than an e card

I am rejecting this response because: Case has been re-opened for failure to honor settlement offered Hello this is an old case that needs to be re-openedBest buy sent me a $gift card to close out my caseAll though when I went to spend it, there was no balance on the cardAt first they told me it was a sales audit that messed it up in may Now a week later they are saying it was spent in may 2016, I have contacted the store directly two times this week and lastI have called their number times nowNo one can helpThe associate in the vestal store scratched the pin off in store end of August It could not have been spent in mayHow can I reopen this case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Thank you

Dear Ms [redacted] - We understand that this is a frustrating experience, and we apologize for the length of time that your claim has taken With that said, you will need to continue to work with Sedgwick to settle your property damage claim We are forwarding this complaint to them and requesting that they reach out to you with an update Thank you for your patience during this process.Regards, Amy C

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters I have reached out to Mr***, as well as to the store managementI am pleased to say that tomorrow afternoon, Mr [redacted] will go to the store where his defective item will be exchanged, and he will also receive the $trapromotion Thank you for making Best Buy aware of this concern Sincerely, Brian P [redacted] Executive Resolution Specialist Best Buy Brian.***@BestBuy.com (612) [redacted]

Dear Revdex.com,Thank you for giving us the opportunity to address this concernWe looked into the customers concerns regarding delivery chargesThe customer was not charged any delivery charges with this orderBest Buy feels we have fully addressed this concern

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concerns regarding the [redacted] fridge purchase and delivery service to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsMs [redacted] connected with our home delivery teams on 07/13/(After filing Revdex.com complaint - corporate case # [redacted] ) and requested a reschedule for delivery on the fridge for Friday July 15, While we would be unable to accommodate Ms [redacted] ’s compensation request, we do appreciate being made aware of this particular experience Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBest buy will pick up the damage washing machine on 7/30/Thank everyone for their help

I am rejecting this response because: As far as refund goes it just got to account, however because the crazy amount of time this has taken to do including me doing alot of leg work I should be compensated for my timeI have had to call visit and make special arrangements to get this taken care of and it just now got taken care of because I filed a complaint Not to good best buy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meitem was returned and refunded

I am rejecting this response because: I did not want a $gift card, because I do not ever plan on shopping at their store ever again This $gift card is useless to me Best Buy made empty promises to me I made two trips to their store and spent a great amount of time on the telephone trying to get satisfaction to my problem I try to shop locally and Best Buy was originally a local Minnesota store I am saddened by what this company has become