Best Buy Stores, LP - US Headquarters

Dear Revdex.com, This insurance claim is being handled by a third party company, SedgwickI have been in contact with Sedgwick, who explained that this claim involves damages caused by a defective [redacted] dishwasherAs such, this claim was transferred from Sedgwick to to [redacted] on 11/02/16, after their investigation revealed that this was a product defect claim Mr, [redacted] 's claims adjuster at Sedgwick has contacted [redacted] and requested a status update on his claim, and will continue to follow up until there is resolution for Mr [redacted] If you need further information, please let me knowBest, Cassie E Exec Res Sr

Dear Revdex.com - Unfortunately, this customer is too far outside of the return/exchange period We can see that she initially contacted our customer care associates needing for the SIM card of the phone to work with Verizon, so it appears that possibly she has changed her mind We are unable to offer a refund or exchangeRegards, Amy

Derald w/Social Media requested a refund check on 9/for $Steve (my senior) requested a $Gift Card on 9/There is no further solution offered and no further Revdex.com review required for this issueBest Buy firmly closes this Revdex.com case

12/20/2017To whom it may concern,As it turns out, Best Buy had a large scale system failure that caused a delay in issuing gift cards for this mobile phone promotion. At this time, the issue has been resolved, and all gift cards have been re-sent. We have contacted this customer, and... confirmed his gift card did arrive and is valid. Nevertheless, should any further issues arise, please feel free to reach out directly.

I am rejecting this response because: I purchased phones and perfection plans How dare them bring up a matter of my other business cell phone as if I am attempting to take advantage of their "policy" I was given a gift certificate in August of for a LG Gthat broke and they had no readily available replacement I then bought a used replacement from bestbuy that worked perfectly I am now on my 3rd phone The 1st phone would reach 117+ degrees Fahrenheit and not hold a charge longer than minutes It cost me more than the phone is worth in lost calls A refurbished over seas phone is not compatible with ATT U.S based apps Which also cost me time and money I paid $for devices to be perfected in case of accidents This customer service and response is unsatisfactory! I do not except the response from the business and in fact take it as disrespect Please help Revdex.com! Thank you

Dear Revdex.com,We have addressed our customer's concerns in our previous responseBest Buy understands that the client is requesting a full refund back to the original form of payment.We have offered to provide the customer with an exception store credit refund or an even exchange of merchandise where the customer would be responsible for any increase in monetary difference.Our customer is outside our day return period that we have made public on www.BestBuy.com and throughout our storesKind regards, Ash

I am rejecting this response because: You state that the website does not guarantee that I will receive the game on the release date of 10/see attached screen shots showing bestbuys website saying I will receive by 10/You also state that you are prohibited from shipping until the release date, which is falsethe second screen shot shows the shipping initiated on 10/the day beforeNot to mention I was told by different Best Buy customer service representatives on 10/and 10/that I would receive the game on 10/at my home(Pull the calls on reference number [redacted] ) either way, bestbuy did not follow through on promises made on both on the website and by customer service representativesThis type of customer service is not acceptableI would have gladly changed to store pohad I been given that as an option and had I not been promised to receive it on time, forcing me to go elsewhere and purchase the same product a second time from another retailer just to receive what I had already purchased from bestbuy and was falsely informed of the delivery date

Dear Ms [redacted] - We're sorry that hear you damaged your [redacted] laptopHere are the terms of the No-Lemon Benefit:No-Lemon Benefit.After two qualified service repairs concerning the same defect have been attempted or completed on an individual Covered roduct during your Plan and such Covered Product requires a third qualified repair, we will replace it in accordance with the replacement terms of Section above (the "No-Lemon Benefit"), and our obligations under this Plan will have been fulfilled in their entiretyWe reserve the right to determine whether a repair is a qualified repairFor clearance, open-box, and other Covered Products originally purchased at a discount, we reserve the right to issue a gift card or voucher for the original discounted purchase price plus tax instead of offering a replacement, which would also fulfill your Plan.You have days from the date of our No-Lemon Benefit authorization to complete your Covered Product replacement transaction.After we have performed a qualified repair, any additional repair requiring functional part(s) replacement or technician-required adjustment made during Best Buy's 30-day service warranty ("Re-Do's") will not be considered a qualified repair towards the No-Lemon Benefit.The original Covered Product and purchase receipts must be returned to Best Buy along with authorized service repair receipts from two separate qualified repairs to qualify towards the No-Lemon BenefitA service request requiring functional part(s) repair/replacement or technician-required adjustment is the equivalent of one repair.The following services are not 'qualified repairs' for purposes of the No-Lemon Benefit:Preventative maintenance checks; Re-Do's; consumer-requested alignments; bulb replacements; cleanings; product diagnosis; computer software-related issues; virus and/or spyware damage/removal; a no-fault-found diagnosis; repairs done outside the U.S.A.; customer education; troubleshooting/telephone diagnosis; and accessory repairs/replacementsIn addition, service repairs to accessories (e.g., ice makers, rechargeable batteries, remote controls) are not 'qualified repairs'In addition, ADH Coverage repairs and parts and service covered under the manufacturer's warranty during the manufacturer's warranty period or due to a manufacturer's recall do not qualify towards the No-Lemon Benefit.The No-Lemon Benefit expires when your original Plan term expires (i.e., you will not receive No-Lemon Benefit during any renewal term of this Plan).You have days to return your laptop to the Geek Squad to be sent out for a "re-do" repair We understand that you need to have your laptop for work, however, we are unable to offer a replacement or a refund to you at this timeRegards,Amy

I am rejecting this response because:I did not look at an ad for black Friday I did a search through the site for a TV and the listing showed the price as The listing for the television made no mention of this being a black Friday itemAnd again, the issue was not with quantity as the store had more to sell, just at a much higher priceif the company is going to feature a certain model of television in a black Friday advertisement, then the listing needs to mention such a promotion because I not everyone who viewed that TV on that day saw it through an adas I stated, I took a different channel to the listingopening the site, typing in [redacted] 4k tv and clicking on a search result is all that I did, and again, the listing on the website made no mention of any sort of black Friday specialthe tv was simple listed for and I have the pictures of the listing to prove my casethe business needs to add a disclaimer on the listing that this television is only discounted due to a black Friday doorbuster salethere was zero evidence of thatI refuse to accept this outcomeyou will notice in the picturesame I provide that the listing for the product makes no mention of a doorbuster or anything of the sort

I am rejecting this response because: Best Buy knew about this mistake after the beginning, but before the end, of Black FridayThey quietly changed the ad after some purchases were madeNo explanation was postedIf you accept their explanation you will legalize online bait-and-switch nationwide under the pretext of "a mistake in the ad"

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have causedOur records indicate the customer was able to return her product on November for a refund as an exceptionThe customer now has a warning and should be aware of the stipulations around itBest Buy feels this matter is fully addressedSincerely, Kelsey F

Dear Revdex.com: I am sorry for the delay in resolving this matterI saw a need to credit the client per her claimI requested the funds being credited accordinglyHowever, my request was rejected due to the credit already having been processed to the gift card, which then the store attempted to refund back to the client's credit cardI kept searching for a solution, as I knew my customer was still seeking a refund and the details were not aligningTurns out, the store refunded the customer but did so to a Visa card, rather than to her Best Buy cardOn 5/27/16, we debited the erroneous Visa card and credited the correct Best Buy card, a process that should have completed within 3-business daysPlease let me know if there are any further issuesThank you!

Dear Revdex.com,Best Buy feels that we addressed this issue effectively in our previous response, and we will not be providing it additional considerationNevertheless, please forward any new information and we will respond accordingly.Best,Cassie EExec Res Sr

Dear Revdex.com, Thank you for bringing Ms [redacted] ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customerWe have contacted the customer about the issue, and Best Buy considers the matter closedRegards, Kathryn S

Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquartersI apologize for the frustration that this situation has causedI am pleased to report that the Best Buy store in Schaumburg IL has contacted AT&T and that AT&T has cleared the balance to zeroThe staff at the store had processed the return properly, but there was an error on AT&T's end.Ms [redacted] 's satisfaction is important to usI am sending her a $ [redacted] Best Buy gift card as our invitation to shop with Best Buy in the future for a better experienceThis gift card will arrive to the address cited on this complaint within approximately 2-weeksMs [redacted] , I again apologize for your disappointment, as we value your business.Thank you for making Best Buy aware of this concernSincerely,Brian P ***Executive Resolution SpecialistBest Buy Brian.***@BestBuy.com ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.My complaint was assigned ID [redacted] I contacted you and the store again and they have agreed to the $ adjustmentThis claim can be stopped, I appreciate the quick responseThanks! [redacted]

Dear Revdex.com,This individual's My Best Buy Membership and online purchasing privileges have been cancelled and revoked due to non-compliance with the programs Terms and Conditions.Best Buy will give no further consideration to this complaint Thank you,Larry S

I am rejecting this response because: I did cancel the order in time and purchase the item from another merchantDue the transfers by you reps, spoke to different supervisor, calling back times, hung up on, being placed on hold -times for a period of - mins and no one taking ownershipThe only supervisor that help me contact someone was a Sales Supervisor because rep refused to get one for meI purchase the item at another merchant at a higher priceBest Buy not processing the order correctly, the employees totally clueless,, I lost over hours of the day then paid more the BB sales priceBest Buy sales are good but customer service is awful and time consuming

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I did revive my gift card and problem is resolvedThank you

Dear Revdex.com - The customer paid for two day shipping and received two day shipping His phone was delivered on 12/16/ Best Buy considers this matter closed as the customer paid for two day shipping and received two day shipping.Regards, Amy C