Best Buy Stores, LP - US Headquarters

Dear Revdex.com,We have sent Mr [redacted] an email with all the refund transaction detail information that was submitted to Pay Pal on 12/18/2017.We recommend that Mr [redacted] contact Pay Pal and provide them with this information so Pay Pal can resolve this matterDue to the sensitivity of the information contained in the email sent to [redacted] , a copy of that email has not been included.Best Buy considers this matter resolvedThank you,Larry S

Dear Revdex.com (Revdex.com): Thank you for bringing Wenmo Sun’s concern regarding the online order to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsOnline order # - BBY01- [redacted] was for an Apple iPad mini and the Webroot subscription digital downloadThe Apple iPad mini was cancelled from the online order; however, the digital download was fulfilled and sent to their email address - [redacted] The charge for the digital download was $We have credited the original form of payment the $charge Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,Thank you for bringing this to our attentionPlease know that Mr [redacted] has reached out to us through another means and we have addressed his concerns,Best Buy considers this matter closed and will take no further actionThank you,

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention Correspondence has been brought to the Executive Resolution Team for proper review Best Buy would like to apologize for the inconveniences and frustrations this may have caused After review of the customer’s order(s) in the past, we reached out to our Fraud Risk team and they have resolved the issue from our corporate officesBest Regards, Amanda

November 11, 2016 To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] ***’s concerns that were forwarded to your office as our representatives have previously informed the customer that the gift cards in question had been fully redeemed. Therefore,... Best Buy is unable to fulfill the request to re-issue the gift cards in question. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

December 20, To Whom It May Concern: Best Buy feels that we have fully addressed Mr [redacted] ’s concerns in the previous correspondence forwarded to your office on December 8th, and our position remains unchanged Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

I am rejecting this response because: I haven't received an email from anyone but Revdex.com I didn't pay best buy for services because after working on my computer for minutes all of a sudden my software was completely erased by this man on the geek squad at best buy Then after screwing my laptop up he had the audacity to tell me that he could diagnose the problem but that it would cost me $not counting fixing the problem that he created I took the laptop to another computer shop where he informed me that was exactly what happened was that the man erased my software while he was working on it then attempted to get me to pay money to get it re installed He was only supposed to get the password screen off there for $but decided to erase my entire system Luckily for me I had stuff backed up on a flash drive as far as pictures go or I would have lost them too I want him to re imburse me for the $it cost me to take it to another more reputable computer shop to re install my software that the geek squad man erased

Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ Dear Revdex.com, Thank you for bringing this matter to our attentionWe have reviewed the previous calls and our agents have reported that that the computer and printer issues were resolved correctly Since the problem persists, we would advise to visit GeekSquad.com to initiaite remote support to identify possible issues with email and properties/settings of email programs/s Thanks, Derek

I am rejecting this response because: The manager did not verify with the stores I had shown to have this item in stock, but chose an arbitrary zip code of when we where in fact within 78238, and when pointed out started with another store closest to our locationThe location I had pointed out was [redacted] , about miles away (still within the defined 25mi radius of a local store).I have attached the ad I provided to the manager, showing the location/price/instock, along with a picture of my purchase the next day that showns it was not a pricing error, and a sample ad that shows a random clearance item for comparison.My requested item was: -identical, in stock, immediately available, in a local store, not in the list of exclusions (open box, clearance, refurbished, etc), not advertised as limited-stock.Even the FAQS under the Best Buy Price Match Guarantee say they will even match a price below their own cost of the product.The advertised policy doesn't mention that this "guarantee" is subject to the Manager's discretion and can void the customer's proof, though this may be an inside agreement, I'm following Best Buy has advertised and made available to us as customer's (Truth in Advertising).I understand this is a huge markdown, but I'm not the one who advertised and invited all customers to find a lower price and guaranteed them a price match even if it's lower (no mention of limit) that their own cost

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ***’s concern regarding the Webroot software security cancellation and refund to our attentionThe Webroot software security purchased on 11/30/at $was for 1-year; however, [redacted] was signed up for auto renewals after the 1-year expired on 11/30/The renewal price was $49.99; however, [redacted] received the member renewal price of $with tax for a charge of $the last two years with the last charge for renewal being on 11/30/When [redacted] called into cancel, they were provided a pro-rata refund as per the Terms and Conditions (T&C) of the Webroot software security contractThe pro-rata refund provided was for $from the charge of Mr [redacted] has been opted out of renewals since they elected to cancel the Webroot software security on 04/06/Based on the above charges for renewal and T&C of the Webroot software subscription contract, we would be unable to accommodate their request for a $refundThe refund was processed back to the credit card charged for $and should appear on their billing statement within 1-billing cyclesRefund fund # [redacted] Thank you again for making Best Buy aware of this situationSincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus [redacted]

Dear Revdex.com, Thank you for bringing this matter to our attentionPlease know our store employees are well trained to make decisions regarding the condition of products that our customers bring in for Trade In and subsequently make offers to what products are worth in gift card valueOur customers then decide whether to accept this and if so they are provided a gift card value after they sign an a trade in agreementOur records indicate that indeed Mr [redacted] has signed an agreement and accepted to trade in his device therefore Best Buy will not be able to offer further monetary value.Below is the link to the webpage for our trade in terms and conditions:https://tradein.bestbuy.com/client/#/terms-and-conditionsThank you

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear of the setbacks endured by the customer when dealing with the TV with us in Upon review, we see that Mr [redacted] has been working with the manufacturer to have the TV replaced Unfortunately Best Buy is unable to intervene or replace the TV from our end since the manufacturer is replacing it under their warranty Thank you

Dear Revdex.com,The customer has been given an exchange of the sound bar for a different model Best Buy considers this matter resolved.Thank you,Larry S

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ Dear Ms [redacted] , Thank you for contacting Best Buy through the office of the Revdex.com about your repair issueJust as a reminder, my name is [redacted] with the Executive Resolution Team at Best Buy Corporate Headquarters I am sorry to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyAs I mentioned during our conversation I have reached out to leadership to see what we can do to assist you with getting a working washerWorse cases I will refund you back for the extended warranty if we can't exchange your washerYou can also visit the following link and fill out a claim for reimbursement for your laundry expenseshttp://www.geeksquad.com/uploadedFiles/wwwgeeksquadcom/protection_plans/...⇄ I know it says food spoilage but there is a laundry claim on the same linkMs [redacted] , again I apologize for your experience, as we value your businessThank you again for making Best Buy aware of this situationI will be in contact with you hopefully with a resolution within the next few daysPlease feel free to contact me if you have any questions or concerns Sincerely, [redacted]

I am rejecting this response because: I bought the computer from best buy, they did nothing about the fact the computer they sold me had a junk hard driveI don't expect a store to sell a $junk computer, if that's what I expected to happen then I would not have saved stuff in that computer nor should I have to spend money to retrieve the stuff on the computer considering I bought the computer brand new a few months agoAtleast I now know how best buy treats customers that they sell junk product to and will never make the same mistake again if shopping at best buyNow I have a junk computer that I can't fix because I don't have enough money to back up my date from the junk hardriveThank you Best Buy for allowing me to waste $to purchase a junk computer you sold me at your storeThere is a reason why so many best buy stores are closing and why there is literally thousands of customer compaints about best buy onlineThat reason is lack of care for your customers and horrible customer serviceI sure hope it was worth losing yet another customer forever

Dear BBB - This customer has been flagged in our system for excessive returns and/or high dollar amount returns. We will not be making any exceptions for his returns and any questions that he has must be directed to The Retail Equation.Regards, Amy C.

March 15, To Whom It May Concern: Best Buy feels that we have fully addressed concerns that were forwarded to your office by [redacted] as a representative from our office previously informed her that the order in question was cancelled due to it not clearing the order verification process Additionally, at that time the customer was informed that they were welcome to replace a new order Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customerWe have been in direct contact with the customer and will attempt to resolve outside the medium of the Revdex.com Sincerely,Kelsey F

Dear Revdex.com: The terms and conditions were disclosed to the customer and must be upheld for all customers across the board While, I am sympathetic to this customer’s situation, that has no bearing on the formalities of the protection policy termsTherefore, this complaint is effectively closed

Initial Business Response / [redacted] (1000, 6, 2015/08/04) */ Dear Mr [redacted] , Thank you for contacting Best Buy through the office of the Revdex.com about the negative experience you encountered with our delivery and install teamAs you may remember per our conversation, my name is Tyrus [redacted] with the Executive Resolution Team at Best Buy Corporate Headquarters As I said I am very sorry to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyPer our conversation the products have been delivered and installed at this point but there was damage done to your propertyI will reach out to the store number [redacted] at [redacted] in Sacramento California so that they can get a claim filed with our insurance company on your behalfI will also as a customer service gesture refund you 10% back from the purchase on the original method of payment Mr [redacted] , again I apologize for your experience, as we value your businessThank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Tyrus[redacted] @bestbuy.com Sincerely, Tyrus [redacted]