Best Buy Stores, LP - US Headquarters

Dear Revdex.com,I would like to inform you that Best Buy has settled the complaint with [redacted] ***.Ms [redacted] has agreed to a $Best Buy gift card which is being sent to Ms [redacted] as a final resolution.Best Buy considers this matter resolvedThank you.Larry S

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our Executive Resolution Team for proper review We have reviewed the order provided and according to our activation systems, the phone as registered as a new in box provided directly from our [redacted] vendor partnersOur records indicate the IMEI had also not been previously activated indicating the product was not previously owned, and as such will not be providing additional discounts towards this purchaseBest regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ Dear Revdex.com: Thank you for bringing this customer's concern to our attentionOn behalf of Best Buy, I apologize for any frustration that this matter may have caused Our records indicate that the customer's order was refunded in full as of 07/24/I apologize for the delay and the difficulties encountered after the order was placedAs per our website's conditions of use, we cannot confirm the availability or price of an item until you place your orderDespite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispricedFor any of these reasons, we may cancel your order or we may contact you for instructions on the order The TV on the order has been discontinued and as such, we would be unable to ship a new unit to the customerAs a customer service gesture, I've requested a $ [redacted] Best Buy gift card for the customer which will be sent to address providedThe customer can expect to receive this gift card in the mail within the next two weeks Sincerely, Ana T Executive Resolution Team

Dear Revdex.com,Thank you for bringing this matter to our attentionWe have verified that the customer has worked with our coprprate offices and an exception exchange was allowed by the store for the camera in questionPlease know that this was a one-time exception and Best Buy considers this case closed.Thanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and Sedgwick has since sent me a release to sign in exchange for payment of $2240.00.I signed the release, had it witnessed, and returned it via email on February I would like to keep this case open until I actually receive the check for $2240.00.I appreciate your assistance with this matter[redacted]

I am rejecting this response because:My main issue is I was charged more for my order after canceling an item missing it's shipment timeframe and oo resolution was providedPer policy, I should have received a partial refund on the $19.99, instead I was charged MOREI refuse to pay more than plus tax for this orderI would like to restore the order at plus tax for pans with the free item and refund of the additional $charged without consentA $ [redacted] gift card accepts no reponsibility for charging without authorization and is still overcharging me orr this order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11485956, and find that this resolution is satisfactory to meThank you for your help in this issue, without your intervention I would not have arrived at a satisfactory outcomeSorry for the late response

Dear Revdex.com, Thank you for bringing Mr***’s concern to our attentionWe are more than happy to explain why the orders were cancelled and he was charged full price for the accessoriesWe try to be as accurate as possible with all items listed on our websiteUnfortunately, this isn’t always the caseWhen a customer uses our website they agree to the Conduct of Use (Bestbuy.com)Within this we do state, “We cannot confirm the availability or price of an item until you place your order.” When in a situation such as yours, once orders ahead of yours were placed and the inventory was allotted to these orders, it was discovered we were out of stockAs stated in the Conduct of Use, we may cancel your order in these situations“..an item in our catalog may not be available, the offer may have been misstated, or an item may be mispricedFor any of these reasons, we may cancel your order...” Once these items were cancelled the price for the accessories were automatically placed to the original price as the bundle offer was no longer validAlso noted is we will not be price matching any items from our holiday promotional/discounted offersThis does apply to this orderOnce the items sell out, we are not honoring the promotional price once in stock againWe are sorry for any inconveniences this may have causedIt does appear the items were returned and a refund was givenThanks, Best Buy

Dear Revdex.com,Thank you for bringing [redacted] ***'s concern to our attention.We have been in contact with [redacted] to provide options for a resolution by either exchanging the TV or providing a refund of the power cord purchased from LG directly.If there is anything else we can help with please let us know.Thank you,Best Buy

Dear Revdex.com,Thank you for giving us the opportunity to address Ms [redacted] 's concernsMs [redacted] 's rewards account and her Best Buy.com account have been closed per her requestBest Buy feels we have fully addressed this concernThank you,Gail D

I am rejecting this response because:The response was vagueIt said it does not ship to known freight forwarders, which tells me nothingMy shipping address is a valid box number at a UPS store and no one else has any trouble shipping packages to me thereSo why does Revdex.com have a problem with it? Why couldn't Best Buy tell me this at the time my order was cancelled and when I called their customer "service"? I still haven't been told why my debit card was rejected supposed due to being expired (it wasn't) when I tried to reorderBest Buy "knew" enough to tell me the card was "expired" when I attempted to reorder but now it has no record of it?Also, the response did not definitely say that this incident was not reported to any credit reporting agencies and would not affect my credit score"Should not" is meaningless to meI now want that assurance in the form of a notarized letter on Best Buy letter should I need to clean up my credit rating due to these incidents[redacted]

I am rejecting this response because: They did resolve it, but it was after the fifteen day window, and only after I was forced to talk to numerous representatives of the company who were unwilling and unable to assist me

Dear Revdex.com, [redacted] has been refunded for the full amount she paid for the Geek Squad plan as requested.A check has been requested and may take up to to business days to receive.Best buy considers this matter resolved.Thank you,Larry S

Dear Revdex.com,Thank you for sending this for reviewI have been working with the customer on getting an exception replacement or store credit refund to use towards a new phoneIn these circumstances it does require some time to hear back from our partners with Geek Squad, I have received a response that we will move forward and issue the customer a store credit of $to use on a new phoneI have called the customer to let her know that she will be getting this store credit for a brand new phone.Thanks,Karla [redacted]

Dear Revdex.com, Thank you for forwarding Ms [redacted] 's concerns to our attentionWe apologize for any inconvenience this may have causedUnfortunately, Ms [redacted] did not qualify for the promotion because her items were purchased before the promotion went liveWhile we can process a return/exchange as long the customer is with our Return and Exchange policy, we can only exchange items as long we have them in stock In order to be fair and consistent with all of our customers, we will not be providing a gift card to this matter as the customer did not qualify for the promotionAt the this time, Best Buy considers this matter fully addressedSincerely,Kelsey F.Executive Resolution Specialist Best Buy Co., Inc

I am rejecting this response because: There is no impact that can be see Something internal is broken and there is no damage externally that would justify them claiming damage done by me I was sold this warranty with the expectation that Best Buy would replace or repair my TV within years if it wasn't working correctly and it isn't working correctly.Stand by what you sell!!! The warranty was not cheap especially when compared to the total cost of the TV To not stand by your warranty is bad business

Dear Revdex.com,Thank you for bringing this matter to our attention According to call records, the customer requested a refund on 12/09/This refund was processed, and should show on the customer's account within 3-business days Please let us know if you have any questionsBest,Cassie E Exec Res Sr

Dear BBB,Best Buy will not be offering a return or exchange of this computer (bought in 2013) as it is far outside of our return exchange policy and there is no coverage under the expired protection plan. Any repair costs would be the responsibility of the customer as the unit in question does... no longer has any active protection plan to cover the repairs. Best Buy has addressed this matter and considers this case closed.Thanks,

Dear Mr. ***, Thank you for contacting Best Buy through the office of the RevDex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I apologize for the inconvenience and frustration this matter may have caused you and am sorry for... the delay in this response as I was waiting for verification from Verizon that there were no pervious activations on this device prior to 7/3/2016. The phone you purchased was new in the box. Since this is an older model phone, the device was purchased by Best Buy earlier in its lifecycle so the manufacturer’s warranty had already started by the time the customer purchased the phone. We do see this on some older products. If it came to a situation where the manufacturer’s warranty had run out but was still within a year of purchase, Best Buy would be responsible for taking care of the problem. I would advise you to return the phone to [redacted] for repair. Should you have any future problem within one year of the purchase price Best Buy will cover the repair. Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved. Sincerely, Larry S

Dear Ms [redacted] ,We're sorry to hear that you are unsatisfied with the support thus farWe would advise that you contact Geek Squad Remote Support at ###-###-#### so that our agents can assist in working towards a resolution under your contract.Thanks,