Best Buy Stores, LP - US Headquarters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, your company promised me a refund by phone twice, it states even on the recorded on hold line to your # that you will meet stores such as Amazon (says specifically that store) pricing I also did not buy a bundle, I purchased one computer with no extras or add ons of any kind My trust in your company is gone and your response to this complaint does not contain truthful information and is worded to make it look like I am just a very confused customer I will not purchase from your company again

Initial Business Response / [redacted] (1000, 5, 2016/02/16) */ Dear Revdex.com, Thank you for bringing this matter to our attentionBest Buy has reviewed the claim and desired resolutionThe customer originally purchased the dishwasher on 10/8/A return and exchange for the device was processed on November 30, On January 13, 2016, the customer called in for service on the deviceOn January 23, this service event was closedOn January 28, a separate service event was startedIt was during this service event that it was determined parts were needed to complete a necessary repairTo date not all of those parts have arrived; thus, the device is still not in working conditionTeam members from the store where the purchase was made will be in direct contact with this customerWe will partner with the customer to provide the desired resolution Thank you, Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was notified by the store appliance manager that they will exchange the unit, and I went in and processed the exchange yesterdayThank you

I am rejecting this response because: BestBuy has a clear day policy for refunding money for items that are out of stockMy item was not out of stock at purchase, and it was still instock days after I purchased itThis day out of stock policy is listed in their websiteBest Buy took my money, and knowingly sold my tv to someone else and has kept both of our moneyI'm apauled that Best Buy admits to selling items that they do not haveThis is fraud and there investors and the Securites and Exchange Commission needs to be aware that Best Buy is inflating their profits buy double selling items and selling items that they don't own/have in their possessionBest Buy has still yet to contact me as requested on several occasions, to tell me anything about the status of my tv that I paid for almost months ago and was that was scheduled to be delivere almost month agoA company can't take your money, promise to deliver an item, don't deliver your item, and refuse to speak to you about where the item is or when you will receive itI paid a large sum of money for the tv, and recieved no tv and no communication from Best BuyI urge to Revdex.com to work with this issue to get it resolvedI never plan to do business with Best Buy, and I'm shocked that they have a high Revdex.com rating with their unethical business practices and lack of response

Revdex.com, Thank you for bringing this to our attentionPlease know that I reached out to the General Manager who personally looked into the matterHe informed me that he contacted AT&T and all charges to the customer have been credited backThe line has also been dropped off her account as requestedThe General Manager did call the customer, and left a message with his contact information should the customer need anything furtherThank you again for allowing us to address these concernsRegards, Sarah L

Dear Revdex.com: Thank you for sending this customer feedback to us for reviewThis issue has been resolved to the customer's satisfaction through another resolution channelThe issue began with the customer's order being auto-cancelled by our credit review team due to certain risk factorsUpon cancellation, the gift card refund process erred grossly and never replenished the funds to the cards, as it should have doneAs a solution, I processed an order for him at no costHowever, the price decreased and I awarded his remaining $due in the form of a gift cardCase resolved Kayla ***

I am rejecting this response because: I would like to speak with someone at headquarters who can go through the verification process with meI have my original receipt with the IMEI number and will gladly call Apple with someone at Best Buy to verifyI have talked to the Apple people multiple timesThey have verified that the phone is not locked under my accountThe phone is locked, but under another user nameWhen I log on with my apple id, the phone is not listed under my devicesIf none of this is possible, why can't you send the phone back to me? I have asked for that to happen many times as well with no answer

Hello; my name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters My Best Buy points are only accrued through valid purchases at select Best Buy locations As per the FAQ on BestBuy.com: "Where can I get My Best Buy points? You can get points on qualifying purchases made in the following locations: Best Buy stores, BestBuy.com, Best Buy Mobile specialty stores, and Magnolia Design CentersIf you are a My Best Buy Visa Card member, you will also get points on nearly every purchase made at Best Buy and wherever Visa is accepted." This information was also provided to you in the terms and conditions of your card, for which you signed acceptance of at the time of your initial application Unfortunately best Buy will be unable to provide you bonus points for the products purchased through Pac Sales Thank you for making Best Buy aware of this concernWe are sincerely sorry for any disappointment that this has caused you Sincerely, Cassie EExec Res Sr

Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ Dear Revdex.com, Thank you for bringing Ms [redacted] 's concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer After reviewing the customer's account, the gift card was requested on 12/11, and she should have received it yesterday to the email address provided when she opened her service orderThe customer is advised to check her spam/junk folder and note that the email will not come from Best Buy and may be labeled as Cash Star Regards, Kathryn S Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWith that said, I am still very displeased as to both how long it took for the funds to be refunded to the gift card and the fact that Dan Sfrom Best Buy clearly provided no information as to what caused the delayAdditionally, Best Buy took nearly three weeks to respond to this inquiry which is ridiculous even with Holidays

Dear BBB,The block from The Retail Equation placed on his account due to excessive returns was removed to allow him to return this. The phone was returned on 4/8/16. This was an exception and future returns may be denied.Thank you,Dan [redacted] Best Buy Executive Resolution Team

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our executive resolution team for proper reviewWe have attempted to contact the customer via phone, and email, and currently await his reply so we may come to a resolution regarding his concernRespectfully, Bethany H

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Yes I accept the businesses responsei reached out to the social media team after submitting this complaint and they were able to fix the issues that I had previously stated in my complaint

Dear Revdex.com, Thank you for bringing Ms [redacted] ***‘s concerns to our attention We apologize for any frustration or inconveniences this may have caused the customer We have spoken to [redacted] directly and found a solution acceptable Best Buy considers this matter closed Sincerely, Scott M

Dear Revdex.com, Thank you for bringing Mr [redacted] ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer Since no parts were replaced in the refrigerator, the customer would not qualify for food loss reimbursement under the Geek Squad Protection (GSP) planThe terms and conditions of the GSP plans can be found at www.geeksquad.com/protection-plans/terms-and-conditions/aspxBest Buy considers the matter closed Regards, Kathryn S

Dear Revdex.com: This refund must be processed by the retail storeI am engaging them now and either myself or the store leadership will follow up with the customer

I am rejecting this response because: When I was buying the item, it was overpriced. I had called them about that and also mentioned that I saw that the item had a ninety day warranty. It is my recollection that they confirmed this. I have been a very loyal customer to best buy and I think the least they could do is offer me a $30.00 gift card for all of my troubles. After all, they sold a defective product to a loyal customer.

Hello Revdex.com, We are following up on our previous response to [redacted] ’s Revdex.com case We did research Ms [redacted] ’s Revdex.com concerns and the purchase and delivery transaction was not cancelled as the items were delivered on July 15/For clarification, Ms [redacted] is our point of contact for Ms [redacted] ’s concerns and we are responding to her concerns via our corporate office In addition, Ms [redacted] informed me they contacted Ms [redacted] leaving her a voice mail regarding her compensation request and following up on the delivery serviceMs [redacted] provided Ms [redacted] her phone number and extension Respectfully, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,Thank you for sending this for reviewI have called and worked with the customer directly and have found all of her receipts the ones she is inquiring aboutI explained that because a couple of the purchases are way back from we will not be applying points for those purchases but I will apply points for the two purchases in as an exception which will send the customer a $certificate and will leave her with a remaining balance of pointsI also educated the customer on how our loyalty program worksThank you,Best Buy

I am rejecting this response because: The Packaging was and still is in good condition, there also was no indication within the packaging of broken pieces This led me to believe it was probably damaged before the television was packaged If it was damaged in shipping there would have been indications both on the exterior packaging as well as pieces of the corner inside the packagingThere was and is neither Also The Television was noted to be in that condition by Neal the installer from Dish network, as well as myself at the time we went to setup the television and in particular when we removed the protective coating for the screen This has been explained in writing in a document left for the local store manager on Tuesday 5/3/16, who has not even bothered to call or to meet with me, as requested

From: [redacted] , [redacted] Sent: Wednesday, August 30, **:AM To: ' [redacted] @comcast.net' < [redacted] @comcast.net> Subject: BEST BUY - Revdex.com COMPLAINT - DVD - Dear Mr [redacted] : Thank you for your consumer complaint to the Revdex.com (Revdex.com) with your concerns about the Family Guy DVD you wished to purchase I’m following up on my telephone call and voice mail when reaching out to you on 8/29/ Best Buy deeply apologizes for any frustration this situation may have caused and bringing this situation to our attention is very much appreciatedThe Family Guy DVD was correctly priced; however, the DVD was placed in the incorrect movie bin for discounted DVDs customers can purchaseWhile we are unable to determine in our investigation how the DVD was put in the incorrect bin, we will be sending you a $ [redacted] Best Buy gift card to enjoy some shopping on us for a better Best Buy experienceThe gift card should be received in approximately 10-business days Thank you again for making us aware of your consumer complaintWe appreciate your business and hope you will let us know of any future questions or concerns Sincerely, [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus