Best Buy Stores, LP - US Headquarters

I am rejecting this response because: Your stated policy is refund gift card in min then your staff said -hours Now days for email credit or up to days for gift card credit neither has happened Best Buy has continued to fail to meet any promise on time it will be credited.As of today I still do not have any credit

I am reviewing the receipt, will research further, and reach out to the customer on FridayThank you!

I am rejecting this response because:Best Buy did not address the problem of "Disclosure". Are their sales people trained to LIE! I was perfectly willing to purchase the item when I was told it did not fit the space of the customer that returned the refrigerator. Again, if another sales person did not over hear the conversation and was candid about the REAL nature of the problem, we would have purchased the refrigerator and not realized that there were parts missing until we received it in our home.A $ [redacted] gift card to Best Buy is very poor compensation for a reduced credit score. Let them give $ [redacted] to a charity such as Smile Train or a Food Bank. Best Buy stock was not doing very well, but then picked up.If they continue to be dishonest the public will find out soon enough. I am preparing to contact Consumer Affairs in the State of Florida. [redacted]

Revdex.com, Thank you for bringing this to our attention Please know we do not knowingly sell faulty products, after the amount of time from the purchase date it is not unreasonable for the product to fail Respectfully honoring the customers request to cover the cost of data recoveryRegards, Nick S

Dear Revdex.comWe're sorry to hear that MsD [redacted] did not have a good experience with our Geek Squad agents Our records show that her computer has been repaired at our Beaumont, Texas Best Buy store, and at no charge to her We will be closing our case regarding her concerns at this time.Regards, Amy

Dear Revdex.com, Best Buy feels that we have fully addressed the Customers concerns that were forwarded to your office, in accordance to our Price Match Guarantee Policy, (https://www.bestbuy.com/site/customer-service/price-match-guarantee/pcmcat29030...⇄ We therefore maintain our positionPlease forward any additional questions or concerns to our office and we will respond accordingly Warmest Regards, Best Buy

Dear Revdex.com,Mr [redacted] has been issued a discount to is order, as a gesture of goodwill in relation to this claimAdditionally, his dishwasher has been installed correctly as of this timeThe store has been in contact with Mr***, and is currently waiting for a call back from the client to finalize resolution.Please let me know if you have any questions, or if there is any new information.Thank you,Cassie EExec Res Sr

I am rejecting this response because:I bought the appliance through Best Buy, not Sedgwick Sedgwick is just a company that is contracted by Best Buy As I stated it is difficult to contact this company I have supplied everything they need and still have not received money to repair my floorsSedgwick has now passed me on to a new company As I said, I bought the appliances through Best Buy, they arranged the delivery It’s as though if I am passed off to enough people, it is dragged out as long as possible, and communication is made difficult, I will just give upThe bottom line is I bought the appliances from Best Buy, they damaged my floors and I want them to pay for the repair

Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Dear Revdex.com, Thank you for bringing this matter to our attention to be addressedWe apologize that the customer feels they were treated poorly by the employees and managerOur Employees are required to validate all competitor prices before having a manager approve the Price Match Best Buy does not price match K-Mart or their affiliated website prices and therefore this request was ineligible for the price match to be performedFor further questions on our policy for price matches, please see: http://www.bestbuy.com/site/payment-pricing/price-match-guarantee/pcmcat29730005...⇄ Best Buy will not honor the price match and will not give attention to this matter further Best Regards, Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've reviewed the stipulations at: http://www.bestbuy.com/site/payment-pricing/price-match-guarantee/pcmcat29730005...⇄ and this item declares price matches will be honored by local competitors within mile radius (which kmart is within miles): What is considered a local retail competitor? A local retail competitor for retail store purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25-mile radius) of your local Best Buy storeA local retail competitor for BestBuy.com purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25-mile radius) as either the billing address or the shipping address on record for the purchase And another point, how can you address and/or correct the situation of employees poor attitudes without asking for names? Per the generic response submitted, it seems as if this attention will go unnoticedPlease review your clause and reconsider for the price match that I've requested Final Business Response / [redacted] (4000, 10, 2015/08/27) */ Dear Revdex.com, Best Buy does not match Kmart and will not honor the price match since it is ineligibleIt is a task of the store management to validate and approve any and all price matchesThe store management has been made aware of the claimed interaction and will take necessary steps to address the customer's concerns Best Buy has provided our final stance and we will give no further attention to this matter

Dear BBB, Thank you for bringing this matter to our attention. First of all, we are very sorry to hear of the setbacks endured by the customer when dealing with this. Please know that we have contacted our customer directly to help resolve this issue. Thank you.

Dear [redacted] : Thank you for contacting the Revdex.com about your return concern I'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for review [redacted] , I appreciate your return concerns, and will be happy to look into your request If possible, can you reply to this email with purchase receipt or order information? If purchased at one of our stores, the four-part purchase transaction information would be towards the top of your receipt, beginning with the store #, followed by register #, transaction # and date If your products were purchased via Best Buy online store, the order number would begin with ‘BBY01-‘ Thank you again for bringing your concerns to our attention I look forward to assisting in this matterSincerely, Dean [redacted] Senior Executive Resolution Specialist###-###-####dean[redacted] @bestbuy

Dear Revdex.com, Thank you for bringing Miss [redacted] 's concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer Best Buy provides service for products in accordance with the terms and conditions of the Geek Squad Protection (GSP) plan the customer purchasedSince the day redo period for service has passed, the customer would need to pay any applicable fees on a new service requestThe terms and conditions of the GSP plans can be found at www.geeksquad.com/protection-plans/terms-and-conditions/aspx Regards, Kathryn S

Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Dear BBB, Thank you for bringing Mr. [redacted] 's concerns to our attention. We apologize for any frustration or inconvenience this may have caused the customer. Best Buy has found the customer's My Best Buy and Gamers Club Unlocked... accounts were in violation of the terms and conditions associated with these programs, which prohibits purchases for the intent of resale. Our records indicate that the account has exceeded purchase limit thresholds on more than one occasion over the last 12 months. Thus, forfeiting the rights to participate in our My Best Buy and Gamers Club Unlocked membership programs. This is Best Buy's final decision on the matter and neither the My Best Buy and Gamers Club Unlocked accounts nor reward points will be reinstated. Regards, Kathryn S. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) No notice was given and I was allowed to buy the items on line. I will be filing a small claims civil suit for the amount of the earned points. I spent 25K and believe I am due the rewards I am owed.

Dear Revdex.com, Thank you for making best Buy aware of this issueAs of today, the total cost of the customer's purchase has been refunded by Best BuyWe ask that the customer be made aware of the fact that though the funds are no longer in Best Buys' possession, the full refund will need to be processed by PayPal and can take time.We sincerely apologize for the delay.Best,Cassie E Exec Res Sr

BBB, Thank you for bringing this to our attention. Please know that we are deeply sorry if the installation had issues. Our team personally reached out the customer to talk over the matter, and they placed new stainless steel hoses on the unit as well. A damage claim has been submitted with... our claims department who will be fully investigating the water leak. In addition, a $150 check was issued to the customer for the experience as a customer satisfaction gesture. Thank you again for allowing us to address these concerns. Regards, Sarah L.

Dear Revdex.com, Thank you for bringing [redacted] ’s return request to our attentionDue to the customer’s store experience, I have processed a refunded his Skullcandy headphone order # BBY01- [redacted] Thank you, Dean [redacted] Executive Resolution Specialist ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11471121, and find that this resolution is satisfactory to me

I am rejecting this response because Dear Mr [redacted] , Please be advised that this matter (address is a freight forwarder's) was never an issue to my previous orders, which Best Buy properly fulfilledMy account was never tagged on this matter (through the year until a few days ago) and this debacle has caused me much stress as I've kept awake late at night for MONTHS waiting for the preorder listings to come online in the BB websiteIn this regard, I still believe that I should have been promptly told of this exception simply because previous experiences have never placed me in this predicamentNow that I was led to believe that I finally got my Nintendo SNES Classic, an item extremely sought after, I am suddenly surprised that any orders would be ineligibleI was not even given an option to change my addressI earned my place in that long (almost impossible to get through) queue to get an SNES Classic after many many many days of waitingI would like to still get my SNES Classic allotmentI'm only buying one pieceIt's not like I'm scalpingI can immediately provide an alternative address that won't be tagged as a freight forwarderPlease work with me hereI am still a decent customer and I've paid without any malicious intentI do not believe this matter is settled nor was it properly resolved in Best Buy's fulfillment processI've dealt with numerous online retailers and they have always provided the chance for corrective action to properly conclude a sale when there are issues with the checkout, whether it be because of payment, billing, or shippingI got a confirmation email and there was no issue in my previous transactions to lead me to believe that the delivery address was not an issueThere was no way to know this was an issue because previous transactions had been successful and Best Buy had not prompted me that this was unacceptableIn the interest of consumer equity, I believe I deserve a chance to correct this matter

I am rejecting this response because: Amanda, I am not actually "rejecting" your replyI am communicating there are techproblems with your replyThe link you sent me to the return label did not workPlease directly email me the labelDo not use the UPS websiteAlso the second email which also has a UPS link does not display properlyPlease update me directly or via Revdex.com about the replacement Dr***

Dear Revdex.com,Thank you for sending this for reviewI have called the customer and he has confirmed this has been taken care ofI provided the customer my contact information in case he has any further issues.Thank you,Karla [redacted]