Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentions Correspondence has been brought to the Executive Resolution Team for proper review At this time we have sent the customer a gift card for the merchandise valued at $ We did not receive communication from the store so we will step in and replace the product with a gift card Please allow the gift card 1-weeks to arrive at the above address via mailBest Regards,

February 1, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] ’s concerns that were forwarded to your office as our executive offices and teams in the field have been working on a solution with Mr [redacted] for a resolution Mr [redacted] is currently scheduled for a service date on February 4th Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear [redacted] - We have reviewed your concerns and your My Best Buy Rewards certificates that have posted to your account and are available There are currently certificates that total $ There were two certificates that were redeemed on July 2, in the amount of $ Based on your purchases with Best Buy, there are no certificates that are currently pending application to your account We can see that you have a Best Buy Visa card There are specific guidelines and rules that apply regarding purchases made using that card Purchases made outside of Best Buy do not accrue as many points are purchases made at Best Buy Please familiarize yourself with those terms by visiting BestBuy.com Here is a link with additional information: https://www.bestbuy.com/site/misc/financing-rewards/pcmcat [redacted] 032.c?id=pcmcat [redacted] 032We do not see that you are due any additional certificates at this time We have a dedicated line set up for Elite Plus My Best Buy members If you have questions or concerns, you can call ###-###-#### and speak with a Loyalty Specialist regarding your My Best Buy account Thank you for bringing this matter to our attention.Regards, Amy C

Dear Revdex.com, Thank you for bringing this matter to our attentionPlease know that we have reached out to Mr [redacted] and resolved the matter directly with him Thank you

I am rejecting this response because: After the entire wait length and hours of spent on the phone, the delivety/Installer didn't tighten one of the water lines to my faucet and I received water damage on my wood floor and basement ceilingI have reported this on Best Buys forum and no response from Best buyI have photos to support my damage

Dear Revdex.com, Thank you for brining this matter to our attentionFirst of all we are very sorry for the setbacks endured by our customer when dealing with this Please know that our store leadership has reached out the customer and has addressed this matter directly with him Best Buy considers this matter resolved however, please forward any other concerns to our office and we will respond accordingly Thank you

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention Correspondence regarding this case has been brought to our executive resolution team for proper review We are very sorry to hear about the described difficulties experienced in an effort to place two pre orders for the Super Nintendo Upon reviewing the orders we have found that since the customer placed two orders for a limited quantity item under the same profile that the second order was cancelled due to our limit of one per customer regarding this specific unit We apologize for the frustrations and inconveniences that this may have causedAs stated in our Terms and Conditions of Best Buy.com under order confirmation, our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason We may impose these limits on a per-person, per-household, per-order, or any other basis If we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to us If we cancel an order or part of an order that we’ve already charged you for, we’ll refund you the full amount of the canceled portion of the order We sincerely apologize we are unable to offer further support on this matterBest Regards, Amanda HExecutive Resolution Specialist Best Buy CoInc

Revdex.com,Thank you for bringing this to our attentionPlease know that the promotion was for the XBOX One S, and the customer purchased an XBOX One XThat being said, our store connected with our customer and made a onetime exception in good faith to cover the cost of the gameThank you again for allowing us to address the customer's concerns Regards, Sarah L

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Best Buy called me yesterday and agreed to refund me the money sought in a gift card I will receive the card in business daysIf there are any further issues, I will inform but I find this offer satisfactory Thank you for your assistance on this matter

01/11/2018To whom it may concern,After investigation, it appears that there were two models of television stacked side by side in the isle of our store The price tags had been moved and created a confusing situation However, as the price tags were printed correctly and listed the sku/model that the price was for we were able to reference where the price was supposed to be As there was no misprint for the price, we were not able to provide a price adjustment However, as the conversation in store clearly escalated we did contact the customer to apologize and offer a token of our apology for the situation developing in the first place Nevertheless, should further issues arise, please feel free to reach out directly

January 15, To Whom It May Concern: Best Buy apologizes for any issues with a promo that Mr [redacted] experienced with his recent purchase In an effort to resolve this matter I have requested a $Best Buy gift certificate for Mr [redacted] The gift card will be processed and mailed in the next to business days Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com,Thank you for bringing this matter to our attentionWe have verified that the customer purchased two mobile phones on 10/05/along with two Geek Squad Service Plans within receipt number [redacted] 10/05/By signing for the purchase, the customer agreed to the terms and conditions authorizing Best Buy to charge their credit card for the two servicesPlease see this authorization listed on the receipt belowI AUTHORIZE Best Buy to charge my creditcard the initial plan payment plus taxtoday & every month for months after thepurchase of this Geek Squad ProtectionPlanService fee & claim limits may apply.TERMS: Coverage expires yrsfrom theoriginal product purchase date asstated on your receipt and will be paidmonthly by automatic charge equal tothe initial payment amount on thisreceipt + taxPayments must be currentto receive service for this plan.Service fees & claim limits may applyCall###-###-#### to cancel this planYouwill be responsible for all paymentsthrough the month of your cancellation.See brochure and Terms & Conditionsfor complete detailsThe customer has already been provided months of refunds and we feel that this is a fair resolutionDue to the age of the transactions and the signed contract, we are unable to refund any further charges and consider this case closedBest Regards, [redacted] START RECEIPT [redacted] WELCOME TO BEST BUY #*** COLUMBUS, OH ###-###-#### Keep your receipt! Val #:000133-###-###-####10-###-###-####85- [redacted] 10/05/ 15:[redacted] [redacted] SPHL710KTS * SPR [redacted] GALAXY S III BLUE SPRNT MB PHN ITEM TAX QUAL MO+ N* SPR UPG 2YR SMARTPHONE STD SPRNT MB PHN SPHL710WTK * SPR [redacted] GALAXY S III WHIT SPRNT MB PHN ITEM TAX QUAL MO+ N* SPR UPG 2YR SMARTPHONE STD SPRNT MB PHN MNTHLY SMAR * MNTHLY SMARTPHONE W FEE GSP GKSVCS BNDL GSP# [redacted] SKU # EXP DATE 10/5/ ITEM TAX BBYM TRADE * BEST BUY MOBILE TRADE IN PLUS GKSVCS BNDL GSP# [redacted] SKU # EXP DATE 10/5/ MNTHLY SMAR * MNTHLY SMARTPHONE W FEE GSP GKSVCS BNDL GSP# [redacted] SKU # [redacted] EXP DATE 10/5/ ITEM TAX BBYM TRADE * BEST BUY MOBILE TRADE IN PLUS GKSVCS BNDL GSP# [redacted] SKU # [redacted] EXP DATE 10/5/ SMSG50GC N [redacted] SMARTPHONE $ [redacted] GIFT C BBYACT N PROMOTION SMSG50GC N [redacted] SMARTPHONE $ [redacted] GIFT C BBYACT N PROMOTION SMSG50GC N [redacted] SMARTPHONE $ [redacted] GIFT C BBYACT N PROMOTION SMSG50GC N [redacted] SMARTPHONE $ [redacted] GIFT C BBYACT N PROMOTION ---------- SUBTOTAL SALES TAX AMOUNT ========== TOTAL Associate # [redacted] xxxxxxxxxxxx GIFT CARD APPROVAL 166186xxxxxxxxxxxx GIFT CARD APPROVAL 164612xxxxxxxxxxxx DEBIT [redacted] E [redacted] APPROVAL ORIGINAL BALANCE: TRANSACTION AMOUNT: REFERENCE NUMBER: 0***SPRNT MB PHN Savings: SPRNT MB PHN Savings: GKSVCS BNDL Savings: GKSVCS BNDL Savings: TOTAL SAVINGS: 1, xxxxxxxxxxxx ORIGINAL BALANCE: TRANSACTION AMOUNT: 50.00- REMAINING BALANCE: xxxxxxxxxxxx ORIGINAL BALANCE: TRANSACTION AMOUNT: 50.00- REMAINING BALANCE: HARDWAREYou purchased the following:SPR [redacted] GALAXY S III BLUEMDN/Mobile Phone Number:: [redacted] 0ESN/MEID:: [redacted] 978SERVICE AND SERVICEOPTIONSSPR UPG 2YR SMARTPHONE STDHARDWAREYou purchased the following:SPR [redacted] GALAXY S III WHITEMDN/Mobile Phone Number:: [redacted] 1ESN/MEID:: [redacted] 247SERVICE AND SERVICEOPTIONSSPR UPG 2YR SMARTPHONE STDTERMS: Coverage expires yrsfrom theoriginal product purchase date asstated on your receipt and will be paidmonthly by automatic charge equal tothe initial payment amount on thisreceipt + taxPayments must be currentto receive service for this plan.Service fees & claim limits may applyCall###-###-#### to cancel this planYouwill be responsible for all paymentsthrough the month of your cancellation.See brochure and Terms & Conditionsfor complete details.I AUTHORIZE Best Buy to charge my creditcard the initial plan payment plus taxtoday & every month for months after thepurchase of this Geek Squad ProtectionPlanService fee & claim limits may apply.TERMS: Coverage expires yrsfrom theoriginal product purchase date asstated on your receipt and will be paidmonthly by automatic charge equal tothe initial payment amount on thisreceipt + taxPayments must be currentto receive service for this plan.Service fees & claim limits may applyCall###-###-#### to cancel this planYouwill be responsible for all paymentsthrough the month of your cancellation.See brochure and Terms & Conditionsfor complete details.I AUTHORIZE Best Buy to charge my creditcard the initial plan payment plus taxtoday & every month for months after thepurchase of this Geek Squad ProtectionPlanService fee & claim limits may apply [redacted] INDICATES ITEM IS PART OF A BUNDLE UPON RETURN, IF BUNDLE IS BROKEN, THE SAVINGS WILL BE REMOVED AND CURRENT PRICES WILL BE APPLIED 15-day return policy on eligible items Except where prohibited, a valid receipt and ID is required for all returnsID info may be stored in a secure, encrypted database used for tracking returns & exchangesBest Buy reserves the right to deny any return For return policy details and a complete list of exceptions, ask for a policy brochure at any cash register, go to BestBuy.com, or call 1-888-BESTBUY (###-###-####) Best Buy is not responsible for any personal data left on a returned item To learn about our privacy practices please visit www.BestBuy.com/privacy YOUR CUSTOMER SERVICE PIN IS: [redacted] ------------------------------------------- BEST BUY VALUES YOUR FEEDBACK!! TAKE OUR SURVEY AND ENTER FOR A CHANCE TO WIN A $5,BEST BUY SHOPPING SPREE!! Visit http://www.bestbuycares.com Cuestionario en Espanol tambien & enter the following codes: Group A: XXXXXX Group B: XXXX Group C: XXXXXX NO PURCHASE NECESSARY Must be legal resident of [redacted] US/DC/PR, or older (except residents of AL and NE who must be years of age or older) Drawing Periods: 8/4/- 11/2/& 11/3/- 2/1/ Limit entries per Drawing Period For free entry & other details, see Official Rules at website or store Void where prohibited ------------------------------------------- [redacted] END RECEIPT [redacted]

Dear Revdex.com, We apologize for any frustration or inconveniences this may have caused the customer With that said this TV was purchased on 11/27/ Our company was notified of the problem with the TV on 9/20/ The request for the desired settlement is well outside of Best Buy's return policy Best Buy would not be able to accommodate the requests We consider this matter closedSincerely, Scott M

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the online order/purchase request for the [redacted] PSto our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsThe online order that was cancelled was placed by [redacted] (BBY01- [redacted] ) using the My Best Buy credit card accountWe were unable to verify the account holder information in obtaining an authorization or approval for the purchase through the credit card used and can be a number of factors from verifying the name on the credit card or correct billing address for the card when online orders are placed through our website We recommend Mr [redacted] place a new online order using a different credit card or contact Citi Bank who manages the My Best Buy credit card account directly at ###-###-#### Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDear Revdex.com and Bestbuy, The store manager has contacted me and we have resolved this issue.thanks [redacted]

Dear Mr***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters I am very sorry to hear about the difficulty you are having with the $Gift Card matter and I apologize for the inconvenience and frustration this matter may have caused youUnfortunately you did not qualify for the promotionThis is the information from the Advertisement Offer: Receive a FREE $Best Buy Gift Card with an Installment Billing purchase and activation of select smartphones with a NEW line on Verizon Wireless Dates: 8/28/16-10/1/Thank you for your patience and again, I apologize for your experience, as we do value your business Best Buy considers this matter resolved Sincerely, Larry S

I am rejecting this response because: Yes they did do that but after I spent many many hours on the phone and being rudely spoken to They gave me a little credit that they applied to the new camera I think I should be entitled to more than that for my trouble Once again this is my opinion and I feel this way because I was treated so bad Its ashame you have to go through all of this to get something done They did break the policy that they are suppose to be going byThanksRegards [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ Dear Mr [redacted] , Thank you for contacting Best Buy through the office of the Revdex.com about your part orderI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters I am sorry to hear about difficulty you have had to deal with trying to obtain this part and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company I am pleased to inform you that we have been able to expedite the part from the vendor and it has shipped to you yesterday 10/26/The tracking number for the shipment is [redacted] I sent you an email to inform you of the shipment Again, I apologize for your experience, as we value your business Thank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at [email protected] or to call me directly at (612) 292- Sincerely, Larry S Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) MrS [redacted] made a nice gestureHowever this will be the seventh time someone from Best Buy customer service has told me an incorrect datethe last person I spoke to on Friday stated they had expedited it and I should see it today, TuesdayI have never been told this many lies by any vendor Final Business Response / [redacted] (4000, 12, 2015/10/29) */ Dear Mr [redacted] , The dates that you were previously given were dates based on estimated availability from the vendorOur Parts Team went directly to the vendor to get the part expedited for you and were able to have the order pushed through soonerMy previous response did not state that we had expedited the shipping and I apologize if there was any confusionNevertheless, as a gesture of goodwill for the aggravation and frustration this has caused you I have requested a $dollar gift card which basically covers the price of the partPlease allow to weeks for the card to arriveIt will be mailed in a plain white envelope for security purposes so please watch for it UPS Tracking shows the part is on the truck for delivery today 10/29/ Again, we apologize for the delay and this resolves your concerns in full

Dear Revdex.com, Thank you for bringing this to our attentionThe manufacturer warranty service was denied due to a lack of proof of purchase Due to Mr [redacted] ***’s customers concern, I have a $ [redacted] gift card for customer satisfaction Customer should receive the gift card within three weeks at his [redacted] mailing address Thank you, Dean [redacted] Executive Resolution Specialist ###-###-####

Dear Revdex.com,Thank you for bringing this matter to our attention to be addressedWe have confirmed that the return shipment was received by our return center and it did contain multiple graphics cardsHowever the items enclosed were not packaged in their original packaging and were returned outside of our return periodDue to the items/package condition not qualifying for a return under our policy, as found online at www.BestBuy.com, Best Buy has denied the return and sent back the package to the customer’s address on the order via UPS tracking # [redacted] A letter, dated 10/24/2016, was also sent to the customer informing him of this denial and our policyWe have attached a copy of that letterWe have confirmed that out of the orders in question have had a refund posted for the returnsHowever the remaining orders will not be refunded as the return was not properly executed by the customer and that package was sent back to the customer’s address.Best Buy is in contact with the customer who advised he will provide more information, at which point we may reopen the investigationAt this time Best Buy has refunded the orders returned within policy and considers this matter concluded.Thanks,