Best Buy Stores, LP - US Headquarters

Revdex.com, Thank you for bringing this to our attentionPlease know that it would not be possible for Best Buy to say definitively what happenedThere are some scenarios we can offer as possible explanationWhen a customer does not have their My Best Buy Rewards card on them, our cashiers can ask for a phone number to attach to the purchaseIt could have been a simply mistyping of that customer's number, entering your number by errorAs such that purchase would attach to your accountAgain, we cannot say for sureAs the customer's actual credit card was not used, I would say that identity theft is very unlikelyIf the customer is uncomfortable, he is of course welcome to open a fraud investigation with his local authorities, or discontinue the cardsAlthough, from what the customer states, these credit cards have not been usedI assure we take our customer's privacy seriousIt was likely an error when typing in a phone number for the customer in-storeThat being said, the customer is naturally welcome to take any actions he seems fit to assure his safetyPlease know that Best Buy would not be offering any compensation as requestedAdditionally, I do see that our My Best Buy Rewards team is working on disassociating the purchaseThank you again for allowing us to address these concernsRegards, Sarah L

Dear Revdex.com, Thank you for bringing Mr [redacted] ‘s concerns to our attention We apologize for any frustration or inconveniences this may have caused the customer We have spoken to Mr [redacted] and located a way so he can access his account We have sent him a temporary password for him to log in and then change Mr [redacted] has my direct phone number and email address for future concerns Best Buy considers this matter closed Sincerely, Scott M

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention Correspondence regarding this case has been brought to our executive resolution team for proper reviewWe are very sorry to hear about the described difficulties with installing a remote car startI have reached out to the local store so they may contact the customer and resolve this situation Best Regards, Bethany H

Initial Business Response / [redacted] (1000, 9, 2016/01/18) */ Dear Revdex.com...Thank you for forwarding this matter to me for investigationOrder BBY01- [redacted] was cancelled because the credit card was declined twiceOrder BBY01- [redacted] was cancelled as well, for the same reasonI cannot attest to the communication after the fact; however, the orders are merely authorized for a valid payment account at the onset and then the actual payment is attemptedIf the payment cannot be processed, the order is eventually cancelledI do not see any other orders for this customer under their e-mail address providedUnless they surface a new order number for additional research, Best Buy considers this matter closed Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Here is the information for the order im talking about Order Date: 12/17/ ORDER # BBY01- [redacted] This is the order that I am speaking of in whuch I had the terrible experience...afterwards a rep did try to help me get anither laptop but it did not work outThat however is the order in which I received the bad customer service on in which I want to be resolvedThanks Final Consumer Response / [redacted] (2000, 15, 2016/01/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) It is sad that I couldnt get this laptop but that does help a littleHowever I might not choose best buy stores when I am going to look for another laptopThank you for your help and I hope the people responsible will be reprimandedThanks Final Business Response / [redacted] (4000, 13, 2016/01/25) */ Dear Revdex.com, It is unfortunate that this open box item was not availableI know how frustrating inventory issues can beThe customer has been credited for everything and as a token of good will, for the poor experience and inconsistent information provided, I am sending the client a $ [redacted] Gift Card to the address of Revdex.com recordIt will arrive within 2-weeks in a plain white envelope via US mail

Dear Revdex.com,Thank you for bringing this to our attentionI have called Mr [redacted] at ###-###-####, and left a voice messageApologized for the customer's concern, informed him of the return issue, and offered to resolve by processing the $(+ tax) refund.Thank you,Dean [redacted] Executive Resolution Specialist###-###-####

I am rejecting this response because: the entire crust of this complaint is the failure of Sedgwick to respond, act on, communicate regarding the claim This event occurred nearly two months ago and I am unsuccessful in getting anyone at the company to respond Based on the online complaints and data I can find this is NOT an unusual occurrence for this company (Sedgwick) I did not contract with them, I contracted with Best Buy This is completely unsatisfactory At this point, Best Buy should step up, step in and (a) reach out to their claims company and compel them to engage with me (2) Best Buy should cover my losses and seek restitution from Sedgwick How NON CUSTOMER FRIENDLY to ask me to continue in attempts to resolve with a company that will not even respond Did you even read the complaint?

Dear Revdex.com,Thank you for giving us the opportunity to address this concernBoth items have been returned to Best Buy and the customer's credit card has been refunded.Best Buy feels we have fully addressed this issue.Thank you,Gail D

Dear Revdex.com,Thank you for contacting us regarding this matter This appears to be an on-going issue, and we have contacted the customer along with the local management team regarding the matter We will work to provide a resolution to the customer with the partnership of the local teams We apologize for the issues experienced with this purchase.Thank you,David M

Dear Revdex.com, Thank you for bringing this concern to our attentionI am partnering with store leadership to work towards a resolutionI will follow up as soon as I have more informationSincerely, Dan S.Best Buy

Dear Revdex.com,Thank you for bringing this matter to our attentionPlease know that our store general manager has contacted the customer and is awaiting a response.We will keep you updated once we have a reached a resolution with the customerThank you,

Dear Revdex.com, Thank you for bringing Mr [redacted] 's concerns to our attention We apologize for any frustration or inconveniences this may have caused the customer The product in question was purchased in December of While Best Buy does have a return period of 15, 30, days for loyalty members, all customers have at least days to return certain products This purchase is outside any of those time frames Best Buy would not be able to accommodate Mr [redacted] 's request, and considers this matter closed Sincerely, Scott M

I am rejecting this response because: That was a refund from a different order The specifics from the order in question are in the original complaint

Dear Revdex.com, We are very sorry to learn of the experience [redacted] has encountered Mr [redacted] was refunded $on 12/27/This matter should be resolved Thank you, Dan SBest Buy

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attention Correspondence regarding this case has been brought to our executive resolution team for proper review We are very sorry to hear about the described difficulties regarding the customer's cell phone information We have actively reached out to the customer in hopes of coming to a resolution at this time Best Regards,Bethany H

Dear BBB,The customer will no longer... be getting a gift card. We are mailing two checks one for $204.49 (confirmation # [redacted] ) and another check for $200 (confirmation # [redacted] ) The check of $204.49 tracking number was [redacted] which shows delivered 5/9 as far for the other check in replacement of the gift card of $200 will be mailed out of our office today or tomorrow and will be delivered USPS. That check will not have a tracking number because it is not being overnighted by UPS. The customer will be receiving it in the couple weeks.Thank you,Karla [redacted]

Dear Revdex.com, We have contacted the customer and provided options for resolutionWe will wait for him to contact us directlyWe have also lifted the warning as a one time exception, and the customer is clear to make returns in a Best Buy store as long as they are within the terms and conditions of the return and exchange periodSincerely,Kelsey F.Best Buy Co., Inc

Dear Revdex.com, Our return and exchange policy is designed to keep prices low and prevent unnecessary returnsNear the bottom of each receipt, the following is printed: “Valid ID is required for returns or exchangesID info may be stored in a secure, encrypted database used for tracking returns & exchangesBest Buy reserves the right to deny any returnFull return and exchange policies are online at www.BestBuy.com.” Additionally, on BestBuy.com under the Return & Exchange Policy heading, the following is displayed: “When you return or exchange an item in store, we require a valid photo IDSome of the information from your ID will be stored in a secure database used to track returns and exchangesBased on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for daysCustomers who are warned or have been denied an exchange/return may request a copy of their Return Activity Report by calling ###-###-#### or by mail at [redacted] ***, Irvine, CA 92619-Please be prepared to provide your transaction ID, ID number, full name, address and phone number.” I understand that the circumstances surrounding the reasons for your returns and exchanges may fall in a gray areaUnfortunately, the system in the store does not allow an override to the denial Thank you, Ash E

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry for the setbacks endured by Mr [redacted] when dealing with the recent purchaseIn fact, the customer is correct that he was able to use his gamers club discount on Cyber Monday and it was not excluded in our purchases for that dayPlease know that we have processed a refund of the gamers club purchased with us and have not cancelledThis is as a customer satisfaction gesture from Best Buy for the misunderstanding unless Mr [redacted] still wants it cancelled Thank you

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Dear Mr [redacted] , Thank you for contacting Best Buy through the office of the Revdex.com about the return exchange policyMy name is Tyrus [redacted] with the Executive Resolution Team at Best Buy Corporate Headquarters I am sorry to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyI will be working our retail equation team to review your return history and get your name removed off that listThis may take up to 24-hours however in the meantime please feel free to follow up with me on any questions or concerns Mr [redacted] , again I apologize for your experience, as we value your businessThank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Tyrus[redacted] @bestbuy.com Sincerely, Tyrus [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not accepting at this time because I want to insure that Best Buy has removed my name from this Black listI will be more than happy to accept when they have reviewed the returns for the computer issueI have seen the list from the company that maintains itI am in Vietnam at this time and will check this email within 48-hours to allow time for Best Buy to complete their investigation Final Business Response / [redacted] (4000, 13, 2015/09/16) */ Thank you Final Consumer Response / [redacted] (3000, 15, 2015/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Best Buy has only acknowledged that they received the information from me to access my account informationThere is nothing here to approve or disapprove ofI am only selecting that I do not accept the response for that reasonI will be in the Southern part of Vietnam for the weekend and will not have access to my computer so I will reply upon my return

Initial Business Response / [redacted] (1000, 8, 2015/10/16) */ Hello Mr [redacted] , Thank you for contacting Best Buy through the office of the Revdex.com about our return and exchange policyMy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate Headquarters I am sorry that you are dissatisfied with your purchase and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company Best Buy offers a day return and exchange policyThis is printed on the receipt as wella s being posted at each register and available online Unfortunately, we were unable to substantiate your claim that you told that you had a month to return the product Because of the substantial amount of tie that has passed Best Buy will be unable to provide you with a refund on your computerI have provided a link to our return and exchange policy below Again, I apologize for your experience, as we value your business Thank you again for making Best Buy aware of this situation Sincerely, Cassie E http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat26080005001...⇄ Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They said they were unable to verify my claimHe didn't tell me " you have a month to return this" he said"bring it back by the end of the month and I'm sure we will have the yoga back in stock." The problem is that he said that on August 31stI expected more from bestbuy Final Business Response / [redacted] (4000, 12, 2015/10/19) */ Dear Revdex.com: Best Buy feels that we have fully addressed the customer's concerns in the response that was forwarded to your office, and we maintain our position Nevertheless please feel free to forward any additional concerns and we will respond accordingly Best regards, Cassie E