Best Buy Stores, LP - US Headquarters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease close this ticket

Dear Revdex.com,To better serve the Customer, we are partnering with specific Departments to assist with an applicable resolution directly with the CustomerI am waiting on their response and will contact the Customer Tomorrow (6/29-17), upon hearing from themWarmest Regards, Best Buy

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] concern regarding the delivery service to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsWe have in place a specific team for assisting customers with appliance delivery and installationsMr [redacted] Revdex.com complaint was forwarded onto our Geek Squad appliance team and assigned to Case Manager Agent Defender Brittany ***Agent Defender Ms [redacted] has contacted Mr [redacted] directly in arranging and partnering with the store on arranging a pickup of the appliances and working with Mr [redacted] as point of contact in resolving their situation Additionally, Best Buy has retained the services of a third party administrator for Best Buy’s general liability policy, Sedgwick, to address any customer-related damage claimsOnce information regarding a damage claim has been received by Sedgwick, a representative will make a determination regarding the validity of the claim and then proceed accordingly to address the issue In our investigation, Sedgewick has an open claim (# [redacted] 12-0001) and contacted Mr [redacted] in moving the damage claim forward for dispositionFor any follow up questions and the status of the claim, Mr [redacted] can contact Sedgewick directly at ###-###-#### Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Best Buy feels that we have fully addressed the customer’s concerns that were forwarded to your office in our previous response and we maintain our position Nevertheless, please forward any additional concerns to our office and we will respond accordingly Thank you Bethany H

I am rejecting this response because: Unacceptable Best Buy clearly doesn't stand behind their productsThey are aware of the mold issue involving front load washers and have no problem putting their customers health at riskI'll be sure to post Best Buys refusal to stand behind the products they sell that can cause harm to the publicSounds like a class action lawsuit waiting to happen

Dear Revdex.com,Thank you for sending this for review, I have looked into the customers interactions and see that he spoken to our customer service team on 11/04/under case number [redacted] The customer was offered 10% back to keep product as if however the customer insisted on getting a reshipThe representative made it clear that we would need the product back in order to do reship a new oneThe notes state that the customer discounted the call and we do not show him calling in again until 02/21/requesting his 20%I am more than happy to apply the refund of $back onto the order which is 10%Please reference case number [redacted] , the customer should be receiving the refund in about 3-business days.Thank you,Best Buy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI can not do returns at the local store so they led that the only was is over the phone I could get the match doneThanks for all the help in getting to a resolution and I hope that this does not happen to anyone else in the near future

Dear Revdex.com, Thank you for providing additional information about this matter Best Buy employees cannot verbally alter the terms and conditions of a Geek Squad ProtectionAgain, Best Buy has reviewed the purchase of the air conditioner and Geek Squad Protection (GSP) plan The GSP does run concurrently with the manufacturer’s warranty in the first year and may cover issues the manufacturer’s warranty does not On the purchase receipt, the expiration date of the GSP is clearly documented as 5/9/ Best Buy considers the matter closedThank you, David M

Dear Revdex.com, I apologize that the content is still on the site but I can assure you we are working to have it corrected Thank you

Dear Revdex.com, Thank you for forwarding Mr [redacted] 's concerns to our attentionWe apologize for any inconvenience this may have caused the customerWe do not have record of the customer being promised a refund and additional gift card, and if something happened to the package while it was on the customer's porch, that is unfortunately something that is beyond our controlWe recommend the customer file a police report if he feels the items have been tampered with while they were on his propertyWe will not be refunding the product or issuing a gift card, and Best Buy feels this matter has been fully addressedSincerely,Kelsey F.Executive Resolution SpecialistBest Buy

Dear Revdex.com: Thank you for this information I have reviewed the customer's order and the specifications for the device purchased Best Buy will not be acting on this customer's claims for the following reasons:· This phone was purchased well outside the 14-day mobile phone return period.· The [redacted] purchased (Model N910H WHITE) is an unlocked device capable of working internationally on certain carrier frequencies.· There is much debate over the mobile phone industry’s use of the term 4G; however, Best Buy is not responsible for making these claims or managing their basis, as we are a reseller.· Upon researching the 4G terminology (http://www.devicespecifications.com/en/model/cacc2e00), I found two interpretations of the term '4G':o HSPA+ mobile network technology;o 4th generation of mobile communication technology (LTE)These findings absolve Best Buy of any wrongdoing and effectively close this complaint Thank you

I am rejecting this response because: Due to your disorganization, I am being charged quite a bill for something that I did not keepYou could instead own up to this mistakeYou are leaving me no other options that to either pay this bill which I do not owe or to take you to small claims court for this bill, any late fees and the time I have spent trying to get this resolvedAdditionally, I will be sharing my experiences on social media which will cost you many times over returning the money that is owed to mePlease email today if you would like to reconsider your position on this

Dear Revdex.com: Thank you for sending this on for our reviewThe customer is not eligible for coverage reinstatementPer the Terms and Conditions (https://www-ssl.bestbuy.com/usw/termsconditions/anonymous), which are provided and/or made available to all customers, in Section 12.b.1, a non-payment event will result in cancellation if not corrected within daysWe provide written notice as a courtesy onlyIt is the customer's responsibility to maintain their contract's payment status:"This Plan may be cancelled We may also cancel this Plan for nonpayment of the monthly fee if you have purchased a Monthly Bill Plan (“Non-Payment Event”)If a Non Payment Event occurs, we will provide you written notice, via mail and/or email, of the Non-Payment Event and days to cure the Non-Payment Event, if curableIf the Non-Payment Event is not cured, the Plan will be cancelled retroactively to midnight on the last day of the month for which the last monthly payment was paidWe may also suspend our obligations under this Plan while a Non-Payment Event exists or any other situation where you have failed to pay us an amount that is due in connection with this Plan..."

Initial Business Response / [redacted] (1000, 13, 2015/09/23) */ Hello Mr***, Thank you for contacting Best Buy through the office of the Revdex.com about your television repair orderI am Brian with the Executive Resolution Team at Best Buy Corporate Headquarters I am sorry to hear about the prolonged repair and I understand that the service center sent the television back to the store unrepaired, citing physical damage that is not covered by the manufacturer warranty Your satisfaction is important to us, and I would like to assist you with replacing your television with a comparable model up to the original purchase priceI called the phone number listed on this complaint today, but you were not available I will be out of the office until Monday 9/28, but I will call you again next Monday or Tuesday to work with you on getting a new television Thank you again for making Best Buy aware of this situationI will be in touch with you next week, and you are welcome to email me at Brian.***@BestBuy.com or to call me directly at (612) [redacted] at any point Sincerely, Brian P [redacted] Executive Resolution Specialist Best Buy Brian.***@BestBuy.com (612) [redacted] Final Business Response / [redacted] (1000, 16, 2015/09/29) */ Hello againI apologize for my misunderstanding, as I have been advised by the store General Manager that the store has already provided Mr [redacted] with a replacement television Thank you again for making Best Buy aware of this situation Sincerely, Brian [redacted] Executive Resolution Team Best Buy

Dear BBB,The price listed was a 3rd party vendor and not Amazon Prime. We did price match Amazon Prime and have notified the customer. Additionally, our customer has received the item.Best Buy feels we have resolved this customer concern. Sincerely,John S.

I am rejecting this response because: They sent me the wrong amount on the gift card It's suppose to be $and the sent me only $So they still owe me $

I am rejecting this response because: I have been promised this three times over the last two monthsI receive at least one email each day, most days two or moreWhen will you guarantee removal of my address? I would like a commitment from management and a contact to assure that harassment stops

I am rejecting this response because: though I was happy to finally receive a new refrigerator, it became evident when the old one was removed that it had been leaking under the flooring during the weeks that the Geek Squad forced me to wait for parts Consequently my kitchen floor and part of the dining room floor are water damaged and mold is starting to grow I believe that Geek Squad should pay for the removal and replacement of the pergo

I am rejecting this response because: The language the business is referring to is a standard advertisement language that appears in all [redacted] Galaxy S MrCasie should know this by now, and check the language used for brand new phones Unless the ads categorically states the ear set is not included, the buyer assumes this is part of the package as when you get when you buy a brand new one When you buy a refurbished TV, do you assume the remote control is included? Of course unless it states otherwise in the ads

Dear Revdex.com,Our warranty provider Warrantech has issued a $check to the customer for food spoilageThis is their limit per claimIf the customer feels that she is owed any additional compensation, she will need to file another claim with WarrantechBest Buy will not be providing any further compensation, as the store has given the customer approximately $1,in discounts and upgrades as a customer service gesture.Also, please note that the customer's claims have been addressed by the store and with the employees involvedBest Regards,