Best Buy Stores, LP - US Headquarters

Dear Revdex.com: Thank you for sending this one for reviewOur marketing and advertising campaigns are national; however, not every product is necessarily available everywhereThe various territories, distribution centers, and vendor agreements dictate product availabilityOur Product Availability policy (http://www.bestbuy.com/site/help-topics/product-availability/pcmcat204400050030...⇄ states, "Product selection on BestBuy.com may vary from our storesThere may be limited quantities or we may be testing certain items in select marketsAlso, we can offer a broader selection online because we ship these items directly from our distribution centers."Best Buy considers this matter closedThank you!

Dear Revdex.com,Thank you for giving us the opportunity to address this concernWe have been in contact with Mr [redacted] to let him know that we have refunded the re-stocking feeHe should see the refund to his credit card in 3-business days.Thank youGail D

Dear Revdex.com,Thank you for sending this for reviewI am currently working with the General Manager of store and we are working towards a resolution with the customerI have documented the complaint and interaction under case number # [redacted] The customer has my contact information and the General Manager is also reaching out to him directly.Thank you,Best Buy

Initial Business Response / [redacted] (1000, 7, 2015/11/06) */ Dear Revdex.com, Thank you for bringing this to our attentionWe have investigated the customer's concern and interviewed our Richfield, MN store managementAt this time Best Buy feels we have appropriately addressed this issue Our store management team has replaced two phones for Mr***The original replacement was to upgrade his Samsung cellphone to a new one that had just been releasedThe upgrade and data transfer was completed between both phones, per policy, the SD card was given back to Mr [redacted] in a small plastic zip lock bag, and the data transfer was verified with him before leaving the store On 10/5/15, Mr [redacted] returned to our Richfield store with phone issues, stating his phone was locked by his son and he could not unlock itThis was examined by our Geek Squad Agents, and they were unable to access the locked phone to retrieve any available dataAlthough the phone was outside our return/exchange period and since the phone could not be accessed, the store management team approved a one-time replacement exception for customer satisfaction Thank you, Larry S

Initial Business Response / [redacted] (1000, 12, 2015/08/24) */ Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters I apologize for the experience that Ms [redacted] hadUpon receiving this complaint, I reached out to our service management teamI have been advised that Best Buy arranged for a third-party service technician to go out on 8/to repair the refrigerator, and that the repair has been resolved Ms [redacted] , your satisfaction is important to usPlease accept a $ [redacted] Best Buy gift card as a customer service gesture to youThis gift card will arrive to the address cited on your complaint within approximately 2-weeks Thank you for making Best Buy aware of this concern Sincerely, Brian P [redacted] Executive Resolution Specialist Best Buy Brian.***@BestBuy.com (612) [redacted]

Dear Mr [redacted] - We have reviewed your appliance receipt and found that you purchased special order appliances which have been delayed Unfortunately, Best Buy does not have any way of influencing the production schedules of our vendors We sell the appliances under the guidelines that the manufacturers provide to us, however, sometimes they are unable to meet the deadlines that they provide to us We can see that an offer has been made to you to reselect different appliances that are not special order or that have a shorter wait time This is the only solution that we can offer at this point We also see that the teams you have been working with have discussed compensation for your wait time once the appliances are delivered We appreciate your patience and again offer that you may select different appliances that may be delivered soonerRegards,Amy C

Dear Revdex.com.Thank you fro sending this for reviewI have called the customer but have been unable to leave a voice mail since his mailbox is fullThe order shows that the TV has been returnedIf the customer needs further assistance on this issue he can reach me directly at ###-###-####.Thank you,Karla [redacted]

01/12/2018To whom it may concern,Best Buy has reached out to the customer and discussed our policy In this instance the product had been price matched to a lower sale price, and when processing an exchange the store would only have that amount to credit towards the new product As the new product in this case is at the regular price there was a difference of $for an exchange We apologize for any lack of explanation or understanding that occurred during the interaction at the store, we have offered the customer a gift card as a token of our apology Nevertheless, should any further issues arise, please feel free to reach out directly for assistance or support

01/03/2018To whom it may concern,Best Buy has reviewed this order and found it falls within our holiday return policy We have provided the customer with a return label to send the product back at no cost for a full refund Nevertheless, should further issues arise, please do not hesitate to reach out directly

Initial Business Response / [redacted] (1000, 7, 2016/02/10) */ Dear Revdex.com, Thank you for bringing Mr [redacted] ***'s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customerAdditionally, please accept our apology for the late response to the case; we just received it today After reviewing the customer's account, I found a check was processed on 1/5/The customer should have received it within business days from that dateBest Buy considers the matter resolved Regards, Kathryn S Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) They finally sent a check after months of waiting and continuous calling on my partI will never use Best Buy again after this experience

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our executive resolution team for proper reviewWe are very sorry to hear of the customers issues regarding her cameraAfter being in contact with the local store, they informed me that they have worked with the customer and have provided her a Best Buy gift card for the amount of her cameraThis was done under the customers Geek Squad Protection planBecause Best Buy fulfilled the customers plan, we will not be providing a refund to the customer Best Regards, Bethany H

I am rejecting this response because: They have not have me my refund and it's been monthTotally unacceptable behavior from Best BuyBest Buy have been totally unresponsive to me

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Dear Revdex.com, Thank you for bringing this matter to our attentionBest Buy has a service call for the washer and dryer for 10/22/and 10/24/ Geek Squad did send out a third party servicer on February to look at dryer but no fault was found and the customer has only called recently to request service Best Buy does not reimburse for any electricity consumed by appliances but the customer can submit a form to request laundry reimbursement which is a benefit of the plan purchased with the washer and dryerThe benefit amount and other coverage information can be found on the terms and conditions of the plan which we have provided a link below file:///C:/Users/a224515/Downloads/gsp_2010_09_29_to_2012_07_14_v4_english.pdf Thank you,

Wednesday, July 26, 3:PM To: ' [redacted] @me.com' < [redacted] @me.com> Subject: Best Buy Revdex.com Complaint Hello Mr [redacted] , Thank you for your time on the phone earlierI am glad that you received the refund for the gift card and antivirus software on 6/14/ As we discussed, I will be sending you a $ [redacted] Best Buy gift card as a gesture for the experienceYou should expect it to arrive in the mail within 2-weeks Please feel free to contact me if you need any additional assistanceSincerely, Dan [redacted] Senior Specialist | Executive Resolution Team

Dear Mr***,Thank you for reaching out with your concernWe have contacted the general manger, Jono G, of the San Marcos location and verified there was a system issueThis issue has since been resolvedJono has attempted to reach you via the phone number provided in your complaintHe would like to speak with you in advance to plan a time for you to come in, ensuring he is available to assistPlease return his call so we are able to get you in and get that replacement phone for youThank you,Best Buy

Dear Ms [redacted] - We have made a one time exception and posted the points to your My Best Buy account Please note that purchases made at "stand alone" Pacific Sales locations are not eligible for My Best Buy Reward Zone points at this time You should see the points within your account within the next hoursRegards, Amy C

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI apologize that it had to come to this, but I appreciate your due diligence on the matterIm sure you understand this has been going on far to long Thanks and have a wonderful holiday season,

April 18, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] ’s concerns that were forwarded to your office as it is my understanding that the washing machine has since been exchanged Nevertheless, in recognition of the inconvenience experienced with this matter I have requested a $ [redacted] Best Buy gift card for Ms [redacted] The gift card will be processed and mailed in the next to business days Please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus [redacted]

Revdex.com, Thank you for bringing this to our attentionPlease know that while we cannot validate that the customer's attempts to contact us were unsuccessful, and we are having no issue at all with our phone line, I have made a onetime exception to take care of our customerI have issued a check for $to be sent to the address the customer providedThe check should arrive in 1-weeks, and will be mailed in a plain envelope without our business address for security purposesThank you again for allowing us the opportunity to take care of the customer Regards, Sarah L

Hello; I My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters.According to our records, you were advised that in order to process your transactions you would be required to go into one of our local storesAs a gesture of goodwill for this added inconvenience, you were offered a [redacted] Best Buy gift card, which you accepted as resolution.Ms [redacted] , I apologize for your disappointment, and for your frustration throughout this process as we value your business.Thank you for making Best Buy aware of this concern.Sincerely,Cassie E, Exec Res Sr