Best Buy Stores, LP - US Headquarters

I am rejecting this response because: Attached is a screenshot of the add for the Item I orderedThis add is no longer up online I havs a prinred one as well from when I made my online purchase It clearly states “DJI – Phantom Professional Quadcopter with Zeiss VR One Plus Virtual Reality Headset$ I feel I am a victim of Bait and Switch advertising To resolve this issue I want to be supplied what was advertised and at the price it was advertised for At the best but store in Costa Mesa I spoke with Samantha ***She said somebody in there add department made a mistakeShe told me that Best Buy didn’t even stock the phantom professional yet and if they did stock it there may be something they couldThen she said however we don’t so there is nothing that can be doneShe also informed me there was no one higher in management I could talk to WOW thinking out of the box I have a solutionOrder a phantom professional from DJI If necessary have authorized company executive charge it to his corporate credit cardThen exchange the older phantom that I was shipped FYI the items shipped to me are unused and in the box they were shipped in

Dear Revdex.com:Best Buy feels that we have fully addressed the customer's concerns in the response that was forwarded to your office, and we maintain our position.Unfortunately, bundles that contain hardware do not qualify for the gamer's club unlocked 20% discount on softwareThank you again for bringing this matter to our attentionPlease let us know if there is any additional information requiredBest,Cassie EExec Res Sr

Dear Revdex.com, Based on the information provided we are unable to locate any purchase history for [redacted] ***Please have them provide the phone number associated with the purchase, the order number, or the customer service pin number form their receiptWe can then look into this furtherThank you, Dan SBest Buy

Dear Revdex.com,Thank you for sending this for reviewWe have already provided the customer Best Buys answer on this when he wrote us a letterThe case was documented under # [redacted] He worked with our Executive Resolution Team who partnered with the store and they cannot confirm what the customer is stating also the purchase was done over a year ago and if he did qualify for the promotion Sprint would be providing the credit not Best BuyThis was not a Best Buy promotion this was something the wireless provider was offering and he did not qualifyIf he has any further disputes he will need to work with Sprint directlyThank you,Best Buy

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our Executive Resolution Team for proper reviewWe are very sorry to hear about the described difficulties in trying to obtain a return on the mentioned product Upon researching the purchase and associated receipts to the complaint, we have verified that the customer did receive notification from TRE the company we use in monitoring customers returns stating that prior to this attempt the customer acknowledge that was the last return allowedWe are unable to provide an exception to the customers requestBest Regards, Amanda H

Dear Revdex.com: Thank you sending this on for completionI have requested a credit card refund for 75.00, as a service gesture, since his benefits were not utilizedIt will post within 3-business daysThis issue is now closed

Hello; My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters.I situations in which there is accidental damage to a customer's property, Best Buy must work with an insurance company to evaluate claims filedUnfortunately, Best Buy does not have access to, or the ability to influence claims filed with SedgwickI have taken the liberty of sharing your communication with Sedgwick, and have been assured that someone will be in contact with you within hours to discuss your situationI sincerely apologize for your difficulty that this situation has caused you.Thank you for making Best Buy aware of this concern.Sincerely,Cassie E Exec Res Sr

I am rejecting this response because:I find this absolutely unacceptable - the device never worked from the start and I bought it brand new - what a HORRIBLE company to make me go someone go through all of this work for $piece of junk I stated this should be handled as a one on one situation due to the isses associated with it I can't make it to the store and I will NEVER EVER shop with Best Buy again I called about days after I tried to use the device I hope you are all happy with your lousy service and products

Dear Revdex.com,Thank you for brining [redacted] ***'s concern to our attention.A refund of $has been provided to Mr [redacted] for the antivirus that he renewed.If there is anything further we can assist with please let us know.Thank you,Best Buy

Dear Revdex.com,Thank you for sending this over for reviewI have called the customer and she stated that this has successfully already been refunded and she has received a replacement fridgeNo further actions needed.Thank you,Best Buy

Initial Business Response / [redacted] (1000, 5, 2015/08/20) */ Hello Ms [redacted] , Thank you for contacting best Buy through the offices of the Revdex.comMy name is Cassie and I work with the Executive Resolution team at Best Buy headquarters I'm extremely sorry for any confusion that you have experienced in regard to your plansHopefully I can help to clarify On 11/23/you purchased two plans for the same phone, a Geek Squad Protection plan and a seperate Lost or Stolen planThe receipt information for that is [redacted] 11/23/ According to our records, on 12/22/you opted to cancel your lost and stolen protectionOnce cancelled, this protection can not be reinstatedYou have not made payments towards this plan since that time, and as such no refund can be provided On 07/20/you requested to cancel your Geek Squad Protection planYou had been paying $a month for this plan, until the date of cancellationBecause you had coverage on your phone until 07/20/2015, you are not due a refund, as the coverage was in place and activeAgain, this plan can not have reinstated once the plan has been cancelled Because yo have o current, active protection on your phone Best Buy will be unable to assist with replacement or repair of your deviceI am extremely sorry for nat disappointment that this causes you Thank you again for making Best Buty aware of your issue Kindest regards, Cassie E Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept your response because I have proof that I was paying for the lost and theft protection planFor two I was sold a protection plan for a phone that I was not in possession ofThis is Best Buy's mistakeI had lost and theft protection plan and I lost my phone, I would like to be able to finish my claim, or I want all of the money back that I was paying for an incorrect phone Final Business Response / [redacted] (4000, 9, 2015/08/31) */ Dear Revdex.com: Best Buy feels that we have fully addressed the customer's concerns in the response that was forwarded to your office, and we maintain our position According to our records, on 12/22/Ms, [redacted] cancelled her lost and stolen protection, Once cancelled, this protection can not be reinstatedNo payments towards this plan have been made since that time, and as such no refund can be provided Nevertheless, please forward any additional concerns to our office and we will respond accordingly Thank you, and best regards Cassie E

Dear Revdex.com,Customer has responded that he has received his $ [redacted] E-Gift CardSincerely,Dean [redacted] Executive Resolution Specialist###-###-####

Initial Business Response / [redacted] (1000, 14, 2015/09/24) */ Dear BBB, Best Buy is actively working to have this issue address and resolved. We will respond once we have a resolve in place. Thank you, Best Buy Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/10/02) */ (The consumer indicated... he/she ACCEPTED the response from the business.)

Dear Revdex.com, Thank you for forwarding Mr [redacted] 's concerns to us againWe do not repair mobile devices if there is no Geek Squad Protection plan purchased with the product, regardless if the product was purchased with or without a contract We do not have a means to repair the device, and since we are outside of the return period, we are unable to return the itemWe encourage the customer to continue working with the manufacturer for assistanceAt this time, Best Buy considers this matter fully addressed Sincerely, Kelsey F.Executive Resolution SpecialistBest Buy Co., Inc

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Dear Revdex.com, Thank you for bringing Mr [redacted] 's concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer I was unable to locate the purchase details based on the customer's informationPlease provide the receipt information or purchase order number details so I can further research the issue Regards, Kathryn S

Dear Revdex.com,I have contacted the customer and have worked with The Retail EquationThe customer is able to make the return and exchange at this timeThe customer does have my contact information in case they need further assistance.Thank you,Best Buy

Dear Revdex.com: This matter was resolvedMr [redacted] escalated through our Customer Relations channel, whom partnered with the General Manager of the storeThe customer was approved for a replacement per his Geek Squad Protection plan and planned to visit the store on 5/26/Thank you!

I am rejecting this response because:The receipt does not say thatAnd I opened them but I did not wear themThat was not the reason the employee berated me either

August 11, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] ’s concerns that were forwarded to your office as the purchase has since been delivered and install and the concerns resolved Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus ###-###-#### Direct ###-###-#### Fax [redacted] Ideation, Context, Maxmizer, Activator, Communication

Initial Business Response / [redacted] (1000, 12, 2015/11/23) */ Dear Revdex.com, Thank you for bringing this matter to our attentionWe were working directly with the customer to resolve this issue We located and attempted to send a copy of the game to a local store for the customer, but the client expressed that this process was taking too long We apologize for this inconvenience and have invited the client back into the store for a better experience by offering a customer service gesture We are sorry that the desired resolution was not fulfilled, but the customer has accepted the offer and we consider this case resolved Thank you,