Best Buy Stores, LP - US Headquarters

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I apologize for the inconvenience and frustration the matter has caused you I am pleased to
inform you that the Mac Book Pro is being replaced and is available for you to exchange at no charge at the Best Buy in Algonquin. Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Dear Revdex.com,Thank you for bring this to our attentionCustomer claimed that they did not receive the first shipment that was delivered on 10/12/16.We show the order, shipped and received The procedure for this would be for the customer to file a claim with the shipping companyAs
a courtesy to the customer, Best Buy reshipped the order to the customerAgain the customer did not receive the order As a one time exception, Best Buy has refunded the customer $Best Buy feels we have fully addressed the customer's concerns. Thank youGail D.Best Buy

Revdex.com, Thank you for bringing this to our attentionPlease know that the customer should always be charged a 10% discount of the current filter price on their replenish per the terms and conditionsIt does look like there were additional discounts on the customer's first two replenish orders;
however the customer can expect to receive a 10% discount going forwardRegarding the customer's most recent replenish order, it appears there was a glitch in receiving their discountIf there was a glitch, we would have absolutely taken care of the customer; however, it appears they returned their filterAs a courtesy to the customer, I have issued a full refund of his first two replenish orders to be credited back to the card used at the time of purchaseWe have provided the customer's feedback on their feelings about the verbiage to our business team leadership who runs this program as well for internal reviewThank you again for allowing us to address the customer's concerns Regards, Sarah L

Dear Mr** *** -As suspected, the item that you purchased at Walmart is not a Canon SX60 as the UPC does not match. Here is a link to the product from bestbuy.com.http://www.bestbuy.com/site/canon-powershot-sx60-hs-16-1-megapixel-d...⇄ - The UPC is listed at the bottom of the specifications page.Because the Walmart receipt that you have provided only gives a generic description of the camera you purchased, we cannot verify which Canon Powershot camera you purchased, however, we will not be honoring your price match request. As stated in my previous communication, Best Buy considers this matter closed.Regards, Amy

Initial Business Response /* (1000, 5, 2016/01/12) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionBest Buy has reviewed the situation presented by the customerWe reached out to the customer to discuss the issue with the order and proposed a resolutionThe customer accepted
the proposed resolution, and Best Buy considers the matter closed
Thank you,

Dear Revdex.com,Thank you for bringing *** ***'s complaint to our attention. When a customer is signed up for a Best Buy credit card in our store the signature keypad requires multiple signatures from a customer acknowledging the terms and conditions of the credit cardIt also requires
monthly/yearly income, social security numbers and what is paid for rent/mortgageOnce a credit check has been run that process cannot be reversedIf there is anything else we can assist with please let us know.Thank you,Best Buy

Revdex.com, Thank you for bringing this to our attentionPlease know that the photos our technician received do show that the television appears to have impact damagePlease know that if the customer felt there was damaged caused by installation, he would have had days to notify usAs we are outside
that window, and respectfully cannot speak to what happened to the television during this time as it was not in our possession, we would not be able to refund the customer for their damaged televisionThank you again for allowing us the opportunity to address to address out customer's concerns Regards, Sarah L

I am rejecting this response because:
I have returned the call several times, and have not received a call back at this timeEvery time I have called it goes straight to voicemailYou only attempted to call me one time, and I promptly returned the call the same dayUnfortunately, due to the delayed response I went with another store and purchased the exact same washer and dryer setIt is unbelievable that you expect me to waste even more time trying to work with your companyWhat a lack of compassion for your customers time! I am beside myself that I am just finding out now how you feel about your customers!

Dear Revdex.com, Thank you for bringing the customer's concerns to our attention. We apologize for any frustration or inconveniences this may have caused We have spoken to to the customer directly. The customer was in violation of our My Best Buy Program Terms and
Conditions. Membership CancellationIf your membership is canceled (either by you or by Best Buy), you will forfeit any remaining points.If your account has a negative points balance, we may immediately cancel or reverse any or all outstanding points as well as issued reward certificates.We may not issue you any reward certificate(s) if we terminate your account because of conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of Program membership, or is harmful to our interests or another customerWe also reserve the right to deny future membership if we deem your conduct to violate these Terms.Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.Best Buy considers this matter closed Sincerely, Scott M

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear of the setbacks endured by Ms*** regarding the most recent purchase with Best Buy Please know that we have cancelled the order completely and have refunded any outstanding
balance back to her accountThis was including the Best Buy certificates used on the purchaseThe customer should receive the refunds in the next few daysThank you

Dear Mr ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I apologize for the difficulties you are experiencing with the delivery of the ** washer Dryer Combo
Unfortunately the web site was in error and has been updated to reflect the correct availabilityWe are waiting on delivery from ** on this item and we currently estimate fulfillment on May 14, 2016. You may cancel this order if you chose and select another model or wait for the delivery as originally scheduledI have requested a $*** Best Buy Gift Card as a gesture of good will for the inconvenience and frustration this has caused you.The Gift Card will take to weeks to arrive and will be mailed in a plain white envelope, so please watch for it in the mail. Thank you for your patience and again, I apologize for your experience, as we do value your business.Best Buy considers this matter resolvedSincerely, Larry S

Revdex.com, Please know that we do not have any internal information to contact ***That being said, I have copied a link below to their customer service contact information for the customer's convenience: http://www.***.com/customer-service/ It shows the number to call for major appliances as (800) ***. Thank you again Regards, Sarah L

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer I have been advised the customer is scheduled for an exchange for a new washer tomorrow, 1/ Regards, Kathryn S

Dear Revdex.com,Thank you for bringing the consumer's concerns to our attentionBest Buy has reached out to the consumer to address their complaint, apologize, and provide a satisfactory resolutionBest Buy considers this matter concludedThank you for your time. Sincerely,Alex S

Dear Revdex.com, Thank you for bringing the customer’s price match concerns to our attention. Our Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers. The Price Match Guarantee does not apply to any financing
offers, bundle offers, free items, pricing errors, maoffers, coupon offers, items that are advertised as limited quantity. The Price Match Guarantee includes any promotional bundle offers by Best Buy We have contacted our Thousand Oaks, CA store and found the customer requested on having the $B&H price match discount versus our free iPad mini promotion, and the request was approvedAdditional information on Best Buy’s Price Match Guarantee is available on the website below: http://www.bestbuy.com/site/payment-pricing/price-match-guarantee/pcmcat***000.c...⇄ Thank you, Dean *** Executive Resolution Specialist ###-###-####

05/22/2018To whom it may concern,Best Buy has reviewed the customers response and at this time our position remains unchanged. Best Buy has attempted to deliver the product that this customer ordered, and as this was an open item we can verify the Open Item License Plate Number (***) was the same on the purchase and the delivery item. As the customer declined delivery of this product after verifying the product with the store and our Geek Squad Appliances Escalation team, this sku has been cancelled from this order. Furthermore, as the customer was made aware, these appliances were purchased through a Warehouse direct Open Item promotional sale. The item in question was part of a limited time exclusive offer, as such we may be unable to match this price for future purchases outside of this limited time offer. We are sorry to hear that the options presented to the customer were not to their satisfaction; however, for further assistance, the customer would be directed to return to their local store to re-select a different product as they were not satisfied with the previous device. Any further questions, concerns, or issues with deliveries or installations will be escalated to the attention of our Geek Squad Appliances Escalation team. Best Buy considers our position on this matter to be final and this issue to be closed

Dear Revdex.com, Best Buy feels that we have fully addressed the Customers concerns in accordance to our Price Match Policy, https://www.bestbuy.com/site/customer-service/price-match-guarantee/pcmcat290300...⇄ Therefore we maintain our position. Please forward any additional questions or concerns to our office and we will respond accordingly. Warmest Regards, Best Buy

Revdex.com:
Best Buy, please review the Cancellation under the email: [email protected] representative informed me I had mbr id's and so there were two email on record at that time.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me

I wanted to provide a final update on thisThe customer's order has been picked up, and a refund has been appliedAdditionally, we have worked with leadership at the warehouse and at the store to provide information, and we can assure the customer that we are taking the steps necessary to prevent situations such as this from arising in the future Thanks for your patience and please let me know if you have any questions Thanks! Cassie ***

05/04/2018To whom it may concern,Best Buy apologizes that we are not able to meet the customer's needs with this order. As of today (05/04/2018) we can confirm that this order has been cancelled and a full refund has been posted. Nevertheless, should any further issues arise, please feel
free to reach out for support or assistance