Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing Robert Barnes concerns to our attentionThe TechLiquidators.com site is an ‘as-is’ liquidation siteThe customer service policy lists that all sales are and final, and there are no returnsIf there are large discrepancies or concerns, TechLiquidators.com
works with the buyers and issue credits on a case by case basesFor auction # ***, the customer was refunded in full for the auctionFor auction #***, TechLiquidators.com states there have been no refunds issued yet; and no notes indicating that the buyer reported any discrepancies in their systemFor any further questions or concerns, I recommend the customer contact TechLiquidators.com directly at https://techliquidators.com/index.cfm/p/3.Thank you, Dean ***Executive Resolution Specialist###-###-####

April 21, To Whom It May Concern: Best Buy apologizes for the concerns outlined in the complaint that was forwarded to your office by *** *** and for any inconvenience that she has experienced. However, if she is experiencing issues with the computer in question she is welcome
to bring the unit in to any Best Buy location to have it service under the coverage of her service planNevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus *** ** *** ***

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer Our records indicate the customer contacted us nearly two weeks after the Return/Exchange period had endedSince there is no GSP on the
product and the customer does have a manufacturers warranty, we encourage her to continue to work with *** as they are the ones that manage the warranty, not Geek Squad. We will not be exchanging or refunding the product and consider this matter fully addressed. Sincerely,Kelsey FBest Buy, Executive Resolution Specialist

May 18, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as the customer was correctly informed by our store staff that the purchase in question was outside of the return/exchange period. Best Buy’s position
on this matter remains unchanged. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus *** ** *** ***

October 10,
To Whom It May Concern:
Best Buy feels that we have fully addressed Mr*** ***’s concerns that were forwarded to your office as I have spoken with him directly and resolved his concernsNevertheless, please forward any additional concerns to
our office and we will respond accordingly
Sincerely,
###-###-#### Direct ###-###-#### Fax
Senior Executive Resolution Specialist Best Buy Corporate Campus
Terrance ***
terrance.***@bestbuy.com

Hello Mr***,Thank you for contacting Best Buy through the office of the Revdex.com about your Geek Squad Protection planMy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate HeadquartersI am sorry to hear about any confusion you have experienced
regarding your protection plan, and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyThe Geek Squad Protection plan provides for repair for non-accidental, hardware repairs on your computerBest Buy will only provide replacement of a device if we are unable to repair a product, or if the qualifications for replacement, as laid out in the terms and condition provided to you at the time of purchase, are metBelow you’ll find the portion of the terms and conditions that are relevant to prouct replacement: “CNo Lemon BenefitAfter two covered hardware repairs concerning the same defect have been attempted or completed on the same Covered Product during the Coverage Period (not including any renewal terms) (each, a “Qualified Repair”) and such Covered Product requires a third Qualified Repair, we will replace it with a new device of like kind and quality and of comparable performance in accordance with the terms of Section below (the “No-Lemon Benefit”) and our obligations under this Plan will have been fulfilled in their entiretyHowever, for clearance, openbox, and other Covered Products originally purchased at a discount, we may issue a gift card or voucher for the original discounted purchase price plus tax instead of offering a replacement, which would also fulfill our obligations under the PlanThis No Lemon Benefit shall also be subject to the following: IYou have days from the date of our No-Lemon Benefit authorization to complete your Covered Product replacement transactionIIThe following services are not Qualified Repairs for purposes of the No-Lemon Benefit: ADH Coverage repairs and replacements; parts and service covered under the manufacturer’s warranty or by a manufacturer’s recall; preventative maintenance; cleanings; troubleshooting and diagnosis; any technical support services in relation to computer software-related issues; virus and/or spyware damage/removal; a valid no-fault-found determination; customer education; accessory repairs/replacements (e.g., ice makers, chargers, disposable batteries)” Because these conditions were not met, best Buy is unable to provide you with a refund or replacement of your productAgain, I apologize for your experience, as we value your businessKindest regards, Cassie EExec Res Sr

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the eBay order to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointment they experienced with the eBay online orderThe *** computers
purchased through eBay (BBY01-***) were shipped and delivered by Fed Ex The Fed Ex tracking #’s are as follows: *** *** *** The items shipped from the eBay order were shipped to the address they provided for the online orderBased on the items being delivered and signed for, we would be unable to accommodate their refund request*** ***e would need to work with Fed Ex directly if Fed Ex delivered the items to an incorrect address as they described in their complaint and file a claim directly with Fed Ex Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for your partnership in bringing this concern to our attentionCorrespondence regarding this matter has been brought to our Executive Resolution Team for proper reviewWe are very sorry to hear about the described difficulties with our customers purchase, and sincerely
apologize for any frustration and inconvenience causedPlease be assured we have taken the necessary steps to provide visibility of this experience to the proper leadership that we can review and properly address our customers experience with both our internal and 3rd party support teams It is never our intent to create such a disappointing experience, and we are taking the necessary action to prevent similar occurrences in the futureAt this time, we are able to confirm that the reservation to perform the exchange and installation for the dishwasher is still scheduled as previously communicated for 09/30/Our Geek Squad Department of Defense, who is responsible for providing resolution with our field service orders, has assigned an active case manager who is continuing to monitor this service appointment to assist with any questions or concerns that may ariseWe again sincerely apologize for the delays that have been experienced, and we appreciate the opportunity to assist in providing a solutionBest regards, Shane MExecutive Resolution Specialist Best Buy CoINC

Dear Revdex.com, Thank you for forwarding the customer responsePlease know that we are sending a replacement gift card to the address provided by the customer in this complaint This will be $on the cardThe total refund was $but $went back to the credit card used in the order Thank you,

Dear Revdex.com: Thank you for sending this on for our reviewThere are sometimes scheduling and availability issues with the installations, which can be frustratingHowever, the products has since been returned for a refundThis matter is resolved

Dear Revdex.com,Customer has received a settlement from Best Buy's insurer. Best Buy is also providing a New TVat a discount and a free calibration once delivered and we are in the process of completing the purchase. Mr*** has agreed to this resolution.Best Buy considers these case
resolved. Thank you

Dear Revdex.com: Thank you for referring this matter to us for reviewI have investigated the customer's order history and previous case notesOur Return & Exchange Promise (http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat2608000500...⇄ does reference the
Restocking Fees, "Like the carrier stores, we have a charge ($35) for return or exchange of these products." Furthermore, it appears the customer spoke to an agent on 10/3/regarding the issue and they awarded him a customer service gesture in the form of a $** Best Buy gift card, since it was not clear to the customerI also placed a call to the customer to confirm the details and that he is satisfied with the resolutionMrHe communicated that he is in fact satisfied

Dear Revdex.com,Best Buy feels that we have fully addressed Mr***'s concerns that were forwarded to your office in our previous response and we maintain our position. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Thank you

Dear Revdex.com, Thank you for bringing this matter to our attention. Best Buy has reviewed the situation presented by the customer. We utilize a third party vendor, The Retail Equation, for tracking returns made to Best Buy. On February 9, 2016, the customer made a return to store
#***. During this return the customer received communication that he may be unable to make any further returns or exchanges, because the customer had triggered a warning from TRE. The return warnings issued to consumers go to protect a retailer like Best Buy from return fraud and/or return abuse. The customer then made a purchase on June 3, 2016. When he attempted to make the return, it was denied twice, because of the warning issued on 02/09/16. Best Buy stands behind the return denial. Thank you, David M

Dear Revdex.com: Thank you for sending this on for reviewI see a case is open in our office to investigate this matter, opened the same day as this Revdex.com case was filedThis client is actively working with my colleague and they will continue partnering until a solution is reachedThank you!

August 23rd,
To Whom It May Concern:
I have requested a refund to the original form of payment for the phone in question. The refund will be processed in the next few business days. Nevertheless, please forward any additional concerns to our office and we will respond accordingly.
Sincerely,
Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus ###-###-####Fax ***

I am rejecting this response because:The units were NOT on back order initially because you had them out for delivery on a truckWhen the delivery was cancelled by Best Buy because they could not make it that day on time, they brought the merchandise back to their distribution center, put it back in their system as available inventory, and either knowingly or erroneously sold the units we had bought back on November 22, A distribution center representative as well as the manager there, admitted that OUR units were given awayAnd NO we don't find the $gift card you are sending us to be adequate compensation, and lying to Revdex.com saying you don't provide compensation when you have already clearly offered us a measly $gift card is the exact type of behavior exhibited by other BB representatives when we called in to inquire on our purchase

I am rejecting this response because:First of all, I am in disbelief that not only has it taken someone from best buy two weeks to respond to my complaint but furthermore, they responded without even looking in their systemTheir response contradicts everything that I discussed with the last Best Buy representatives that I spoke with and furthermore if they actually took the time to check their system prior to responding, they would see that the order was never scanned by usps and furthermore, I did not receive my package later that dayI filed my complaint two Thursdays ago after wasting several hours of my time on the phone with ops who all were clueless and thought they order never shipped and also spoke with a rude operator who refused to put a supervisor on the phone and disconnected on meTo give you CORRECT information, I requested a refund on the guaranteed delivery date after my mail carrier came with no package from Best Buy after having gone through a nightmare with the Best Buy repsI simply wanted a refund and did not want to do anymore business with Best buy if it meant spending several hours on the phone and speaking with rude operatorsThe following day AFTER the guaranteed delivery day, my mail carrier delivered two packages and one of them were from Best BuyI called Best Buy within min of receiving the package and let them know that I received the phone that they issued me a refund for as a courteous as I am an honest personThe first person I spoke with advised me that I would receive a shipping label to return the phoneI continuously checked my email and after several hours of not receiving it, I called again and spoke with someone elseThe next person I spoke with looked over my numerous calls and the notes in the system and told me that I did not have to send the phone back in due to all of my troubles and to keep me as a best buy customerI am baffled that not only has it taken Best Buy TWO weeks to respond but the person who responded did not take the time to respond with correct information nor even look over notes in their system or better yet to track the orderThe fact of the matter is, I was guaranteed a delivery date of Thursday and everyone I spoke with from Best Buy was cluelessThe mail carrier came on the expected delivery date with no packageDue to wasting roughly 4-hours on the phone and being told the order probably did not ship, I requested a refund from Best Buy as I did not want to do anymore business with Best Buy if it meant wasting a large portion of my day and getting a headache in the process so my intentions were to buy the same phone elsewhereIf the person who responded took the time to track the order, they would see that I did NOT receive my order later that dayIf I received my order later that day, I would have not filed the complaintBefore I was even issued a refund or filed a complaint, I requested one from another unhelpful operator who refused to give me oneI filed a complaint because not only did I not receive the phone on the guaranteed delivery date but I was told the order may have not shipped so to me, I was out of the money I spent with no merchandise eitherTo be told to keep a product due to all my troubles and have someone respond without even looking at the order nor the emails Best Buy has sent me stating I will not be charged again or any of the cases, then have someone respond telling me to return it although it's a long two weeks later and they have yet to send me a label, is both disappointing and ridiculousIf Best Buy charges me again despite me having emails and recorded phone conversations of where I was advised NOT to send it in, I will make sure that paypal and my bank gets a copy and does not charge me againIn the future, it would be helpful if Best Buy employees would look in their system and respond to a complaint correctly opposed to waiting two weeks later to respond with informationI regained my faith in Best Buy after speaking with the last operator and sadly I have lost it again

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear of the setbacks and difficulties endured by our customer when dealing with this situationPlease know that Best Buy is not able to exchange or return an item if it is our side of the allowed
return and exchange periodHowever, if the product is not working properly, the customer can bring it to one of our stores and we can send it off for repair if the issue is covered under the products warrantyThe customer may also continue to work with the manufacturer to inquire about the product warranty options Below is the link to our website where you can find more information about Best Buy's Return and Exchange policy http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat26080005001...⇄ Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt took months,but it is resolved nowThank you.*** ***