Best Buy Stores, LP - US Headquarters

Revdex.com, Thank you for bringing this to our attentionPlease know there would be no way for us to know where the damage came from for certainI also do not show that the customer contacted us to discuss the matter. As a onetime only exception, in good faith, I have issued a full
refund of the television as well as the Geek Squad Protection plan for a total refund of $to the card used at the time of payment. The customer should see this refund in 1-business days, or 1-billing cycles depending on their card Thank you Regards, Sarah L

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Regards,*** ***

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding their online order purchase request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations***
***’s online orders (BBY01-*** & BBY01-***) were both cancelled as we were unable to receive authorization or approval from their PayPal account for paymentWe received a decline from their PayPal account *** *** would need to re-order with another form of payment or check with their bank or PayPal account and place a new online order Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2015/11/13) */
Dear Revdex.com,
I called the customer and his issue was resolved on 11/11, as a previous agent honored the terms of his former agreement and replaced his headphones for freeI sent the customer a $GC as goodwill gesture too

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our executive resolution team for proper review.We are very sorry to hear about the difficulties our customer has faced in effort to obtain this price matchThe
reason why the price match was not processed is because Best Buy does not include open item products as part of our price match promiseHowever, as we are able to verify the correspondence between our customer and our team confirming the price match as processing, we will be performing a one time exception and honor the mentioned discounted priceOur executive resolution team has processed the refund and the customer should have visibility to the credit of $within 3-business daysWe again apologize for any frustration, and thank you for the opportunity to allow Best Buy to provide resolution to this matter.Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all we are very sorry to hear of the setbacks endured by the customer when dealing with this Please know that Ms*** has already contacted us through Social Media meansBelow is our response to her complaint
"Unfortunately, we occasionally make mistakes with our advertisements whether it be in our in-store flyer or on BestBuy.comWhile regrettable, we are not able to honor any pricing errors that may occur as per our Conditions of UseI apologize for any frustration this may cause, as I realize this may not be the answer you were hoping forHowever, if you have any further questions or questions, please don't hesitate to review our Conditions of Use." Below is our link to our Conditions of Use found in our site http://www.bestbuy.com/site/help-topics/conditions-of-use/pcmcat204400050067.c?i...⇄ Thank you

Dear Mr*** - The promotion that you are referencing was available on gift cards purchased through Cashstar. The $discount code would have been emailed to you had you qualified for the promotion. If you believe that you should have received the codes based on your purchase, you will
need to contact Cashstar at ###-###-####.Regards, Amy C

Dear Revdex.com, Thank you for making Best Buy aware of Ms***'s situationAfter communicating with leadership locally, they have informed me that Ms*** is currently working with the manufacturer to have her unit serviced. If she has any additional issues with her applaince, we ask
that she reach out to Lenny at the store local to her. Thank you for your time,Cassie EExec Res Sr

I am rejecting this response because:
Of course they won't find any orders with my name of info due to the transaction being fraud by my debit card being charged without my permissionHere is my case number from best buy *** as well as *** I was giving two different case numberI have files disputes with my bank already which was denied due to best buy stated it was me making transaction(It wasnt) I have files police report after being advised to do so at this point it up to best buy to do more investigatingThe numers on my bank statement from these transactions are as followed BESTBUYCOMAMOUNT 421.99BESTBUYCOMAMOUNT this is the only information I have from this transactionOf course it will not be in my name with my info because THE PURCHASE was not made by me who ever made this PURCHASE would not have my person information and I'm not sure how beat buy let this happen I just want my money returned asapPlease due further research I can send a copy of bank statement if needed as wellHere is the police report number 18-filed 3/8/I have done everything asked of me I just want justice please and thank u

Initial Business Response /* (1000, 5, 2016/02/09) */
Dear Revdex.com,
To change this, it would have needed to be within the 14-day period from the date of purchaseThat is the only time the contract can be altered and this is the same with all carriersUnfortunately, only AT&T would be able to make
this alteration and it would b up to their discretion
Thank you,
Dan ***
Best Buy Executive Resolution Team
Initial Consumer Rebuttal /* (3000, 7, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I call At&t and they told even though it's pass the days Best Buy can change itThey even told if you would have done it through At&t we would have fix it but Best Buy has to do itIf your employee would have stop chatting with other employee my contract would have been done rightShe ask times not times like I thought she didMy husband said she ask him once and me twiceOnce again At&t told they change it but best Buy refuse to do their jobThe days is a try out of the phone not the contract
Final Business Response /* (4000, 11, 2016/02/26) */
Dear Revdex.com,
I contacted the store and they reached out to their AT&T representative
They were unable to change the payment plan from Next to Next The only difference is how many months the phone is financed and when she can upgradeWhen Carmen reaches her 12-months, Sajid from the store has offered to help the customer do the upgrade and get the same benefits of having the next
Thank you

Hello,We have contacted the customer and initiated a refund in the amount of $back to her credit cardAdvised customer to allow 3-business to see the refund back into her accountThe customer was satisfied with the resolution, and Best Buy considers this matter resolved.Thank you,Anthony
W

Dear Revdex.comCustomer was credit the funds in the amount of to a Best Buy gift cardRefunds of returned items are credited back the same way the payment was made, per Best Buy's return policy.New card estimated delivery date is 12/20/UPS tracking # is:*** Thank
You Gail D.Beat Buy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Their response was prompt and resolved my issue completely I responded to an email sent from Best Buy advising them that I was happy with the result and appreciated their assistance.Thank you for your assistance in this matter, it was greatly appreciated

Dear Customer,The order was cancelled for open box item no longer available. Once a product has sold out it takes several hours for the Website to update the availability. Your PayPal account was refunded within minute of your order being cancelled, Best Buy did not collect any
funds related to this transaction. Please review Best Buy.com's Terms of Use for any further details We regret that the product was no longer available for you to purchase and apologize for any inconvenience and frustration this matter may have caused youThank you for your understanding.Best Buy considers this matter closed.Thank you,Larry S

I am rejecting this response because: what you are not understanding is that at the time of the JUNKOUT my ** was under REPAIR warranty!!! It had been repaired times wirgin monthsThere was NO NEED FOR ME TO RENEW THE HARDWARE PLAN that is why the store transfered everythg to the *** to begin with!!

I am rejecting this response because:
It did not say on the item it was a flash sale and was only for a limited time

I am rejecting this response because: While it is true they made contact with me, the issue is not yet resolved. I have accepted what they have offered, but it has not been delivered to me yet

Dear Revdex.com,Thank you for bringing this matter to our attention to be addressedAs described in the terms and conditions of the Gamers Club, "Gamers Club Unlocked membership cards may include a deadline by which you (or the recipient of the card) must personally complete enrollment in a Best Buy store
(not available online)Failing to enroll by this deadline will result in forfeiture of the paid purchase price and all rights to Gamers Club Unlocked membership." This information can be found by visiting http://www.bestbuy.com/site/global-promotions/null/pcmcat341800050017.c?id=pcmca...⇄ to the scenario, Best Buy will be allowing for a one time exception and refunding the original order for the $cost of the membershipPlease be advised that if the customer would still like to be eligible for the Gamers Club benefits, a new member ship will need to be purchased and activated in store before it expires.We apologize for any inconvenience this may have caused.Thanks,

Per our discussion, I will be sending the unit back to Best Buy, but if the laptop is not refunded within days of confirmed receipt via USPS I will reopen the case Thank you for responding

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding the complaint has been brought to our Executive Resolution Team for proper review. At this time we have reviewed the customers service history and reached out to the customer to
provide a resolution at this timeBest Regards, Amanda