Best Buy Stores, LP - US Headquarters

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** microwave oven handle repair request to our attentionThe 5-year warranty plans offered by Pacific Sales Kitchen & Home are provided the plan pamphlet at the time of the purchase and the
plan details the Terms and Conditions (T&C) of the plan on coverage benefits and exclusionsAs per the T&C of the plan under the “Exclusions of Plan”, it states the following: “Damage, warping, bending or rusting of any kind to the housing, cabinetry, outside casing or frame of the product or any non-operating part, including but not limited to plastic, or decorative parts such as hinges, knobs, door liners, glass, handles, masks, rack rollers, shelves, etc.;” We only offer this for clarificationBased on the T&C of the warranty plan, we would be unable to accommodate Mr***’s repair request on the microwave door handleMr*** has the option of returning to the store and requesting a prorated refund for the remainder of his warranty planThank you again for making Best Buy aware of this situationSincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus *** ** *** ***

Dear Revdex.com, Thank you for bringing Ms*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customerAt this time, the damage to the customer’s home is an insurance matter, and is being handled by Sedgwick, Best Buy’s damage claims
administratorThe customer will need to work with her claims adjusterRegards, Kathryn S

Dear Revdex.com, Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response and we maintain our position. Thank you

Dear Revdex.com, Thank you for bringing Mr***‘s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer We have spoken to *** directly and found a solution acceptable. Best Buy considers this matter closed
Sincerely, Scott M

Dear Revdex.com,Thank you for bringing *** ***'s concern to our attentionWe apologize for any possible inconveniences faced with the delay in receiving the proof of purchaseWe have contacted Mr*** directly with the requested documentIf requested, we can provide said document through the Revdex.com
but will refrain for customer privacy until requested. Best Buy feels that we have fully addressed *** ***'s concerns that were forwarded to your office in our previous response and we maintain our position. Nevertheless, please forward any additional concerns to our office and we will respond accordingly Thank you,Best Buy

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to hear about the problems you have experienced with the return of the SATA Cable and I
apologize for the inconvenience and frustration the matter has caused you. I have requested a check in the amount of $including tax for the refund of the cableThe check will take to business days to arrive. Please feel free to keep the SATA cable as well Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for the inconvenience this may have caused the customer. Upon reviewing Mr***'s case, we have found this matter has already been previously addressed by both the store and the Executive Resolution
team, both entities providing customer service gestures for the experience. At this time, Best Buy considers this matter closed Best regards,Kelsey F

Dear Revdex.com,Thank you for sending this for reviewI have spoken to the customer and we have came to a resolutionHer complaint has been documented under case ID *** and also has my direct contact information in case she needs further assistance.Thank you,Karla ***

Initial Business Response /* (1000, 5, 2015/12/08) */
Dear***,
Thank you for contacting Best Buy through the office of the Revdex.com about the difficulty you experienced with the replacement of your Sony TV, I am Larry S with the Executive Resolution Team at Best Buy
Corporate Headquarters
I am sorry to hear about the problem you had trying to get this issue resolved and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
Per our telephone conversation on 12/8/the TV has been replaced
Thank you for your patience and again, I apologize for your experience, as we do value your businessBest Buy considers this matter resolved
Best regards,
Larry S
Initial Consumer Rebuttal /* (2000, 7, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been provided with a replacement

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the Geek Squad Protection (GSP) plan cancellation and refund request to our attentionBest Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsExecutive Resolution Specialist Dave *** responded to Ms***’s GSP refund request when she contacted our corporate office and has provided a refund to their credit card accountExecutive Resolution Specialist Dave *** provided the following response to Ms*** via email and documented in case #***: *** NOTES 4/26/3:54:PM *** *** From: ***, *** Sent: Tuesday, April 26, 3:PM To: '***[email protected]' Subject: Refund Dear ***, As I mentioned to you on the phone, I have put in process a request to refund the charge for $for the GSP that you purchased in December. If for some reason, the refund does not go through, you and I will discuss alternate means of issuing you a refundThank you, Dave *** Thank you again for making Best Buy aware of this situationSincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,Thank you for sending this for reviewI have looked into the order and see that the cards were supposed to be delivered already activatedI have called the customer to gather gift card numbers so I can further investigate but had to leave a voicemailI left my direct contact information
so he can call me back at his convenienceIf the gift cards indeed not activated we will have to refund him.Thank you,Best Buy

I am rejecting this response because:I still do not have my microwaveIt has now been a month with no follow up information as to when I will even receive the microwaveThe $*** gift card is fine FOR THE STOVE, but not for the refrigerator and microwave inconvenienceAnd only if it can be applied directly to my credit card balanceIf not, then, no gift card It's kind of an insultEspecially since it wasn't even acknowledged your original response I would like to speak with someone (with some authority) directly

Dear Revdex.com, Thank you for your continued partnership with this matter. We have reached out to the appropriate teams to continue to resolve this for the customer. The teams involved handle special orders and are doing everything to take care of the customer. At this time the
Executive Resolution Team is having the DOD, Geek Squad Leadership and our Demand Planning team provide a resolution for the customer due to the logistics and special order purchase. Best Regards, Bethany H

Dear Revdex.com, Best Buy feels that we have fully addressed the customer’s 2-year Geek Squad Protection Plan’s expiration date concerns that were forwarded to your office in our previous response and we maintain our position. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Thank you, Dean *** Executive Resolution Specialist ###-###-####

Dear Revdex.com, Thank you for contacting us once again regarding this matterWe are sorry to hear of the continued setbacks endured by the customer Upon reviewing the purchase of the dishwasher we have verified that the customer did not pay for the dishwasher to be installedBest Buy may still install it but the customer will need to come back to our store to pay for the installation Thank you,

Dear ***,Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate HeadquartersI am very sorry to read about your experience trying to return the *** Fit and I apologize for the inconvenience
and frustration that this may have caused you. Pursuant our telephone conversation I am pleased to hear that *** repaired/ replaced the Fit under warranty. I have also requested a $** Best Buy Gift Card as a customer service gesture and invite you back for a better experienceIt will take to weeksfor the Gift Card to arrive and it will be mailed in a plain white envelope so please watch for it in the mail Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Dear Mr***, Thank you for taking the time to inform us about your poor experience ordering onlineWe apologize that this situation has caused you such inconvenience and we appreciate your patience as we worked towards a resolutionWe greatly appreciate your business and are pleased we
were able to reach a resolution that was acceptable to youIf you have any further questions or concerns please reach out to me directlyThank you.Sincerely,Alex S

June 28, To Whom It May Concern: Best Buy feels that we have fully addressed Ye Hu’s concerns that were forwarded to your office as a full refund has been processed for the orders in question Nevertheless, please forward any additional concerns to our office
and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the dishwasher purchased online for delivery to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsMs*** called our contact center today about the dishwasher purchase online (BBY01-***) and connected with call center rep VanessaMs*** was informed the dishwasher was on back order and the online order was subsequently cancelled with the credit or refund going back to the original form of payment As a customer service gesture and for a better Best Buy experience, we will be sending Ms*** a $** Best Buy gift card from our corporate office to enjoy some shopping on usThe gift card should be received in approximately to business days Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Hi Robert, I apologize for the delayI have sent you an email directly and hope we can resolve this issue for you soon. Sincerely, Kelsey FExecutive Resolution Specialist