Best Buy Stores, LP - US Headquarters

Dear *** - We have reviewed your Pebble Watch purchase from February of 2016. At the time you purchased the new Pebble watch, it was priced at $79.99. Our GSP fulfillment policy states that we will replace your item for the same item, or, we will refund the price you
paid. We apologize that there was confusion in the store the day you wanted to replace your Pebble watch, however, the refund to gift card that you received was correct, as you were refunded what you paid for the watch on February 20, 2016. Thank you for bringing this matter to our attention.Regards, Amy C

August 9, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns in the previous correspondence forwarded to your office on 7/31/and our position remains unchanged. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

October 2,
To Whom It May Concern:
Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as I spoke with Ms*** and was able to resolve all the concerns outlined in her complaintNevertheless, please forward
any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus
terrance.***@bestbuy.com

Dear Valued Customer,If you would like to cancel the order, please call 1-888-BestBuy for assistance in cancelling the order and receiving a full refund within policy.Thanks,

Dear Revdex.com,Thank you for bringing this to our attentionAfter researching this issue, I was able to confirm that the customer's eBay order was refunded on 02/08/The Paypal confirmation number is ***.Thank you for your time, and please let us know if you have any
questions.Best,Cassie E Exec Res Sr

I am rejecting this response because:
The response does not address my concernWhen I called best buy to inquire about this promotion, three of best buy's agents assured me that I qualify for this promotionAnd I have it in writing from of themMy complaint is about the lies best buy tells its customers and then they pretend like it never happened.Had they not lied to me, I could have easily canceled and reordered the next day to qualifyBut they lied to me and asked me to just wait to receive my gift cardAnd now they are pretending like nothing happened and refusing to even address the lies I was told in writing

Dear Revdex.com:Best Buy feels that we have fully addressed the customer's concerns in the response that was forwarded to your office, and we maintain our position. Nevertheless, please do not hesitate to forward any new information and we will respond accordingly. Thank you, Cassie EExec Res Sr

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding case has been brought to our executive resolution team for proper review.At this time, we have contacted the customer and will be offering a refund for the item that was not receivedWe
sincerely apologize for any inconvenience caused in this shipping error, and appreciate the opportunity to assist.Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11544168, and find that this resolution is satisfactory to me.Thank you for your assistanceI would like the complaint to be on their record as contrary to what they said, I can not be the only one who was sold a service that is not provided. L*** ** ***

Revdex.com:Thank you for the prompt attention to this matter and processing the refund I will monitor my statement and await the credit
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

12/05/2017To whom it may concern,As the customer did call in to report the items were not delivered, we were able to approve a re-shipment to replace the items. As of today all items have been delivered or picked up by the customer and we have confirmed they did receive the correct
items. Nevertheless, should any further issues arise, please feel free to reach out to us directly for assistance

Initial Business Response /* (1000, 9, 2016/02/03) */
Dear Revdex.com: While I can relate to the customer's disappointment over this missed opportunity, Best Buy outlines the Conditions of Use for www.bestbuy.com here:
http://www.bestbuy.com/site/legal-privacy-policies/conditions-of-use/pcmcat20440...⇄ /> Order Confirmation:
Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sellAt any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reasonWe may impose these limits on a per-person, per-household, per-order, or any other basisIf we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to usIf we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order
However, since we appreciate the customer's business, I have ordered a $** Best Buy gift card, which will arrive in 2-weeks via USPS in a plain white envelope
Best Buy considers this Revdex.com complaint firmly closed
Initial Consumer Rebuttal /* (2000, 11, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did not know about their policy, and appreciate the gift card

Initial Business Response /* (1000, 7, 2015/08/28) */
August 28,
To Whom It May Concern:
Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as a representative from our office already spoke with Mr*** and explained that
the rain check provides for the price but does not guarantee the product availabilityNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus
Initial Consumer Rebuttal /* (3000, 9, 2015/08/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not recall receiving any info in-regards to Rain Checks not providing the items listedI am not satisfied with this particular response and wish to further investigate itI recently called a local Best Buy In hopes of finding at least the TV listed but was told Best Buy will not be carrying the item any longer and it is discontinuedThus this tactic to get people into stores for a advertised sale has made my rain check uselessI am "UNSATISFIED" completely with Best Buy Stores at this juncture

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer Best Buy is unable to accept the customer’s TV for repair under the Geek Squad Protection (GSP) plan as it is expired, and
no claims can be made against an expired GSP planThe customer may pay for the repair, but he would need to determine if it would be a cost effective option for himWe will be sending a $** Best Buy gift card to the address provided to the Revdex.com as a customer service gesturePlease allow 10-business days for it to arriveBest Buy considers the matter closed Regards, Kathryn S

Dear Revdex.com (Revdex.com): Thank you for bringing *** *** concerns regarding the My Best Buy membership program to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsWe
contacted Ms*** directly and informed of the program terms and conditions, and informed we would be unable to reissue certificates earned that have expired As a customer service gesture, we have sent Ms*** a $*** Best Buy gift cardMs*** accepted the gift card as resolution Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,Thank you for bringing this matter to our attentionWe apologize for any frustration and inconvenience experienced during the order processAfter partnering with proper management teams, we found that the order cancelled due to our “Cancelled-Credit Card Operation”. This response
entails either the billing information was entered incorrectly or the bank was unable to verify payment at the attempted time of purchaseIf our customer has since verified the billing information with their bank, we would invite our customer to replace their order, as the order is cancelled and can’t be recreated at this timeFor help doing so, our customer can visit their local store, or contact us at 1-888-BestBuyThank you for bringing the error regarding the phone warranty terms to our attentionWe have brought this listed error to the appropriate teams for awareness and revisalUnfortunately, Best Buy is unable to extend the warranty term lengths as these terms are held by CCR, and not by Best BuyWhile we truly apologize for this inconvenience, Best Buys does state in our Terms of Use on bestbuy.com: “We try to be as accurate as possible with the information we present on the Best Buy PropertiesWe will make reasonable efforts to accurately display the attributes of the products we sellWe do not warrant that product descriptions or other content is accurate, complete, or error freePrices and promotions are subject to change, and may vary from those offered in our stores...Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispricedFor any of these reasons, we may cancel your order or we may contact you for instructions on the order.” Please be assured we are conducting the necessary internal follow up with the involved employees to ensure we’re providing the expert service we promiseBest regards, Shane MExecutive Resolution Specialist Best Buy CoINC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me The representative I spoke to was very understanding and offered to add an additional device that was represented in the web advertisement Thank you very much for the quick resolve to both Best Buy and the Revdex.com

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer The customer should have received ample communication from Best Buy, his carrier, and *** on how to proceed with an exchange as the
product was recalled in OctoberWhile the stipulations for exchange varied from carrier to carrier, Best Buy was accepting exchanges/returns on this item all the way up to the first week of JanuaryAfter this point, a final update was sent out to all existing Note 7s to make the phone unusable as it had been deemed a safety hazard We feel the customer was provided many opportunities to exchange the itemBecause these opportunities were not utilized while they were available, we will not be accepting any return or exchange on this particular itemAt this time, Best Buy considers this matter fully addressed. Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy Co., Inc

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolutionI spoke to the CustomerI apologized for the confusion and the misunderstandingThe Return is already being processed and expected back into
her account by early next week.The Customers concerns have been resolved.If there are any questions, problems or concerns, please feel free to contact us.Warmest Regards, Best Buy

02/19/2018To whom it may concern,Best Buy has reviewed this gift card history and worked with the customer to have this card re-issued. Due to the amount, this card will be re-issued as an electronic fund and delivered via email to an address elected by the customer. Nevertheless, should
any further issues arise, please do not hesitate to reach out for further support