Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused. The order provided shows the software has already been refunded to the customer. At this time, Best Buy feels this matter has been fully addressed
Sincerely,Kelsey FBest Buy

Hello Revdex.com, We are following up on our previous response to *** ***’s Revdex.com case When reviewing online orders for *** ***, both orders (BBY01-*** & BBY01-***) were cancelled as we received declined messages when attempting to process their purchases through the Pay Pal accountThe online orders had authorization holds on the Pay Pal account; however, both have expired on 11/30/and we never received or collected payment for the orders which have now been cancelled in our systemAuthorization holds are not charges or funds collected by our company when it comes to cancelled orders Based on our investigation, we would be unable to accommodate their request to send or ship the 2-items We recommend *** *** continue to contact and work with their bank or Pay Pal directly at ###-###-#### for additional assistance Best Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus

Hello MsConner,Thank you for contacting Best Buy through the offices of the Revdex.comMy name is Cassie and I work with the executive resolution team at best Buy CorporateYour communication was forwarded to me for review.Best Buy has a day return and exchange periodthsi
informatino is printed on the receipt provided to you at teh time of yoru purcashe, as well as posted at each register and onlineThere is reponsibility on the part of the consumer to evaulate teh product within thsi period of time. Becuase you had the television in your possession for so long outside the return and exchange period, Best Buy si not able to provide you with an exchange or a refund on your productIn an effort to remain fair and equal to all of our customers, we are not able to make exceptions to thsi policy.Thank you again for making us aware of your concerns.Kindest regards,Cassie EExec Res Sr

I am rejecting this response because:
You've got to be kiddingIt's as if she blew off my entire complaint I am disputing your inability to help with the dispute process of my charge with my Best Buy Visa I am a disabled person and was not able to get to the store and the store manager blew me off Now, my visa card, owned by or coupled with Best Buy refuses to dispute a legitimate claim. I cannot believe what a blow off your response it I expected so much.Please take the time to actually read my dispute and details included instead of just sending a pre-formate, corporate reply. You are discriminating against the disabled If a person cannot return a unit to the store you should assist to get it back there but I as only shunned and ignored throughout this entire process. Sincerely,

Initial Business Response /* (1000, 5, 2015/07/21) */
Dear Revdex.com,
Thank you for bringing this matter to our attention
As found in our "My Best Buy
Terms-":
http://www.bestbuy.com/site/global-promotions/my-best-buy/pcmcat309300050007.c?i...⇄ /> Section 1, Point 'E' Receiving points:
"All gift cards and prepaid cards are excluded from all bonus point promotions unless otherwise notedBonus points will not be multiplied."
The "Open Loop" gift cards are considered pre-paid and do not yield any bonus points
Best Buy will not be awarding bonus points for this purchase
Thanks,
Initial Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the response, but I respectfully disagree with the conclusion
I would like to emphasize the portion of your quoted response "unless otherwise noted." Per the terms of the promotion;
"4X POINTS OFFER:
*My Best Buy Elite Plus members get 4X base points on qualifying purchaseCoupon requiredOffer is non-transferableBonus points will not be multipliedBonus points awarded for Best Buy gift card purchases"
On your support forums, the items I purchased are referred to as "gift cards."
http://forums.bestbuy.com/t5/Other-Customer-Service-Support/Visa-giftcard/td-p/<...⇄ /> The items I purchased have an obvious "Best Buy" logo on themThey are located on the "gift card" rack
The coupon rang up and attached to the receipt during the purchase
A Best Buy support agreed in writing that I should be awarded the points(attached)
Open up the packaging and and on the card itself, on the back, says to go to "www.giftcardmall.com/mygift" for cardholder service/balance inquiries
I cannot find the terminology "open loop" anywhere in any of the terms and conditions referencedIn fact, a search on bestbuy.com only other, random products
I think it is obvious to see how easy it would be to think that I was in fact, buying gift cardsAt Best BuyUsing a Best Buy promotionThat said bonus points would be awarded on Best Buy gift card purchases
I recognize I may well be retaliated against and have my account shut down, but what is right is right
THank you for your time
Final Business Response /* (4000, 9, 2015/07/22) */
Dear Revdex.com,
Best Buy has followed policy on this matter and will not be rewarding bonus points for ineligible purchases
Thank You

Dear Revdex.com,I have spoken to the customers Dad *** *** since the customer is currently in EnglandAfter reviewing the funds it looks like check in the amount of $was mailed to the wrong addressWe will not be accepting a return on the computer but will still stand with refunding the
warranty and renewalThe customer's dad confirmed receiving the check in the amount of $299.99, we will overnight the $check and have it mailed to the correct address and address to dad per the customers requestThey should receive the check by the end of this weekConfirmation number is ***.Thank you,Karla ***

I am rejecting this response because:
I am fully aware of both options provided by Best Buy LLC - manufacturer and Geek Squad express These options are the reason I am contacting the Revdex.com.However, the manufacturer information as given to me by Geek Squad representatives was an illicit identity scam The Geek Squad express option referred me back and forth between in-store representatives and over the phone customer service over the course of months, neither claiming authority to help me but assuring me the other could.My complaint is that neither option actually resolved my issues, and so I am forced to submit a formal complaint - as Best Buy's offered resolutions were inconclusive as well as put me at risk I refuse to attempt either option again as I have spent nearly months contacting both of Best Buy's given options, and this is the second time over the course of a year I have had formal issue with Best Buy's customer service and needed external assistance to resolve what they could not.I appreciate resolution as soon as possible.Thank you,***

Dear Revdex.com, Thank you for bringing this to our attentionI have spoken *** *** and apologized for her HP laptop repair concerns. Due to customer experience, we have requested a Digital Coupon to assist with her laptop replacement request. Customer is satisfied. Thank
you,Dean ***Executive Resolution Specialist###-###-####

Dear Revdex.com, Thank you for bringing this matter to our attentionWe apologize for any inconvenience this may have cause the customerWe have verified that our warehouse may not have allocated a dryer to the fulfillment center in time for the original delivery dateUnfortunately this may have
caused the delay and forced the order to be rescheduled.Upon further research we have found that the customer requested his entire order be cancelled as we could not delivery in his preferred timeframeThe order was cancelled and the original tender should be credited within 3-business days.Thank you again for making us aware of this matterWe would suggest that the customer contact the store after returning from their trip to recreate the order for both washer and dryer.Thanks,

Dear Revdex.com,Thank you for contacting us regarding this matter. Best Buy is working with the customer on the repair of the television. According to the notes tied to this repair, we are in need of a service remote control to attempt to complete the repair on the television. 5/24/
has been established as the date/time for the next service appointment, but it can be rescheduled if the customer is unavailableWe will continue to work and partner with this customer to resolve the concernThank you,David M

I am rejecting this response because: I do not feel that a response of we will do absolutely nothing is acceptableI paid well over a hundred dollars for this service and frankly I do not feel like I should receive nothing for it due to a simple mistake that I have been more than willing to rectify by paying them the money owedAs I said before, my debit card number was stolen (for all I know out of their database) and when I attempted to fix the mistake I was flat out told to basically pound sandI would like either my money back or allow me to have insurance on my phone like I had paid for, for over monthsThis doesn't seem like an unreasonable requestThank you

Complaint: ***
I am rejecting this response because: I will not be satisfied until (1) I receive a confirmation from Best Buy or the delivery team that a check has been processed AND (2) I have said check in hand.
Sincerely,
*** ***

Dear Revdex.com,Thank you for the additional information regarding this complaint. It appears there was a discrepancy between the contact information on the order, and the contact information that has been provided to the Revdex.com. We did attempt to call the customer a number of times and requested call backs. We will be reimbursing the customer for the cost of the microwave. The reimbursement will be sent via check, and the request has been submitted. It can take 2-weeks for checks to be delivered.Thank you,David M

Dear Revdex.com,Thank you for bringing the consumer's complaint to our attentionBest Buy has contacted the customer and investigated their concernsWe have ensured that the online ordering problems were not specific to their account, but a security measure that prevents gift cards from being purchased
with other gift cardsWe have apologized and worked with the consumer to reach a satisfactory resolutionPlease contact us with further questionsBest Buy considers this matter concluded. Thank you, Alex S

Initial Business Response /* (1000, 5, 2015/09/22) */
Dear Revdex.com (Revdex.com):
Thank you for bringing *** ***'s concern regarding the range and fridge delivery to our attention
Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we
did not meet their expectationsOur Mount Vernon store (#***) and our home delivery teams provided an exchange and delivery of a new range and fridge for *** *** for 9/22/
Thank you again for making Best Buy aware of this situation
Sincerely,
Steven ***
Executive Resolution Team
Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2016/02/04) */
Dear Revdex.com,
Thank you for bringing this matter to our attention
We have thoroughly researched this unit with our Geek Squad Service CenterThis device does not qualify for a replacement, as only one service order was for hardware
replacement
If the customer has any further issues with the computer, please have him contact the New Hartford store for an appointmentThe customer has Geek Squad Protection through 06/06/
We consider this case closed and will take no further action
Best Regards,
Initial Consumer Rebuttal /* (3000, 7, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that my product does not qualify for replacement under the terms of the geek squad service planI as a customer am asking for recognition that best buy sold me a faulty piece of equipment and has failed to fix the issue for over a year and a halfI have tried on numerous occasions already to set up an appointment with the GM of the new Hartford best buy store and have been ignoredI was told that we would review my computer and he had the authority to waiver the lemon policy but every time I tried to set this up my calls were not returned and I was not contactedI proceeded on filing a complaint after I waited days for a 2nd call back and when I called the offer of talking to the GM was no longer available for some reason and I was offered a dollar gift card as the only repayment for my money spent and my timeI have given best buy and geek squad multiple occasions in a year and a half to fix my device or make this situation right in some way and have received back only a broken computerI spent money for a good and a service and have received a broken good and a service that has failed to meet its requirements numerous timesI am still seeking some form of compensation for my trust and 720$ that I placed in the perchase service that simply is not even close to what they said in store at the time of perchaseI have attached a file that shows the six service orders that have been on my computer and proof that it has been the same exact persistent problem every single timeJust because it took you a year and a half to replace a broken part does not mean that I should pay the concequencesI repeat my previous statement, I paid $for a good and a service and in the year and a half I've owned my computer I haven't been able to use it due to power up issues and their service has failed to repair the problem and I feel that this is unacceptablle
Final Business Response /* (4000, 9, 2016/02/05) */
Dear Revdex.com,
Best Buy feels that we have fully addressed the customer's concerns that were forwarded to your office in our previous responseWe maintain our position and will not be offering any compensation at this time
If the customer has any further issues with the computer, please have him contact the New Hartford store for an appointmentThe customer has Geek Squad Protection through 06/06/
We consider this case closed and will take no further action
Thank you,

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the ** TV purchase request from our online store to our attentionBest Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsMr
***’s ** online order (BBY01-***) was cancelled as the TV was not available to fulfill the orderThe online order customer paid price was $599.99; however, they were never charged for the purchase as there was a bank authorization for the amount/funds on the credit card, but no chargeWhen Mr*** contacted our contact center, they were provided a $** Best Buy gift card as a customer courtesy for the inconvenience they experiencedThe ** TV is now available with additional stock and if Mr*** would like to place a new order, they have the option of purchasing from our online store or any local Best Buy store would be able to assist in placing the order or calling our contact center at ###-###-####In addition to the $** Best Buy gift card, we will be sending a $** Best Buy gift card from our corporate office a a customer service gesture of goodwill and for a better Best Buy experienceThe gift card should be received in approximately to business daysThank you again for making Best Buy aware of this situationSincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus *** ** *** ***

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our executive resolution team for proper review. We are very sorry to hear about the describe difficulties experienced in replacing the customers
productWe have actively reached out to the customer and came to a resolution at this time. The proper leadership was also notified of the situation. Respectfully, Bethany H

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolutionI emailed the Customer and am waiting for a responseWarmest Regards, Best Buy

June 13, To Whom It May Concern: Best Buy feels that we have fully addressed Mr***’s concerns in a previous correspondence to him from our Social Media team At that time he was directed to work with the local store staff regarding his questions and it was
explained that online purchase may have some limitations. Additionally, we encourage the customer to work directly with Sprint regarding the services offered as wellNevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus