Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response and we maintain our positionNevertheless, please forward any additional concerns to our office and we will respond accordinglyThank you,Best Buy

Dear *** ** - As stated earlier, gift cards are to be treated like cash. We are not responsible for lost or stolen gift cards. We recommend that you file a police report regarding the theft of your Best Buy gift card, as Best Buy does not investigate stolen gift cards. Because the balance of the gift card is zero, we will not be able to reissue it. We understand that this is a frustrating situation, however, our position remains the sameRegards, Amy C

Initial Business Response /* (1000, 5, 2016/01/21) */
Dear Mr***
Thank you for contacting Best Buy through the office of the Revdex.com about the difficulties you had with the making your purchase on Best Buy.com I am Larry S with the Executive Resolution Team at Best Buy
Corporate Headquarters
I am sorry to hear about the difficulties you had with the website and I understand the frustration that this situation must have caused youWe value feedback such as this, as it helps us to identify problem areas that require immediate attention
Per our telephone conversation today 1/21/we were please to sell you the item you requested for the amount you originally saw on the websiteNotes were also submitted concerning error that occurred with the pricing and the conversation with the Supervisor and the Chat
Thank you for your patience and again, I apologize for your experience, as we do value your businessBest Buy considers this matter resolved
Sincerely,
Larry S
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Business honored the price listed on their website

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThe issue of miscommunication from the Best Buy Geek Squad staff was the true concern in the request for resolution, and Nick S assured me that the in-house employee matters involved would be handled internally, thoroughly, and confidentiallyI am confident that his response was true and accurate to the best of his knowledge and am grateful for his personal contact and assistanceI look forward to the continued quality service from Best Buy's Geek Squad during the remainder of my contract's time

Initial Business Response /* (1000, 5, 2015/12/23) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com regarding your negative return exchange experienceMy name is Tyrus *** with the Executive Resolution Team at Best Buy Corporate
Headquarters
I am sorry to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyI would like to know which store the item was purchased at and if you have the customer service pin numberI would like to reach out to the store and have them convey why you were treated in such a bad manner and we can definitely refund you your money back
***, again I apologize for your experience, as we value your businessThank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Tyrus.***@bestbuy.com
Sincerely,
Tyrus ***

Dear Revdex.com (Revdex.com): Thank you for bringing Mr***’s concern regarding the *** TVs purchases to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations when the TVs were
defective so soon after the purchase We do offer “open-box” products, so our customers can purchase a high-quality item at a discounted priceAn open-box product can be a floor model, refurbished merchandise, or a return, and is marked down accordingly often below our costEach open-box item is ensured to work just like new, and as a service to our customers, every open-box item is clearly marked with what pieces, if any, are not included, such as manuals, remote controls and peripheralsThey are never re-sold as new. It is neither the intention nor the practice of Best Buy to deceive our valued customers into buying damaged or defective merchandise We offer a 15-day return period that is printed on the purchase receipt and posted at our checkoutsIf the *** TVs purchased did not meet Mr***’ expectations, he has the option to return for refund or exchange Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,Thank you for forwarding Mr***'s concerns to usWe apologize for any frustration and inconvenienced causedWe will be in direct contact with the customer to find a resolution.Sincerely,Kelsey F

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to hear about the problems you have experienced with the MOTO GPhone and apologize
for any inconvenience and frustration the matter has caused you Per our phone conversation we have refunded you plus tax to the original form of payment. Please destroy or recycle the phone and do not return it Thank you again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Dear Revdex.com, Our records indicate that *** *** was refunded for this in the amount of $on 10/13/for order BBY01-***Please note that the funds will be applied to her account in accordance with how her financial institution normally processes credits. Thank
you, Dan S.Best Buy Executive Resolution Team

Initial Business Response /* (1000, 5, 2015/07/16) */
Dear Revdex.com,
The Plano, TX Best Buy store allowed the customer a one time exception to exchange the phone outside of her day period
The transaction occurred on 7/04/where the customer exchanged her *** iPhone 64GB Gold for a
*** *** Galaxy SEdge 32GB
Best Buy considers this situation resolved
Thank you,
Best Buy
Initial Consumer Rebuttal /* (2000, 7, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am completely satisfiedBest Buy worked to resolve my issue quickly and fairly

Dear Revdex.com, Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response and we maintain our position.If she would like us to reload her software back on the computer and repair the crack, we will gladly do soHowever, we will be unable to provide a refund.If she does not want us to do these things, we would ask that she pick up the computer since it is her property. Thank you

I am rejecting this response because:They should not be selling faulty product ..I'd see or imagine this type of thing at Big Lots Ollie's or Family Dollar but to send something without proper parts and under Best Buymy daughter could've burn the house down with the power adapter you included it was the type you'd find at a dollar tree & not an apple product, I will continue telling people in person & social media how bad the service was at Best Buy ..if I an turn a few away and word of mouth continues it will grow

Dear Revdex.com,Thank you for bringing this concern to our attentionWe have been attempting to work with our contacts at AT&TWe are waiting to hear back from them and as soon as we do we will be contacting the customer with our findings.Thank you,Best Buy

Initial Business Response /* (1000, 10, 2015/07/29) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionWe have verified confirmation of the $*** goft card offered to the customer and the acceptance from the customer of the gift card as resolution to the matterSince the
resolution was agreed upon by the client, Best Buy will create a new gift card and send it to the client to make good on the promise made
Best Buy will not be reimbursing for the remainder of the desired resolution as it is not within Policy to perform a return of the Geek Squad Protection back to the date of purchase
The gift card will take approximately 7-business days to arrive at the provided address and will arrive in an envelope not marked as from Best Buy to protect the contents
Best Buy considers this matter resolved and will take no further action
Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate the swift action that Best Buy took to rectify the issue

Dear Dr*** - As was previously stated, your phone can have the software flashed through a mobile repair center that has appropriate equipment to do so. Again, the issue you are experiencing with your phone is not one that was covered by your Geek Squad Protection plan, which is why we are not offering you a full refund. We're sorry to lose you as a customer but we are unable to offer a refund based on an issue that was never covered by the plan you had.Regards,Amy C

Dear Revdex.com,Thank you for bringing the consumer's concern to our attentionWe have forwarded the claim information to Sedgwick who have emailed the consumer to inform them that the claim will be handled by the third party insurance adjusters at SpiritFurther inquiries about the resolution of this claim can be addressed to Spirit for updatesBest Buy considers this matter concluded, thank you for your time.Sincerely,Alex S

Dear Leslie, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to hear about the problems you have experienced with the iPad and I apologize for the
inconvenience and frustration the matter has caused you Pursuant our phone conversation today April 5, it was agreed to a $discount on the iPad you received. The refund will be made back to your original form of payment and may take up to hrsto appear in your account. Thank you for your patience and again, I apologize for your experience, as we do value your businessBest Buy considers this matter resolved Sincerely, Larry S

Revdex.com:
Thank you for solving this issue for meI've read Best Buy's response in reference to complaint ID ***, and I accept their resolution of getting what I paid backPlease share with them that I still can't get over my frustration of staying on hold over the phone for hours (I'm sure they can prove it if they review the phone calls I made) and being lied to every time in a different wayI want them to know that so for other customers that might have this happen to them in the futureOther than using the gift card that they will send, I'm not sure I'd like to buy from them in the futureThanks again for all your help and please consider complaint *** closed

Initial Business Response /* (1000, 5, 2015/11/25) */
Hello Mr***,
Thank you for contacting Best Buy through the office of the Revdex.com about your Dust BusterMy name is Cassie and I work with the Executive Resolution Team at Best Buy Corporate Headquarters
I am sorry to
hear about the difficulty that you've had and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
Best Buy offers a day return and exchange period on all vacuum cleaners, but the customer must have proof of purchase to process the transactionThere is responsibility on the part of the consumer to keep record of their purchasesUnfortunately, Best Buy does not keep track of serial numbers, and so we are unable to track purchases this way
With that said, I must apologize for the delay you have experienced in receiving a reply to your letterThis is no more acceptable to leadership here than it is to youas a one time gesture of goodwill, and in hopes of giving you the opportunity to shop with us again I have taken the liberty of issuing a Best Buy store credit to the address provided in you r complaintThis will arrive via USPS in approximately two weeks
Again, I apologize for your experience, as we value your business
Thank you again for making Best Buy aware of this situation
Kindest regards,
Cassie E
Initial Consumer Rebuttal /* (2000, 7, 2015/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the business offer of a store credit but find unacceptable that the store would place back on sale a returned item without checking that it was in working condition and that the store manager would make the ridiculous suggestion I take the item to the manufacturer for repair when the repair would cost more than the original cost of the itemAlso it is standard practice by all businesses except Best Buy to offer store credit for any item returned without a receipt and only Best Buy charges a restocking feeI will spend the store credit but will never again patronized Best Buy due to their non-standard policies