Best Buy Stores, LP - US Headquarters

Dear Mr*** - We have reviewed our website and the information regarding the *** Note for Verizon and its lack of availability. This is a phone that is no longer being produced by ***, however, there are a small number of these phones still available. Because the phone
may still be available in very limited quantities in certain markets, it is still listed on our website. Please understand that *** mobile phone availability has been greatly impacted by the problems with the Note phone that has now been completely discontinued and recalled. We're sorry for any frustration this may have caused you. Hopefully *** will be making additional product available in the near future.Regards, Amy C

Dear Revdex.com,Our Best Buy Store #382 location in Golden Colorado has been trying to contact *** *** to resolve this matter and have left several messages. If the customer would be so kind as to contact the General Manager - Tyler at ###-###-#### we would like to get
this matterresolved as soon as possible.Thank you,Larry S

From: ***, Daniel Sent: Thursday, April 13, 4:PM To: '***@me.com' Subject: Best Buy Revdex.com Complaint Dear Mr***, Thank you for your time on the phoneAs we discussed, I did have the four returns on your report voided I
will also be forwarding your feedback about the experience to leadership over the Colonial storeAgain, I am very sorry if you were mistreated in any way Please let me know if you need any additional assistance Sincerely, Dan *** Senior Specialist | Executive Resolution Team

Dear Revdex.com, Thank you for forwarding the customer responsePlease know that we have worked with the provider who has offered to waive the early termination feeUnfortunately, there are activation fees that the customer will need pay for if she wants to active a line with any other provider Thank you

I am rejecting this response because: the 1st time I called, I was told about a riser part that was already en route to the service centerThe next time I called, there was no update providedThe 3rd time I called, I was told about expected partsOn the 4th call, I learned that the parts weren't ordered and thus *** hadn't shipped them yetToo many conflicting stories and inaccurate information + the track repair doesn't even work on geek squad & bestbuy websitesUnacceptable!

I am rejecting this response because:
I do not accept their responseThis is an on ethical and dishonest business practiceThe Kapersky was old software & the computer was no longer in useThe Best Buy agent even acknowledged by looking at her screen, that the software and computer were old and no longer being used She even told me that she was aware that I now use WebrootIt showed right on her screenBest Buy is deceptively bilking millions of customers through this unethical and dishonest business practiceWhen a customer such as myself speaks up and complains, they then dismiss me and defend their deceptive business practicesAfter I pay off my card I plan on closing out my account and will discontinue shopping thereBest Buy used to be a company I THOUGHT was dealing honestly, ethically, & professionally with customersIt appears making money no matter how deceptively is their intentionI believe I have a right to request this refund since the software and computer were old not being used and Best Buy was fully aware of this as the agent and the supervisor of Best Buy stated And in addition, as I stated earlier I did not give anyone the authorization to bill my cardYou are an unethical business Best Buy and you should be ashamed of yourself

I am rejecting this response because:I just got a phone call from Best buy today May 25th, that l am days past due on this charge...l thought still was not settled even though l was informed it would take to business days to clear the charges

Dear Revdex.com - As stated in our original response, we checked the item price on the Newegg ebay site and it was the same price that the customer paid for the item when they purchased it from Best Buy. Simply put, there is no price difference, furthermore, we will not be offering any compensation to this customer based on the way he is interpreting our price match policy. We do not price match any ebay storefront prices.Regards, Amy

Hello Revdex.com, We are following up on my previous response to *** ***’s Revdex.com case Our appliance escalation team provided a refund for Mr*** on 10/27/ Best Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because: I am pretty sure wasting 8hours on a Friday night waiting for my washer and dryer and never having received my washer and dryer, a phone call or anything from the business then having to return it because they refused to bring it for at least another week Is worth more than a **$ Gift Card

02/14/2018To whom it may concern,As a part of our transition to new antivirus options for our customers, a promotion was provided for Trend Micro - Titanium to customers who previously had Kaspersky antivirus. As this software did not meet the needs of this customer we have provided a one time
exception to replace this Trend Micro - Titanium subscription with years of Webroot Internet Security at no cost. Nevertheless, should any further issues arise, please feel free to reach out directly for support

Dear Revdex.com, Thank you for bringing this to our attentionOn 10/10/our StJohns, FL store processed a complete refund as requested. Thank you, Dean ***Executive Resolution Specialist###-###-####

Initial Business Response /* (1000, 5, 2016/03/14) */
Dear Revdex.com -
Best Buy has made a one-time exception and are replacing the customer's televisionI contacted Ms*** earlier today by telephone and notified her of our decision
Regards,
Amy

I am rejecting this response because:
As I stated, the phone was not damaged

Dear Revdex.com, Thank you for bringing the customer‘s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer We were have processed a refund for the desired settlement of $29.99. The customer was sent an email notifiying
of the adjustment made to the order. Best Buy considers this matter closed Sincerely, Scott M

I am rejecting this response because: The business knows what was the right thing to do .They knew the refrigerator before was a *** French door refrigerator, and it fit quite easily.Now a *** cu ft cannot fit and they never got back to me?I would like to Revdex.com to see the outcome of this complaint because best buy is playing games with me.I have a appointment for a re-delivery for the *** refrigerator for Friday may 6th .I hope this puts and end to all my misery .Not forgetting $in food lostWhich included my Grand-mother's insulin to treat her diabetes spoilt because of the refurbished refrigeratorThis I had to purchase out of pocket since she doesn't have insurance I should be suing Best Buy because my grand -mother almost died, due to the fact that she used the insulin that had gone bad . My sister lost all her baby foodI would like Best Buy to give me a coupon for the food I lostThen I will truly be justifiedfood everything was spoiltI would like Geek Squad to also give me a refund

Dear Revdex.com, Thank you for bringing this matter to our attentionBest Buy has investigated this matter and verified the email update was caused by human errorBest Buy has fixed the issue and feels this matter has been closed and resolved Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I contacted the District Manager of the Best Buy Store, Kristine *** at ###-###-#### At this point in time we're awaiting to see how the manufacturer of the notebook, ***, will be addressing the repair needs for the machine This is the second bad experience I've had with this particular Best Buy and I was not interested in store credit We could not find a way to place a monetary value on the time lost (transporting the computer for repair and not having a working machine).I have no intention of setting foot in a Best Buy store again, this is the bottom line

December 9, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as I have completed a $credit to the order in question. We apologize for any inconvenience this matter caused and Mr
***’s Gamers Club membership is fully active. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our executive resolution team for proper review. We are very sorry to hear about the described difficulties experienced in an effort to obtain a
warranty after the purchase date. We would like to apologize for any inconveniences that this may have caused. Upon reviewing the purchase and the associated order we confirmed that an extended warranty was not purchased during the online transaction During the customers return policy is the timeframe when we can add a protection plan on the product as long as the product is in working condition. Since the customers purchase is outside of that time period we are not able to assist in the request by adding a protection plan. We don’t offer an extended warranty on the specific product mentioned any longer due to certain vendor agreements. We would advise the customer to contact the manufacture to obtain service on the productBest Regards, Amanda H.Executive Resolution Specialist Best Buy CoInc