Best Buy Stores, LP - US Headquarters

Initial Business Response /* (1000, 10, 2015/07/11) */
Dear Mr***
Thank you for contacting Best Buy through the office of the Revdex.com about your poor experience with delivery from order number BBY01-My name is Tyrus *** with the Executive Resolution Team at
Best Buy Corporate Headquarters
I am sorry to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyI would like to offer you a 20% discount as a means to restore your confidence in Best Buy Co., IncI know that this will not take away from what happened but it is merely an invitation for a better experience with us
Mr***, again I apologize for your experience, as we value your businessThank you again for making Best Buy aware of this situationIf this offer is acceptable to you please feel free to email me at Tyrus.***@bestbuy.com
Sincerely,
Tyrus ***

October 21, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office in our previous correspondence of October 19, and our position remains unchanged. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing ***‘s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer Our warehouse is actively looking to communicate with our customer. We have left over messages to have *** call us
back to find a solution. We will continue to work with this customer should he communicate back to us Sincerely, Scott M

I am rejecting this response because:
We were not the ones who contracted with the delivery company, This was done through Best BuyIf we had known that the delivery company was not through Best Buy we would have most likely hired a company ourselves.. We have tried to work with the company who delivered the item, but they have been less than helpful in resolving this issue.By the way, they refer to themselves as Best Buy Home Delivery, so this should be something that should be addressed.Needless to say we will not be purchasing from Best Buy nor recommending Best Buy to anyone in the future

Revdex.com:
I do not know how Best Buy can say a sale is expired when I was on their app and it showed a sale and I clicked on it and the sale was wrong. I was baited into clicking on something I'm shopping for by showing a larger savings than what was actually there. This is disappointing but im not going to waste anymore time on this since they won't truly fix the issue
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Dear Revdex.com, Thank you for bringing Mr*** ** ** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer The customer’s delivery was delayed due to inclement weather in the area on the day of deliveryOne of our field
managers requested for a $Best Buy e-gift card be sent to the email address on the order number that was provided to the Revdex.comThe email address is *** and the email was sent on 2/2/The customer should check their spam folder if the email is not in the regular inboxThe email will be from the sender Cash Star, and not Best BuyIf the customer does not have the email, we can request that it be resent Best Buy considers the matter closed Regards, Kathryn S

Revdex.com, Thank you for bringing this to our attentionWe apologize for any inconvenienceThere was an issue with the shipping address, and the customer's Gift Cards were delivered back to our warehouseThis is not common, and when signed for at the warehouse triggered our auto-system to
reflect that the units were delivered and invoiced, and not returned I have issued a the total for all returned items was $I have issued back a financial correction totaling $for customer satisfactionThis was applied in a $credit to one order, and a $credit to the other, so please be aware the refund will appear in two parts Thank you again for allowing us to address these concerns Regards, Sarah L

Dear Revdex.com, Thank you for bringing the customer’s Geek Squad (GS) service concerns to our attention. I do apologize on behalf of Best Buy for any problem this customer may be experiencing regarding his *** washerUnfortunately, this product is out of his Geek Squad Service Plan
and GS service does not offer a cleaning service for mold Sincerely, Dean *** Executive Resolution Specialist ###-###-####

Dear Revdex.com, Thank you for bringing concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer. I tried calling the customer, but was unable to leave a messageI did send an email to her with details of the resolution for the issue
Best Buy considers the matter closed Regards,Kathryn S

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the GE laundry center purchased on May 24, 2016, to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectations when the first washer and dryer they selected for purchase on 05/11/did not fit their space in their home The GE space maker stackable laundry center *** *** re-selected on 05/24/(date on purchase receipt) is a special order item coming from the vendor for delivery on 6/6/Unfortunately, the GE space maker stackable laundry center arriving to our warehouse by the vendor has been delayed and we have rescheduled the delivery for 6/13/ We apologize again for the delivery delay and if our Kenosha store (#1191) employees did not inform them the GE space maker stackable laundry center is a special order item Mr*** has the option of re-selecting another washer and dryer for a sooner delivery or the option of keeping the current purchase in place for delivery on 6/13/If the GE space maker stackable launder center arrives earlier than expected from the vendor, we can work on expediting the delivery sooner Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to me.Dean from the executive resolutions team was very pleasant to work with and provided great service and an acceptable solution.Thank you to the Revdex.com and Dean for the help! Happy Holidays!

Dear Revdex.com, The Gift Card in question was send to the wrong address. An exception was made in this case and an E Gift Card was sent on 11/17/in the amount of $221.41. The Customer should check his email and find the card. If not in his inbox pleasecheck if it was sent
to a spam folder. We thank the customer for his patience and apologize for his experience. Best Buy considers this matter resolved. Thank you,Larry S

Dear Revdex.com - We have responded to *** directly regarding his concerns.Regards, Amy C

Dear Mr*** - We understand your concern that the dishwasher you purchased appears to have been previously installed. In researching the model that you purchased, we can see that the price you paid is less than 50% of the retail price. While I am unaware of the history of the
dishwasher you purchased, it is not uncommon for our associates to test a unit to ensure that it works before putting it out on the sales floor. This would be the case with a floor model, or an open box unit. Based on the price that you paid for the dishwasher, we are unable to offer you a further discount of $150.00, however, in the interest of good customer relations, we are willing to meet you in the middle and offer a $refund. Please let me know if you accept this offer and would like to take advantage of this refund. I would be happy to process the refund upon your approval. Regards, Amy

I am rejecting this response because: I neglected to include that I lost hours office timeAs my billing rate is $500/hr and I was not able to reschedule some appointments, I took a significant financial loss due to Best Buy installers who all stated they "could not install" and plumbers with the same responseThis, in addition to the damage done to my carpeting due to mud, leaves and debris brought in by these (yes, 13) Best Buy contractors, I feel that I am due more than an apology and demand damages for my lossesAs I stated previously, I cancelled the order, ordered from *** *** and had the washer/dryer installed in daysI placed the order on 9/28/and it took over a month before I cancelled this order out of sheer frustration and anger

Revdex.com:
I responded to Best Buy today and we worked out a satisfactory resolution. Thank you

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you very much for addressing this with the company. Calling their line got absolutely nowhere, but you have once again shown me that the Revdex.com is a great organization to get the attention of businesses!

Mr***, Thank you for your response, and I apologize if you may have received a negative impression from our response to the complaint. To reiterate, the price you saw on the 65" television was not correct, unfortunatelyThe prices of all of our products are determined and built within the specific SKU number they are assigned, and the price you saw was not for this productTherefore, we will not be honoring the sale price At this time, Best Buy feels this response firmly closes this complaint Sincerely, Kelsey FBest Buy Co., Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I do not have any contact details from the merchantThe status doesn't provide any phone or email address to follow-upWill appreciate if I could get the detailsIn any case the check can be sent over to my home address: *** *** *** *** San Ramon, CA 94583. Thanks

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to read about your experience with the *** Pre -OrderI sincerely apologize on behalf
of Best Buy for any inconvenience and frustration this may have caused youUpon investigation into your concern it has been determined that you were not eligible for a lease on this orderOur records indicate that our Mobile Team received a call on 4/25/2017requesting cancellation of the preorder so that the transaction could be handled in the store as you no longer wanted to wait for your order to be fixed and that the order was fulfilled at Best Buy Store *** transaction # *** ** *** *** Even though you did not qualify for the promotion the store made a onetime exception and significantly discounted the available components included in the promotion which you purchased. The sales tax is collected on the price of the phone and must be paid at time of purchaseThe amount of the tax does not change due to the length of the installment plan and cannot be refundedAs our records indicate you did not qualify for the promotion no further compensation will be offered Thank you for your patience and understanding. Again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolvedSincerely, Larry S