Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Best Buy feels that we have fully addressed the Customers concerns that were forwarded to your office in our previous response and we maintain our position.I have spoken to the Customer and stated that we would cooperate with law any enforcement investigation, but would be unable
to issue any type of refund or reissue of Gift Cards.Nevertheless, please forward any additional concerns to our office and we will respond accordingly.Warmest Regards,Best Buy

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused Our records indicate the remaining installation service was completed on 12/If this is not the case, we can continue to escalate with our appliance
delivery and installation teams to ensure the work is completed. At this time, Best Buy considers this matter resolved. Sincerely,Kelsey FBest Buy

July 12, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as I have spoken with the customer and reached a resolution and issued a digital coupon for them to replace their order.
Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

I am rejecting this response because:
We are not receiving the proper response from Sedgewick They are undercutting bestbuy's prices and it's impossible to replace the parts for the amounts they are showing We purchased this through Bestbuy and not Sedgewick They need to resolve this and try complaint is against Bestbuy since they broke the cabinets and have not provided a resolution Sedgewick is working on behalf of Bestbuy who is the responsible party The complaint is against the responsible party

Dear Revdex.com,Best Buy has investigated the consumer's concerns and provided our determinationThe promotion in question requires the trade in of a laptop/s in order to qualify for the promotional gift cardsSince the consumer's laptops were considered ineligible for trade in and therefore not traded in, we are unable to honor a promotion that requires said trade inWe apologize for the consumer's disappointment, however we will not be providing gift cards for a trade in that was not approved or completedThis is Best Buy's final stance on this matter. Sincerely,Alex S

Hello Revdex.com, We are following up on our previous response to *** ***’s Revdex.com case Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as 12/14/Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Respectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2015/08/06) */
Dear Revdex.com,
Best Buy will honor the advertisement by sending the client $** in the form of a gift cardThe gift card will not expire and can be used in store or on BestBuy.comWe apologize for any confusion or inconvenience this has
caused
The gift card could take 7-business days to arrive and will show up via local post office, in an envelope not marked as from Best Buy as to protect the contents
Thanks,
Derek
Initial Consumer Rebuttal /* (2000, 7, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This a great example of a company correcting their mistakeThat said, I hope they reword their advertisement to reflect a limit on when the first purchase using the credit card can be made

I am rejecting this response because:
I followed Bestbuy.com's instruction which told me to go to the closest store, a Bestbuy mobile in Menlo park mall, I got rejected, they told me to go to the big store, so I followed their instruction again, driving minutes to the big store, and was rejected again because they sent the wrong item. I was simply asking for a prepaid mail label, so that I don't waste another hour on their mistake, is that too much to ask?! Or best buy from the very beginning sets up all these troubles just to reject returns by hassling customers again and again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI'd like the check mailed to me at*** *** *** Kissimmee, FL,

Revdex.com, Thank you for bringing this to our attentionPlease know that I connected with the General Manager of our store who contacted the customerThey had a very good conversation, and there seemed to be a lot of miscommunication surrounding this situation which we apologize for The
customer called the store, 1-888-BEST BUY and ** and received so much information that there was several points of confusionThis lead to an overall misunderstanding The customer thought that she needed to return her TV, but wanted serviceWe did eventually iron this out and let her know that we could repair the unit, but it would take a while because the part was on backorderThe customer said that ** told them they had screens available; however, we do not attain these parts from ** direct At the end of the day, the customer returned their defective TV within the return and exchange period, and purchased a new TVThe customer is not as happy with their new TV as they are with the TV they returnedThe customer essentially is asking if we can give them back the TV they brought back for returnThat TV is out for repairThe GM said that he will keep his eye out for that TV to come back from repairIf we get it back, we will absolutely set the customer up with that TVThe GM is also keeping his eye out for other TVs that he could work on the price of as a gesture, that may be of better interest to the customer The customer has his information, and will be working with him direct Thank you again for allowing us to address these concerns. Regards, Sarah L

Dear Revdex.com,
Thank you for bringing this to our attentionI am sorry to hear the customer has had problems with her *** dishwasher
We have reviewed the customer's previous repairs and found the customer has only has completed qualifying repairsThe 3rd repair was recently scheduled
on 2/23/and still within the days for a reworkThe customer's dishwasher is currently covered under a Geek Squad Protection (GSP) Renewal warranty, which covers parts and labor costs to repair the dishwasher in the event it fails to properly operate during wear and tear, however the renewal plan does not include the original plan's No Lemon option
The GSP Renewal Plan's terms and conditions can be found on our website:
http://storage.bestbuy.com/geeksquad/terms/gs_renewal_plan/gsrenewal_2012_08_30_...⇄ /> Sincerely,
Dean ***
Executive Resolution Specialist
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Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the dishwasher purchase and refund request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations
Mr***’s dishwasher was received on the return and refunded back to the original form of payment on 03/08/The credit should appear on their billing statement within 1-billing cycles Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com: Thank you for this informationBest Buy adhered to all Terms and Conditions, as disclosed to the customer via e-mail at the time purchaseThe Terms and Conditions are located here: http://storage.bestbuy.com/geeksquad/terms/geeksquad_ps/geek_squad_ps_current_en...⇄ from
Section 12.B.I:We may also cancel this Plan for nonpayment of the monthly fee if you have purchased a Monthly Bill Plan (“Non-Payment Event”)If a NonPayment Event occurs, we will provide you written notice, via mail and/or email, of the Non-Payment Event and days to cure the Non-Payment Event, if curableIf the Non-Payment Event is not cured, the Plan will be cancelled retroactively to midnight on the last day of the month for which the last monthly payment was paid.As managing the payment obligations is entirely the customer's responsbility, Best Buy will not be honoring this request to reimburse or renew the customerThank you!

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolutionEnclosed within the email details making contact on Monday February 13th.Warmest Regards, Best Buy

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer We have submitted for a refund of $on the customer’s orderPlease allow 3-business days for the refund to be
processedBest Buy considers the matter closed Regards, Kathryn S

Dear Revdex.com, I am investigating this further with store leadership at the Strongsville, OH store and will respond shortly. Thank you, Dan S.Best Buy Executive Resolution Team

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear of the continued setbacks endured by our customer regarding this situationPlease know that we will be in contact with them shortly to address their concerns and provide an amicable
resolution. Thank you

Dear Revdex.com,Thank you for bring Mr***'s issues to our attentionWe apologize for any inconvenience and frustration the customer may have experienced.Upon reviewing the complaint, we have found Mr*** is already working with our team and an agreement has been establishedOur representative
working with the customer will follow up with the Mr*** directly with a final agreement in due time.Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy

Dear Revdex.com, The Customers concerns have been resolvedIf there are any questions, problems or concerns, please feel free to contact us Warmest Regards, Best Buy Dear Revdex.com, The Customers concerns have been resolvedIf there are any questions, problems or concerns,
please feel free to contact us Warmest Regards, Best Buy

Dear Revdex.com,The Terms and Conditions of Service and Service options is clearly outline on the original receipt the Customer received at the point of purchase.These terms state that for each claim, your Geek Squad Protection (GSP) Service Fee will be $59.99. I have included a
duplicate of the original receipt and have sent a copy via email to the Customer. In some States this fee is subject to sales tax. The charges the customer is disputing will not be refunded as they are within the terms specified in writing and the Phone is outside of our Published day return policyWe do sincerely apologies for any inconvenience and frustration, however Best Buy stands by its position. Please find a copy of the Duplicate Receipt attached with the GSP Service Fee highlighted in yellow.Best Buy considers this matter closed.Thank you,Larry S