Best Buy Stores, LP - US Headquarters

I am rejecting this response because: best buy never called me or emailed me to say that the gift card will be mailed out and they resolved this problem and apologized to me, just like their customer service responses to my calls, saying that the matter will be resolved and they never resolved it. They are liars. I will wait three weeks to see if the gift card is actually mailed out before I fully accept that this complaint is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me Too bad that it had to take the Revdex.com to resolve my issue I am no longer a Best Buy customer, this was an absolute nightmare situation and I wish that Best Buy would have acted much quicker to resolve the issue

Revdex.com, Thank you for bringing this to our attentionPlease know we have already worked with this customer on this issue and provided our final answerWe investigated the matter in full on our end, and show that Best Buy processed everything correct per SOPWe do not know what individual
used the customer's gift card information, and advised him that as he is claiming fraud, he must connect with the local authorities and open a fraud claimThis must be processed through the law enforcement channelsThey will reach out to Best Buy's internal contacts who will fully cooperate with their investigation Thank you Regards, Sarah L

Sent the following email to the customer:Dear *** ***: Thank you for contacting the Revdex.com about your Best Buy order concern. I'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for review***, I was very sorry to hear your
*** - Geek Squad Certified Refurbished - Gear Sorder was cancelled. I appreciate your concern and would like to investigate. If possible, can you reply to this email with the cancelled order number (BBY01-…)? With order number information, I will be able to find out why it was cancelled. Thank you again for bringing your concerns to our attention. I look forward to assisting in this matter.Sincerely,Dean ***Senior Executive Resolution Specialist###-###-####dean.***@bestbuy

Dear Ms***,Thank you for bringing this matter to our attentionWe apologize for any frustration this may have caused you or your familyThe Geek Squad Protection (GSP) plan, in this scenario, might allow you an exchange to a comparable item (if available) or a refund of the
original purchase price to a store creditIf the exchange is processed utilizing the GSP, the plan is considered fulfilled and our obligation under the plan are also fulfilledFor more information on the GSP plan, please visit https://www-ssl.bestbuy.com/usw/termsconditions/anonymous.Best Buy has offered service/replacement options to the customer that are aligned with the terms and conditions of the plan, as explained above, and considers this matter addressedWe would advise the customer to visit the store for assistance in utilizing the plan to the full benefit she she may be entitled toBest Buy will not be offering a full refund as the accessories and games are outside the return policy and the game console matter can still be addressed in store.Thanks,

08/24/2017 To whom it may concern, Best Buy has contacted the customer and issued credit as a one time customer service exception We now consider this issue resolved fully Nevertheless, please feel free to reach out to me directly should any further issues arise

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the gift card promot and online order purchase to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsWe contacted Ms*** and informed they have received the credit from our team member Amanda *** for a $credit to the order Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Revdex.com, Please know that we have talked to store management on thisWhat was offered was as an exceptionRegardless of what was processed, the customer would not have received a refundAn exchange or store credit was the only optionWe will not be refunding the funds back to the customer's credit card, respectfullyThank you Regards, Sarah L

I am rejecting this response because:
Best Buy could easily send out an emailed gift card to resolve immediately, which had been promised to me previouslyThey refuse to do so. I have stil not received any gift card for my refund via mail

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding online order #BBY01-*** to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations when Ms
*** was receiving Authorization Holds on their credit/debit card in the amount of $on the cancelled online order #BBY01-*** Our online support teams corrected the issue in our system on 09/29/and Ms*** will no longer be receiving Authorization Holds on their account As a customer service gesture of goodwill and a better Best Buy experience, we will be sending Ms*** a $*** Best Buy gift card to enjoy some shopping on usThe gift card should be received in approximately 7-business days Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because: We were contacted by Joanne on Monday who informed us that a damage claims adjuster from another company would be reaching out to us regarding the damage to our homeWe have not heard from that adjusterJoanne also requested additional information about the damage to the appliancesWe responded via email with a brief description, but indicated that we had sent a much longer description including pictures to Reynold ***, who we had previously spoken to regarding compensationWe have not heard back from herThis matter clearly does not have the full attention of Best Buy as it has been open with no resolution for weeks nowI feel that we are being pushed off since Best Buy has already collected the full paymentIf I do not receive the attention that this matter deserves, I will be contacting the credit card company to dispute the charges

Dear Revdex.com - Our terms and conditions for these promotions is listed at BUSINESS hours, not hours. What this means is that it can take up to 7-days for customer's to receive their certificates. The customer called in to get the certificate issued, which cancelled and reissued
the original certificate and has pushed back the amount of time that it will take for the customer to receive itWe're sorry that the customer was planning to make a purchase using the certificate during a sale, however, our timeframe is clearly listed on our site. We are not offering any additional incentives. Regards, Amy C

Dear Revdex.com,Thank you for bringing *** ***'s concern to our attentionWe have given the customer a call and discussed the situation with themWe have informed her of our steps to resolution and she is expecting her reimbursement check in the timeframe discussed.Best Buy considers this concern
resolved, however if anything comes up please forward to our attention.Thank you,Best Buy

Dear Revdex.com,The customer was informed that the request for an address change may not be successfulBest Buy can submit the request for package interception but there is no guarantee that this is a possibility due to the status of the order (i.eIn Transit).Our customer did receive the package and was
provided a $** gift card for the inconvenienceBest Buy considers this matter resolved.Respectfully,Ash EExecutive Resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, for future customers, please note, that this phone is still listed on their website as "new" Seems shady if they have no control over their vendor

Dear Revdex.com, Thank you for bringing this to our attentionI verified that on 4/2/2018, the Geek Squad Tech Support and Webroot Antivirus software plans were both canceledI am not sure why an email would have been promised and not followed up with, but I can assure you the plans have been
canceled. Sincerely, Dan S.Best Buy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. As long as this card is shipped to the correct address, being *** *** *** Virginia Beach, VA within the given time frame I think this completely fixes the problem and thank the Revdex.com and Best Buy for resolving this issue

Dear Mr*** - The two external hard drives that you reference share many of the same specifications, however, the reason that they have different model numbers and pricing is based on changes and updates to the design and the manufacturing dates. The less expensive model - NESN - has
actually been on the market longer and the NEBB model will replace it. All of the products that we sell go through this life cycle. This holiday season, Best Buy made the decision to offer "Black Friday" deals and pricing starting on November 8th. Due to this, many items that were Black Friday deals may have been out of stockWe're sorry that the lower priced hard drive was unavailable when you wanted to purchase it.https://corporate.bestbuy.com/best-buys-black-friday-has-arrived-hundreds-of-...⇄ Amy C

Dear Revdex.com,Thank you for sending this for reviewI have called the customer and have provided her a resolution which she is satisfied withShe also has my contact information in case she needs further assistance. Thank you,Best Buy

Dear Revdex.com, We have been unable to locate the original purchase information related to this transactionTerry from our Executive Resolution Team emailed Ms*** on 10/18/via email to obtain this information but has not received a response. Please have the customer provide the
customer service pin number for the original purchase, and we will gladly look into this further. Thank you