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Best Buy Stores, LP - US Headquarters

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Best Buy Stores, LP - US Headquarters Reviews (5986)

I am rejecting this response because:
They did nothing to take of my issue, they provided same documents that were unacceptable

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** fridge purchased from our online store to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsAfter receiving *** ***’s Revdex.com complaint, we contacted customer directly and provided a $credit to the fridge purchase price for online order #BBY01-*** *** *** accepted the resolution and credit Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Revdex.com, Thank you for bringing these concerns to our attentionPlease know that I have issued a refund back to the customer's credit cardAlthough the refund will generally post to the customer's account in a few days, do note that it can take 1-billing cycles to appear, depending on their
financial institution Thank you againWe deeply apologize for the experience, and appreciate the opportunity to assist Regards, Sarah L

Dear Revdex.com,Thank you for communicating Ms***'s concerns to our attentionWe apologize for any frustration or inconvenience caused to the customerWe unfortunately do not have any copy of a the customer's service history through Geek Squad substantiating the computer is defectiveWe advise the
customer to work with Geek Squad so that we can assess the condition of the computer to see what options we may have availableBecause the computer is outside of the return and exchange period, we will not provide a replacement computer or refund of any kind of this time.We also advise the customer that neglecting to pay a credit card bill may result in late fees, additional interest charges, and can damage her credit scorePlease note that choosing to forfeit payments in the future will only negatively impact the customer, being that Best Buy is not a financial institution.Best Buy and Geek Squad offer several services that may be beneficial to the customer, and we would welcome the opportunity to assist in repairing the computer in question.Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy

Dear Revdex.com, Thank you for bringing Mr***'s Geek Squad Service Plan cancellation concern to our attentionDue to the customer's concern, we have requested a $make good check and the customer should receive it within three weeks at his *** *** *** addressThank you,Dean
***Executive Resolution Specialist###-###-####

Dear Revdex.com - Best Buy considers this matter closedRegards, Amy C

I am rejecting this response because:- The best buy tracking site indicated that the item was no longer on back order and even provided a delivery date.- I spoke with representatives on the phone who indicated that the issue was not related to back order.- The representatives that I spoke with and the representative from the fulfillment center that left me a voicemail indicated that the issue was a problem with activation

I am rejecting this response because:
First and very important is the image that is burn into the image is "GMA 4" and further screen image that is from a program on TVI must say that the image is not from the area that I live inGMA is broadcast on channel in the greater metro areaAlso modern technology has a refresh rate that prohibits image imprinting on the screen due to frequency of it's refresh rateThat being said it leaves one to believe that the problem was created elsewhere than in my home or living areasince the set came from Best Buy, that appears to be the origination of the problemWhy would I assume anything else????????

Dear Revdex.com,Thank you for bringing this matter to our attentionIn response to the concern we contacted Sedgwick, which is the company that handles insurance claims for Best BuyIn this instance, Sedgwick is not the tendering party to the claim, but they are monitoring the progress of it. There
have been multiple attempts by both a claims investigator and the customer to contact one another, unfortunately, there has not been direct contact over the phone. We were informed voice mails were being traded.The tendered party for the claim is FSA Logistics. We advise the customer to continue to work with FSA logistics. If there are any continued issues speaking to a representative from FSA Logistics, we invite the customer to contact the representative from Sedgwick. They are more than willing to provide support and contact FSA Logistics on behalf of the customer.Thank you,David M

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI want to thank everyone for working to resolve this issueI will go to the Best Buy store within the next few days to resolve the rest of this issueI will look forward to many more years of buying from Best Buy

Initial Business Response /* (1000, 5, 2015/11/04) */
Dear Mr***,
Thank you for contacting Best Buy through the office of the Revdex.com about the Geek Squad GPS PlanI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters
I am sorry to hear
about your concerns regarding the misunderstanding of the GSP Plan and I understand the frustration that this situation must cause youWe value feedback such as this, as it helps us make decisions for the future of our company
After a complete review of the information provided it was found that the GSP Plan does clearly point out that coverage begins effective on the date of purchase
Please review the excerpt from the Terms and Conditions of the Plan Document:
" AGeek Squad Protection (GSP) - Plan Coverage
This Plan covers parts and labor costs to repair your product in the event your product fails to properly operate due to:
Defects in materials or workmanship;
wear and tear;
Dust, internal overheating, internal humidity/condensation;
Power surge/fluctuation;
Defective pixels for those products that have a pixel-based displayPixel repair will be based upon three (3) defective pixels throughout the entire display area;
Repair of image bufor all screens regardless of product category
Your coverage under this Plan is effective beginning on the date you purchase your product or on the date your original product was delivered to you as stated on your purchase receipt and will expire either one (1), two (2), three (3), four (4) or five (5) years from this effective date depending on the length of the Plan you purchasedYour Plan may auto-renew in accordance with Section O of this PlanThis Plan is inclusive of your product's manufacturer's warranty; it does not replace your product's manufacturer's warranty, but it does provide certain additional benefits as listed within this Plan during the term of the manufacturer's warrantyProducts must be utilized as the manufacturer intended as stated in your manufacturer's warranty
If you wish to review the entire Geek Squad Terms and Conditions Document please use the following URL: https://www.geeksquad.com/uploadedFiles/wwwgeeksquadcom/protection_plans/Geek_Sq... /> At each the point of purchase a customer purchasing a GSP Plan signs the Plan agreement, agreeing to these terms
Again, I apologize for your experience, as we do value your business
Thank you again for making Best Buy aware of this situation
Sincerely,
Larry S
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please see attached GSP Plan downloaded from the Best Buy websiteIt states that it will start after the manufacturers warranty expires.They use the word extended on their website, but it is notAny person with a high school education can read their website statements and the warranty and believe, in plain english this is intended to be an extension, after the manufacturers warranty expiresThey use verbage that gives the consumer the impression that they are getting an extended warranty, when in fact it is an overlapping warranty that does not extend the coverage for two years past the manufacturers warrantyPlease read the plain English language of the section 3a of the GSP Plan (attached)Then read the protection stated on the web page (attached) of the product I boughtIt cannot be any clearer that this answer from Best Buy is misleading and fraudulentThe email (attached) of my coverage, is for one year after the manufacturers warranty expires, NOT TWO Years that I paid for
Best Buy obviously needs an English interpreter for their own verbiage.I would like to believe that the Revdex.com can also read English and get the same impression I didIf not, WE, citizens and consumers of the United States, have no one to turn to except the legal system, and that is throwing good money after badBut if that is necessary to get these money hungry, fraudulent companies to do the right thing, so be itOne more reflection that they don't care as long as they get their moneyLie, cheat, steal from the consumerI really would expect the Revdex.com to shake their finger at Best Buy and tell them they are deceiving the consumerI would also expect the Revdex.com to forward this to the States Attorney to investigate under the consumer protection actWhere else can a consumer turn?
Final Business Response /* (4000, 11, 2015/11/23) */
Best buy stands by its position
Best Buy's Terms and Conditions clearly state
that the plan begins at the time of purchase

Dear Revdex.com, Thank you for forwarding the customer's responsePlease know that we will be contacting the customer directly to address this matter Thank you

Dear Revdex.com - We have processed a full refund of order BBY01-*** per the customer's request. We apologize for the delay.Regards, Amy C

Dear Revdex.com,Thank you for bringing this matter to our attention. The conditions of use for BestBuy.com state:"Order ConfirmationOur order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sellAt any time
after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reasonWe may impose these limits on a per-person, per-household, per-order, or any other basisIf we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to usIf we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order." As such, we are unable to provide the customer with additional funds for her orderAccording to our records, the customer has been refunded in fullwe are sincerely sorry for any difficulty that this order cancellation has caused. Kindest regards, Cassie EExec Res Sr

Dear Revdex.com,Spoke with *** *** and worked out a mutually agreed upon plan to get her computer repaired.Best Buy considers this matter resolved.Thank you,Larry S

Dear Revdex.com,We have been in contact with Mr*** and a plan that was agreeable to the Customer has been put into motion to get his iPhone repaired. Best Buy considers this matter resolved. Thank you,LarryS

Dear *** - We're sorry you were unable to purchase an item from our Black Friday sale. Best Buy's Black Friday ad items are all limited quantity with no rainchecks or substitutions allowed. Unfortunately, we are unable to make exceptions for any customers regarding this Black Friday ad
policy. Regards, Amy C

Dear Revdex.com: I have reviewed the purchase details, including the 2-Year Accidental Geek Squad Product Replacement coverage purchased.We cannot account for what another employee may or may not have disclosed verbally during the sale, which is why we proactively send this data to the customer via e-mail
and indicate the terms on their receipt as well.The receipt indicates that, "Terms & Conditions will be e-mailed to you and can be found at www.geeksquad.com/termsconditions."Via that site, customers may access complete Terms & Conditions for their plan.Here is the link to the relevant protection plan Terms & Conditions: file:///C:/Users/A1233217/Downloads/gsp_2014_10_26_to_2015_09_12_v9_english%20(4... Buy sends customers the terms and publishes them online; the customer is responsible for reviewing themPer these Terms & Conditions, the following exclusion is identified:"ADH Coverage does not apply to the following: cosmetic damage (e.g., scratches, tears, dents and broken casing) that does not otherwise affect or impede its functionality or materially impair its use; damage resulting from falling from elevated heights (e.g., decks, balconies, windows); damage from being run over by or falling from moving vehicles; damage from liquid immersion/submersion; secondary damage from use other than as the manufacturer intendedWe reserve the right to determine the cause of damage to the Covered Product and the applicability of ADH Coverage, based upon the condition of the Covered Product at the time of the claim."Best Buy is upholding the terms and conditions fully, which closes this matter

Dear Revdex.com,Thank you for your partnership in bringing this matter to the attention to Best BuyCorrespondence regarding this issue has been brought to our Executive Resolution Team for proper review.Best Buy would like to sincerely apologize for any frustration and inconvenience experienced in an
effort to obtain support for this purchaseUnfortunately, Best Buy does not support all account types and do not possess a way to make changes on this planWe would encourage our customer to call Sprint customer care for more details as we are unable to further assist with this requestWe again apologize for any inconvenience this may cause. Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

10/06/2017To whom it may concern,After review, we have extended the customer a one time customer service gesture to remove the return restriction. The customer is now welcome to return product from future purchases to our stores. Please note, future excessive returns may result in future
return restrictions and as this is a one time exception to our policy, we may not be able to remove restrictions in the future. Nevertheless, should further issues arise, please feel free to reach out directly for assistance

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Address: 1375 Polaris Pkwy, Columbus, Ohio, United States, 43240-6001

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