Benjamin Franklin Plumbing

Ty is very professional informative and courteous. He is an excellent representative for Ben Franklin Plumbing...

very knowledgeable on the issues and fixed my problem quickly.

Benjamin Franklin Plumbing worked diligently to accommodate my schedule. I had a corrosive hose on my washer faucet that needed replacing in order for me to have hot water for my new washer and dryer. Broderick P was very professional, pleasant, and has a wealth of knowledge and experience He completed the task very uneventful. I'm thankful that he was the 2nd shift supervisor working when I needed this assistance. Great customer service is very important and I would highly recommend Benjamin Franklin plumbing to anyone in need of plumbing services!

What a great experience - yes, it cost money and everyone hates spending money but to be pleased with the value of the money that was spent, to be happy that you called the business you spent the money on and to be satisfied completely with the work that was done makes that less bitter and a lot sweeter. I called, they came out the same day, got the problem solved and at what I feel was more than a fair price. I watched the technician (not that I had to mind you) through the process and was very pleased with the quality of work, expertise and professionalism. Great job Aaron and Benjamin Franklin Plumbing Port Saint Lucie.

Ben Franklin does a good review of the problem. They explained the estimate so that I understood what they will do for this price. They complete the work and clean up when done. I give a high recommendation for Ben Franklin

Casseywas the coolest.

Matt is very professional. He is excellet at his work and polite.

Bill S. is by far one of the best technicians we had! He was extremely thorough, very knowledgeable and professional. I would recommend him to everyone.

Very pleased with service call performed by [redacted]

All service personnel were polite, informative and caring. A rare quality in the service industry. We would tell everyone to call them for a repair.

Had Austin come in to do our annual maintenance on our plumbing. He was very courteous, well presented and knowledgeable in the products. We will be glad to have him return as our service guy. Thank you, Ben Franklin.

Great service! Fast and professional.

Not only did they say we need a service that will cost us thousands of dollars, but the plumber charged for a service that he should not have.

Our hot water tank was not leaking before the flushing service that he came to do as an annual thing, per them. But he did something and said we need to wait a month to call them and they will fix it. They gave us a price of over $500.00. This company representative have said multiply times she was issuing us a refund and over a month now and we have not gotten it.

The communication by phone was helpful, instructive and supportive. Dakota, who installed the water heater was also helpful and informative. I couldn't have felt better cared for and served.

I recently contacted Benjamin Franklin to resolve a water leak coming from ceiling of a downstairs bedroom. After making the necessary cuts into drywall (ceiling and walls) to assess the issue, they located the problem behind the upstairs shower stating the copper pipe had several leaks. They quoted me a fee of almost $2000.00 to repair. Since this was a rental property, and having had the water turned off pending repairs, I couldn't very well leave my tenant without water - so I agreed to have them repair.

I had contacted my home owners’ insurance immediately, but they were not able to arrive and assess before the plumber. At any rate, the following day I spoke to my claims agent to ascertain what my insurance company would cover. Ultimately, they will cover restoration of drywall, carpet, mediation, but none of the actual repairs to plumbing. So far, so good.

That said, the claims specialist reviewed the bill (which he felt was high) and requested specifics for the 'cost for labor to cut open the drywall only' as they do cover that part.

SO HERE IS MY ISSUE: They provided me with a lump sum receipt. I requested an itemized statement as I wanted to see EXACTLY what I had paid for. What they provided to the agent was not in sync with the 'Estimate for Repairs' I received. Although the total was the same, the line item naming was different which then shifted the cost of line items. I then requested how ‘labor’ is calculated - per hour? and how much? I was attempting to get to a number I could understand... The response was: '...we are a flat rate company- we don’t have a charge for “cutting drywall.” Things like access and cutting drywall are included in our up-front price for repairs.'

OK. All I want is a line item statement! How much did I pay for the service each step of the way? I am NOT comfortable with the 'up-front price for repairs', AND this response does not answer my question posed above.

Excellent service. I would consider Trever a good friend.

We've been customers of Ben Franklin Plumbing for several years and have always been pleased with their service, promptness and professionalism. We would highly recommend them to anyone needing plumbing services.

Could not be more pleased with the service Trever provided. Answered all my questions in an understandable manner and was very professional in proposal and installation.

timely, friendly and thorough check of all plumbing systems in my home.

We were satisfied with the promptness and the service we received from Benjamin Franklin Plumbing.