Bedroom Furniture Discounts

Dear [redacted],Bedroom Furniture Discounts deeply apologizes for the delay in shipment and delivery of our customer's merchandise, as we work closely with our delivery partners to ensure orders are picked up and delivered in a timely manner. The merchandise is currently at the local delivery company...

undergoing inspection, and the customer will be contacted the week of November * to schedule a delivery date and time frame.As compensation for the wait time, we offered the customer $150.00 to use for a future purchase, however the customer declined. Unfortunately, we are unable to offer the customer additional discounts on this order.Should the customer have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, they did have a technician call to come out and fix the bed.  I bought a new bed....not a use damaged bed.  They did compensate me $50.00.   They should have offered to replace the headboard at no cost.  They do have a return policy.....I would have to pay 30% restocking fee and shipping.  That would be as must as the bed is worth.
Very poor customer service.  Obviously they do not work as close with the delivery companies as they would like to think.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is already Wed, and no one has called me for possible delivery.  First, they said week of Feb *, then they moved to week of Feb **.  I will not wonder if they will move possible delivery to March... For an order placed and paid for in November!!!  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
Bedroom Furniture Discounts deeply apologizes for any inconvenience our customer has experienced, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected to ensure all items are in perfect condition and all necessary hardware/parts needed...

for assembly are available.The customer was scheduled for delivery on March **, 2016, however we were informed the delivery company was unable to assemble the bed, as the rails were missing metal inserts necessary to connect them to the headboard and footboard. We ordered the necessary hardware from the manufacturer to ship directly to the customer. The delivery company came to the customer's home on May [redacted] to assemble the bed, however the rails would still not connect to the headboard and footboard. We ordered brand new replacement rails from the manufacturer, which shipped on May [redacted] and are currently at the delivery company, who is working with the customer to coordinate a delivery date.
Additionally, we issued the customer a refund of $200.00 on May [redacted] for the overage she initially paid for. We apologize again for the inconvenience caused to our customer. Should she have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.
Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 Still not satisfied and probably will never be, tired of dealing with the same ** from this poor excuse for a business. They got me! Good for them! Drop it, do as you please. Looks like karma will have a field day with these people one day. Hope I hear about it. Please don't waste any more of my life with this [redacted].
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is already Wed, and no one has called me for possible delivery.  First, they said week of Feb *, then they moved to week of Feb **.  I will not wonder if they will move possible delivery to March... For an order placed and paid for in November!!!  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I would like to respond to the business response. I am far from happy about the outcome ar the way this was handled. I feel as if my money was stolen and that I am lucky I got my money returned. I placed an order with the company, received a paid receipt, showing that it has been approved my 3 different individuals and had my cash taken from my account. After several months, phone calls, letter and calls to lawyers and police, I finally contacted the Revdex.com. It was only after they were contacted that I was sent a check for the original amount. I wanted the order filled as promised. In the least I should have been paid interest for the money they held for several months. I still feel strongly that the company cheated me and were very rude and unhelpful in trying to resolve the situation that THEY created. It ruined my 6 week vacation and caused me a great deal of frustration and worry about even getting my money back.
I would like this printed in public record so that others may be halted from what we went through by using their company. I feel like [redacted] fighting a larger opponent but I would like to be heard!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As I have stated over and over again, I followed all the businesses rules about reporting damaged merchandise and want to return them. After lying about whether I followed the rules they have changed their story to say the merchandise isn't damaged. Even if it was not damaged I had the right to return this purchase according to their published rules. I maintain that I want to return this purchase and anything short of that is unacceptable and in violation of their own policies. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]A replacement hutch and arm chair has shipped from the manufacturer, and the customer will be contacted by our delivery partners to schedule a delivery date and time frame.Kind regards

[redacted] was super helpful and professional. She put my order through promptly and accurately. What a wonderful experience!!!

Dear [redacted],Discount Living Rooms is sorry to hear the customer is unhappy with the outcome of this order. The customer placed the order with us on March *, 2015, and the merchandise shipped from the manufacturer's warehouse on March **. Per our Returns & Cancellations policy...

(attached):- Any cancellation requests submitted 24 hours after the order is placed are subject to the Returns Policy below.- Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and  round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.You may also view our Returns & Cancellations Policy on our site: [redacted]. We also include a link to our Returns & Cancellations policy on all order confirmations sent to our customers immediately after placing an order with us. Should the customer have further questions or concerns, we encourage her to contact our Customer Success Team at [redacted].Kind regards

To Whom It May Concern,Discount Living Rooms apologizes for any inconvenience our customer has experienced.  In regards to the delivery time frame, we quote a delivery frame of 4-6 weeks. We also encourage our customers to carefully review the product details prior to checkout, as well as at...

the time of delivery. Per our Returns & Cancellations policy:- Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good condition. Thoroughly inspect the furniture prior to signing. In the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s). In addition, please take pictures of items in question and email them to [redacted] within 24 hours of your delivery. Do not accept damaged furniture.- Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.- Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and  round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.You may view our fully policy here: [redacted].We apologize again for inconvenience our customer has experienced. Should he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Andrian was a pleasure to work with especially with ensuring my delivery was delivered in a timely manner.

To Whom It May Concern,
Dining Rooms Outlet is sorry to hear [redacted] is not happy with his dining table. We strongly encourage all customers to note any damages on the delivery slip to document issues with delivery and/or furniture. Unfortunately our warranty does not cover post-delivery damages. Please find our full Returns & Cancellation Policy here: [redacted].Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good condition. Thoroughly inspect the furniture prior to signing. In the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s). In addition, please take pictures of items in question and email them to [redacted] within 24 hours of your delivery. Do not accept damaged furniture.Provided you note the issue on the delivery slip and photograph the items with issues and send us the photographs, the manufacturer will send replacement parts free of charge and the white glove delivery company will be able to bring the items to perfect condition. Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.
Dining Rooms Outlet would be happy to research local technicians in the customer's area to see if the damages can be repaired. If [redacted] as any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.
Best regards

GREAT JOB BEDROOMFURNITUREDISCOUNTS company!!!!
I am a very happy customer..order came so fast a lot earlier than what we expected.They delivered it and assesmbled.The people delivered our stuff are very professional.Very nice and very respectful....The quality of the item is the best...it'S VERY BEAUTIFUL.

Dear [redacted],Bedroom Furniture Discounts apologizes for the delay in scheduling the customer for delivery, as work closely with our delivery partners to ensure all merchandise is thoroughly inspected and deliveries are scheduled in a timely manner. We will revisit our Policies &...

Procedures with our partners to ensure they are carried out going forward.Bedroom Furniture Discounts unfortunately does not have a delivery partner based out of the customer's state of [redacted], however the company we use (based out of [redacted]) delivers nationwide. According to our records, the customer is scheduled for delivery on April **, 2015.We apologize again for any inconvenience this order has caused the customer. Should she have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:On 4/**  i was told that IF I cancelled the order there would be restocking fees, to which I responded my feelings of it being unfair business practices and how shady I think this was, that I felt someone else should be held responsible for a transaction where money was taken from me without delivery of merchandise(yet, at that time).  Then, no delivery...since this date. Did you decide unilaterally to cancel my order and charge me restocking fee?  Because expressing your abusive practice in a reply does not constitute a firm "[redacted]",  I never said that and I challenge you to produce anything to prove it (you won't be able to, because I NEVER did) Technically, I should still be wating for delivery as I never stated such "cancellation", except it has over a year (I think) and I am still merchandise less and with huge hole in my pocket.    I demand my money back, you guys are dishonest and making up stories.  Don't decide for me to cancel an order and keep my money,   that is called stealing. PROOF or REFUND.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,Discount Living Rooms apologizes for any inconvenience our customer has experienced.  In regards to the delivery time frame, we quote a delivery frame of 4-6 weeks. We also encourage our customers to carefully review the product details prior to checkout, as well...

as at the time of delivery. Per our Returns & Cancellations policy:- Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good condition. Thoroughly inspect the furniture prior to signing. In the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s). In addition, please take pictures of items in question and email them to [redacted] within 24 hours of your delivery. Do not accept damaged furniture.- Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.- Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and  round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.You may view our fully policy here: [redacted].We apologize again for inconvenience our customer has experienced. Should he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I never knew there was a 15 day return policy. They could have told me this long ago. Instead or arguing with me for months they could have told me right from the beginning that they would take it back. And if it's too late too take it back, why are they mentioning it at all now? Seems like they're just lying and coming up with excuses not to take responsibility for their mistake. They said because I still had it they couldn't do anything. Well i'm saying they cant take it back. So come and take it back and give me my money back. There are exceptions to every rule. That their technician doesn't know what he's talking about seems like a good reason to make an exception.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] was terrific! Cannot beat the prices. Furniture delivered earlier than expected...everything went smoothly....Anthony was a tremendous help and asset to the company.