Bedroom Furniture Discounts

We received our furniture and are so happy and satisfied with it
all! The delivery people were very good at coming in and setting up our
furniture with great care. They were professional, kind and good at what they
do. Very happy with whole experience. We received accurate tracking, phone
calls for delivery as promised and arrived at time as promised. We feel great
with the whole experience from start to finish; ordering on line, delivery and
assembling beds. Andrian,Thank you for your great customer care!
Sincerely,
[redacted]
”

Dear [redacted],
Dining Rooms Outlet is sorry to hear of our customer's frustration regarding his delivery time frame window. When the customer placed his order with Dining Rooms Outlet, he was charged a shipping fee of $150.00, as the order total did...

not meet our $999 minimum. This fee includes multiple inspections prior to delivery, as well as full assembly in the customer's home. 
The time frame established by the delivery company is set as a courtesy, and they do their best to keep delivery within this set time frame. Delays do occur due to weather, delays in previous deliveries and many other scenarios. Unfortunately, these delays are completely out of our control. Information about our deliveries can be found in the document attached, as well as on our website: [redacted].
We are unable to issue a refund of $150.00 to our customer. Should he have further questions or concerns, we encourage him to contact our Customer Success Team at [redacted]
Kind regards

To Whom It May Concern,
Bedroom Furniture Discounts is sorry to hear of [redacted]s frustrations regarding her order, as well as the damages that occurred. We are currently working with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery to...

our customers. 
Upon learning of the damages to the headboard, Bedroom Furniture Discounts contact Legacy Classic to order a brand new headboard, which shipped October ** and is currently in transit to the local delivery company for inspection. Additionally, Bedroom Furniture Discounts ordered a mirror from Legacy Classic at no charge to our customer. It was also shipped on October ** and is in transit to the delivery company.
Bedroom Furniture Discounts will work diligently to make sure the new headboard and mirror are delivered expeditiously and damage-free. Should [redacted] have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.
Kind regards

To Whom It May Concern,Bedroom Furniture Discounts deeply apologizes to the customer for the issues with the headboard that was delivered, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery, and all defects/damages are properly...

communicated to us as well as the customer. We will revisit our policies and procedures with our partners to ensure these standards are enacted going forward.On April **, the customer notified Bedroom Furniture Discounts of a chip in the headboard that was delivered that day. On May *, the customer was scheduled for a service call with a technician to fix the headboard, however the customer was not happy with the repair. We offered the customer compensation to keep the bed as-is, which she accepted on May **.Per our Returns & Cancellations Policy (attached), all orders cancelled after shipment has occurred are subject to a 30% restocking fee and round-trip shipping. You may also view these terms in full on our site: [redacted].Bedroom Furniture Discounts apologizes again for any inconvenience this may have caused the customer. Should she have further questions or concerns, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Great Service
Great Product
Delivery Team was great!, Especially Andrian who continually updated me on status of my order and awesome in getting delivery time that worked. Very persistent in getting a hold of me which was great.
Tom

Dear [redacted],Bedroom Furniture Discounts deeply apologizes for the delay in delivery. According to the delivery company, they will schedule the customer the week of February ** after 5pm. They will contact our customer the week of February ** to finalize a date and a specific time frame.Additionally, our Customer Success Supervisor will reach out to our customer the week of February ** to discuss appropriate compensation when she is back in the office.Bedroom Furniture Discounts apologizes again for the frustration and inconvenience this issue may have caused our customer. Should he have further questions or concerns in the meantime, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved as soon as I receive the missing support leg that was not provided when the sofa was delivered.  The technician DID inspect my sofa on March **.  He showed me what he was seeing.  He believes there is no structural damage but he has documented that the sofa is bowed.  The technician believes the leg will bring things back into line but he has noted the irregularity just in case I remain dissatisified with the quality and condition of the sofa.  
I hope the replaement leg/support is provided as quickly as possible.  I do NOT need a technician to install it as it should simply screw in.  
I AM dissapointed that I had to go to such lengths to get this issue resolved.  And I am PARTICULARLY frustrated that the issue was that the sofa was delivered INCOMPLETE and there was absolutely no way for me to know this.  And when I was told initially that I could NOT be helped...only to find out that the sofa was incomplete...anyone can understand my frustration.  
I am glad that good progress has now been made.  I will wait to see how quickly I get the support piece and if it corrects the condition.  So...my "acceptance" is clearly conditional upon those two things.
I DO appreciate the assistance of the Revdex.com, BedroomDiscountFurniture.com, Jackson Furniture and the furniture repair company.  
Sincerely,
[redacted]

Dear [redacted],Bedroom Furniture Discounts deeply apologizes to our customer for any frustration or inconvenience, as we are always disappointed to hear of damage to our customers' furniture. We work closely with our delivery partners to ensure all damages are promptly reported so we may...

order replacements immediately and deliver to our customers as soon as possible. We will revisit our policies and procedures to ensure these standards are carried out going forward.On August *, we received notification from our delivery partner that due to damages, the customer would not receive the dresser of the bedroom set, scheduled for delivery on August *. We informed the customer immediately, and have ordered replacement pieces, which are scheduled to ship from the manufacturer no later than September **. Once the pieces ship, we will work with our delivery partner to thoroughly and expeditiously service the dresser, and schedule the customer for delivery as soon as possible.We apologize again for the damages to the customer's dresser, and are working hard to rectify the situation. Should he have further questions or concerns, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom It May Concern,
 
Bedroom Furniture Discounts is sorry to hear that [redacted] is not satisfied with our course of action to resolve this matter.  As stated in our previous reply, we were advised by the furniture technicians at Justo Delivery who strongly believe that the bed can be repaired to perfect condition provided new slats and rails are received from the manufacturer, Coaster.
 
Bedroom Furniture Discounts has reevaluated this issue, and is working on getting a full refund approved for the customer.  We encourage [redacted] to contact our Customer Success Team at ###-###-#### for updates regarding her order.
 
Kind regards

Received exactly what I ordered. Andrian kept in touch throughout process with status updates and follow up after delivery. Would not hesitate to order from [redacted] again.

Dear [redacted],Bedroom Furniture Discounts apologizes to the customer for any inconvenience that was caused in regards to this order. We work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery, and will continue to work with them to...

execute these standards.On April **, the customer informed us of damages to the dresser, and sent in photos of the issues. At the time of delivery, the customer signed off that all merchandise was received in good condition. Per our Returns & Cancellations Policy (also attached):- Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good condition. Thoroughly inspect the furniture prior to signing. In the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s). In addition, please take pictures of items in question and email them to [redacted] within 24 hours of your delivery. Do not accept damaged furniture.- Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.You may also view our full Returns & Cancellations Policy on our site: [redacted].Although our standard 1 year warranty does not cover post-delivery damages, we have offered the customer compensation for the inconvenience, which was accepted on May **.Bedroom Furniture Discounts regrets to hear of the frustration caused to the customer. Should he have any further questions or concerns, we encourage him to contact our Customer Success Team at [redacted].Kind regards

Dear [redacted],Dining Rooms Outlet apologizes for the delay in delivery, as we work closely with our delivery partners to ensure all orders are delivered in a timely manner. Our records indicate that the customer is scheduled for delivery on August **. Should she have any questions or concerns...

in the meantime, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted],Dining Rooms Outlet is sorry to hear our customer is displeased with our practices. As stated before, the delivery time frame is established by the delivery company as a courtesy, and they do their very best to stay within that time frame. The customer's complaint has been formally documented for our records. Should he have further questions or concerns, we encourage him to contact our Customer Success Team at [redacted].Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10267779, and have determined that my complaint has NOT been resolved because:
 
I have contacted the business after reading the first response and they have done nothing. I have contract two furniture places and they both said the furniture was not new but sold as a used piece of furniture. Bedroom Furniture Discounts oringally offered me $100 off the mirror and I did not accept it becuase it would cost twice as much for it to be repaired. Although they are claiming to Revdex.com that they are working with me that is not true.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 My husband is a disabled veteran and cannot bend to look at the chair as they brought it in. they were aware he was disabled and did not offer to look at it for him, and they brought it in with no wrap or box or blanket on it. They put it against the wall so he could not move it to get behind it to see it. we have dealt with rude people and cannot get a corp number to call . I have sent several emails to the supposed CEO and no reply....
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,
Dining Rooms Outlet is sorry to hear the customer is not satisfied with our resolution. As previously stated (and referenced in our Returns & Cancellation Policy), only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts. 
Dining Rooms Outlet is happy to research local technicians in the customer's area to recommend for repairs. If the customer is unsatisfied with this resolution, unfortunately there is nothing further we can do to assist the customer.
Kind regards

Dear [redacted],
Dining Rooms Outlet apologizes for the inconvenience caused to our customer, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery. We are solely a distributor and not a...

manufacturer, and therefore do not stock merchandise. Since all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transport. When this happens it is noted and we take the appropriate steps to rectify the matter. 
On January *, we received a call from the customer reporting damages to 5 of the chairs that were delivered, one of which was taken back by the delivery company due to severe damage. Once we received photos and descriptions of the damages, we filed a claim with the manufacturer to have a replacement chair shipped to our customer, as well as scheduling the customer with a service technician to restore the remaining dining chairs to perfect condition. On February *, we received a notice of dispute from the customer's bank. Per our company policy, we put the replacement order on hold with the manufacturer and cancelled the service technician until the dispute is resolved. Once reversed, we will ship out the replacement chair and schedule the customer with a service technician as soon as possible.
We apologize again for any frustration or inconvenience this has caused our customer. Should he have further questions or would like to discuss this matter in more detail, we encourage the customer to contact our Customer Success Team at ###-###-####.
Kind regards

I must say communication was wonderful between Andrian, he was very helpful through the entire purchase process. My dining table was everything I imagined and more. It was certainly one of the best experiences I have had with my home furniture shopping. The delivery was very fast, communication was impeccable and the product is breath taking. I am certainly thinking of purchasing my living room furniture from the company as well. I highly recommend them!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They sent out a tech to my house who clearly noted all the issues and tried to fix them. Could not fix them so he left. Bedroom discount then sent out a second technician who basically instructed that this bed frame is completely junk and needs to be rebuilt, despite it being brand new. When bedroom discount saw the price of the estimate, they sent me an email stating because it was delivered in acceptable condition, they did not need to do anything else. So no matter what they say or do at this point I am not satisfied with their service. It took almost a year to get my entire order as it kept coming damaged and I finally got one that wasn't damaged at it still is defective yet no one will take responsibility. And now that they have seen how much it will cost to fix, they are no longer helping me. This is the absolute worst customer service.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]