Bedroom Furniture Discounts

Dear [redacted],
Bedroom Furniture Discounts apologizes to our customer for the damages to her bed, as we work closely with our delivery partners to ensure damages are promptly reported so we may expeditiously order replacements. We are solely a distributor and not a manufacturer, therefore we...

do not stock the merchandise. Since all of the furniture is ordered from the manufacturer to our warehouse and delivered to our customer, damage does occasionally occur in transport. When this happens, it is noted and we take the appropriate steps to rectify the matter.The customer refused delivery of the bed on the most recent delivery date of March [redacted]. We have ordered a brand new replacement from the manufacturer, which is transit to the local hub for inspection. Once inspected, we will expedite delivery to our customer. Should the customer wish to cancel, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costs. Per our Returns & Cancellations policy:
Any cancellation requests submitted 24 hours after the order is placed are subject to the Returns Policy below.
Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.
Returned items are never resold to customers, as they are no longer new; they are usually donated to charity
We deeply apologize for any inconvenience our customer has experienced. Should she have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.
 
Kind regards

To Whom It May Concern,
 
Dining Rooms Outlet is sorry to hear about [redacted]'s disappointment regarding the delay in her order.  We apologize for the lack of communication throughout the order process, and will revisit our Standard Operating Procedures to ensure...

all customers are informed of back orders and other delays in a timely manner.
 
We are processing a full refund to be sent via check to the customer's address on file.  For updates on her refund, we encourage her to contact our Accounts Payable Department at ###-###-####.
 
We apologize again to [redacted] for the inconvenience and lack of communication during the order process.
 
Kind regards

To Whom It May Concern,
Bedroom Furniture Discounts deeply apologizes to our customer for the poor delivery experience, as well as damages to the chest caused by our delivery partner. We work closely with our delivery partners to ensure all merchandise is properly unpacked and assembled at...

the time of delivery, and will revisit our policies to avoid damages in the future.Upon delivery, the customer noted the damage to the back panel of the chest. We ordered a replacement from the manufacturer, however the back panel that was delivered was for the nightstand, not the chest. We have ordered the correct panel from the manufacturer, which is scheduled to ship from their warehouse this week. We have also offered the customer a set of table lamps as compensation for the inconvenience.
We apologize again for the inconvenience, and should the customer have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.
King regards

Dear [redacted],TV Stands Outlet apologizes for the inconvenience caused to our customer regarding this issue. The customer placed an order for an entertainment armoire on February **, 2016, and received delivery of the merchandise on March **. On March **, the customer informed us that the TV...

console was smaller than what was advertised on our site. Upon further review, we determined that the customer was correct, as this collection is available in two different sizes. We have ordered a replacement for the customer, which is scheduled to ship out this week, and we will expedite delivery of the replacement to our customer.We apologize again for any frustration or inconvenience our customer has experienced. Should he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The business response is typical of every other response they made over 4 months.  They say they care about the customer but do zero to resolve the issue.  I waited over 4 months for a dresser that they quoted 4 to 6 weeks.  Every week I emailed to find out the status and every week they sent back an email saying they care about customers and they are looking in to it.  I think people need to know this is not a reputable company.  I have read other complaints where they offered $100 back to the customer.  I guess since I was nice to them, I did not get this prize.  This terrible company needs to be stopped. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is already Feb *, and no one has called me regarding any delivery.  I had called the company several times and in the past, and no one from the company had/has actually contacted me with updates. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received our furniture (love seat and sofa) in about a week or so. Very fast shipping and we opted for the free "white glove service" and they still set it up in the area of our choosing. Mark G[redacted] was very easy to communicate with over email, answering any Q's we had about our furniture and delivery options.

I have used Bedroom Furniture Discounts for couple times now and I have bought my master bedroom and living room furniture from this awesome store. I am very satisfied with the service provided and especially Wendy was one of the representatives that helped me place my order, she is awesome and order was placed very quickly. Also got great additional discount on my living room furniture, so we are very happy. Keep up the great service and I will definitely recommend this store to everyone in my family.

Dear [redacted],Bedroom Furniture Discounts is sorry to hear our customer is unsatisfied with this resolution. Although some of the time returned merchandise is donated to charity, this is not always the case. Some of our customers agree to accept returned furniture at a discount, and we are required to restock the merchandise in our warehouse. Additionally, customers who cancel after an order has shipped are responsible for round-trip shipping costs as clearly stated in our Returns & Cancellation Policy: [redacted]We encourage all our customers to read our Returns & Cancellation Policy prior to placing an order with us or any website. Upon placing an order, our customers agree to our Terms of Use, which can be found here: [redacted].Should the customer have further questions or would like to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted] is sorry to hear the customer is unhappy with our pricing. Due to a glitch on our website, the New Classic Power Motion Recliner Sectional Living Room Set in Mesa Black was incorrectly priced. Unfortunately, we are unable to sell the living room set...

at this price. The glitch on our site has since been fixed, and is correctly priced at $1,693.94.[redacted] apologizes for any confusion and inconvenience this glitch may have caused the customer. Should he wish to purchase this set or discuss this matter in more detail, we encourage him to contact our Sales Team at ###-###-####.Kind regards

I am so happy with Bedroom Furniture Discounts, they have many many selections of great quality furniture. They also work with Affirm financing and I got approved when all the other big chains turned me down. The website and application process in incredibly easy. Raquel and Adrian totally took care of me following my order through and keeping me informed by email and phone. They delivery guys where very fast, friendly and professional, I even got a call that they could come a little earlier which worked for me. They get an outstanding job done from me...thanks, my only furniture shopping source from now on.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausehere are the facts that were intentionally omitted from their response.full payment made 3/**/15, furniture was supposed to be shipped from [redacted] to [redacted].After determining that they repeatedly avoid answering to specific questions, I made a written request on 4/**/15 to cancel my order and issue a full refund. They send me an e mail back on the same day letting me know that their truck is on the way to pick up my furniture from the warehouse ([redacted]) coming week. I still wanted to cancel and requested refund. they replied they are forwarding my request. every thing untrue, no refund was processed. On 4/**/15 at 9:45 AM I rece a call from Nick, he apologized for the delay and explained that delay was due to not having all the pieces of furniture that I ordered, now they have all the pieces and they're already on the truck to be delivered to local delivery company on 4/**/15. When the order was placed everything was in stock so that they can get my money, until 4/** this was never shared with me.  I said I requested refund on 4/**/15. Nothing was done till then, so he threatened me to charge 30% fee. That is how much deceitful they are.On 4/** I received the e mail that my furniture is expected to be delivered to delivery company [redacted] on 4/**.this did not happen so I googled it to get their phone and called I was amazed how much I had been lied about 1. They told me no record, call on 4/** to check.2. 4/**. They did not received all pieces, missing dinning table. Just to be clear each piece has a build in delivery charges. I requested to ship all other items now and when table comes later ship that. They refused to do that.3. SURPRISE. I was under the impression that my furniture has been shipped from [redacted] to local local delivery company in [redacted], guess what this so called local delivery company is in [redacted] entirely in the opposite direction and way further from [redacted]. Next big lie:  on 5/*/15 at 11:21 am received an e mail from seller that their company had been calling me and left message on my phone to confirm delivery schedule their number ###-###-####. I told them that their is neither a miss call nor any message from delivery company but I will call them. When I called they were surprised a. They did not call meb. Their is no truck scheduled to go towards [redacted] at the moment. I told them that I was told by seller that it will be delivered on 5/*. They said they have none scheduled and check back with seller. I e mailed them back and was told they will check and will update me. Since then nothing.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Very happy with my purchase. Everything went so smooth, from the order to the delivery. Couldn't ask for anything more!

To Whom It May Concern,Discount Living Rooms deeply apologizes for any confusion and inconvenience the customer may have experienced. We strongly encourage all of our customers to review our Terms & Conditions when placing orders on the internet- our 'Click to Accept' terms page is attached. Unfortunately we are unable issue a refund of the shipping fees at this time, as these fees have already been incurred. Should the customer have further questions or concerns, we encourage him to contact our Customer Success Team at [redacted].Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The mechanism that was replaced is doing the same thing will not recline now last Friday the other side has malfunctioned. This is a warranty issue and needs to be replaced the manufacture has the warranty for a year. This is not from abuses of the furniture and the need to stand up to the warranty. This is nothing but faulty product that needs to be fixed. Why do you have a warranty if you dont stand behind it. I have not had this furniture very long and we only have myself and my husband living there it should hold up with not any issues. This is very fustrating that something you purchase new and malfunctions and you will not cover the warranty. Both the dealer and manufacture are liable to repair under the warranty they stated. I feel that we are getting the shaft why did we purchase this due to review of high quality furnityer and the warranty this was not a cheap set to purchase. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At the beginning I was bit skeptical of buying a furniture from an online place that I knew little about it. However, I am glad I tried it. I saved a bunch of hundreds of $$$ as their prices were much cheaper than [redacted] itself. The support over the phone and e-mail was very good. The only downside was that we had to wait a little longer than if we would have bought it from the store, but luckily we were not in a hurry so it didn't hurt to wait.
The shipping went smooth and very quick. Although the driver encountered some issues on the the delivery date he offered to come next day first thing in the morning (7:30am) and so he did.
This website and the folks that works with it are legit. I have saved the website in my bookmarks and next time I need furniture it will be my 1st stop.
I was so pleased with the experience that when Jade asked me for a review I didn't hesitate. Thanks.

From the moment I called the company to the time the furniture was delivered I have nothing but positive things to say. Ali monitored the shipping progress and the delivery men were professioanl and concerned with all aspects of the delkvery.

First class service, great products and great prices! Anthony R. in the customer service department is fantastic, responded to all my emails immediately and made sure I was informed about the delivery every step of the way.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 My husband is a disabled veteran and cannot bend to look at the chair as they brought it in. they were aware he was disabled and did not offer to look at it for him, and they brought it in with no wrap or box or blanket on it. They put it against the wall so he could not move it to get behind it to see it. we have dealt with rude people and cannot get a corp number to call . I have sent several emails to the supposed CEO and no reply....
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I was hesitant to order furniture online. We purchased the Prentice Bedroom Collection from Signature Design by Ashley Furniture. I read a lot of reviews and decided to go for it. Per a few others reviews I was prepared for a wait. We were fine with that because it gave us time to move and clean out my daughters bedroom. The big savings was so worth it! It took around seven weeks from the time I placed the order to delivery and set up. Speaking of delivery...The delivery guys did a great job. They were on time and very respectful and helpful. We will definitely use bedroomfurniturediscounts.com again!! A+++ The furniture is beautiful and the exact same suite we looked at and almost purchased from our local Ashley Furniture Store. So happy we found Bedroom Furniture Discounts!!