Bedroom Furniture Discounts

Dear [redacted],The customer was scheduled for delivery of the replacement chest on October *. We will issue a full refund to the customer should she reject the piece upon delivery due to damages, as we reserve the right to restore damaged pieces, per our Returns & Cancellations policy. Otherwise, the customer may return the piece within 15 days of receipt for a refund of the purchase price minus a *0% restocking fee and round-trip shipping costs.Should she have further questions or wish to discuss this matter in more detail, we encourage the customer to contact our Customer Success Team at [redacted]Kind regards

Dear [redacted],Discount Living Rooms deeply apologies for any inconvenience caused to our custoemr, as we work closely with our delivery partners to ensure all damages are dealt with expeditiously, and to communicate this information with our customers and ourselves. We will revisit our...

policies and procedures with our partners to ensure these standards are carried out going forward.Although we quote a 4-6 week time frame, delays occasionally do occur. When this happens, we communicate this information to our customers and inform them when they can expect delivery.  Unfortunately, we learned of the damage much later in the process than is acceptable with our partners, and we apologize for the delay of this information to our customer. We are currently working with our delivery partners as well as the manufacturer to order a brand new replacement to deliver to our customer.Per our Returns & Cancellations policy (attached):- Any cancellation requests submitted 24 hours after the order is placed are subject to the Returns Policy below.- Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and  round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.- We stand by our products. You will not be charged for the redelivery of any previously damaged products. We reserve the right to fix damaged or defective pieces at our discretion.You may also find our full Returns & Cancellations policy on our site: [redacted]At this time, we are unable to issue a refund to our customer, as a chargeback has been initiated with her bank. Upon dismissal of this dispute, we may either order a replacement and expedite delivery to our customer, or we may issue a refund minus the 30% restocking fee and round-trip shipping (per our policy).Should the customer have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted],
Dining Rooms Outlet stands by our Returns & Cancellations policy, as our management team has determined that the merchandise has naturally occurring variations. By rejecting the furniture delivery, customers are not necessarily subject to a full refund, depending on the nature of the rejection. In this case, should he wish to cancel the order, the customer would be subject to a refund minus the restocking and shipping fees. 
Should the customer have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.
Kind regards

Andrian helped me with the order. I am very happy with the purchase. the product is great and the service is very professional.

Bedroom Furniture Discounts was truly a great buying experience! Jade was an amazing sales person who not only was attentive to our needs, but truly cared about our satisfaction. We had a bit of an issue with one piece of furniture but upon bringing the issue up with Jade, a new piece was sent out within a week, free of charge. Jade also took the time to email tracking information as well as ensured our satisfaction after the arrival of the furniture piece. Bedroom Furniture Discounts as well as Jade, truly sell high quality materials at a great rate, as well as show great care for your satisfaction. We will most definitely be using this company again!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After a huge amount of dodging the issue, the business finally responded and proposed a resolution as described in their response, but this happened only after I arranged a three-way call with the business and my credit card company's dispute resolutions mediator. I also needed to contact the business's [redacted] and [redacted] directly via [redacted] after I was unable to get the attention of the line staff. Prior to those interventions, several of my phone messages and emails went unanswered, and promised follow-up emails from the business were never sent.
An additional, unacceptably long delay was caused by the business's failure to re-order the mirror from the manufacturer in a timely manner, after the original mirror was damaged in transit by the business's subcontractor prior to delivery. It apparently took Bedroom Furniture Discounts nearly two weeks to order the replacement mirror. Once the mirror finally shipped (surprisingly via standard, rather than expedited, shipping), the mirror was finally delivered to me and installed today. The replacement for the defective nightstand was also delivered to me today.
However, the agreement with the business was that the dresser would be repaired by the delivery agent ([redacted]) when the other items were delivered. The [redacted] employees who came to my home had not been informed of this, and they told me that they are "just delivery guys," not furniture repairmen. [redacted] at the Bedroom Furniture Discounts business is currently trying to arrange a repair visit today; if she is unable to do this, despite her absolute promise that the repair and the delivery would take place the same day, I will be forced to take a third day off from work to accommodate the additional service call.
The business's [redacted] offered me a $100 store credit toward a future order, but I will certainly not be giving my custom to this business again. Based on my insistence yesterday, [redacted] promised to send me a $100 Amazon gift card in partial compensation for the mess (not including the failure to repair the dresser today, if that ends up being the case). I frankly do not find this to be adequate compensation, but I recognize that this is probably the limit of [redacted]'s authority.
Given the number of issues with this order and the repeated failure to address them promptly and professionally -- including the long delay in ordering the replacement mirror from the manufacturer and the failed communication with the delivery/repair company today -- I am not convinced that the business's assurances about renewed focus on customer service are sincere.
 
 
 
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Sincerely,
[redacted]

Dear [redacted],According to our records, the customer received delivery of her furniture on May *, 2015. Should the customer have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

I was leery to order furniture on line, but gave it a chance because the price was much lower than the local furniture store. The furniture is beautiful, I had a piece that was missing and a piece that was damaged, I emailed Mark G[redacted] and within 10 minutes he got back to me and ordered the pieces, within a week I received the replacement pieces. I will definitely be a repeat customer.

I found the perfect dresser and chest for my grand daughter. BFD's website is easy to manipulate. I called for a discount and got it--great customer service and the option to participate in their financial plan via Affirm was great. Delivery was as noted and the white glove service was excellent. When I saw her furniture I was overjoyed--it was beautiful. My daughter and son-in-law loved it--these pieces are strong and sturdy and will last her a lifetime. I've already picked out my next purchase!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am responding to the letter sent from Bedroom Furniture Discount, Order Number [redacted]. This letter is dated October *, 2016. After placing my originalOrder on August **, 2016, I received my chest on September **, 2016. While the deliverymen were coming up my stairs with the chest, one of the men slipped and the chest hit the railing and chipped the chest on the outside of the top drawer. The chest was removed from my house and sent back to their company. I wrote dozens of emails to the Manager's Asif H[redacted] and Altair B[redacted] of Bedroom Furniture Discount asking them to credit my visa. I told them specifically that I did not want the chest repaired. My requests were ignored.  Now I know why they ignored all my emails. They were waiting for the chest to be repaired. If I don't accept the repaired chest, I get charged a restocking fee and round trip shipping costs which is outlandish!!!. I don't feel I should accept the repaired chest. It was the fault of one of their deliverymen. I want my visa credited which they won't honor. I have been requesting that my visa get credited since September [redacted] when their deliverymen fell and the dresser hit my railing and nicked the chest badly. If I do accept the chest, and the repair isn't to my satisfaction, then what????  I am 74 years old, and this is the first time a company rejected crediting my visa for the full amount of $1,097.10 when it was their fault!![redacted]  
 
 
 
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Sincerely, [redacted]

It was such a pleasure dealing with Bedroom Furniture Discounts. The furniture is great quality with the best prices.
Most importantly, the customer service is exceptional.
Mark M[redacted] provided the best customer service I have ever received from any company I have ever dealth with online. The constant communication regarding the status of the order was incredible. He was the reason why I did not hesitate to order my bedroom furniture online as I was very nervous doing so in the beginning. He was very pleasant and prompt in any questions or concerns I had regarding the order.
The furniture arrived in excellent condition and was delivered in a timely manner.
I would highly recommend Bedroom Furniture to all my family and friends.
I am so happy with the order and love love my new bedroom furniture!
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Dear [redacted],Discount Living Rooms apologizes for any inconvenience the customer has experienced. The customer placed her order for living room furniture on November **, and received delivery of the merchandise on December [redacted] Upon delivery, the customer refused the sleeper sofa, as it was the...

incorrect color. We are working with the manufacturer to file a claim and deliver the correct item to the customer. Once the item is available at their warehouse, we will expedite delivery to our customer. Should she have questions or concerns in the meantime, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted],
Discount Living Rooms is sorry to hear the customer is unhappy with our resolution, as we strive for 100% customer satisfaction. The customer emailed us to cancel her order after she realized she ordered incorrect items. Per our Returns & Cancellations policy...

(attached):- Due to differences in the resolution of computer monitors, as well as differences in lighting conditions in photographs, images of products displayed on our website may differ in color to the items you receive. Furniture is often photographed in bright, sun-filled rooms, and may look different in your home. We work directly with manufacturers to obtain the highest quality photographs and display our merchandise as accurately as reasonably possible.
- Any cancellation requests submitted 24 hours after the order is placed are subject to the Returns Policy below.
- Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and  round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.
The customer was issued a refund of the purchase price minus the 30% restocking fee and round-trip shipping costs on October **, 2015. Should she have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.
Kind regards

The entire process from start to finish was very easy. The gentlemen who delivered my furniture worked very quickly, but were also careful when unpacking & assembling. I plan to use this service again in the future & would highly recommend Mark G[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I did not received the items in the time frame indicated by business at time of purchase.   The business has not agreed to issue a full refund. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Dining Rooms Outlet is sorry to hear the customer was not happy with the furniture that she ordered. On January *, the customer placed an order for a dining room and bedroom set. The customer was scheduled for delivery on February *, and refused delivery of the dining set and the...

chest and chesser of the bedroom set. Upon investigation with the manufacturer, there were no major damages to the merchandise, as the furniture is meant to have a distressed look. The local delivery hub touched up the scratches to restore the merchandise to the manufacturer's standards. Per our Returns & Cancellations policy (attached): - We stand by our products. You will not be charged for the re-delivery of any previously damaged products. We reserve the right to fix damaged or defective pieces at our discretion.- Furniture with a distressed finish may have marks, spots, scratches, and/or other distress marks that are intentionally made by the manufacturer to achieve a "distressed" look. These are not considered damages or defects.- Any cancellation requests submitted *4 hours after the order is placed are subject to the Returns Policy below:- Orders may be returned within 15 days of receipt for an exchange or refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costs each way. We attempted to re-deliver the items on March *, however the items were refused again, as the customer did not like the distressed look. On March **, we issued a refund of the purchase price of the refused items minus a 30% restocking fee. Should the customer have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseBusiness has not contacted me regarding compensation for damages and lost work time. I will not consider this closed until the business contacts me in regards to this.
 
 
 
 
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Sincerely,[redacted]

The company was great - the people that delivered the furniture were very careful and did not disrupt anything, which was important since we were going through a large renovation at the time. There was one small problem but the customer service group took care of it right away. Very nice job!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
last I spoke with furnuture discount on monday 3/*/14 and once again I was promissed my refund by [redacted] who took my banking information and who assured me the refund be at my bank ,till this day 3/*/14, no funds were deposited into my account
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

First time ordering furniture online and we were pretty nervous about it but the experience was better than expected. The only downside was the amount of time it took for the furniture to actually get to our place but once it did we were very satisfied with the quality of our couch.