Bedroom Furniture Discounts

They made ordering easy. Communicated throughout process. Luckily my schedule is flexible and had no problem getting the delivery team out to set it all up. I had no issues and would recommend.

Dear [redacted],Bedroom Furniture Discounts deeply apologizes for the damages to the customer's merchandise. We work closely with our delivery partners to ensure all items are thoroughly inspected prior to delivery, and that all damages are properly documented. We will revisit our policies and...

procedures with them to ensure these standards executed going forward.On June *, the customer informed us he refused the bedroom set due to issues with the headboard. We have ordered a brand new headboard from the manufacturer, which is currently at the local delivery company along with the rest of the bedroom set. The customer will receive a call from the delivery company the week of August ** to schedule a delivery date and time frame.Bedroom Furniture Discounts apologizes again for any inconvenience that was caused by this issue. Should the customer have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Superior quality in the dining room furniture and the delivery was done with excellent service set up by raquel G .

Great service from Bedroom Furniture Discounts. They had the lowest price for a set of tables I had shopped around for (even from local furniture stores). Furniture was delivered within time frame promised and was set-up in my home to my specifications. Will definitely do business with again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 The link that was provided in the response from Bedroom Furniture Discounts does not address my complaint, nor does it provide any information relative to deliveries that are late.  Customers of Bedroom Furniture Discounts are not afforded any information with regards to what happens if the delivery is late. According to the response provided by Bedroom Furniture Discounts, the customer is forced to accept the delivery regardless of whether or not the delivery occurs within the delivery window.  However what Bedroom Furniture Discounts failed to state was that if the customer is not available to accept the delivery at the provided time slot the customer will be charged an additional premium. This practice is unfair and unacceptable.In addition, the response from Bedroom Furniture Discounts provided a number with which could be used to file a complaint with its customer service.  Prior to going to the Revdex.com I attempted to call in order to file a complaint.  I was instructed that complaints could only be submitted by email.  During my email correspondence with a representative of Bedroom Furniture Discounts I was never provided with a written delivery policy despite my requests for one.  I also do not feel my complaint was ever formally recorded or considered.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Bedroom Furniture Discounts deeply apologizes to our customer for any frustration or inconvenience, as we are always disappointed to hear of damage to our customers' furniture. We work closely with our delivery partners to ensure all damages are promptly reported so we may order...

replacements immediately and deliver to our customers as soon as possible. We will revisit our policies and procedures to ensure these standards are carried out going forward.On August *, we received notification from our delivery partner that due to damages, the customer would not receive the dresser of the bedroom set, scheduled for delivery on August *. We informed the customer immediately, and have ordered replacement pieces, which are scheduled to ship from the manufacturer no later than September **. Once the pieces ship, we will work with our delivery partner to thoroughly and expeditiously service the dresser, and schedule the customer for delivery as soon as possible.We apologize again for the damages to the customer's dresser, and are working hard to rectify the situation. Should he have further questions or concerns, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted],Bedroom Furniture Discounts apologizes for any inconvenience our customer has experienced. Should he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted],Bedroom Furniture Discounts deeply apologizes to our customer for the issues regarding this order, as well as any inconvenience and/or frustration that was caused. We work closely with our delivery partners to ensure all merchandise has been thoroughly inspected prior to...

delivery to verify all items are accounted for and in perfect condition. We will revisit our policies and procedures ensure these standards are carried out going forward.On April **, the customer informed us that she received a call from the delivery company stating the nightstand was damaged, and would not be delivered with the bedroom set- scheduled for delivery on April **. She also notified us that the storage rail for the bed that was delivered was falling off. A slat roll (for additional support) was delivered to the customer on April **, and installed by the furniture technicians on May *. Additionally, a replacement nightstand was delivered to the customer on May **.Bedroom Furniture Discounts apologizes again for any inconvenience these issues have caused our customer. Our Customer Success Supervisor is currently reviewing the details of this order, and will follow up with the customer to determine appropriate compensation. Should the customer have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This order was placed on 6/** and had a quoted 4 to 6 week delivery.  As of 9/**, I still have not received.  The claim of the company that I refused the merchandise is false.  They called me to say that it was damaged in transit and being re-ordered.  That was on 8/* and over 6 weeks later, it has not shipped.  The company is good at responding to emails saying they value customers.  However, they still have not delivered on a product that was ordered 3 months ago.  They said they will return my entire purchase less a 30% charge or I just have to wait for it.  Terrible customer service. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Bedroom Furniture Discounts is sorry to hear of the issues regarding the customer's furniture. Per our Returns & Cancellations policy (attached):Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good condition. Thoroughly inspect the...

furniture prior to signing. In the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s). In addition, please take pictures of items in question and email them to [redacted] within 24 hours of your delivery. Do not accept damaged furniture.Provided you note the issue on the delivery slip and photograph the items with issues and send us the photographs, the manufacturer will send replacement parts free of charge and the white glove delivery company will be able to bring the items to perfect condition.Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.Should the customer have further questions or wish to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####. Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The issue is that the sales representative did not order the bed I asked for.  I ordered the mansion bed and that is not what I received.  The conformation email you sent me had the status of the order  and item numbers.  I do not know and should not be expected to double check item numbers and their associated products.  I ordered the mansion bed and he said he ordered it.  Later he admitted that American Drew Cherry Grove has 4 different beds, but I did not know that when I placed my order.  I just knew I wanted the American Drew Cherry Grove Mansion bed.  All of the items on the conformation email said American Drew Cherry Grove.  All of the other items were correct, except for the bed.  I was confidant that I ordered the right bed.  Your sales representative did not order what I asked for.  Your sales team keeps giving me the run-around.  Replace the bed.  This is expensive furniture and customer service should be top priority.  Stop giving me the run-around and replace the bed.  Your sales rep ordered the wrong bed, did not inform me of the warranty information, did not send the appropriate hardware to attach the mirror to the bed, and the footboard to the wrong bed you sent me was scratched!!! It took 2 months to get it all fixed and put together, which is completely unacceptable.  Replace the bed!!!  It's not what I ordered!  And...I still don't have a itemized receipt with the dollar amount of the products I purchased.  I will continue to escalate this matter until it's resolved. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Bedroom Furniture Discounts is sorry to hear our customer was not happy with the [redacted] Bittersweet Bedroom Set purchased December **, 2014. We encourage all of our customers to carefully review the details of an item/set prior to ordering. Per our Returns &...

Cancellation policy, we cannot guarantee that the finish of the furniture (including wood, simulated wood, leather or stone) will be exactly as pictured. In the description of the set ordered by our customer, it states that it is "replicated rustic pine grain." You may view our full Returns & Cancellation Policy here: [redacted]Bedroom Furniture Discounts is always disappointed to hear when our customers are not 100% satisfied with their purchase. Should he have any further questions or would like to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had quickly inspected the furniture because the guys were in a hurry to get moving on.  It was very uncomfortable to go over the furniture with a "fine toothed comb" while they were standing there with a "hurry up" look on their faces.  The damage was noted only after I came back into the room and was able to fully inspect it top to bottom.   Also, when the rest of the bed was finally delivered a few days later, the delivery guys again hurried my inspection - .  Everything looked to be fine.  When I came back from running my sick children to the doctors, the mattress and box spring was sitting at an angle on the floor.  Crawling on the floor, and looking under the bed, there were slats that were too small for the king sized frame and thrown under the bed.  There were only 2 metal supports and they were damaged where the adjustable leveling foot was just set into a broken bracket, the assemblers had fully known it was broken (because there wasn't any threads to screw it into) and just set it into the tube to make it look acceptable.  A king sized bed is supposed to have 3-5 slats to support it.  They put in 2 slats and threw the wood that was too small under the bed.The assemblers also threw the garbage UNDER my bed.  (Was I supposed to crawl on my hands and knees and look UNDER the bed for things??)I sent a message of my dissatisfaction to Raquel and nothing was ever heard back other than she forwarded it to the claims department.  We had to run out and purchase our own wood and spend hours making it so this bed could be used without having the mattress and box springs fall down on the floor.I still have not received any response regarding these claims and the extra funds I had put forth to FIX this bed.I also still have not received any nightstands and it is now OVER 3 months that they have had payment in full.I am still looking for reimbursement of the damaged headboard (which I sent pictures of to Raquel) and reimbursement for the rest of the bed frame that I had to fix myself and reimbursement for the nightstands that I do not even have.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

They advertised a price for some chairs, now they are telling me they cannot honor that price. We found this out only after we called to find out when our furniture would be delivered. After many lengthy conversations my wife made an offer to pay a competitors price, they disagreed and wanted us to pay double of what their competitor was charging.

Natalie the best customer service she helped me buy my tv stand very nice and patient and try to get the best price for me. Thank you Natalie??

To Whom It May Concern,
Dining Rooms Outlet has confirmed with the delivery company that the customer will receive a call on Monday, February ** to schedule a delivery date.
Kind regards

To Whom It May Concern,
Bedroom Furniture Discounts is sorry to hear [redacted] is unhappy with her American Drew Cherry Grove Queen Sleigh Bed ordered on March **, 2014. We strive for 100% customer satisfaction, and we will work with our Sales Team to ensure proper communication is...

kept with our customers.
Upon placing the order with us on March **, 2014, the customer received an itemized invoice the same day. This invoice included billing and shipping information, as well as the breakdown of all items included in the order. We request all customers carefully review this document, as they are responsible for a 30% restocking fee and round-trip shipping costs if they cancel after shipment occurs. Our Returns & Cancellation Policy can be viewed in full here: [redacted]
For her records, [redacted] may find our full 1-year warranty here: [redacted].
Bedroom Furniture Discounts regrets that [redacted] is unhappy with her order. If she has further questions or would like to discuss this matter in more detail, we encourage her to contact our Sales Team at ###-###-####.
Kind regards

Dear [redacted],Bedroom Furniture Discounts is sorry to hear of the damage to the customer's front door by the local delivery company. We work closely with our delivery partners to ensure all merchandise is carefully installed in our customers' homes, and will revisit our policies and procedures...

to ensure these standards are carried out going forward. Upon delivery of the furniture, the customer noted the damage by the delivery company to his front door on the Proof of Delivery form. Per our policy, the delivery company is liable for any damages to the customer's property during delivery. The delivery company has agreed to repair the customer's door to perfect condition at no cost to him.We apologize for any inconvenience this issue has caused the customer. Should he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

To Whom It May Concern,Bedroom Furniture Discounts has contacted the local delivery company, who informed us that the customer is scheduled to receive delivery of the replacement headboard and chest on January **, 2015. Should the customer have any further questions or concerns, they may contact our Customer Success Team at ###-###-####.Kind regards,

Dear [redacted],In reference to the mentioned complaint, the customer placed the order on April **, and accepted delivery of the merchandise on June **. According to the Proof of Delivery form (attached), all items were delivered in acceptable condition. Per the signed delivery form: "Only items...

marked damaged here are eligible for free repair or free replacement parts. Please refuse any damaged items(s). Please write 'damaged' on the delivery slip next to any damaged piece(s)."Additionally, per our Returns & Cancellations policy (attached):Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good condition. Thoroughly inspect the furniture prior to signing. In the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s). In addition, please take pictures of items in question and email them to [redacted] within 24 hours of your delivery. Do not accept damaged furniture.Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Because the manufacturer's 1 year warranty does not cover post-delivery damages, we unfortunately are unable to further assist the customer. Should he have further questions or wish to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####. Kind regards