Bedroom Furniture Discounts

Dear [redacted],Bedroom Furniture Discounts is sorry to hear of the damage to our customer's merchandise, as we work closely with our delivery partners to ensure all orders are delivered in perfect condition.Upon delivery of the merchandise on September **, the customer sent back the chest due...

to damages. It is currently at the local hub for restoration, and will be completed on October *. Per out Returns & Cancellations policy attached, we reserve the right to restore any items refused due to damage. Should the customer wish to cancel in the meantime, we will issue a refund of the purchase price minus a *0% restocking fee and round-trip shipping costs.Should she have any further questions or wish to discuss this matter in more detail, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Had a wonderful experince with this company, especially with Mark G[redacted]. I absolutely love my furniture and would highly reccomend them. Really great customer service as well!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business keep postponing the delivery date for the past 45 days. I bought this furniture on April [redacted] and I paid $3500 for the furniture I bought. How can they hold my money for this long with out delivering the product to me? They kept giving the false promises on the delivery date every time when I request an update. Even in the above response they are mentioning that the delivery company would give me a call to schedule a time for delivery. That is completely a lie. The delivery company is not giving any options for us regarding delivery date and time. As per them if I am not present at home at the time of their delivery I have to wait again for their next delivery truck which will not be scheduled for 2 months at least. I took a leave for my work last time to be at home just to get the damaged furniture. I lost my pay for that day as I have to return the furniture. Even this time also I am not confident that they would send the furniture with out any damage based on the experience with them. They keep misleading the customers that they inspect the furniture before delivery. Even the delivery person agreed that the business do not have enough employees at warehouse or at the distribution center to check the quality. The furniture I received has cracks all over the headboard and foot board. As I mentioned in my previous response how can they miss the hands prints on wet paint if they really do the inspection they are talking about.My question to them is why should I wait for 4 months for the furniture which I paid 4 months back because of their mistakes? I want to hear the answer for this question from the business. At every point of this transaction they kept giving false promises.1) In their website they mentioned clearly that any delivery above $1000 worth is free of shipping to anywhere in the USA. That is a big lie. They charged me for shipping though my furniture costs way more than $1000. No where in their website at that statement they mentioned any conditions apply.2) The manager and the website clearly mentioned that the maximum delivery time for any shipment is 6 weeks. But my initial delivery with the damaged furniture took more than 8 weeks. 3) As per them the shipping company would call me to schedule for delivery. That is completely false as I have to be there on the day and time when their truck arrives in my town with out any specific notice otherwise they would not deliver for another 2 months when their next truck arrives.On top of all these things the manager Andrian is not confident that the furniture I will be getting in the next shipment would be in good condition. He wants me to keep the furniture which is good and send back only the furniture which is damaged. I need to wait and see whether they really replaced the damaged furniture or they did some painting to hide the cracks.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have done everything possible to get both companies to stand behind their warranty, they are not taking care of this issue. Where do I turn how do I get my warranty repair or replacement and or total refund. 
 I the consumer is getting a bad deal with no resolution to the issue. I believe the company should replace my living room set or refund me money since they cannot repair the warranty issue. Either business can do this they are both responsible.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],[redacted] apologizes for the time it has taken for delivery to be scheduled. We work closely with our delivery partners to ensure all merchandise received is thoroughly inspected and delivery is scheduled in a timely manner. We will revisit our policies and...

procedures with our delivery partners to ensure all damages are properly noted and communicated with ourselves and our customers, as well as having deliveries scheduled in a timely manner. Additionally, [redacted] apologizes for the delay in response time, and we will ensure that all inquiries to our Customer Success Team will be addressed as soon as possible.Unfortunately, [redacted] was not able to cancel our customer's order without fees upon request, as the merchandise had already shipped. You may find our full Returns & Cancellation policy here: [redacted] has followed up with the delivery company who informed us they have tentatively scheduled our customer for delivery on January ** between [redacted], pending confirmation from our customer.[redacted] apologizes again for any inconvenience the customer has experienced. Should he have any further questions or concerns, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

  The technician came to my house and after hours of work he resolved that the "stuck" drawers were still stuck and there was no possible way to fix it due to how they are glued together and they cannot be fixed. Also, the more important issue of concern is the bed that rocks back and forth and is UNSAFE to get on to let alone sleep on it. The bed was taken apart, reassembled and he then performed every possible repair on it before he deemed it as "not repaired". Despite his best efforts the bed and drawers are no different than before he came. The only difference is now the bed has many more drill holes in it due to all the repairs he made. Yet, my bed still CANNOT be used because it is a safety hazard as it still rocks front to back and side to side almost collapsing to the floor when weight is put on it. The technician suggested that the bed needs a larger and stronger BEDFRAME which is built into the bedroom set. He said he would note that on his report. He also told me not to contact bedroom discount furniture until after he submitted his report so "wait a few days before you call them back so I can submit my report". So I did, I called bedroom discount and spoke with Mark [redacted] M[redacted] once again about the issues at hand. He then informed me that the technician said the drawers were all repaired and the bed needed another boxspring as my mattress is too large. This is absolutely absurd, first of all, my box spring and mattress are almost 4 feet off the ground due to the size of the bed frame I purchased in this set from [redacted]. If I was to add another boxspring in addition like he reported, my mattress would be 5 feet off the ground, how would that fix the problem? So they have reversed this on me as if somehow its my fault. Yet he clearly saw the issue with the bed frame being unsafe to use and he apparently noted nothing. My bed is now so high in the air after his repairs, that he had to use extra pieces of wood from his van to put under the frame supports so my bed is now 4 feet in the air, sitting on top of wobbly pieces of wood. NONE OF THE ISSUES WERE RESOLVED. I cannot believe that this is being turned around on me somehow. Not to forget I paid for these items 4 months ago and I still have not received my dresser. So I cannot use my bed because it is a safety hazard, and I have no where to put my daughters clothes as we are still without the dresser we paid for. ALSO, While on the phone with Mark [redacted], I demanded to speak to a supervisor. He denied my demands and said the supervisor would contact me within 24-48 hours. That was Thursday, April [redacted] 2016. Today is Thursday April [redacted] 2016 and I have been denied access to speak with a supervisor and no one has contacted me like I was promised. In true [redacted] fashion, I have not been contacted and they have not held up once thing they promised. It is ridiculous that they are allowed to treat people like this and I will not stand for it. I have waited long enough, no one has reached out to me like promised, I have been denied access to speak with a supervisor/manager, I have no estimated time of delivery on the missing piece of my set, I cannot use my bed, My nightstand drawers become stuck when used and now they are somehow saying that the technician did anything other than put a bunch of drill holes into my furniture that didn't work in the first place. I have nothing left anymore. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,
 
We apologize for the delay regarding [redacted]'s refund.  Our Accounts Payable Department confirmed that a refund check was sent to the customer's shipping address on March *, 2014.  We hope this resolves any outstanding issues with [redacted], and apologize for any inconvenience.  Should she have any further questions or concerns, we encourage her to contact us at ###-###-####.
 
Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Bedroom Furniture Discounts is well aware that their delivery company in [redacted] spoke with my husband on Thursday (2 days before scheduled delivery) and informed him that there wasn't room on the truck and our furniture was left behind. Our furniture has been sitting at this delivery company's warehouse since 4/*/15. That is 17 days. [redacted] received a call from "[redacted]" at the delivery company this morning and he couldn't even provide an explanation as to why it is still sitting there. All we hear from everyone involved is "sorry for your inconvenience".  This has become far more than an inconvenience. We would like our furniture on the promised date of 4/**/15 (which is well beyond the timeline we were provided) or a full refund of $1499.99 credited to my credit card.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],TV Stands Outlet apologizes for any inconvenience caused to our customer. On July **, she placed an order for an entertainment center, and paid via e-check. Later that evening, the customer emailed to request this order be cancelled. When a payment is processed with an...

e-check, we unfortunately are unable to cancel the transaction on our end, and must wait for the transaction to clear to mail the customer a refund check.In this case, we mailed the customer a full refund check once the transaction had cleared. We apologize again for any inconvenience caused to our customer, and should she have any further questions or wish to discuss this matter in more details, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted],Bedroom Furniture Discounts apologizes for the frustrations and any inconvenience these issues may have caused our customer. We have been informed by the delivery company that they will contact our customer the week of March * to schedule a delivery date and time frame for the vanity base. Per our [redacted], he will be contacted at that time to discuss compensation. Should our customer have any further questions or concerns in the meantime, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

My husband and I ordered three bedroom sets, spending several thousand dollars. We also ordered a TV stand and a full set of office furniture from their partner sites. Two out of the three bedroom sets were delivered and only partially assembled. The delivery company stated that they were missing parts to complete the assembly. After dozens of phone calls and emails with customer service, it took them six weeks to get the parts to us and get my son's mattress off the floor and actually assemble his bed. The company was completely unsympathetic, and acted as though they were unable to get the parts any more quickly. They made false statements repeatedly that the parts would be arriving "soon", yet they never had any specific details about that arrival. About four weeks into the process, I asked to return the bedroom set that was incomplete. They informed me that there would be a 30% restocking fee because the furniture had already shipped. I pointed out that it was only partially sent out and largely useless because of the parts that were missing. Once again, they had no solution for me and basically said they had my money so my only option was to wait for the parts and assembly. Once the entire ordeal was done, I requested a partial refund for our time and inconvenience. I was offered $25. We purchased this furniture for a new home that we built. In building this home, I dealt with countless retailers and vendors. I have never received poorer customer service, or a company that refused to take any responsibility the way this company did. Whatever you do, do not order from them. Please take your time, your money and your business elsewhere. They certainly don't deserve it.

The customer received delivery of the merchandise on February **, however one nightstand was refused due to damage. We ordered a replacement from the manufacturer, which is scheduled to be delivered to the local hub by March **. Once the item has been delivered, they will inspect and contact...

the customer to schedule a delivery date and time frame.

Dear [redacted],TV Stands outlet is sorry to hear of the defective items delivered to our customer, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery. We will revisit our Policies & Procedures with our delivery partners to...

ensure all merchandise is thoroughly inspected before deliveries are scheduled, and all damaged/defective items are properly documented and communicated to our customers and TV Stands Outlet.On March *, our customer contacted TV Stands Outlet to inform us of the issues with the entertainment center that was delivered on March *. We have opened a claim with the manufacturer to send replacement pieces for the defective merchandise. The manufacturer has requested photos of the serial numbers for the defective pieces, as they need this information to ensure the correct replacements are sent. On March **, we contacted the customer to request this information, and are currently awaiting a reply. TV Stands Outlet deeply apologizes for any inconvenience this issue may have caused our customer. Should she have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To reiterate once again, when the bedroomfurniturediscounts.com employees  (Qty.3 Delivery Men) were onsite at my house they told me," [redacted]" They then called the onsite representative in New York to confirm the rejection of the furniture as it does not match and the representative on the phone also stated," [redacted]" I then replied asking," I will receive my refund without any penalty correct, if I choose to reject the furniture at this time?" The representative then replied, " Yes, that is correct."
I have repeated this numerous times and provided adequate documentation and factual information including pictures. Bedroomfurniturediscounts.com has NOT provided any accurate or legal information in this case and I have provided numerous amounts of factual documentation. It is obvious that a full refund was promised by numerous bedroomfurniturediscounts.com employees. Not to mentioned bedroomfurniturediscounts.com NEVER provided or mentioned anything to me about any type of "penalties or fees." Therefore, a full refund is clearly warranted and deserved. As this has been going on for months, I encourage you to put this to rest by enforcing/upholding the full refund without penalty that was promised.
Thank you,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,Bedroom Furniture Discounts offers Free White Glove Delivery for orders over $999.00, all orders above this amount will be charged for shipping. You may view our Free White Glove Delivery policy here: [redacted].Our customer received a compensation check in the amount of $500.00 for the inconvenience. There is nothing further we can do for the customer. Should he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted],Bedroom Furniture Discounts is sorry to hear of the damage to the customer's front door by the local delivery company. We work closely with our delivery partners to ensure all merchandise is carefully installed in our customers' homes, and will revisit our policies and...

procedures to ensure these standards are carried out going forward. Upon delivery of the furniture, the customer noted the damage by the delivery company to his front door on the Proof of Delivery form. Per our policy, the delivery company is liable for any damages to the customer's property during delivery. The delivery company has agreed to repair the customer's door to perfect condition at no cost to him.We apologize for any inconvenience this issue has caused the customer. Should he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

To Whom It May Concern,
Dining Rooms Outlet is sorry to hear the customer does not find our resolution satisfactory, as we are working hard to resolve the issues regarding the customer's merchandise. We were disappointed to learn that the first dining table delivered to the customer was damaged in transit from the manufacturer's warehouse to the local delivery company. A brand new table was delivered to the customer on November *, 2014, and we were informed by the customer that the glass to the replacement table was scratched. 
Dining Rooms Outlet requested photos of the damages on November *, 2014, and will rectify the situation once photos are received from the customer. Additionally, our [redacted] is currently reviewing the details of this order to offer appropriate compensation. 
If the customer has any further questions or would like to discuss this matter in more detail, we encourage the customer to contact our Customer Success Team at ###-###-####.
Kind regards

Received the Parker House Center last night around 6:30 pm MT. Delivery company and Andrian were wonderful. The delivery company was very professional and made sure that every item was completely opened and inspected. They also arrived during the time period that we expected. We assembled the entire unit and absolutely love the entertainment center. I would definitely purchase future items from TV Stands Outlet

Dear [redacted],
TV Stands Outlet apologizes for any inconvenience caused to our customer. On July **, she placed an order for an...

entertainment center, and paid via e-check. Later that evening, the customer emailed to request this order be cancelled. When a payment is processed with an e-check, we unfortunately are unable to cancel the transaction on our end, and must wait for the transaction to clear to mail the customer a refund check.
In this case, we mailed the customer a full refund check once the transaction had cleared. We apologize again for any inconvenience caused to our customer, and should she have any further questions or wish to discuss this matter in more details, we encourage her to contact our Customer Success Team at ###-###-####.
Kind regards

I ordered a dining room set and paid extra for white glove delivery service which is supposed to set up furniture upon delivery, which they did, and ensure that furniture is not damaged upon receipt . My table came with a chip off the corner that was clearly glued badly, in an attempt to fix it. But it was obvious that it was damaged. I took pictures immediately and wrote on receipt that it was damaged upon receipt. I spent several months emailing back and forth and they finally picked up table, fixed it and returned it to me. I wanted a replacement since the table was brand new but they would fixed it . I still wanted my white glove delivery charge refunded to me but they would not because they say it was damaged by delivery service but I said they are 100% responsible for their product from order to delivery.I WOULD LIKE AT LEAST $200 REFUND FOR WHITE GLOVE DELIVERY SERVICE AND FOR THE MONTHS WITHOUT MY TABLE AND THE OBVIOUS DISREGARD ON THEIR PART FOR 100% CUSTOMER SATISFACTION.