Bedroom Furniture Discounts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I had to contact the business myself this morning because they have NOT contacted me since the original complaint. Spoke with [redacted], and she refuses to help. The situation as it stands is that [redacted] promised me 4 weeks ago that a new product would be delivered AFTER 5 PM. The deliver company has called 2 times now with delivery times between 10am and 1pm. Additionally, [redacted] personally refused my requested compensation and only had an unacceptable offer of 100 dollars and keeping Tue damaged piece. I will not accept this, as the damage is much more than 100 dollars and the time and took off work to have it "fixed" is much more than 100 dollars. I still believe that I am owed a new piece and additional compensation for the time I've had to take off work for a "fix", which was someone coloring with a black sharpie.Also, the delivery company hung the phone up on me when I refused their suggested delivery and explained that it had to be after 5pm.I requested that [redacted] call me back and update me after she contacted the delivery company, which she has NOT done. I called the delivery company back, and they said they haven't talked with anyone from the company, so my suspicion is that the above respond stating that they have contacted the delivery company is false.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

I did not receive an email confirmation within the given time frame, I had to call and ask for it. I documented the promise made to me when I agreed to purchase based upon having been promised it would be priority delivery within 2 weeks. That was just a lie to get my money. When I did finally get the furniture it was damaged. They told me to keep the damaged product until a new one could be ordered so that I wouldn't go without a bed to sleep in. That was a lie too. The next day they called and told me the damaged headboard could be picked up in 2 weeks to be repaired, the repair would take another week and then it could be redelivered (which their delivery window seems to be 2-3 weeks out from the time it is made.). So, I will not only have NOT gotten my bed within the promised 2 weeks, it will end up being an even bigger lie in excess of an additional month or more. I feel like I was told whatever in order for them to get my money. I do not recommend!!!

To Whom It May Concern,[redacted] is sorry to hear the customer is frustrated with his order experience with us. Our Customer Success Team works closely with our manufacturers as well as delivery partners to ensure proper communication is upheld throughout ordering process. We will...

revisit our Policies & Procedures with our team to commit to these practices. On April **, the merchandise shipped from the manufacturer's warehouse in [redacted], and our delivery company confirmed receipt of the merchandise at their warehouse on April **. The inspection of the items is in the process of completion, and the customer will be contacted to schedule delivery the week of May *.Should the customer wish to cancel this order, the refund will be subject to a 30% restocking fee and round-trip shipping and handling costs. These costs are deducted from the refund. Due to our Returns & Cancellations Policy:- After placing an order, you can cancel at no charge for any reason within 24 hours.- Once an order is placed, we immediately submit the order directly to our or the manufacturer's warehouse, ensuring it’s shipped to you as quickly as possible.- Once the warehouse receives your order, we (and thus, the customer) become financially obligated to purchase the merchandise from the warehouse; hence we cannot accept cancellations after the 24 hour window has passed.- Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and  round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.You may view our full Returns & Cancellations Policy here: [redacted].Should the customer have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

To Whom It May Concern,
Bedroom Furniture Discounts deeply apologizes to [redacted] for the delays and frustrations concerning his order. We strive for 100% customer satisfaction, and we will revisit our Customer Success Policies & Procedures to ensure all customers are...

communicated with in a prompt and thorough manner. We will also work with our delivery partners to ensure all merchandise is thoroughly and expeditiously inspected, and customers are aware of damages, defects and delays prior to delivery.
On September *, 2014, [redacted] contacted Bedroom Furniture Discounts regarding the damages to the nightstand and dresser that were delivered to his home, as well as the missing mirror that was left at the delivery company's warehouse due to damages. A brand new mirror and nightstand has now been delivered to the local delivery company, currently undergoing inspection. We are working on coordinating with the delivery company to deliver the new mirror and nightstand, as well as with the repair company to address  the issues with the dresser. We are aiming to have the delivery and repair completed [same day] no later than Friday, October *, 2014 at 2pm EST.
Per our agreement with [redacted], Bedroom furniture discounts reversed the charge for the order balance on September **, 2014. A new authorization was placed on the customer's credit card, and will be charged once the remaining items have been delivered and the dresser has been repaired. Additionally, our Customer Success [redacted] is currently reviewing the details of this order, and will follow up with the customer this week to offer the best possible compensation for the delays, frustrations and lack of communication that [redacted] has experienced.
Bedroom Furniture Discounts apologizes again to [redacted] for his poor experience with us. Should the customer have further questions or would like to discuss this matter in more detail, we encourage him to contact our Customer Success Team at ###-###-####.
Kind regards

Dear [redacted],
Dining Rooms Outlet is sorry to hear our customer is displeased with our practices. As stated before, the delivery time frame is established by the delivery company as a courtesy, and they do their very best to stay within that time frame. 
The customer's complaint has been formally documented for our records. Should he have further questions or concerns, we encourage him to contact our Customer Success Team at [redacted].
Kind regards

I ordered a dining room set, and from order through delivery the process was very efficient and thorough. Anthony quickly answered every question I had and kept me informed via email so I knew when my furniture would arrive. The delivery service was on-time and set it up exactly where I wanted it. The entire process took only three weeks instead of the usual 4-6. The furniture is perfect, and this company was a pleasure to deal with. I highly recommend them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The response you received to my complaint is the same response I received.  Also, on the contrary to what the retailer mentioned, I was never notified of any delay with my shipment.  I only found out that my furniture was back-ordered (after being told it was in stock by [redacted] when I placed the order) after numerous voicemails were left and numerous emails were sent.  Finally, then, after numerous phone calls someone told me that unfortunately my furniture was back-ordered.  The discount I received at the time of purchase was to match a competitor's price.  This is clearly advertised on their website saying that they will meet competitor pricing.  I then paid the extra shipping fee for the so called "white glove service".  You can clearly see this is a recurring problem with this company as they have sold furniture to numerous people indicating they have the furniture and then, weeks down the line, the customer finds out it will be months before they receive any furniture.  This can be seen by the posts by customers on their [redacted] page complaining that they have not received their furniture and no one is responding to their emails and / or calls.  Every recent post is a consumer dealing with the same problem I am dealing with.  Then, when I asked to cancel the order due to the lack of receiving my furniture I was told I would be charged a 30% restocking fee.  So essentially they wanted to charge a restocking fee for furniture they hadn't even sent me.  The date of delivery estimate provided to me at the time of sale was 2/** to 3/*.  The furniture was finally delivered on 4/*, almost a month later than the late scheduled date.  Furthermore, the service was far from "white glove".  It was raining and the delivery men, for some odd reason, chose to remove the plastic from the furniture outside of my house and the furniture was wet as a result.  Furthermore, the delivery men couldn't even bring our couch in.  I had to lift the couch myself while the two other men held the other end.  Had I not lifted the end of my couch and walked it in myself it would have been ripped as the delivery men were trying to force it through because they could not hold it.  I don't know what this retailer believes "white glove delivery" to be, but as per the description on their website, this definitely was not it.  No one should have to wait almost three months for furniture to be delivered.  Also, looking back at the complaint history with the Revdex.com, I can see this is not only a current problem, but a recurring problem.  I certainly feel I am entitled to have my white glove delivery fee returned to me as I was lied to about my furniture being in stock, not given any responses over email or phone, told I'd be charged a restocking fee if I canceled when I had not even received any furniture and, to top it off, had to lift and carry the couch in myself.  This is by far the worst customer service I have ever dealt with.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Great customer service. Altair handled my order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First of all, they have also lied to you. As you will see in my complaint, this is the second time that I received the damaged nightstand and the second time that I have been told that a new one would be ordered. The first time was about 5 weeks ago. No one from their customer service department has contacted me. I do not think this file should be closed until I have my new and not damaged or repaired nightstand and I would hope that you would agree with me on this. Telling you that they are doing something doesn't mean it will happen.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
Bedroom Furniture Discounts deeply apologizes for the delivery delay, as we work closely with our freight shippers and local delivery partners to ensure merchandise is delivered to our customers in a timely manner. Although we strive to deliver merchandise within our 4-6...

week time frame, delays occasionally do occur. In this case, we have been in contact with the local shipper to have this order prioritized and loaded onto the next available truck as soon as possible.Our Customer Success Supervisor is currently reviewing the details of this order, and will be in contact with the customer to discuss compensation for the inconvenience. Should the customer have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.
Kind regards

Great service from Raquel and the company overall -- delivery was on-time and went off without a hitch. The furniture is gorgeous and exactly what I expected.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Product not delivered. no proper response. not happy with vendor.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Discount Living Rooms is sorry to hear the customer is unhappy with our resolution, as we strive for 100% customer satisfaction. The customer emailed us to cancel her order after she realized she ordered incorrect items. Per our Returns & Cancellations policy...

(attached):- Due to differences in the resolution of computer monitors, as well as differences in lighting conditions in photographs, images of products displayed on our website may differ in color to the items you receive. Furniture is often photographed in bright, sun-filled rooms, and may look different in your home. We work directly with manufacturers to obtain the highest quality photographs and display our merchandise as accurately as reasonably possible.- Any cancellation requests submitted 24 hours after the order is placed are subject to the Returns Policy below.- Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and  round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.The customer was issued a refund of the purchase price minus the 30% restocking fee and round-trip shipping costs on October **, 2015. Should she have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
this issue has not been resolved I would like a new dresser and chest and a refund of $500 credited to my account for all the time and aggravations I have been threw with this company 
thank you
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,
Bedroom Furniture Discounts apologizes for the delay in delivery, as we work closely with our delivery partners to ensure merchandise is delivered in a timely manner to our customers. We will have our delivery company contact the customer as soon as possible to...

schedule a delivery date and time frame that is most convenient for her.Should she have any questions in the meantime, we encourage the customer to contact our Customer Success Team at ###-###-####.
Kind regards

Andrian was great to work with. The delivery was great. They were professional and courteous.

To Whom It May Concern,
Bedroom Furniture Discounts has been working with [redacted] and a local furniture technician to schedule a service call for the repair of the customer's sofa. The customer is scheduled for a service call March **, 2014 to repair his sofa. We will follow up with [redacted] to make sure all necessary repairs are completed and that he is 100% satisfied with his furniture.
If [redacted] has any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.
Best regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I typed in paula seen bedroom and added todays date as soon as I read this e-mail . it comes up every time, 50%of!from [redacted]. The time is also todays in the right hand corner of picture in the task bar. How much plainer can it be???? I want the 50% off
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On 4/**  i was told that IF I cancelled the order there would be restocking fees, to which I responded my feelings of it being unfair business practices and how shady I think this was, that I felt someone else should be held responsible for a transaction where money was taken from me without delivery of merchandise(yet, at that time).  Then, no delivery...since this date. Did you decide unilaterally to cancel my order and charge me restocking fee?  Because expressing your abusive practice in a reply does not constitute a firm "[redacted]",  I never said that and I challenge you to produce anything to prove it (you won't be able to, because I NEVER did)
Technically, I should still be wating for delivery as I never stated such "cancellation", except it has over a year (I think) and I am still merchandise less and with huge hole in my pocket.    I demand my money back, you guys are dishonest and making up stories.  Don't decide for me to cancel an order and keep my money,   that is called stealing. PROOF or REFUND. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Stay away from this company and Altair Balmeo! I ordered a Bob Mackie Dining Room set. Delivery is delayed, They deliver furniture that is damaged. Because of the late hour on a Friday and darkness you find imperfections the next morning to report. I photograph and email immediately. They don't honor because it wasn't written on the delivery sheet that the hastily leaving delivering driver had me sign. Upon delivery the driver tells me to contact the company directly with any problems, and they'll take care of it. I have a dining room table with damaged finish. A month later the leather Bob Mackie leather chairs start to split. Anyone can see that the chairs were cut by either the packing material or the strapping of the chairs during delivery. All the chairs have problems in the exact same location. The chairs were damaged and not able to see upon delivery. Once they were sat on, they split. Not in the seam where their sewn, but in the actual leather where they have a cut. Altair and this company refuse to do anything but offer a $100.00 store credit from them! Just what I want to do is to buy more inferior products. I have purchased some other chairs to complete the set from another source, cheaper, and their perfect! Altair sells you the white glove service, and then runs when there's damage that is their fault. They also claim that they have reviewed it with the manufacturer. It's not the American Drew Bob Mackie's fault. It's Altair and his company! They don't stand behind their products and will do anything they can so they don't have to fix or replace. RUN from this company, even if you have to pay more!!!