Autoplicity.com

Initial Business Response /* (1000, 5, 2014/03/19) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello [redacted],
We apologize for the inconvenience our company has caused you. The brake components that you...

have ordered are on back order with the manufacture. A full refund has been issued to your [redacted] account. You have been credited in full as of [redacted] Once again we apologize for the inconvenience we may have caused.
Initial Consumer Rebuttal /* (2000, 7, 2014/03/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (450, 8, 2014/03/19) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
The communication on part of this retailer was terrible. After my repeated attempts to establish contact through both email and telephone regarding the lack of shipping information, I had no idea that the items were on back order. I only gained this knowledge upon reviewing their response to this Revdex.com.org ticket.
Unfortunately, obtaining these products was urgent and going through this process was particularly frustrating. I would not recommend them to any potential customer.

Hello, The customer placed an order with us on 3/6/2016. The order was automatically flagged for fraud because the billing and shipping address did not match. Within an hour the customer was emailed to verify the CC info so the order can be released. Since the customer refused to verify the...

information requested the order was cancelled and refunded in full.  WE have released the customers funds and the order has been cancelled.

Initial Business Response /* (1000, 5, 2014/03/25) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello [redacted],
We apologize for the inconvenience you've experienced with our company. You have placed the order...

with us for your fuel tank on the 10th. On the 11th we contacted you and informed you that your item will not ship next day air because there was an issue in the warehouse, you were given an option to cancel your order than and there, yet you decided not to. We stated that a tracking number will be provided to you once the item ships. On the 13th, our system showed that the item was ready to ship and but the tracking number was not available from the warehouse. You have then wished to cancel the order, which was not possible at this point. We have tried to compensate you in FULL along with special pricing on your next order and you declined. We have repeatedly tried to compensate you for a system failure on our end, but you refused to co operate.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I placed the order on Monday 03/10/14 between 3:00pm - 3:30pm. I then called customer service and was informed that I missed the cut of for same day processing and that my order will ship out next day air on Tuesday 03/11/2014 since the product was listed as "in stock". Since I did not receive an email on Tuesday 03/11/2014, I sent and email request on Tuesday 03/11/2014 through customer service requesting shipping details. On Wednesday 03/12/2014, I received and email stating my order was processed and was going to ship out on Thursday 03/13/2014. On 03/13/2014, I placed a call to customer service to find out why the item was taking so long to ship since it was listed as "in stock". The response was we don't know but the warehouse states the product will ship out today 03/13/2014 and you will receive the product tomorrow 03/14/14 and that I should receive a tracking number by the end of business. I was then informed by customer service that they would refund me the $76.00 for next day air that I paid for the inconvience. I said great and I would appreciate it. Then Friday 03/14/14 I still did not receive a tracking number, so I again called customer service. Again, no tracking number was able to be given so at that time I decided to cancel the order. I was told that I could not cancel my order since it was processed. I told them there is no indication or proof that my order was processed, so I demanded a refund. Again, I was told the same story so I asked for a manager since the customer service agent was getting rude. The manager also was very rude and stuck with the same story of the customer service agent. I indicated that since they were unable to provide proof that the item was processed and shipped that I wouldl contact my credit card company and start a dispute since they were refusing to offer a refund. I finalized the dispute with my credit card company on 03/17/14 since no confirmation of a refund. I never received a phone call indicating a problem with my order. All my calls were made by me other than a phone call from the manager on Friday 03/14/14. If you would like proof of this, I can pull my phone records and provide the call log for that week.
Final Business Response /* (4000, 9, 2014/03/26) */
Hello [redacted],
At the end of the day we tried to help you resolve this issue. We offered to refund you on the spot so you don't have to wait for your credit card company to do so. We have offered you special pricing on your next order and your also refused. We understand that our company had dropped the ball on this, but you refused to cooperate when we insisted to make things right.
Final Consumer Response /* (4200, 11, 2014/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your company never offered a full refund. I told the customer service rep and the manager that I will dispute the charge with my credit card company since you would not cancel my order and refund my money due to not delivering the merchandise as promised. Your company in no way tried to resolve the issue. Also, if I was having this much problem trying to get one "in stock" item, why would I purchase again from you let alone recommend your company to friends and family??

Initial Business Response /* (1000, 5, 2014/10/16) */
[redacted] Name and *itle: [redacted]. C.S. Manager
[redacted] Phone: XXX-XXX-XXXXext [redacted]
[redacted] Email: [redacted]@autoplicity.com
Hello [redacted],
We apologize for the inconvenience our company has caused you. *he eta for the item you have...

ordered is 10/31. *he part is unavailable to ship any sooner than this date. We understand this causes a delay in your plans. We are willing to issue you a 10% refund if you choose to wait for your order to be shipped. Or we can cancel your order and issue you a FULL refund. Please advise.

Initial Business Response /* (1000, 5, 2015/08/12) */
[redacted] Name and Title: Hubert T. C.S. Manager
[redacted] Phone: XXXXXXXXXX
[redacted] Email: [redacted]@autoplicity.com
Hello,
As per email conversation your order has been shipped. Below is the tracking number.
XXXXXXXXXXXXXXXXXXXXXX- USPS

Hello, Thank you for reaching out to us. Your support ticket with our company will be updated shortly with a prepaid shipping label. Once the item reaches our facility a refund will be issued.

Initial Business Response /* (1000, 5, 2014/03/13) */
Contact Name and Title:[redacted] C.S. Manager
Contact Phone:[redacted]
Contact Email: [redacted]
Hello [redacted]
We apologize for the inconvenience our company has caused you. This is not how we operate....

Unfortunately the item that you ordered was delayed do to technical difficult we were experiencing in our warehouse. As far as trying to reach us via phone we experience a very high call volume through out the day. The fastest and most efficient way to contact us with a issue is via email, as stated on our web site. Your order has been cancelled as per request, a full refund will be issued back to your account. The refund process takes no longer than 72 hours for the funds to reach your account. We understand that your experience with us has been frustrating but we would like to make it up to you. Please give us another shot to prove our selves as a A+ company.

Initial Business Response /* (1000, 5, 2015/07/28) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello,
The customer stated that the battery received was defective. We advised that the item be shipped to the...

manufacture to inspect since it is under warranty. The manufacture tasted the battery and confirmed there is no issue with is. We can provide a copy of the results direct from the manufacture that the battery is indeed 100% good. No refund will be issued.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never told the battery would be shipped to the manufacturer. In fact I was told they were testing it in house. I do have emails to prove those statements. None of the excuses they provided excuse them from bad customer service and not responding to inquiries. I would still like to return the battery as I feel it is not a sound product.
Final Business Response /* (4000, 9, 2015/07/31) */
[redacted] Name and Title: [redacted] Manager
[redacted] Phone: XXXXXXXXXX
[redacted] Email: [redacted]@autoplicity.com
Hello,
After working with the manufacture and the warehouse, we have come to an agreement to have a field and destroy issued on the item. This means that the customer can keep the product and get a full refund. All we need from the customer to move forward is the serial number on the battery. Thank you.
Final Consumer Response /* (2000, 11, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for refunding me my money on this battery.

Hello,
 
As stated by the customer, google was used to find the correct part WHICH based off keywords link the customer to our site. Our website has a fitment chart for the item purchased that CLEARLY states it will NOT fit the application desired. We cannot be held responsible...

for the false information provided by google. The customer was provided a a return address along with an rma number for the item. Once sent back and inspected a refund minus 10% will be issued to the customers account.

Initial Business Response /* (1000, 5, 2014/06/27) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience that our company has caused you. As stated in our policy " There may...

be occasional price mistakes on the site, and we reserve the right to cancel and refund these orders. " Please see the link below.
http://screencast.com/t/3x3qMIKBpQIT
We have informed you of this pricing mistake and a full refund has been issued to your account.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Autoplicity did give me a full refund. I will never do business with them again, in a personal level nor in my Corporate level and definitely don't recomment anyone to do business with them either. Pulling my Corporation away from doing business with them once again.False advertisement alert.
Business could had made a better offer but didn't even attempted to beat their competitors pricing though they advertise that"nobody beats their price"!
Final Business Response /* (4000, 9, 2014/07/03) */
Hello,
We apologize for the inconvenience that our company has caused you. Unfortunately the item that you ordered has been mispriced. Our policy clearly states that we reserve the right to cancel an order due to a pricing discrepancy. A full refund has been issued to your account. Once again we apologize for your experience with our company.
Final Consumer Response /* (2000, 11, 2014/07/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I clicked the "accept business proposed resolution" button only because I'm tired of going back and forward with Autoplicity. All they do is give the same LAME excuse.
False Advertisement. Don't do business with Autoplicity!They DO NOT have the best prices, the best business practices nor customer service. Save yourself the hassle!

Do your research before ordering anything.....STAY AWAY FROM AUTOPLICITY!!!

I ordered parts from them because the price was lower than the competition, and they offered 3-5 day free shipping. I received an order confirmation after placing my order online telling me my card had been charged. After 3 days I sent an email requesting a tracking # but never heard back. When I didn't receive my parts within 7 days, I decided to check the status of my order on their site...it was still processing and had been sent to the warehouse (the warehouse must be in another country). I decided to call and try speaking with an incompetent employee. After being on hold for an extremely loooooong time,...I FOUND HIM!! (be careful what you ask for). When asking questions about my order and trying to get information of its whereabouts, he gave me nothing but vague answers. Feeling like I was being took, I told him to cancel my order. If it sounds to good to be true folks...well you know the rest!

Hello,
Please return the item to the following address:
Autoplicity 
[redacted]
[redacted]
RMA number- [redacted]
A credit will be issued once the item reaches our facility.

Hello, We apologize for the inconvenience. A full refund will be issued to your account by the end of the day. It will take up to 72 hours for the funds to reach your account.  You may keep the item.

Hello,
 
A prepaid shipping label has been sent to the customer ([redacted]) as of 2/9/2016. The label still to this day does not show movement. 
 
We will be issuing the customer a full refund for the order since the product ordered was...

mis advertised. We had our sales team call the manufacture to correct our data and confirm the correct part number for the customers application. We unfortunelty do NOT carry the correct item the customer needs. Our IT team is fixing the fitment chart on the add to ensure this mix up does not happen in the future.

Initial Business Response /* (1000, 5, 2015/09/17) */
[redacted] Name and Title: Hubert ** C.S. Manager
[redacted] Phone: XXXXXXXXXX
[redacted] Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience caused. We have received the item you sent back and a full refund will be issued...

immediately. A total of $175.54 will be issued by the end of the day. If there is anything else we can do to make things right please let me know.
Thanks,
Hubert.

Initial Business Response /* (1000, 5, 2014/07/14) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience. As stated on the ticket you opened, your missing hardware was...

scheduled to be shipped out on Friday. Unfortunately the manufacture has not yet updated us with your tracking number. We have sent multiple requests for them to do so. You have to understand that the missing parts are not coming directly from us, if they were you would have already received them. We are at the mercy of the manufacture for an update. Once a tracking number is available you will be updated.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.I received the UPS label via email this morning and will ship this evening when I get home from work.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...

find that this resolution is satisfactory to me.
However, it would be helpful to have an email or mailing address for Mr. [redacted] so I can contact him.  Please provide contact information.  Thanks,
Sincerely,
[redacted]

Hello, We apologize for the inconvenience. As per request, a FULL refund to your [redacted] account will be issued by the end of the day.

Once the remaining item is returned a refund will be issued.