Autoplicity.com

Complaint: [redacted]
I am rejecting this response because: I sent my emails to autoplicity by using the "reply" button to respond to the email I received from them.  I did not type in any incorrect address.  Nonetheless, here are the answers to their email:1.  Order Number:  [redacted]2.  Customer Name:  [redacted]3.  REASON FOR RETURN:  AUTOPLICITY CUSTOMER SERVICE TOLD ME THE PART THAT I NEEDED TO REPLACE MY FLEXPLATE FOR MY 1985 FORD F250 6.9L DIESEL 4X4 WITH 3 SPEED AUTOMATIC WAS THEIR B&M 50239 FLEXPLATE.  I ORDERED, IT ARRIVED, I OPENED BOX AND TOOK MEASUREMENTS AND COULD SEE THIS PART WAS NOT EVEN CLOSE TO BEING THE RIGHT FIT FOR MY APPLICATION.4.ITEM FOR RETURN:  B&M FLEXPLATE 502395.  CONDITION OF ITEM FOR RETURN:  NEW, NEVER USED OR INSTALLED.  I ONLY OPENED UP THE BOX AND TOOK MEASUREMENTS, CLOSED IT BACK UP, AND IT IS READY FOR RETURN.6.  NO MEANS FOR TAKING PHOTO BUT AGAIN IT IS NEW, UNUSED, IN ORIGINAL PACKAGE AND READY FOR RETURN. As a very unsatisfied customer, I am asking for autoplicity to provide a prepaid shipping label and full credit back to my credit card. Signed,[redacted]
Sincerely,
[redacted]

Complaint: 10964072
I am rejecting this response because: I sent the part back (per their instructions) on December 14, 2015 but still have not received the refund.
Sincerely,
Mark [redacted]

Good evening,
Thank you for reaching out and we will be certain to assist with the returns process. We do apologize for the inconvenience you experienced and we'll reach out this evening to see what's possible.  For a full return, we do require receipt of the actual product.  I...

will have logistics reach out to examine options with you to rectify your order issue. We value your time and business and let us know if there's any way to be of further assistance. Feel free to also call: [redacted] if you run into any issues.
Thanks again,Autoplicity Customer Service

Good evening,
Thank you for reaching out and we will be certain to assist with the returns process.  We do apologize for the inconvenience you experienced and we'll reach out this evening with label information and next steps.  Once your order tracking information is received,...

we'll process the refund for you.  I'll also be sure to waive any additional fees.  We value your time and business and let us know if there's any way to be of further assistance.Feel free to also call: [redacted] and ask for a Supervisor if you run into any issues.
Thanks again,[redacted]Director of Customer ServiceAutoplicity

I ordered an exhaust pipe from this company. Order # [redacted] was to be a [redacted] 40555 Exhaust pipe. I received a [redacted] 40490 instead and tried to return it for 2 months. I waited through the worst telephone customer svc system I have ever dealt with to be transferred 3 times to finally be told I would receive an email with an RMA # to return the part. I received an email asking me for pictures of the part which I sent. I then heard nothing and had to call back through the same horrible phone system. After multiple transfers I was again told I would receive an email with an RMA #. the following day I instead received an email stating that the case was being closed as resolved. I replied as requested and stated that there was an error since I should be receiving an RMA #. No response yet again for 3 weeks. I just called again 4 days later through the phone system to speak to someone who transferred me to "The department that could help me" which was a voicemail that said please leave a msg and then that the mailbox was full and could not take any messages. This is the absolute worst example of customer service I have dealt with. Even their customer service page says "If you are looking for specific department information, please view the list below for quick access to helpful phone numbers and links" and instead includes 4 email addresses and NO PHONE NUMBERS which is probably the most accurate thing on their entire website because at this point I am convinced that there is no HELPFUL phone number in the entire company. This is a company that is rated A+ from the Revdex.com and boasts a 100% fit guarantee. I tried for weeks to resolve this through their customer service department just hoping to return it for the correct part, but they obviously outsourced this department to a location that just passes you from phone to phone until they find one that has a voicemail box that is full. I would recommend spending your money at a different company. I have had great experiences from [redacted] which is who I ultimately received the correct part from to fix my vehicle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10997614, and find that this resolution is satisfactory to me.
Sincerely,
Jason [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the company refunds the money. The case is not resolved until the money is in my possession. As I have expressed in my complaint my lack of trust is justified. Please do not close my case until I have notified you of my refund. This Has been the most terrible experience with any customer service department I have experienced, and I feel that as soon as Revdex.com is out of the picture they may go back on their word.
Sincerely, 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 
I sent my emails to autoplicity by using the "reply" button to respond to the email I received from them.  I did not type in any incorrect address.  Nonetheless, here are the answers to their email:
1.  Order Number:  [redacted]
2.  Customer Name:  [redacted]
3.  REASON FOR RETURN:  AUTOPLICITY CUSTOMER SERVICE TOLD ME THE PART THAT I NEEDED TO REPLACE MY FLEXPLATE FOR MY 1985 FORD F250 6.9L DIESEL 4X4 WITH 3 SPEED AUTOMATIC WAS THEIR B&M 50239 FLEXPLATE.  I ORDERED, IT ARRIVED, I OPENED BOX AND TOOK MEASUREMENTS AND COULD SEE THIS PART WAS NOT EVEN CLOSE TO BEING THE RIGHT FIT FOR MY APPLICATION.
4.ITEM FOR RETURN:  B&M FLEXPLATE 50239
5.  CONDITION OF ITEM FOR RETURN:  NEW, NEVER USED OR INSTALLED.  I ONLY OPENED UP THE BOX AND TOOK MEASUREMENTS, CLOSED IT BACK UP, AND IT IS READY FOR RETURN.
6.  NO MEANS FOR TAKING PHOTO BUT AGAIN IT IS NEW, UNUSED, IN ORIGINAL PACKAGE AND READY FOR RETURN.
 
As a very unsatisfied customer, I am asking for autoplicity to provide a prepaid shipping label and full credit back to my credit card.
 
Signed,
[redacted]
Sincerely,
[redacted]

Received a set of n-fab nerd bars that were scratched and have a missing weld on the front step. It has been 2 months and they are still unwilling to replace the defective item. I spent over $300 on these and it is completely unreasonable that they are unwilling to exchange it! Horrible customer service!

Hello, A full refund for the amount of $116.09 has been issued to the customer as of 11/20/2015. PayPal refund transaction ID- [redacted]

Terrible. I order some motor mount with this company. They said it would be here on January the 8th. another 2 days after that I got an email saying it will now be February the 8th from their automatic reply system. Emailed them with no reply. Called them they said they canceled it still haven't seen my money.

Dear Mr. [redacted] I took this under review and agree that you should have been refunded for the shipping fee.  I have taken care of that this morning and you can expect the $11.52 fee returned to your account within 3 business days.  I apologize for any inconvenience this has caused...

and I appreciated that you brought it to our attention.  Sincerely, Autoplicity Customer Service

Hello,
 
A full refund for the order will be issued- $145.11. 
 
As stated on our site, shipping both inbound and outbound is NON refundable. We will not be issuing a credit for this shipping back to us.

Hello,
Thanks for reaching out to us. Order number [redacted] has been refunded in full back to account ending in [redacted] as of 3/18/2016. Below is the refund transaction ID
- [redacted]
Please let us know if there is anything else we can do for you.

Absolutely worst customer service. We requested sending an item back for a Harley which did not fit the bike. They insisted on seeing a picture of the item before authorizing a return. We communicated via email and once the picture was sent to customer service, I heard nothing - even after contacting them again. After I received my credit card bill, I disputed it, providing proof of shipment and proof they had received the returned item 3 weeks before. My credit card company approved the dispute. After a month from my last email to customer service, I received a reply stating they would refund the money. Never order from this company - they are terrible.

Good evening, Thank you for reaching out and we will be certain to assist with the returns process. We do apologize for the inconvenience you experienced and we'll reach out this evening to see what's possible.  For a full return, we do require receipt of the actual product.  I will have...

logistics reach out to examine options with you to rectify your order issue. We value your time and business and let us know if there's any way to be of further assistance. Feel free to also call: [redacted] if you run into any issues. Thanks again,Autoplicity Customer Service

The charge back has been accepted by us via PayPal. There is nothing further we can do. The customer must work with his bank to since a charge back is filed. It is no longer up to us what happens.

Initial Business Response /* (1000, 5, 2014/09/16) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello [redacted],
We apologize for the inconvenience that our company has caused you. Thank you for making payment...

for the core charge. As promised we have gone ahead and shipped out your product via expedited shipping. Your product is scheduled to be delivered to you tomorrow. Here is your tracking number- 1zXXXXXXXXXXXXXXXX
Thank you for your patience and cooperation.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your inventory still shows 112 available, still shown as in stock, and still does not mention a core charge. You are still just baiting customers in only to tell them the truth once they have submitted an order.
Final Business Response /* (4000, 9, 2014/09/17) */
As stated previously, our IT department is handling the issue. As far as your order goes, it has been shipped and delivered as promised. tracking number- 1zXXXXXXXXXXXXXXXX.
Final Consumer Response /* (4200, 11, 2014/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is still no mention of a core charge. Yes, I did finally receive the compressor and guess what? There is absolutely no instructions on how to return the old compressor for the core value or an address to send it to or a return number. I emailed the representative who had been "helping" me before as soon as the shipment came in and I still have not heard back.

Initial Business Response /* (1000, 5, 2015/09/08) */
Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@autoplicity.com
Hello,
As stated on [redacted]. We do not carry this item. [redacted] listed us a seller, for we have a matching part number for this...

item. Every customer that placed an order for a sander kit received pads for that is what we sell as part number CP7200S. A full refund has been issued to all customer who purchased this item via [redacted].

Initial Business Response /* (1000, 5, 2014/04/30) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We do not have any records of a [redacted] in our system. There was never a charge for a [redacted]...

[redacted], nor any orders placed. Please provide proof of purchase form our company.