Autoplicity.com

Hello,
This order was placed with [redacted]. This issue needs to be brought up to [redacted].

Initial Business Response /* (1000, 5, 2014/06/23) */
[redacted],
Our crediting process has been revamped and we are crediting at time of. [redacted] always has to go through proper hands at the accounting level hence why there may be a 24 hour delay. We have also improved our systems to show true...

stock and lead times.
[redacted]

Autoplicity absolutely the fastest [redacted] turn around that I ever had when buying automobile parts WOW.

As stated in the previous email. The order was flagged for fraud by our system because of the billing and shipping discrepancy. The customers card was charged the second they clicked the place order button on the site. No order was processed until the information was verified. Since the requested info was NOT verified the order was refunded in full. The refund was issued to the customer 24 hours after placing the order. At this time we no longer have the customers funds.

Hello, We apologize for the inconvenience caused. Please see the refund transaction ID's provided below totaling $118.46. All items that have not shipped or have been returned where issued a full refund, along with partial shipping. 10/27- Refund for $36.07 Refund Transaction...

ID- BP0PC891949611/30- Refund for $46.00 Refund Transaction ID- BL0PCD8EC5F712/2- Refund for $36.39  Refund Transaction ID- BP0PCA978907 All funds have been credited to account ending in 0010- Nicholas [redacted]

Initial Business Response /* (1000, 5, 2014/07/15) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience that our company has caused you. When it comes to your order, you were...

never lied to. Our warehouse stated that the item will be ready to ship out on the 10th. According to the tracking number- [redacted]XXXXXXXXX. the package was indeed picked up on the 10th and scanned in on the 11th. Unfortunately we were not provided this tracking number upon your request, only to receive it days later. This is why your order was not able to be cancelled. The item has shipped and is in transit. If you are not 100% satisfied with the product that you have ordered, simply refuse the package for a FULL credit. If you are unable to refuse the package, a prepaid shipping label will be provided to you to retrieve the item. Once again we apologize for the inconvenience.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have still not received anything. I ordered on 07/07/2014.
Today is 07/16/2014. 9 days.
Final Business Response /* (4000, 17, 2014/07/24) */
Hello,
A prepaid shipping label has been issued to you to with instructions to return the product. Our system ran the tracking on the label provided an noticed that it was not used. This is why you were asked to provide a tracking number for the returning package. You have neglected to mention that you simply refused the package. Now that we have confirmation that the item is on its way back to our facility a FULL refund has been issued to your account. Thank you for your patience.
Final Consumer Response /* (4200, 11, 2014/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Just refused package 07/18/2014.
When will my money be returned?

We took this under review and found that on 8/25/2016 we provided the customer with a return shipping label.  The customer sent the return and it was received in our warehouse, but we had to forward the shipment to the manufacturer since it was a product warranty issue.  That shipment was received by the manufacturer yesterday and we are going to have a refund processed for the customer within the next 1-2 business days.

Complaint: [redacted]
I am rejecting this response because: I will accept this once the check is received. I do not want to open another complaint if I do not receive it. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/04) */
Contact Name and Title: [redacted] T. C.S. Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello,
This order was placed on [redacted] A full refund and explanation on what happened has been provided on [redacted]
The...

listing was a mistake on [redacted] part. They listed us as a seller of a sander that we do not sell. We never carried this item and NEVER will. The item that was shipped is what we carry under the part number ordered. Every customer that purchased this item from us has been refunded in FULL. We cannot fulfill this order. We apologize for the inconvenience.
The ad as since been removed from [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is not telling the truth. That sander kit was listed for sale on their very own web site with a "quantity on hand" of 40. After I called them out on this, they removed it from their web site and said they were currently out of stock. Also, they are claiming that what was listed for sale was only supposed to be a sanding pad, even though the description, picture, and part number were for the entire sander kit. Just for reference, that sanding pad that they are claiming is all they were selling is sold for about $18.00 by many sellers on the internet, but the price I paid was $55.11. Is Autoplicity saying that they sell that sanding pad for more than 3 times the money that most other sellers do? This company is very dishonest!

I ordered a pair of headlights for my VW Jetta in October it is now December and I kept getting a delay email. I finally gave up and canceled my order. It has now been two weeks and still haven't received my refund. Overtime I call I get the same answer that my refund will be posted today to my account.

Complaint: [redacted]
I am rejecting this response because: yes the order was through [redacted] but it was your company selling the item and handling the return.  It...

was your company that wanted to charge the restocking fee. It is your company whose phone number is in the email to call. So it is your company that needs to respond.
Sincerely,
[redacted]

Hello,
 
The customer has been issued a full refund for this order. No additional parts will be shipped to the customer.

Initial Business Response /* (1000, 5, 2015/06/10) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello,
Thank you for reaching out to us. We sincerely apologize for the inconvenience our company has caused you. A full refund...

has just been issued to your account. Please allow up to 72 hours for the funds to reach your account.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
my credit card was charged immediately after the order was placed and should be refunded immediately after cancellation. A reputable company would not have charged before fulfillment of an order. In any case, the order was cancelled on 6/7/2015. The 72 hours have long past.
Final Business Response /* (4000, 9, 2015/06/11) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXXXXXXXXX
[redacted] Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience. A full refund has been issued to your amazon account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,
 
A full refund for the amount of $116.09 has been issued to the customers [redacted] account. 
 
Refund transaction ID- [redacted], 
Refund issued - 11/20/2015

Initial Business Response /* (1000, 5, 2014/05/30) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience our company has caused you. We have contacted the manufacture,...

unfortunately they were not able to provide us with a guaranteed shipping date, therefor as requested we cancelled your order. A full refund will be issued to you shortly. Once again we apologize for the inconvenience.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since they have not been responsive during my dealings with the company, The statement; "A full refund will be issued to you "SHORTLY" leaves their response lacking. I will only accept the response from autoplicity.com upon a credit to my credit card. Upon notification that my credit card has been credited for $920.15 then and only then will I accept the response.
Final Business Response /* (4000, 10, 2014/06/03) */
Hello,
As requested your order has been cancelled and a full refund has been issued. The amount of $920.15 has been refunded to your card ending in [redacted] as of today. Please allow up to 72 business hours for the funds to reach your account. Once again we apologize for the inconvenience.
Final Consumer Response /* (2000, 12, 2014/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I greatly appreciate the speedy resolution on this matter. It is refreshing to deal with an organization that takes active action that results in a positive solution. I thank you all for the effort and solving my problem.
Respectfully,
[redacted]
Capt, USAF (Ret)

Hello, A full refund for the order will be issued- $145.11.  As stated on our site, shipping both inbound and outbound is NON refundable. We will not be issuing a credit for this shipping back to us.

Hello,
 
We apologize for the inconvenience. As per request, a FULL refund to your [redacted] account will be issued by the end of the day.

Hello,Thank you for reaching out to us. Please see the link to the item in question. http://[redacted]As you can see, the image has a disclaimer on it stating " Representative Photo, Actual item may very". The manufacture of the product...

[redacted] did not provide us with pictures of the individual wrenches, only a set. The part number corresponds to a single wrench, just as the title states. We apologize for the inconvenience and will be more than happy to take the item back for a full refund. A refund will only be provided once the item is back at our facility.

Hello,
 
A prepaid shipping label has been emailed to the customer to retrieve the incorrect items. Once the order is shipped back to us a full refund will be issued. 
 
Return label- UPS- [redacted]