Autoplicity.com

Dear [redacted]I took this under review and found two things; there is no record of any phone or email contact by you to our company, and the purchase you referenced was made in September of 2016.  We have a 30 day return period and, after that period has elapsed, if you encounter technical...

issues or defects with a product you need to contact the manufacturer directly for assistance if/when they offer a product warranty.  You can find contact information for Delta Lights on their website, which is as follows:http://www.deltalights.com/I apologize for any misunderstanding regarding this matter. Sincerely,Autoplicity Customer Service

Hello [redacted],
 
Thanks for reaching out to us. My team is working on getting you an RMA and return instructions for your order. Once the item is sent back a FULL refund will be issued to your account as requested.

Hello,This order was placed with [redacted]. This issue needs to be brought up to [redacted].

Complaint: [redacted]
I am rejecting this response because:
I talked to Michael on Monday the 22nd he assured me that I would have my money back today and just talked to someone else today the 24th and said that the refund was not placed till yesterday. I do not appreciate being lied to and scammed for my money. I WANT MY REFUND NOW!!!
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/08) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone:[redacted]
Contact Email:[redacted]
Hello,
Thanks for reaching out to us. According to our records, the missing parts have been shipped and delivered. The tracking...

number is FedEx-[redacted]
Please confirm you have received your complete order.

I took this under review and found that we had to cancel the order the customer had placed because the item in question had a pricing error.  We work with many different vendors and sell a very large number of products so mistakes like this one will happen from time to time.  While this is...

certainly regrettable, we did make sure to refund the customer immediately and did not try to get them to pay a higher price, which would be unfair.  We are unable to process a new order for this product at the price the customer originally saw for the aforementioned reason.Please note this issue came up while the person responsible for updating our website was unavailable but we are going to have the pricing information updated as quickly as possible.  With regard to the incorrect information the customer was provided by the agents she spoke with, I sincerely apologize for any misunderstanding this may have caused.  The agents simply misinterpreted the information they read from our system and provided the customer with what they thought was an accurate explanation.  We will make sure to review this case with them to ensure there are no similar issues in the future.

Initial Business Response /* (1000, 5, 2014/01/31) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Mike,
I wanted to show you a few things, the issue you are having is not due to an error on our end. Your order...

came through with Only your first name, this is something that happened between you and [redacted] here is a screen shot of your order as we received from Amazon:
Billing:
[redacted]
Shipping:
[redacted]
So as you can see, we shipped the item exactly as the order came in to us. Also, you mentioned you were not emailed tracking information, however you were as you can see here:
Order confirmation:
[redacted]
Shipping confirmation:
[redacted]
As you can see, we fulfilled your order exactly as instructed and emailed you a confirmation and shipping confirmation. I understand your frustrated but we did everything correct with your order and notified you properly as well.
At this time a refund can not be issued as [redacted] has confirmed this has been delivered to the correct location with the correct shipping information you provided. This case will be closed shortly.
Initial Consumer Rebuttal /* (3000, 7, 2014/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted],
You shipped the package addressed to a person named [redacted] I don't know your internal systems enough to explain why my last name is now omitted from the pages you linked. I know that my credit card was charged under [redacted] and that my phone and email are correct on the links you sent me. This tells me that you could have called to get my last name if it was missing. However, it wasn't missing because you used the name [redacted] and send the package to him.
I spoke to [redacted] today and they provided me with the shipping confirmation which clearly shows [redacted] as the intended recipient of your package. (please see attached documentation). Additionally, they advised me that you filed a missing package claim and they refunded you the shipping costs on 01-28.14.
I have provided proof that you shipped the package to the wrong person. You have been refunded already by Fedex for the shipping costs. Please process my refund.
Thank you,
[redacted]
Final Business Response /* (4000, 17, 2014/02/05) */
[redacted]
You are being issued a full refund back to your account. We have confirmed via [redacted] that the package has in fact been refunded back to our vendor. The credit has been issued earlier this afternoon.
Final Consumer Response /* (4200, 11, 2014/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted],
This response is identical to the last response and does not include an answer.
I have provided proof that autoplicity shipped my order to [redacted] and not [redacted]. Neither your original reply or your rebuttals explain how it is my fault that you shipped this product to [redacted] Even if the order only came in with a first name, you have not explained why the shipping label was addressed to [redacted]
The date on your own documentation link shows that you did not send me the tracking number and shipping notification until AFTER I reported the package lost (01/16/14). Therefore, I was never able to claim the [redacted] package as my own. The package sat in the mail room of my 137 unit building under the name [redacted] for weeks until it was eventually stolen. Again, not my fault.
[redacted] has processed a lost package claim and refunded you for your costs. Therefore, you have been reimbursed for the loss yet you are keeping my money.
I have again attached a copy of the Fedex shipping log that impeaches your position on this matter.
Please process my refund ASAP. Thanks in advance for your time.

Hello, The customer was refunded on March 20, 2017 as seen here https://screencast.com/t/CPsGnfTGVowB - This was done internally with [redacted], the full refund amount ($81.27) to the customer, which is an adjusted price for the parts he did receive [redacted]Please...

close claim.

Initial Business Response /* (1000, 5, 2014/07/02) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello [redacted],
We apologize for your experience with our company. This is certainly not how we operate. When you...

called initially to get an update on your order, that manufacture informed us that the your order has shipped. Unfortunately it was only scheduled to ship rather than actually being shipped out. The information we received was incorrect. Once we received your cancellation request, when then had to contact the manufacture to cancel your order. This process took 3 days. We apologize for the delay, but it was out of our hands. Per request your order has been cancelled and a FULL refund has been issued to your account. Please allow up to 72 business hours for the funds to reach your account.

Hello, Thank you for reaching out to us. A full refund has been issued to the customers account as of 3/10/2016 to account ending in [redacted]. We apologize for the delay.

Our Best Price Guarantee is based on the fact that we display our best possible price for all of the products on our website. We have systems in place that try to price the parts as low as possible on a daily or weekly basis based on market conditions and inventory levels. That way, our customers...

are always getting the best price that we can offer. Since we are already offering the best price we can we are not able to match prices you may have found through other companies. I apologize for any misunderstanding regarding this matter and for any inconvenience you were caused.Sincerely,Autoplicity Customer Service

I personally assisted this customer yesterday and we came to an agreement on how the issue could be resolved.  We are actively working to get the replacement grommet sent to the customer and he will have it within the next 3-5 business days.  The issue was caused by the manufacturer...

supplying a picture for this SKU that showed two grommets and one shaft, when the SKU in question was for just one grommet.

Initial Business Response /* (1000, 5, 2015/09/04) */
Contact Name and Title: [redacted] T. C.S. Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello,
This order was placed on [redacted] A full refund and explanation on what happened has been provided on [redacted]...


The listing was a mistake on [redacted] part. They listed us as a seller of a sander that we do not sell. We never carried this item and NEVER will. The item that was shipped is what we carry under the part number ordered. Every customer that purchased this item from us has been refunded in FULL. We cannot fulfill this order. We apologize for the inconvenience.
The ad as since been removed from [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is not telling the truth. That sander kit was listed for sale on their very own web site with a "quantity on hand" of 40. After I called them out on this, they removed it from their web site and said they were currently out of stock. Also, they are claiming that what was listed for sale was only supposed to be a sanding pad, even though the description, picture, and part number were for the entire sander kit. Just for reference, that sanding pad that they are claiming is all they were selling is sold for about $18.00 by many sellers on the internet, but the price I paid was $55.11. Is Autoplicity saying that they sell that sanding pad for more than 3 times the money that most other sellers do? This company is very dishonest!

Hello,
The customer opened a chargeback. Our Accounting team is working with the customers CC provider to issue a full refund.

As of 1/18/2016 a prepaid shipping label was sent to the customer to retrieve the label. Once the item is sent back a FULL refund will be issued. 
 
[redacted] Label- [redacted]
 
As of today the label yet to show tracking, which indicates the customer...

has not sent the product back.

Hello,
 
Your order has been cancelled and a full refund for the amount of $36.20 has been issued to your account as of 2/3/2016 via check. The payment gateway has expired fort he order is over 60 days old, meaning we could not issue a credit back to the CC.

Initial Business Response /* (1000, 5, 2015/07/06) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello,
As requested your order has been cancelled and a full refund for the amount of $25.40 has been sent to your [redacted]...

account.

The customer on 3/13/17 was credited back in full for $141.15. You can see our system screenshot here [redacted]. Please close this complaint, customer was refunded same day as complaint was opened.

Will never fo business with this "company" again. I placed an order and they immediately charged my card and sent an email stating the items will ship from the manufacturer with no expected delivery date. The email stated to respond to the email if I had questions or wanted to expedite. I sent emails three days in a row with no response. I want to cancel my order and get my money refunded immediately, but nobody will respond to me.

Only half of my order was sent. Even though they were contacted many times they don't send what they owe me.