Autoplicity.com

Complaint: [redacted]
[redacted] return id [redacted] ,  Autoplicity order id 1[redacted]
Sincerely,
[redacted]

Hello, Thank you for reaching out to us. A full refund was sent to the accounting team to process, BUT since the payment gateway has expired (over 30 days) we cannot issue a refund back tot he customers [redacted] account. A check will be sent to the customer for the amount of $110.66 to the...

address below: [redacted]
[redacted]
[redacted]United States

Initial Business Response /* (1000, 5, 2014/04/24) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience that our company has caused you. A ticket has been opened for your...

case on the 16th of April. Since the item was defective we had to get confirmation from the manufacture to issue an RMA. A prepaid shipping label has been emailed to you, please send the defective item back with the label provided for a FULL refund. Once again we apologize for the inconvenience.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like for a pick up from my home by UPS to be scheduled. The nearest UPS hub is 30 miles from my home. I would have to drive 60 miles round trip to drop this item off at UPS. I know this can be done, as I have had to schedule them for my own customers in the past As well, I have not received any email with this return label. I received an email stating I would receive another email, but have not at this time. Thank you!
Final Business Response /* (4000, 11, 2014/05/20) */
Hello,
A second label has been sent to the customer along with a scheduled pick up like requested. A full refund has been issued to the customer.

Horrific customer service, one of the absolutely worst comanys to deal with in regards to their utter lack of any service at all. Have been trying to return a product for two months. Have gotten run around by phone, transferred, hung up on, no response to emails. Was initially going to exchange the incorrect product for the correct product but I don't want to give any money to this terrible business.

Great website for finding everything. I found a power steering replacement part that I couldn't find anywhere else.

We would be open to returning [redacted] parts. We don't want upset customers. Please let him know to contact me directly, [redacted], Founder & CEO to take care of that.

Initial Business Response /* (1000, 5, 2014/06/17) */
[redacted],
We from time to time do run into pricing errors. It does take us some time to fix these as they are QC'd and may be on an aggregate scale. We can discount the item at our cost for you to appease as much of your request as...

possible. Please let us know if that works. You can email [redacted]@autoplicity.com and reference that [redacted] has permitted such a purchase.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want you to honor the advertised price and shipping. $245.36 and free shipping. The response given is very vauge and does not state the specific price or shipping I am going to pay.
Final Business Response /* (4000, 13, 2014/07/07) */
Hello,
As per our policy we reserve the right to cancel and order due to a pricing discrepancy. You have been notified of the situation by [redacted] as you stated above. A full refund has been issued to your account. We apologize for the inconvenience.
Final Consumer Response /* (4200, 11, 2014/06/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like it stated what the price is I will be paying.

Hello,Since the item is destroyed, we do not need it back. A full refund for the defective item will be issued to the customers account. Part number Moog Chassis Parts [redacted] will be credited the amount of $44.21.

Hello,
 
Thank you for reaching out to us. A prepaid shipping label will be issued to your email shortly. Once the item is received back to our warehouse it will undergo inspection. If deemed in new condition a full refund will be issued.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Calibri; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 14.0px Calibri; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} Dear [redacted].  Thank you for reaching out to...

Autoplicity.  We sincerely apologize for the issues you experienced with your order and for any inconvenience it caused.  Upon reviewing your order, we would like to consult with you to make this right and to resolve your concerns.  We are working on implementing new systems, customer service additions, and processes to help prevent issues like this one from happening again the future.  Again, we apologize and thank you for your business and feedback. May you contact our Director of Customer Service to assist with your issue at: [redacted].  Sincerely, Autoplicity Customer Service

Complaint: [redacted]
I am...

rejecting this response because:I received item on Friday 11/13/15 drop-shipped directly from [redacted].  You website stated you had "8 available" of this item which is very unlikely to sell in any volume.  Also when I called during the week I was told by a customer service representative that you did indeed have these items in stock.  The fact that you didn't have the item and had to drop ship it caused an unnecessary delay that in turn caused me to buy the item directly from [redacted] and they have it shipped overnight for $65.  I want full re-imbursement once I return the item for the item and the 2-day shipping I was charged.
. 
Sincerely,
[redacted]

Hello,Since the order is past the 30 return widow it was denied. We will issue a one time return to help out the customer. Please return the item to the address below and be sure to include the RMA on the label. Once the item is received in our facility a refund for the item will be...

issued. Please email [redacted] with the return tracking number so we can issue a credit once the package arrives. Return Address:Autoplicity[redacted]
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/05/28) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@[redacted].com
Hello,
A full refund for your shipping charges has been refunded. We apologize for the inconvenience. $12.82 has...

been sent to card ending in [redacted]. Please allow up to 72 hours for the funds to reach your account.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund issued.

Dear Mr. [redacted]I sincerely apologize for the issue you experienced with your order.  I reviewed our records and found that you did send us pictures of the products you wish to return roughly one week ago but we failed to reply to your email. W e will be responding later today with an update...

on the status of your request once we have initiated the return process for this order.  Sincerely,Autoplicity Customer Service

Initial Business Response /* (1000, 5, 2015/10/26) */
Contact Name and Title: [redacted] T. C.S. Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello [redacted].
We see that the label we provided you with was indeed used and [redacted] was delivered back to us. A refund...

for the amount of $85.08 will be issued to you within 72 hours.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ordered 2 of these mirrors at 85.08 plus tax, handling, and shipping for a total of 216.92. I have the printed receipt and every email printed out and also saved. This company sent the wrong item and their sales department admitted their website is incorrect and said they would fix it but I looked and 6 weeks later they still haven't fixed it, they don't even stock the said item and just send out the wrong one and people just give up and lose their money. This company owes me 216.92.Period.They should compensate me for all this trouble like any reputable company would and I'm just asking for my money back, I'm being very reasonable about this.
Final Business Response /* (4000, 9, 2015/10/27) */
Contact Name and Title: [redacted] T. C.S. Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello [redacted],
As stated in your claim, you contacted us with a issue you had. you claimed that 1 of the 3 items you purchased had an issue. You were provided a pre paid shipping label to retrieve the product and a refund for the amount of $85.08 was issued to your account. The funds have been withheld because you have opened a ** dispute.
Now you are claiming that you have returned your entire order and wish to be refunded in FULL. We were not aware that all 3 items have been set back. We are going to contact our warehouse to confirm that this is the case. If the entire order was returned a full refund will be issued and you ** dispute will be granted.
Please stand by.

called about my order that I orderd 2 weeks ago.never got a email or noting on confirmation.so I called and I talk to one of the guest serves,,after telling me 3 different thing she got nasty and hung up..so I called back waited 15 min just so I cpould get her name and employ number and ash to talk to manager,she sent me to a phone that was out of order..this time I called wearhouse they didn't get my order..so I called back this time a different person picked up and said looks like it was proccsed today..im like what I paid 2 weeks ago and no email or noting and now this,,now im without part and cash...

Hello, A full refund for the amount of $116.09 has been issued to the customers [redacted] account.  Refund transaction ID- [redacted], Refund issued - 11/20/2015

Hello,
 
As per our policy we must first receive the return back before issuing a full refund. This is to ensure that the item returned is in brand new resellable condition. We have received the item back the the customer returned, it was inspected and a refund was sent to your...

accounting staff to process. A full refund of $204.94 will be issued tot he customers Amazon account shortly.  
Thank you

01/15/16: I submitted an order by accident when trying to get a total price including shipping with the items in my cart. When I got a confirmation that the order was confirmed, I quickly called the customer service number and spoke with a representative. She told me that the order was still new and to call back in an hour. After 30 minutes, I called again and spoke with Collin [redacted] about the situation and was told that he would put a cancellation in for my order. This was 30 minutes after my order was placed and my order status still showed as processing. Additionally I replied to the order confirmation I received via email and requested this order to be canceled. Fifteen minutes after my call with Collin, I received a reply back from my email and it was Collin saying that my order was already shipped. Originally I was told to wait an hour before calling back so my order would show up in their system, but only 45 minutes later and my order is already shipped. So I called and spoke with the same woman from the first call and Collin and both told me that it was too late to cancel the order since it has been already processed and sent to the shipper. Their advice was to either refuse the shipment of contact them once the items arrive and they will email a return label to send it back. After this ordeal with the first call and being told that my order cancellation was submitted, how can I feel comfortable taking their word on receiving a refund for a large amount?
In summary, their customer service is poor and you will get no where with their representatives, so hopefully you don't encounter any issues with your order that will involve contacting customer service.

Hello, We do our best to have the inventory updated once a day. We apologize for the inconvenience. I am having my IT department go trough and update the inventory to ensure this does not happen again.