Autoplicity.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please send a check to the address below.[redacted]Swedesboro, N.J. 08085
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/07/07) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We have received your email containing the missing parts. We are waiting for the manufacture to confirm...

that the missing parts are available and ready to ship. Once we have confirmation, they will ship out over night to the address you provided. We apologize for the inconvenience.

Hello, Thanks for reaching out to us. A prepaid shipping label and a rma will be provided to you via email within the next 2 business days. Once the item is returned a full refund will be issued to your [redacted] account.

Initial Business Response /* (1000, 5, 2015/04/13) */
[redacted] Name and Title: [redacted] C.S. Manager
[redacted] Phone: XXX-XXX-XXXXext[redacted]
[redacted] Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience. Unfortunately the item is no longer available. With that being said, a...

refund for the difference along with shipping cost has been issued back to your account. Please allow up to 72 business hours for the funds to reach your account.

Hello,
 
A full refund for the amount of $116.09 has been issued to the customer as of 11/20/2015.
 
PayPal refund transaction ID- [redacted]

We addressed the issue in the initial Revdex.com response. A prepaid shipping label was provided to the customer to send the item back to us. Once received a FULL REFUND will be issued to the customer. 
 
Label has been issued 4/27 and has still not been used.

Hello,Please take a look at the tracking number for your order. [redacted]
*As you can see the item was shipped the same day the order was placed. Unfortunately the carrier has lost your package, for that we apologize but it is out of our control. A claim needs to be open with...

the carrier to get the funds back for your order. A full refund has been issued to your account so you can reorder the item and get it promptly. We will take care of the claim on our end.

Initial Business Response /* (1000, 5, 2014/04/24) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello [redacted],
We apologize for the inconvenience that our company caused you. We are in the process of taking care...

of your claim. It seems that the warehouse has sent you the incorrect item. We are waiting for an RMA approval from the warehouse. Once we receive this RMA (usually takes no longer than 24 hours) we will email you a PREPAID label to sent the item back. You have an option of either swapping the item for the correct item or we can issue you a full refund. Once again we apologize for the delay, but I can assure you this situation will be handled in a timely matter.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an automatic response that they have sent to all the previous complaintants via the Revdex.com.
The warehouse did NOT send the wrong item. The box is clearly marked with the correct number.
Once I receive my refund I will be accept a response.
Final Business Response /* (4000, 14, 2014/05/01) */
[redacted],
You have been refunded in full to your [redacted] account. Once again we apologize for the inconvenience.
Final Consumer Response /* (4200, 12, 2014/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept a "proposed resolution." Based on this company's response or lack of response, I will only be satisfied once I do in fact receive the full refund stated in their response.

Hello, As per customers request the order has been cancelled and a full refund will be issued by the end of the day.

Initial Business Response /* (1000, 5, 2014/09/15) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience. What you have to understand is that a claim needed to be opened with...

the manufacture to resolve this issue. They are not located in the US therefor it does take some time. We have heard back from [redacted] and they are requesting pictures of the defective item so that they can send out a replacement. Once we receive pictures from you a replacement part will be shipped directly to you from the manufacture. Please email a picture of the defective item to [redacted]@autoplicity.com along with your order number. Once again we apologize for the delay but this is procedure.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I indicated previously, the photo you are requesting is that of Autoplicity and not of the manufacturer. The part is installed and can not be removed until a new part is received. It is not a simple task and do not wish to nor should I have to tear apart my car multiple times. Autoplicity should uphold their policy and ship out a new part. I have explained in detail the defect which a photo would not show. If they are not willing to send a replacement, I wish to return my product for a full refund and will order from another company. Autoplicity shows this as an in stock item and the customer should not be held liable for any delays that Autoplicity needs to handle on their end with the manufacturer. That is of no issue to me, the consumer, and should solely be between the two companies.
Final Business Response /* (4000, 9, 2014/09/17) */
Without pictures of the damaged item we cannot open a claim with the manufacture. The customer needs to prove that the item is defective. We will be more than happy to send the customer a new replacement item as soon as we have PROOF that the item was indeed delivered defective and the defective item is send back to us. A pre paid shipping label will be sent to the customer to retrieve the package. At this point the customer has refused to cooperate and abide by our policy.
Final Consumer Response /* (4200, 11, 2014/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The defect is a matter of millimeters and again, will NOT show up in a photo. You will have all the proof you need in the part itself upon return and can examine yourself in whatever extend you need at that time. I am requesting an exact replacement, why else would I still want the part if it wasn't defective? Autoplicity is being completely unreasonable and I have never encountered such irrational, not customer orientated/satisfaction responses from any company, ever. Since you refuse to honor your policy and are making new rules as you go along, I wish to return the part for a full refund. Again, I ordered the part from Autoplicity and not directly from the manufacturer so what those two parties need to do with each other has nothing to do with me.
Consumer Response /* (3000, 18, 2014/10/06) */
Please re-open this case. I have submitted the photo twice per the seller's request. After waiting for a response from Autoplicity, Revdex.com closed the complaint. I added a note stating I did send it and did again once after the case was closed. The issue is not resolved and is still pending, again please re-open. Thank you.
Business Response /* (4000, 20, 2014/10/06) */
Thank you for you cooperation. The pictures of the defective item have been sent to the manufacture. We are awaiting their word on an ETA for a replacement.
Consumer Response /* (4200, 22, 2014/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Update please? It's been nearly two weeks.
Business Response /* (4000, 24, 2014/10/29) */
Hello,
The manufacture is taking to long to respond to this claim. A pre paid shipping label will be emailed to the customer. Once the defective item is in transit back to our facility, a BRAND NEW replacement part will be shipped out. We apologize for the delay, communicating with a manufacture that is in a different country is very difficult. WE hope this will make things right.
Consumer Response /* (4200, 26, 2014/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As indicated previously, I wish to have a full refund and will be ordering a different brand part from a different company.
Business Response /* (4000, 28, 2014/11/06) */
Hello,
A prepaid shipping label has been sent to your email. Please send the item back. Once on its way back to our facility a FULL refund will be issued to your account.
Consumer Response /* (3000, 18, 2014/10/06) */
Please re-open this case. I have submitted the photo twice per the seller's request. After waiting for a response from Autoplicity, Revdex.com closed the complaint. I added a note stating I did send it and did again once after the case was closed. The issue is not resolved and is still pending, again please re-open. Thank you.
Business Response /* (4000, 20, 2014/10/06) */
Thank you for you cooperation. The pictures of the defective item have been sent to the manufacture. We are awaiting their word on an ETA for a replacement.
Consumer Response /* (4200, 22, 2014/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Update please? It's been nearly two weeks.
Business Response /* (4000, 24, 2014/10/29) */
Hello,
The manufacture is taking to long to respond to this claim. A pre paid shipping label will be emailed to the customer. Once the defective item is in transit back to our facility, a BRAND NEW replacement part will be shipped out. We apologize for the delay, communicating with a manufacture that is in a different country is very difficult. WE hope this will make things right.
Consumer Response /* (4200, 26, 2014/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As indicated previously, I wish to have a full refund and will be ordering a different brand part from a different company.
Business Response /* (4000, 28, 2014/11/06) */
Hello,
A prepaid shipping label has been sent to your email. Please send the item back. Once on its way back to our facility a FULL refund will be issued to your account.
Consumer Response /* (4200, 34, 2014/11/20) */
As soon as I received my ordered replacement part from a different company, I will install it and remove the defective part to return.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11127926, and find that this resolution is satisfactory to me.
Sincerely,
Ronald [redacted]  (It's over two weeks and have not received those return slips.)

I took this under review and found that the shipment in question, while it was sent via [redacted] was over 100 lbs.  For oversize shipments [redacted] requires that the delivery be arranged ahead of time because items this large are not put on normal [redacted] delivery trucks.  We made repeated attempts to...

contact the customer via email to request their phone number but we did not receive a reply.  [redacted] will not hold shipments this large in the same way they hold standard parcels so it was returned to us at an additional expense of $98.19.  Please note that while we only charged the customer $13.50 for the original shipment we paid nearly $100 to send it.  If we did not impose the fee on the customer's refund we would have lost a significant amount of money on the order.  We will not be able to provide an additional refund to the customer in this instance given the previously detailed circumstances.

Hello,
 
The customer did not return the order complete as stated above. The item is sold in a pack of 10, the customer returned 19. We cannot and will not resell an item that is missing a piece. We also cannot just refund the customer for the missing item, it does not work that...

way. Unless the customer returns the missing piece of the order NO REFUND will be issued.

Ordered two batterie and when they arrived they were cracked, covered in grease, and terminals were dirty. Clearly used batteries. Return process was a nightmare. I had to send pictures before they would issue shipping labels and was told the batteries needed to be inspected before they would process my refund. Would not buy from them again.

Dear Mr. [redacted]
I apologize for the difficulty you experienced with your order.  We will be processing a refund for you today which will show up in your account within 1-3 business days.  If we can be of any further assistance please do not hesitate to contact...

us. Sincerely,
Autoplicity Customer Service

I placed me order though them for some headers and they cancelled my order 4 days later without a valid reason. When I had called they hung up on me. I called back 3 more times and they all told me that the part had changed part numbers and couldnt be order by the manufacture. I decided to call JBA myself to see what was going on. Dustin at JBA had inform me no such changes were made and the item is fully in stock. I called back technical support and they transferred me to someone they claimed that could help me, I had waited almost an hour and been first in line waiting customer the whole time. On [redacted] shopping it is also listed as $402 with free shipping. I still got charged shipping. I would never recommend anyone to autoplicity ever again. If you see an item you like on here just pay the extra few bucks and buy it some where else. These guys here seem to not honor their sales and lack in customer care. They claimed my refund was already processed, but I havent seen a penny yet. I called back the next day and got ahold of someone in sales, they pretty much accused me of lying about speaking to JBA to confirm that my part was in stock, the sales person also told me a manager would call me back. its been a few days and no word.

Complaint: [redacted]
I am rejecting this response because: I will only accept the missing Ring Set from my order or a refund in the amount of $185.00 so I can purchase the rings elsewhere. Luckily I also submitted a claim with [redacted] and they have refunded me the money on my account. I have copied and pasted the letter [redacted] sent me below. I guess you have to take this up with them now.
[redacted]Hello [redacted]We reviewed the information regarding the claim below and have decided the case in your favor.We’ve issued a refund to your [redacted] Credit account for the disputed amount as well as any interest and fees related to the transaction. Please allow up to 5 days for this refund to be reflected on your account. This claim is now closed. We are truly sorry that you experienced a problem with this transaction, but hope you are happy with the outcome of this claim. Transaction details: Dispute Case ID:[redacted] Transaction Amount:$652.45 USD  Dispute Amount:$185.00 USD  Transaction ID:[redacted] Transaction Date: November 25, 2016  Thanks, [redacted] Thank You [redacted]

Dear Mr. [redacted]
I sincerely apologize for the issue you experienced with your order.  I reviewed our records and found that you did send us pictures of the products you wish to return roughly one week ago but we failed to reply to your email. W e will be responding later today with...

an update on the status of your request once we have initiated the return process for this order.  Sincerely,
Autoplicity Customer Service

Complaint[redacted]
I am rejecting this response because:i ordered another "skid plate" with Autoplicity not hardware when I ordered it on the 5 of this month there was a picture of the skid plate and the description said SKID PLATE not another word on it.  they were paid in less then a week still waiting for a skid plate
and not another bait and switch show and say skid plate and then send muffler tube or something  all I want is my S K I D  P L A T E thank you iam up to 45, yes forty five emails trying to get my SKID PLATE please help?
Sincerely,
[redacted]