Autoplicity.com

Worse experience I've ever had with a company in the years of buying online. Took forever for them to reply back to me after waiting 1 week for just a simple tracking number which then showed they messed up my order by sending it to the wrong address then wanted me to wait for 2 weeks to send me another product due to being out of stock or just cancel my order. It sucks when your trying to buy a product for your brother that's leaving for duty and you want to surprise him on his birthday before he leaves. And you pay for that service and don't get the product when they say it will be there and they send it to the wrong address. Don't buy from autoplicity.com they dont care about there customers.

Hello,
[redacted] our CS Director spoke to the customer and explained the situation in detail. The customer has acknowledge the fact that GOOGLE search led the customer to find the product in question. Our site clearly states that the item purchased DOES NOT fit the customers application. As stated before, we are not responsible for GOOGLE. Our site has the accurate info. Since the conversation the customer has been provided a RMA number and return address. NO shipping label will be provided and a 10% restocking fee will apply.

Initial Business Response /* (1000, 5, 2014/11/24) */
[redacted] Name and Title: [redacted] C.S. Manager
[redacted] Phone: XXX-XXX-XXXXext 101
[redacted] Email: [redacted]@autoplicity.com
Hello [redacted],
We apologize for the inconvenience our company has caused you. It seems that we were awaiting...

confirmation from the mfg that a credit will be issued. Seeing that the description on our website was off, a refund should have been issued right away. I have contacted accounting, a FULL refund will be issued to your account today. Thank you for your patience.

Initial Business Response /* (1000, 5, 2014/12/24) */
[redacted] Name and Title: [redacted] C.S. Manager
[redacted] Phone: XXX-XXX-XXXXext [redacted] Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience our company has caused you. We can assure you this is not how we...

operate. In regards to your complaint, a FULL refund has been issued to your account. Please allow up to 72 business hours for the funds to reach your account. Thank your for choosing Autoplicity. Happy Holidays!

Hello,
Thank you for reaching out to us. Please see the link to the item in question. 
http://[redacted]
As you can see, the image has a disclaimer on it stating " Representative Photo, Actual item may...

very". The manufacture of the product [redacted] did not provide us with pictures of the individual wrenches, only a set. The part number corresponds to a single wrench, just as the title states. 
We apologize for the inconvenience and will be more than happy to take the item back for a full refund. A refund will only be provided once the item is back at our facility.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  You did not address the issue in the original complaint response.  You only provided me with a way to return the wrong item with no answer to how I would be re-imbursed.  I also checked your customer service website and that had no explaination either.  That is the problem I had all along.  No one was able to inform me of the entire resolution and my service tickets on your website kept getting erased with no resolution.  I will return the item tomorrow.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/01/29) */
[redacted] Name and Title:[redacted]t ** C.S. Manager
[redacted] Phone: XXX-XXX-XXXXext 101
[redacted] Email: [redacted]@autoplicity.com
Hello [redacted]
Thank you for reaching out to us. We apologize for any inconvenience our company may have caused you. In...

regards to your item, it is shipping directly from the manufacture [redacted] They have pushed the shipping date back to 2/5 due to production delays.

The special holiday pricing has been honored. Since the items price has went up, BUT that does not apply to you.
2/5 you will receive a tracking number for your order number XXXXXX.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
(First I accept your response). The product has been delivered. Thank you very much for your handling of this matter. I apologize for involving the Revdex.com because I was given a 8-12 day time frame not knowing what to think whether it had been weather delays, production delays or online ad trickery before I was to have the charges removed from my CC by the 10th of Feb (the 60 day time frame of charge) I am glad the shipping and delivery pulled through this time before Feb 5th. Best of luck as the winter/ holiday bumps become smoother down the road.
Final Business Response /* (4000, 9, 2015/02/03) */
Hello,
We are happy we came to a common ground and had the issue resolved. Thank you for your patience and understanding of the matter.

Hello, A full refund has been issued to your [redacted] account as of 2/16/2016

Was good service had to call and ask for help and was directed and every question answered. Sadly there was only one tire in stock and I need one more. But overall good help

Initial Business Response /* (1000, 5, 2015/09/14) */
Contact Name and Title: Hubert ** C.S. Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the inconvenience. It does seem that the order shipped via UPS ground instead of the next day...

air. We will be more than happy to issue you a FULL refund for the shipping cost of $69.64.
If you wish to receive a FULL refund of $181.26 the item will need to be returned. Please let us know how you would like to proceed.

Complaint: [redacted]
I am rejecting this response because: Only because the matter is still not quite settled. I did get an initial response to this problem via email on 9/14/16, but that response failed to recognize that I was shipped the incorrect parts. I responded with a very clear email stating the problem (again) and did get a reply that they would be sending a new "call tag" to have the incorrect parts picked up. I did receive this new cal tag yesterday and will be shipping the incorrect parts back today. My reason for not accepting the response made by the business is simply because I still do not have a refund or the parts that I ordered. I do realize that they are being more responsive now that the Revdex.com is involved, but this has now stretched out to a week shy of two months. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/10) */
[redacted] Name and Title: [redacted] Manager
[redacted] Phone: XXXXXXXXXX
[redacted] Email: [redacted]@autoplicity.com
At the time the customer placed the order we had no more of these available. As you can see below, we currently have this time back...

in stock for the same price the customer initially paid. We have no problem honoring the price. Unfortunately the customer has already been refunded in FULL as of 8/6/2015, therefor he will need to be recharged for the product. Please give us a call and replace the order.
http://autoplicity.com/73-dee-zee-red-label-series-single-lid-tool-box

Initial Business Response /* (1000, 5, 2015/05/04) */
[redacted] Name and Title: [redacted] C.S. Manager
[redacted] Phone: XXX-XXX-XXXXext 101
[redacted] Email: [redacted]@autoplicity.com
Hello,
Thank you for reaching out to us. A refund has just been initiated for the amount of $150.77. This credit is for...

[redacted] (returned part). Please allow up to 72 business hours for the funds to reach your account.

Dear Mr. [redacted]
 
I took this under review and agree that you should have been refunded for the shipping fee.  I have taken care of that this morning and you can expect the $11.52 fee returned to your account within 3 business days.  I apologize for any inconvenience...

this has caused and I appreciated that you brought it to our attention.  
Sincerely,
 
Autoplicity Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11122227, and find that this resolution is satisfactory to me.
Sincerely,
Brian [redacted]

Initial Business Response /* (1000, 5, 2014/04/24) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext 101
Contact Email: [redacted]@autoplicity.com
Hello [redacted],
We apologize for the inconvenience our company has caused you. Since the item was on back order,...

we get an ETA from the manufacture of when the item will ship. Unfortunately the manufacture kept pushing the date back. As per request the order has been cancelled and a refund has been issued. PayPal then withheld your money, which is out of our control. The refund has been processed as requested on our end. Once again we apologize for the inconvenience.

Hello, The accounting department has emailed the customer asking to verify shipping address. The customer will be sent a check for refund amount. We can no longer refund the credit card since its been over 60 days and the CC company will not allow it. Please have the customer respond tot he...

email sent to him, verifying the shipping address.

Dear Mr. [redacted]We have provided you with a refund today for $148.37 which will take up to 3 business days to post to your account.  If we can be of any further assistance please do not hesitate to contact us directly. Sincerely,Autoplicity Customer Service

Hello,
Since the item is destroyed, we do not need it back. A full refund for the defective item will be issued to the customers account. Part number Moog Chassis Parts [redacted] will be credited the amount of $44.21.

STAY AWAY !!!