Autoplicity.com

I ordered a set of rotorsThey sent me an email mail stating that it would be almost a month until they would be deliveredI questioned the length of time and complained and they explained that the order was not on track and that it would be longerI complained and they in turn cancelled my orderIt has been over a week and they have not r turned my moneyI opened a case through PayPal in hopes of getting my refundStay away from this company!!!!

Contact Name and Title: *** *C.SManager
Contact Phone: ***
Contact Email: ***
Hello,
We apologize for the inconvenienceYour order has been shipped and delivered
Tracking via UPS- ***
For the delay we
would like to issue you a full refund for your shipping chargesA refund for the amount of $will be issued to your account ending in ***

A full refund was issued to the customer through Paypal on 8/6/The transaction ID for this refund is *** Due to a technical error the order never came through to our systemOnce we found the order it was refunded

Initial Business Response /* (1000, 5, 2014/02/10) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext ***
Contact Email: ***@autoplicity.com
Hello ***,
In regards to your claim, you have been refunded in fullLike we spoke over the phone, I cannot
sell you an item nor guarantee a price on something I to not haveWe reserve the right to cancel any order at any time as stated on our website below
http://autoplicity.com/topic/3-conditions-of-use.aspx
Transaction Details
Express Checkout Payment Received (Unique Transaction ID #4MXXXXXXCUXXXXXXX)
This transaction has been refunded
For further details please see transaction 7BMXXXXXXHXXXXXXB
Original Transaction
Date Type Status Details Gross Fee Net
***, Payment From *** *** RefundedYou have refunded this payment in full.You have refunded this payment in full$USD -$USD $USD
Related Transaction
Date Type Status Details Gross Fee Net
***, Refund Completed Details -$USD $USD -$USD
Total: $USD -$USD -$USD
Name:
*** *** (The sender of this payment is Verified)
Email:
***@gmail.com
Payment Sent to:
***@autoplicity.com
Total amount:
$USD
Fee amount:
-$USD
Net amount:
$USD
Item amount:
$USD
Sales Tax:
$USD
Shipping:
$USD
Handling:
$USD
Quantity:
Custom:
***
Date:
*** 6,
Time:
08:43:CST
Status:
Refunded
You have refunded this payment in full
Shipping Address:
*** ***
***XX
United States
Confirmed Help
Payment Type:
Instant
DescriK***ption:
*** has just sent you $USD with***

Complaint: ***
I am rejecting this response because:Give me the phone number i'll be happy to call them for you since you are unable to reach them
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:First, I need to hear from Autoplicity that if I return the item as they propose, I will receive a full refund of my purchase priceThere must be no shipping, restocking, or any other charges assessed against me.Second, the notion that my package, which should have shipped out on Thursday, actually shipped out moments before I demanded cancellation the following Tuesday is absurdIt is just another lie in a series of lies that I have received from this companyA little more background might be helpfulAs I noted earlier, placed my order on Thursday before noon on Thursday, expecting the order to ship out the same dayWhen I saw that my order had not shipped by about pm that day, I called Autoplicity to find out whether we could get it out the same dayThe person on the phone assured me that the item would ship out on FridayHe did not mention that it was shipping from a 3rd party vendor and nothing on the website indicated that this item would ship from a 3rd party vendorOn Monday 1/8, it still hadn't shippedI called Autoplicity again and got the same person on the phoneThat is when I first learned that my order wasn't coming from Autoplicity but rather from a 3rd party vendor, which is why it has been delayedBut he assured me that it would ship out on MondayThat too was falseI asked him why no one told me previously that the item was coming from a 3rd party and that it would be delayedHe had no response for meI waited another day, until Tuesday, to cancelWhen I demanded cancellation, I had recieved no email that my item was being prepared for shipment and there was no indication of the same that on the company websiteThe first email about shipping came nearly an HOUR laterThe notion that it was already too late the cancel when I sent me email is absolutely incredible.Third, I cannot understand why Autoplicity would use a 3rd party vendor that mislabels products passing them off as being something other than they areIf that is indeed who Autoplicity does business with, that alone is reason to be disgustedBut it seems far more likely that Autoplicity needed to get the order out in a hurry and so set out whatever it could get its hands on, regardless of the inherent dishonesty. Sincerely,
*** ***

I ordered one simple part by manufacturer part number via phone with Autoplicity, the price was the bestI received something different and rather than the company trying to correct their error, the gave me a run around, making me call them numerous times and even told me to take pictures of the product they sent meThey also refused to send me the correct product until after they had received their wrong product back, causing further delays In the interim, the tried to quote me their return policies and then stalled in issuing the RMA promised meVery disappointed and still waiting for the RMAThe few dollars I would have saved was spent in a couple of hours in BS; waiting, arguinmg and frustrationNever again! I am a classic car restorer and purchase lots of partsI thought I found a good sourceTheir loss

Initial Business Response /* (1000, 5, 2015/09/10) */
Contact Name and Title: *** TC.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello,
Thanks for reaching out to usWe have received the returned itemThis order has been pending refund since 7/27/
Why it has not been refunded as of yet I cannot explainI do apologize for the the inconvenienceA full refund has been sent to accounting to push through todayIf there is an issued with crediting your PP account we will notify you

Hello, We have tried to issue a full refund to the customer but cannot via payment method because it is expiredAn email has been sent to the customer requesting verification of shipping address so that we can send out a check for the full refund amountWe have still not heard back from
the customerWe would love to resolve this issue once and for all, we need to send out a check

Hello,
Since the order is past the return widow it was denied.
We will issue a one time return to help out the customer.
Please return the item to the address below and be sure to include the RMA on the labelOnce the item is received in our
facility a refund for the item will be issuedPlease email *** with the return tracking number so we can issue a credit once the package arrives.
Return Address:
Autoplicity
*** *** ***
*** *** ** ***
***

Initial Business Response /* (1000, 5, 2015/10/27) */
Contact Name and Title: *** TC.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello ***,
A prepaid shipping label will be emailed to you shortlyOnce the item is sent back to us a FULL refund will
be issuedWe apologize for the inconvenience
Label will be sent to this Email- ***@gmail.com
Initial Consumer Rebuttal /* (2000, 7, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/11/19) */
*** Name and Title: *** ** C.SManager
*** Phone: XXX-XXX-XXXXext
*** Email: ***@autoplicity.com
Hello,
We apologize for the inconvenience our company has caused youAs stated to you over the phone, the part number
you ordered corresponds to a seat, not a seat with a coverThe picture on our website is a generic photo given to us by the manufactureIndeed it does show the seat with a cover, BUT the description states it is seat, not a seat and coverWe DO NOT carry the seat cover you are inquiring aboutIf you are not 100% satisfied with your product, it can be returned for a FULL refundBut we will not be shipping you out a seat cover we do not haveIf you wish to return your product, please email the the customer service department for a pre paid shipping labelOnce the item is in transit back to our facility, a refund will be issued
All of our competitors are selling this part number as just a seat, utilizing the same image we areThe manufacture does not include a seat cover with this part number, and neither do we since all our product are drop shipped from the manufacture
We apologize for your experience

Initial Business Response /* (1000, 5, 2015/08/12) */
*** Name and Title: Hubert TC.SManager
*** Phone: XXXXXXXXXX
*** Email: ***@autoplicity.com
Hello,
As per email conversation your order has been shippedBelow is the tracking number
XXXXXXXXXXXXXXXXXXXXXX-
USPS

Hello,
A full refund has been issued to your *** account as of 2/16/

We have been dealing with this issue on *** *** with the customerA FULL refund will be issued once the customer returns the products in his possessionNo refund will be issued until we get our products backWe will be providing return instructions to the customer via the *** claim on ***
Once the item is received back to our warehouse a full refund will be issued

Initial Business Response /* (1000, 5, 2014/12/05) */
*** Name and Title: *** ** C.SManager
*** Phone: XXX-XXX-XXXXext
*** Email: ***@autoplicity.com
Hello,
The acquisition by the customer is falseThe customer did not place the order on "Cyber Monday" the order was
placed Thursday December 4th, a screen shot of the order transaction can be provided
The price on the site was incorrect, we admit to the pricing error on our siteAs per our conversation, the customer was guided to our policy where it clearly states "There may be occasional price mistakes on the site, and we reserve the right to cancel and refund these orders."
The customers order was cancelled and refunded the same day the order was placedWe apologize for the inconvenience, but we have done everything to ensure the customer is not kept in the dark about his order

Hello, A chargeback was filed for this order, therefore my accounting team is working with the customers CC team to issue a full refund

Contact Name and Title: *** ** C.SManager
Contact Phone: ***
Contact Email: ***
Hello,
We will be more than happy to issue a refund for the item hat was sent back to usPlease provide us with the return tracking number so we can verify the
order has been sent back and deliveredOnce we have this information a full refund for the part will be issued

Initial Business Response /* (1000, 5, 2014/08/06) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext ***
Contact Email: ***@autoplicity.com
Hello,
We apologize for the inconvenienceAs you can see from the tracking umber provide to you, your order
shipped the next dayUnfortunately UPS has filed a claim on this order because it was damaged in shippingThis was completely out of our handsWe have done everything to ensure you package ships out in a timely matterIf not for the UPS claim your part would have been deliveredWe have gone ahead and issued you a FULL refund for your orderOnce the claim is disputed we will redirect the package to our facility rather than having it shipped to you
Revdex.com please take a look at tracking number-1ZAXXXXXXXXXXXXXXXAs you see the claim was initiated by UPS not our companyThis was not our mistake rather than the carriers

Initial Business Response /* (1000, 5, 2015/06/10) */
*** Name and Title: Hubert ** C.SManager
*** Phone: XXXXXXXXXX
*** Email: ***@autoplicity.com
Hello
The customer failed to follow our policy on returning the itemThe customer shipped back the item without an
authorized rma numberShipped it back to our facility rather than to our returns addressA pre paid shipping label would have been provided to the customer, but since the customer did not follow protocol and shipped the item back we are left hunting down the item and confirming deliveryWe will not be reimbursing the customer for return shipping costAt this time we can offer the customer a 10% off discount on his next purchase